1/5
TrustpilotLetting team
Letting team, not communicating viewings well to leaving tenants and rudely entering the property without knocking the door, even after asking them to knock before using their own keys. No respect of your privacy.
Trusted Agent profile · Richmond upon Thames
Chase Buchanan, Twickenham Sales and Lettings Richmond upon Thames reviews
★★★★★
590 reviews across 2 platforms
4 York Street, Twickenham, TW1 3LD, Richmond upon Thames, TW1 3LD
Chase Buchanan, Twickenham Sales and Lettings's office in Richmond upon Thames, at 4 York Street, is rated 4.6 out of 5 across 590 reviews on two platforms, including 150 Google reviews rated 4.8.
Reviews
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotReview
Agent replied · 25 May 2026
Thank you, MB, for your fantastic review! We're thrilled to hear about your positive experience with Audrey. Her dedication and expertise truly make a difference in property management. We appreciate your trust in us and look forward to continuing to support you and your tenants!
5/5
TrustpilotEllie ensured a seamless renewal
Rating only, no written review.
Agent replied · 22 February 2026
Thank you, Helen! We're thrilled to hear that Ellie made your renewal process seamless. Our team is dedicated to providing excellent service, and your feedback means a lot to us. Looking forward to assisting you again!
1/5
TrustpilotVery rude and arrogant with no reason
Very rude and arrogant with no reason. Unorganised, careless, awful service overall. 0 stars
5/5
TrustpilotEllie Hind gets my vote!
Rating only, no written review.
Agent replied · 25 May 2026
Thanks for the shoutout, Lesley! We're thrilled to hear that Ellie made such a positive impression. Our team is dedicated to providing top-notch service, and it's great to see that reflected in your experience.
5/5
Trustpiloteasy to understand.
5/5
GoogleRating only, no written review.
5/5
TrustpilotAmazing experience!
5/5
Trustpilotgood communication
Agent replied · 23 October 2024
Hi Zara, we're happy to hear you had a great experience with the team. Please do reach out again if you need anything.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied · 12 November 2024
Many thanks for your 5* review Shubham. Wishing you all the best. Kind regards, Chase Buchanan
1/5
TrustpilotPoor service
Rating only, no written review.
Agent replied · 23 October 2024
Hi there, we're sorry to see you have left this rating. Now that we have full access and management of our Trustpilot page, if there is anything you would still like us to look into, please do contact your local office so we can assist further.
5/5
GoogleHighly recommend
Agent replied · 12 November 2024
Many thanks for your 5* review Celine! Kind regards, Chase Buchanan
4/5
GoogleRating only, no written review.
Agent replied · 12 November 2024
Hi Jeremy Thank you for leaving your rating feedback. Regards Chase Buchanan
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
