Chase Buchanan, Twickenham Sales and Lettings Richmond upon Thames reviews

★★★★★ 5/5

Google

We sold our house with CB in spring/summer 2018, at a difficult pre-Brexit time on the market. They have excellent familiarity with Twickenham and the market here and did a superb job. We happened to pick a very inefficient solicitor who made things very stressful both for us and for Kristian, who was our selling agent, but he was absolutely unflappable and as a result helped calm us during the process. CB have a good database of house-seekers, and it turned out - after many twists and turns - that one of the first couples in their database who saw the house ended up buying it. Kristian and Myles were extremely helpful in dealing with all aspects of the sale, and we will definitely turn to them when we sell in the area again.

Dan · 14 November 2019

★★★★★ 5/5

Google

We were so fortunate to have found Myles Moloney from Chase Buchanan when we wanted to move to Twickenham. Myles helped us find the right house in the right neighbourhood for the right price. In short, he was always on our side working to make our house purchase as simple and successful as possible. The best part about working with Myles was that he was always more focused on answering our questions, giving us good advice.PositiveQuality

Matt · 13 November 2020

★★★★★ 5/5

Trustpilot

Wonderful team

Thank You Steve Crane for your longterm term excellent support in selling my Mother’s home in East Twickenham. You guide and lead a most excellent team with David Casey and Alessandro. Top team.Many thanksMarc & Kim Mortiboys

Marc · 6 August 2024

★★★★★ 5/5

Trustpilot

Wonderful

Hi, after speaking with Nathan, he was determined to help me and my partner find a property to rent out soon as we have been looking for a while without any luck. He was very kind and professional and had given me much hope we’d find our dream home. Thank you Nathan

Safia · 29 September 2023

★★★★★ 5/5

Google

Myles was very helpful from start to finish when selling my flat in Twickenham. He stayed in contact throughout, and helped deal with a couple of issues that were generated by the buyers' solicitor. He even helped where he could with the purchase of our new house even though it was through another estate agent. The people at Chase Buchanan were in general much more helpful than the other estate agents I went to in Twickenham to discuss selling my flat, none of whom seemed to care or followed up with me until my flat actually went on the market, at which point they then all spammed me with flyers. I can't recommend Nick, Myles, and the rest of the team at Chase Buchanan enough if you want to sell your property in Twickenham

Matt · 14 November 2018

★★★★★ 5/5

Trustpilot

Twickenham lettings team always on hand to help

The Twickenham lettings team made our move in process very smooth and easy. A big thank you to Louis, Roman and Nathan for all their hard work. We will definitely be using chase again if we ever need rentals in the area again !

Omar · 19 March 2024

★★★★★ 5/5

Trustpilot

Had a great experience dealing with…

Had a great experience dealing with Chase Buchanan rented a property with them for eight and a half years was surprised at how quickly any maintenance issues were dealt with.Big thank you to Lianna who looked after me.👍👍👍

David · 1 July 2024

★★★★★ 5/5

Trustpilot

Bijou Paticheur

Bijou Paticheur made renting via Chase Buchanan a really good experience. Bijou was helpful, polite, efficient and understanding. If there were any problems, Bijou made sure that these were solved quickly.

CAROLINE · 10 October 2024

★★★★★ 5/5

Trustpilot

Stephen from Plymouth has been…

Stephen from Plymouth has been outstanding in keeping us informed every step of the way. He secured a sale within the first week of marketing, and the process was completed in just two months.

Sam · 23 August 2024

★★★★★ 5/5

Trustpilot

Proactive friendly service

It's a pleasure to work with Georgina Claiden. She always responds to me on a prompt basis. Georgina's feedback is proactive and informative. I appreciate her friendly service.

Mike · 13 April 2026

★★★★★ 5/5

Trustpilot

Friendly and helpful

The staff are so friendly and helpful. They guide us well throughout the process. Everything was on point and well executed including follow up emails and phone calls.Special Thanks to Pippa.

Mr · 8 October 2024

★★★★★ 1/5

Trustpilot

I would give no stars if I could

I would give no stars if I could. Our experience with Chase Buchanan has been overall very poor and have advised against any friends to rent through them.Communication was poor throughout, we have spent countless hours on hold to Chase Buchanan, not just hold that eventually gets answered, hold where it hangs up as it has been so long.The agency couldn't find anyone to fix the heating/hot water, because it was too old (cca 40 years), so we had to have the heating on when we wanted hot water.After moving out of this property it took two months to get back the deposit (they deducted more than £100 because the grass was overgrown, however the initial inventory stated the same when we moved in) and we are still waiting to get back the overpaid rent.This letting agency is extremely unprofessional, and I would recommend people to avoid it at any cost.

