Chase Buchanan, Twickenham Sales and Lettings Richmond upon Thames reviews

★★★★★ 5/5

Trustpilot

Good, personable service

Chase Buchanan Downend were the estate agents for our purchase, which was far from simple and due to issues at the bottom of the chain, took 9 months to complete. Although we weren't their client, we found them always welcoming and helpful when we did deal with them. Should we sell in the area, we'd be sure to use them.

Harry · 28 March 2024

★★★★★ 5/5

Trustpilot

Great experience

Aiden and his team at Chase were a pleasure to work with throughout the process of letting our house for the first time.They were highly professional throughout and clearly very knowledgeable about the local area which was important to us. We’d be more than happy to recommend their services to anyone looking to to rent their property for the first time.

Andrew · 27 February 2024

★★★★★ 5/5

Trustpilot

Louis and the lettings team !

Thank you to Louis and the guys over at Twickenham lettings, fantastic service throughout. The attention to detail was amazing and always keeping me in the loop regarding every situation and through the whole tenancy process. I must say in a very difficult market I found chase a breath of fresh air to deal with so thank you !

Jade · 28 February 2024

★★★★★ 5/5

Trustpilot

Renting my property

Renting out my property with Chase Buchanan has been a good experience, and Ethan Watts made every step easy.

Linda · 15 September 2025

★★★★★ 5/5

Trustpilot

Excellent Service Chase Buchanan

Chloe from Chase Buchanan was efficient, concise, she was speedy in email replies. Everything I needed with ma aging our property.

Helen · 15 September 2026

★★★★★ 5/5

Trustpilot

A1 Service from Chase Buchanan

We recently purchased a new flat and cannot recommend Chase Buchanan and the wonderful Alessandro and team from the St Margarets office who assisted with our purchase. The purchase was done within 4weeks with updates and assistance throughout. We cannot recommend Chase Buchanan and Alessandro highly enough.

Charlene · 20 September 2024

★★★★★ 5/5

Trustpilot

Adele was so easy to deal with and very…

Adele was so easy to deal with and very professional.

Liz · 4 December 2025

★★★★★ 5/5

Trustpilot

Great experience with Twickenham lettings branch

Had a great experience with the lettings team in Twickenham. Roman made the process very smooth and easy.

Paul · 8 September 2025

★★★★★ 5/5

Trustpilot

Chase Buchanan

Daniel Johns at Chase Buchanan, Richmond was on the ball since we first viewed the property and helped us over the line to completion! Thank you for all your help, you made this whole process so much more enjoyable!

Lathaanghi · 24 December 2024

★★★★★ 5/5

Trustpilot

Chris Brookshaw

I didn't end up buying a property through Chase Buchanan-But I want to gave my thanks to Chris Brookshaw. He was an amazing agent and a credit to the company. He tried really hard for me and was encouraging, personable and showed so much care. When the itch comes to move again-I wouldn't hesitate to use this agent.

Moya · 21 January 2024

★★★★★ 5/5

Google

Tim was an excellent communicator, expertly guiding our house purchase from start to finish. We had substantial time pressures thanks to stamp duty holiday rules. and I wasn't convinced our purchase would go through in time before the deadline, but Tim was constantly in touch with all sides, always there to reassure and move things forward... and I found him and the entire team to be genuine and dedicated - A breath of fresh air from the usual estate agent stereotypes, we knew we could take Tim at his word, and he made the entire process seamless and enjoyable. We are very grateful!PositiveResponsiveness, Quality, Professionalism, Value

Amanda · 13 November 2021

★★★★★ 5/5

Google

I am located overseas, so it was important for me to have thoroughly professional, dependable services, in my absence. The Twickenham office of Chace Buchanan, did just that, and has exceeded my expectations. Everything was done promptly, and professionally. Every email was answered immediately. They certainly went 'the extra mile' for me, and were always more than willing to keep an eye on my property. All the staff are excellent, but my dealings were mainly with Nick Simpson and Tim Gittins. I wholeheartedly recommend Chase Buchanan whether you are buying, selling, letting or renting.PositiveResponsiveness, Professionalism

Peter · 13 November 2021

★★★★★ 5/5

Google

I had a fantastic experience with Chase Buchanan. My husband and I started looking for a house right at the beginning of lockdown in 2020. One year later, thanks to Catherine from Chase Buchanan, we found a great place in Twickenham, and we couldn't be happier. Catherine was excellent, professional at all times, providing clarity where needed, and she helped us get everything done on time for us to be able to move in. After we moved in, both my husband and I said that if we ever sell, it will be with Chase Buchanan without a shadow of a doubt.

