Trusted Agent profile · Richmond upon Thames
★★★★★
2,458 reviews across 2 platforms
2 Mortlake Terrace, London, TW9 3DT, Richmond upon Thames, TW9 3DT
Dexters's office in Richmond upon Thames, at 2 Mortlake Terrace, is rated 4.3 out of 5 across 2,458 reviews on two platforms, including 350 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Dexters Kew hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotI have been using Dexters for a number…
I have been using Dexters for a number of years without any issues. They always respond in a timely and professional. The senior property manager Mohammed Amin is fantastic, for anything that is urgent he jumps on it quickly and get things done.
Dear Hemang, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotThanks for the service of Mr Rowan and…
Thanks for the service of Mr Rowan and Dexter's property management team. They respond fast whenever there is a problem. They are friendly and give me adequate information. Although we are Korean, we have been able to live without difficulties thanks to Dexter's service. They do an excellent job!
Dear BangKap Kim, Thank you for taking the time to leave a lovely review regarding Rowan. Kind regards, Asma Chughtai, Customer Relations Team
1/5
Trustpilot10/10 for effort at business winning 0/10 for performance!…
We were badgered by Dexter’s for years so decided last summer to instruct them on a letting. They over promised on the rent they could achieve so we missed the window to secure tenants before the autumn. We also then instructed them to sell as we were receiving no rent . They failed to produce a single credible offer on either basis. We instructed Goldschmidts who found a buyer and at a strong price within a matter of weeks. I’m prompted to write today as we received probably the third cold call from Dexters as the old property is now for rent via the new owners . We told Dexters on at least 2 previous occasions that we had sold the property so I wish they could be more efficient/ professional in all they do.
Dear Graham, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations
5/5
TrustpilotPetros Giorganios
Had a wonderful interaction with Petros Giorganios today during the inspection. He is always respectful and willing to accommodate the tenants which I appreciate.
Dear Ateeb, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
TrustpilotAlistair Maclean
Alistair was very efficient in assisting with the matter and ensuring all parties are kept updated throughout the process. We were able to effectively work together to achieve a very swift completion.
Thank you for your kind comments regarding Alistair and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
TrustpilotI had my inspection today with Monika…
I had my inspection today with Monika and I honestly just wanted to give some feedback… I have only had her as my property manager for a matter of months but cannot fault her work rate, effort or dedication! She is a true asset to Dexter’s, was fabulous to finally meet her and I really hope she sticks around as she is so quick at providing solutions! Clearly someone who really cares about her job and the people she is working for/with… feel very supported and well looked after!
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleI was in contact with Harlie, Armando and Taylor. They are proactive and helpful with my search. I want to give my special thanks to Harlie as she was always reachable whenever I need and coming up with the right properties in accordance with my search. ❤️
Dear Emine, We really appreciate you taking the time to leave such lovely comments about Harlie, Armando and Taylor. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleParis is absolutely great to work with. We're still in the process of completing our rental, but to date she's been prompt with her responses and has seemingly endless patience for our questions and clarifications. I'd gladly recommend her to people looking to rent in the area!
Dear Nicki, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleThe Dexters Kew team were a pleasure to deal with from start to finish. They were professional and quick to respond to all of my questions. I hope to continue working with these guys. Thank you Beth especially for going above and beyond and making my experience with Dexters a great one. I will be recommending the Kew branch to everyone I know. Thank youPositiveResponsiveness, Quality, Professionalism, Value
Dear Sean, We greatly appreciate you putting aside the time to submit a review about our Kew Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. Kind regards, Evie Fisher Customer Relations Team
5/5
TrustpilotDexters Notting Hill
Everyone knows how hard it can be to deal with all problems and issues coming up here and there in our homes, but it makes a big difference when you have right people working in agencies. I just want to say the big big thank you to Dexters and especially property manager Carl. He’s always very supportive, responsive and ready to help. I’m having such smooth and great experience. I highly appreciate everything he’s done for me and just made my life easier. Thank you very much Carl and thank you Dexters for hiring such great professionals!
Dear Daria, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
GoogleWe’ll soon be moving into a property rented through Dexters, and we’re truly pleased to have had Lillyella supporting us from the very beginning. She guided us through the entire process with great care, always being helpful and personally engaged, something we really appreciate. Thank you!