Balint · 19 September 2024

★★★★★ 5/5

Trustpilot

Selling a quirky house

My house was a bit quirky (3 floors, no garden, leasehold, within a private estate). Adele took the time to understand the house and it’s strengths, and knew the estate and surrounding area so was able to put a strong set of messaging together and brought this, together with a really positive approach to showing the house. Whilst it took a couple f months to sell, I suspect that with a less prepared and positive agent, it would have taken a lot longer. She followed through on the sales progression, which has been almost painless across a chain of 4, with completion date now agreed.

Julie · 18 September 2024

★★★★★ 5/5

Trustpilot

Extremely sensible and straightforward estate agent.

I bought a property through Kristian Fitchett at the Twickenham branch. He also showed me around other properties. He is sensible, straightforward and a pleasure to deal with. What a breath of fresh air!

Kate · 21 February 2026

★★★★★ 5/5

Trustpilot

Results that speak for themselves

Friendly, efficient and effective. Lots of viewings, choice of offers around asking price, and good progress chasing thoroughout. Particular shout out to Adele, Anna and Kris for all their help.

Derek · 16 October 2024

★★★★★ 5/5

Trustpilot

Excellent Support Throughout the Renewal

I had a very positive experience working with Alicia Witts during the renewal of my tenancy agreement. She was professional, efficient, and highly responsive throughout the entire process.

Igor · 9 April 2026

★★★★★ 5/5

Trustpilot

Excellent Professional service

The service was excellent and very professional. The team knew their local market and efficiently found an ideal tenant. They undertook the referencing and all administration professionally, keeping me fully informed at all stages. Thoroughly recommend

Peter · 3 February 2026

★★★★★ 5/5

Trustpilot

Really supporting throughout the whole…

Really supporting throughout the whole buying process. Gemma was really quick to respond to all queries and made me feel really supported.

Elle · 8 February 2025

★★★★★ 1/5

Trustpilot

Disrespectful place

Disrespectful place. I emailed and submitted a message on their website and got no response. I then called their Plymouth branch today. I asked to rent a three bedroom property. I tell them that I am the only one that will be living at the property on a permanent basis and that my parents will visit. Then they continue to ask "It's a three bedroom property so who else will be living at the property?". Totally disrespectful that they were not willing to take my word for it (and, of course, I understand that referencing and such will take place afterwards). My salary can cover the rent so it is not their issue. I suspect that the reason they did not believe me is because I am not white and have an accent.

Abhinav · 12 September 2024

★★★★★ 5/5

Trustpilot

first time buyers- St Margaret's

We were first time buyers in the St Margaret's area of East Twickenham and bought our flat through Alessandro. From the start he respected our brief, didn't waste our time with properties beyond our price point and worked hard to broker the sale. At the time of exchange he was on holiday and his colleagues in the office stepped in and worked equally as hard on his behalf. We would go back to Chase Buchanan St Margaret's in a heartbeat should we chose to move again in the future. Thanks guys! Sarah & Stuart.

Sarah · 8 September 2024

★★★★★ 5/5

Google

Thank you to Catherine and team - great help and service throughout! We needed to move quickly and they facilitated this very well. Very grateful for all the support along the way

Vic · 10 October 2025

★★★★★ 5/5

Trustpilot

Rental with Chase Buchanan via Audrey Sawyer

I have rented my house through Chase Buchanan for two successful rentals and would recommend them. That’s over 6 years. Audrey Sawyer is exceptional. My main contact for any landlord and tenants queries. Very swift and professional for both my tenant and I Always there to support and very knowledgeable.

Caroline · 18 March 2025

★★★★★ 5/5

Trustpilot

Helpful, thorough and attentive estate agent !

Adele’s exceptional management during our home purchase was truly remarkable. Her attention to detail, dedication, and unwavering commitment ensured a smooth process from start to finish. Adele’s extensive experience in the property market shone through, and her ability to navigate complex situation was impressive. She made us feel confident and well-informed every step of the way. Her warm and approachable demeanor created a positive atmosphere, making the entire experience enjoyable. We’re grateful for Adele’s expertise and professionalism, and we couldn’t be happier with our new home. Thank you, Adele! 🏡🌟

Clare · 20 August 2024

★★★★★ 5/5

Google

Thank you to Candace of the Chase Buchanan for her great assistance and patience to our property search; Candace has been very helpful and professional that is exactly what a family who are new to the UK needed. Really appreciated it.

King · 6 March 2024