Estefania · 13 November 2021

★★★★★ 5/5

Trustpilot

We're very happy with our manager

We're very happy with our property managed Georgina Claiden, she's always prompt and efficient thank you!

Diana · 16 September 2026

★★★★★ 5/5

Trustpilot

Adele & Anna were amazing from Day 1

Adele & Anna were amazing from Day 1! The process although should have been straight forward, but it had its challenges, and at no point was anything too much trouble for Adele, Anna or the team at Chase! Thank you!

Mike · 18 October 2024

★★★★★ 5/5

Trustpilot

Bijou is an excellent manager

Bijou is an excellent manager, she has persisted with the Block Management and whilst they haven't responded for weeks she continuously adapts the approach. She is very friendly and professional in her approach.

Priya · 23 January 2025

★★★★★ 5/5

Trustpilot

Friendly professional advice

The sale of our property had some complex issues to overcome, all of which were handled with calm diplomacy by Gemma and Scott of the Whiteladies Road office , Clifton. They gave us sound advice in a friendly and professional manner, produced excellent visuals of our property and smoothed the way to a successful sale at a fair and realistic price. We thoroughly recommend Chase Buchanan for anyone looking to buy or sell a property in Clifton and the surrounding areas. The Chase Buchanan network of offices widens the number of potential buyers and hugely increases the sales potential.

Customer · 31 January 2025

★★★★★ 4/5

Trustpilot

Sayem had a brilliant experience…

Sayem had a brilliant experience working with Chase buchanan agency to secure my new rental. Renting can be incredibly stressful, but they were supportive, honest, and kept me updated at every stage. He genuinely cared about finding the right fit for me. Exceptional service!"

Bubble · 2 October 2026

★★★★★ 5/5

Trustpilot

Chase Buchanan were very professional

Chase Buchanan were very professional, and secured a buyer within two weeks of putting our property on the market.It was a pleasure dealing with Adele and the team.I would not hesitate to use them again.

Mr · 18 December 2024

★★★★★ 1/5

Trustpilot

Review for Campions Lettings and Management (now Chase Buchanan)

I am extremely disappointed with the service provided by Campions Lettings and Management, now acquired by Chase Buchanan. For the past four months, they have failed to address a serious mould issue in our rental property. Despite sending multiple contractors to assess the problem, the quotes provided to the landlord have been consistently rejected.The company has done nothing to resolve the issue and has repeatedly lied, claiming that the contractors are not providing quotes and that they are chasing them up. This has caused significant inconvenience and stress. I would not recommend their services to anyone looking for reliable property management.

Adil · 28 January 2025

★★★★★ 5/5

Trustpilot

Absolutely brilliant experience!

We just bought a property through Chase Buchanan, and Adele Basma was the one who dealt with us. Adele Basma was very professional and very supportive, we could not have asked for a better experience!

Asid · 17 December 2024

★★★★★ 5/5

Trustpilot

Good service in the client's interest

Sale of house in Hampton. Pleased that I used Chase Buchanan Hampton Hill on the sale of my (longstanding) family home. The team was energetic, and the well pitched advice seemed to be aiming to achieve my interests and without strong pressure in any direction. The best of the agents I spoke to locally, I thought.

Mr · 20 October 2025

★★★★★ 5/5

Google

Catherine led the team at Chase through our sale and much of the chain, helping to resolve issues in a timely manner all the way through. Would recommend.

Rowland · 10 June 2026

★★★★★ 5/5

Trustpilot

Excellent experience (special shout out to Alex!)

As a first-time renter I was anxious and out of my depth but Alex from Chase Buchanan could not have been more helpful. She responded to every single one of my enquiries professionally and in a timely manner, and took the time to explain to me more broader elements of the renting process outside of the individual property. I can't wait to move into my flat and know I'm in safe hands going forwards with Chase Buchanan as my letting agent.

Mrs · 17 January 2025