Dear Joanna, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
4/5
TrustpilotExcellent sales support
I decided to use Dexters after another agent was unable to sell my property and received an offer via Dexters ( a few weeks later). The team was friendly and process of putting it on market and viewings was easy. I do have to recommend their onward sales support as Verity was great, knew where everyone in the chain was and kept me updated on regular basis - excellent service!
Dear Sarah, It’s great to hear that you have had a brilliant experience with our Clapham office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Louise Smith Customer Relations Team
5/5
TrustpilotThank you to Verity and Harry for all…
Thank you to Verity and Harry for all of their help and hard work throughout the process - I have already recommended Dexters to my friends that are looking to buy. Couldn’t recommend the team highly enough and very grateful for all of their help, guidance and consistent communication throughout the process.
Dear Lydia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotSuperb !!
Catherine McDowell at Dexters Property Management has been looking after a flat we rent out in W2 for several years now
1/5
TrustpilotI have used this estate agent incompetent stafffor…
I have used this estate agent for letting my property for nearly 4 years. For the first three years, I couldn’t fault them, but the staff have Changed hands and I would not recommend them. The majority of staff are incompetent they make so many mistakes and their Fees are high. I did complain to the director and it was a waste of my time. My last tenancy agreement they failed to put in a break clause and I’m now unable to break free of them unless I give them vast amounts of money. Although I have to ride this out, I will not be using them again in the future. I do not recommend them.
Dear Charlotte, I am sorry to read your 1* review comments. I understand that our Area Director has already been in touch to discuss this further with you. Kind regards, Asma
5/5
TrustpilotExcellent problem solving skills
I moved in to a new property and received the inventory. The inventory had the hoover in it and the hoover was broken. I contacted George at Dexters and he sort the issue immediately in a very smoothly way. Thanks George for sort this out so quick.
Dear Juan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThank you Pam for excellent support
Having previously had some disappointment with Dexters in general I have found that Pat Simmons has gone out of her way to be proactive in providing 1st class support to my letting/property and has kept me informed all along the way. Thank you Pam, it makes a difference!
Dear Tina, Thank you for taking the time to leave a lovely review regarding Pam. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleMe and my friend were looking for an apartment to rent and was helped by Paris from the Kew office! She was very informative and always kept us up to date. We will 100% use dexters in the future and will be recommending to our friends and family!!!
Dear Aaron, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotPetros review
Petros was a very friendly guy and very considerate. Good person to work with. He also made sure that baby’s face is not visible on the pictures which I really appreciated.
Dear Ecrin, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma
5/5
TrustpilotA huge thanks to Joe Read and his…
A huge thanks to Joe Read and his letting Team for all of their efforts! He is always responsive and helpful.Property was let in very short period of time and for good value! I will consider Joe and his team in the future for this property
Dear Jose, Thank you for taking the time to leave a lovely review regarding Joe and the team. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleVery pleased with the service provided by Luke in my property search. Good communications, conducted in a friendly and helpful tone, informative and never pressured. Many thanks
Dear Jonathan, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
TrustpilotNasra is great!
Nasra was one of the best and most efficient people I have ever dealt with in property! She made me feel seen and heard, nothing was too big of an askI have no doubt Dexters will always be on hand to help me if I need
Dear Nicola, Thank you for taking the time to leave a lovely review regarding Nasra. Kind regards, Asma Chughtai, Customer Relations Team
3/5
TrustpilotIssues with marketing letters
EDIT: I have received a swift resolution to the below issue and so I have amended my review accordingly. Since reaching out to Dexters (which was lovely and helpful) I have since been bombarded by sales post. I asked to be removed from the list and yet the letters keep coming. It's roughly one a fortnight. The latest letter contains inaccurate information about my property being for sale which it is not, with an agent I've never spoken to and at a price its never been listed at. Having already tried to speak directly to them, I'm now feeling ignored and frustrated that I keep having my time wasted.
Dear Nicola, I am sorry to read your 1* review comments. I understand that our Area Director has already been in touch to discuss this further with you. Kind regards, Asma, Customer Relations Team
5/5
GoogleI am so happy how everything went with my move thanks to Joe at Dexters in Kew! Everything was made so simple and he was so helpful with any questions I had and made everything really clear and simple! I love my new place and I would really recommend Joe at Dexters if anyone is looking for a new home he’s very honest and helpful! Thanks so much!PositiveResponsiveness, Quality, Professionalism, Value
Dear Rhianna, Thank you for taking the time in providing such lovely comments about Joe in our Kew office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Dexters Kew hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
