Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have had a wonderful and positive experience with the sales team, specially with Candace. She is warm, approachable and brings a touch of friendliness and professionalism together that makes a big difference when facing the stressful situation of house hunting.
Maria · 13 November 2023
Agent replied · 12 November 2024
Dear Maria,
Thank you for this wonderful 5* review for Candace. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience!
Kind regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotGreat experience
I am very happy with the way Lorenc our agent dealt with us, very professional very polite and got things done the way it should. Highly recommended and very helpful. Well done 👍🏻
Ani · 19 April 2024
Agent replied · 23 October 2024
Hi Ani, thank you for your wonderful review, Lorenc will be thrilled to read this. Your recommendation means a lot to us and we're here to help whenever you need it!
★★★★★ 5/5
TrustpilotA truly helpful team.
We had thoughtful and helpful people answering the phone. Always keeping us up to date with feed back and developments with the sale of our property.
Jo · 21 August 2024
Agent replied · 23 October 2024
Hi Jo, thank you for sharing your experience with the team. We're happy to hear you were kept informed throughout the sale of your property. If you have any other questions, please do let us know.
★★★★★ 5/5
TrustpilotA service you can trust
I have used John Sawyer and Chase`s services on two occasions in the last few years. I found him to be professional, efficient and most importantly trustworthy. I would highly recommend him and his services.
Alex · 29 February 2024
Agent replied · 23 October 2024
Hi Alex, thank you for your review and sharing your experience with John and the team. Excellent service is something we aim for every day, so it's great to hear we've exceeded your expectations. Please let us know if you need anything in the future!
★★★★★ 5/5
TrustpilotFast turnaround on queries
Fast turnaround on queries, and quality valuable insights for both landlord and tenant.
Rainer · 20 February 2025
Agent replied · 26 February 2025
Hi Rainer, thank you for taking the time to leave some great feedback. We appreciate the support and wish you all the best.
★★★★★ 5/5
GoogleCatherine in the Twickenham sales branch was extremely helpful, professional and patient throughout the process of selling our house with Chase Buchanan.
Thank you
Shirley
Clare · 10 October 2023
★★★★★ 5/5
GoogleI have had a wonderful and positive experience with the sales team, specially with Candace. She is warm, approachable and brings a touch of friendliness and professionalism together that makes a big difference when facing the stressful situation of house hunting.
Maria · 10 October 2023
Agent replied · 21 February 2025
Dear Maria,
Thank you for this wonderful 5* review for Candace. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience!
Kind regards,
Chase Buchanan
★★★★★ 4/5
TrustpilotProperty management input - Audrey Sawyer
Property management input when dealing with a difficult tenant has been helpful and constructive and felt as though their support was on the side of the landlord. Importantly, advice given was mindful of the costs to the landlord of investigative and other works.
Andrew · 14 March 2025
★★★★★ 5/5
TrustpilotFriendly-and-human-service-with-great-efficiency
My excellent tenants after three years are leaving but ChaseBuchanan,namely Ellie-and-Vanessa-with a much appreciated friendly service coordinated with me and on the first Saturday for viewings found three interested parties.I-was-amazed at the speed,efficiency-and-very-human-(not-always-the-case-in-the-current-times)service.Thank-you,Ellie-and-Vanessa!
Caroline · 25 March 2024
Agent replied · 23 October 2024
Hi Caroline, thank you for taking the time to leave a review and continuing the rental of your property with us. We're happy to hear that Ellie and Vanessa found you a selection of potential tenants from the first viewing and everything went smoothly with your renewal. Best wishes!
★★★★★ 5/5
TrustpilotA truly first class company
A truly first class company. The property management team is outstanding. We are always kept informed of any problems and solutions quickly put into place using their first class teams of professional tradesmen.
Customer · 25 March 2024
Agent replied · 23 October 2024
Hi there, thank you for your kind review. We're happy to hear that you had such a positive experience with our Property Management team and we will always be on hand should you need any help. Wishing you all the best!
★★★★★ 5/5
GoogleI was very happy to have experienced my house purchase with Kristian at Chase Buchanan. He and the team were very professional, and always quick to respond and help with any and all requests that we had. I would most certainly work with Chase Buchanan again, and can highly recommend them to any prospective buyers/sellers. Roisin.PositiveResponsiveness, Quality, Professionalism, Value
Roisin · 13 November 2021
Agent replied · 12 November 2024
Dear Ms Doyle,
We are thrilled to read this review! Thank you for taking the time to leave us 5*s, we take our customer service very seriously so kind words like this mean a great deal.
We wish you all the very best for the future.
Kind regards
Chase Buchanan
★★★★★ 5/5
TrustpilotAs a first time landlord
As a first time landlord, I was very pleased with the service I received from the Lettings Department at the St Margaret’s branch (Sarah and Pippa). A tenant was found very quickly for my property, they were most helpful and gave good advice.
Sandra · 5 March 2025
★★★★★ 5/5
TrustpilotSophi T is very professional and…
Sophi T is very professional and approachable, very Knowledgeable and friendly approach
Sarah · 20 February 2025
Agent replied · 26 February 2025
Hi Sarah, thank you for the great review. Sophi will be thrilled by the kind words. Best wishes
★★★★★ 5/5
TrustpilotProactive positive responses from Dawn…
Proactive positive responses from Dawn and Laura during the whole tenant-find process. Kept us informed and updated thoughout with a great outcome for everyone.
Paul · 2 October 2025
★★★★★ 5/5
TrustpilotNathaniel Nartey
Nathaniel Nartey , such an impressionable, young man, lovely manners . His knowledge of the area 2nd to none. I felt like he’s lived in the area for 50years or more
Magic · 17 April 2024
Agent replied · 23 October 2024
Hi there, thank you for your glowing review. We're thrilled to hear that Nathaniel left such a positive impression, we're lucky to have him in our team. If you ever need further assistance, please don't hesitate to reach out.
★★★★★ 1/5
TrustpilotReally unprofessional and discriminatory behaviour
Really unprofessional their renting branch in Twickenham.A waste of time , unprofessional and dismissive way of working from the estate agents I had to deal with .Not only they discriminate clients but also give wrong information regarding renting , guarantors , deposits etc .They don’t update properties online and all about them seem really not clear when you ask information .I booked for a viewing and when I explained I have a guarantor that will help to pass all the financial check needed, not only the estate agent I was speaking on the phone said they don' t work with guarantors without explaining the reason but also dismissed the call and cancel my already booked viewing , discriminating me .Unacceptable and very unprofessional behaviour .
Roberta · 13 February 2023
★★★★★ 1/5
TrustpilotHigh pressure
High pressure , non disclosures, minute I walk out of a viewing (several times) message me saying other people are interested. Need offer right away. Joel in particular every time. Stay clear !
John · 14 February 2024
Agent replied · 23 October 2024
Dear John, thank you for sharing your feedback. We have passed your concerns on to the the relevant office, please be assured that we are committed to making improvements to enhance our service moving forward. If there is anything specific you would like us to address or if you have additional details to share, please feel free to reach out. We appreciate your input, and your satisfaction is our priority.
★★★★★ 1/5
TrustpilotExtremely unprofessional experience, TDS ruled full deposit refund due to agency’s mishandling
I rarely write reviews, but our experience with this letting agency (Isleworth branch) deserves to be shared to warn other tenants.
Emily · 20 October 2025
★★★★★ 5/5
GoogleChase Buchanan sold our property in Strawberry Vale just before Christmas after a while on the market and several potential buyers who failed to get from 'offer' to 'exchange contracts' stage. Kristian Fitchett remained very positive and provided encouragement when our spirits were flagging; he managed the viewings in a professional and courteous manner. We got the price we were looking for.
Chris · 13 November 2020
Agent replied · 12 November 2024
Hi Chris,
Many thanks for the great review for Kristian, we are delighted that you were so happy with the service and sale. If you need our services again, you know where we are.
Kind regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotGreat Service at Twickenham branch
The Chase Buchanan team are friendly professionals at the Twickenham branch. They were very informative, helpful and provided excellent service throughout the process of letting a property for me.
Hunting · 1 May 2024
Agent replied · 23 October 2024
Hi there, thank you for your kind words regarding our Twickenham team. It's lovely to see that they were helpful and provided excellent service throughout the process of letting your property. Wishing you all the best!
★★★★★ 5/5
GoogleGreat estate agent! Professional and efficient. Shout out to Myles, very professional and patient. Very much recommended!
Nicoletta · 14 November 2019
Agent replied · 12 November 2024
Hi Nicoletta,
We really appreciate your comments and recommendation and hope you are enjoying your new home.
Kind regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotQuick, efficient and friendly service
Quick and efficient service by Adele and Anna. Always happy to arrange extra viewings and attentive to questions asked
Tom · 17 October 2024
Agent replied · 23 October 2024
Hi Tom, thank you for taking the time to leave a review. We're delighted to read that Adele and Anna provided a quick and efficient service. If you need anything else, please do let us know!
★★★★★ 1/5
TrustpilotThis estate agent is a joke
This estate agent is a joke! So unhelpful considering I have been a long term tenant. Glad we decided not to use them to help us secure our new property.
ANGRY · 8 April 2024
Agent replied · 23 October 2024
Hi there, we're sorry to see you have left this rating. In order for us to investigate this further, we have sent you a request via Trustpilot for more details. If you could please send these at your earliest convenience, we will be happy to look into this.
★★★★★ 5/5
TrustpilotReally good communication
Really good communication Went above and beyond to help such as staying late to give keys
Ellen · 30 November 2024
Agent replied · 23 December 2024
Hi Ellen, thank you for the great review. We appreciate the support and wish you all the best.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
