Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHouse selling made easy by Chase Buchanan
My experience was made excellent because of the confidence and experience staff at Chase Buchanan provided. Communication was swift and to the point. Their dedication to showing many potential buyers the property, I was selling was commendable.
Richard · 4 July 2024
Agent replied · 23 October 2024
Hi Richard, thank you for your kind words. We're thrilled to hear our team brought confidence and dedication whilst showing potential buyers your property. Should you need anything further, please do not hesitate to reach out.
★★★★★ 5/5
TrustpilotExcellent retirement advice.
Just had a brief consult with Alex, he was fantastic. He confirmed thing I knew and advised me of other factors regarding retirement. I look forward to meeting with him in the future.
Jonathan · 9 September 2024
Agent replied · 23 October 2024
Hi Jonathan, thank you for sharing your experience with Alex. If you need anything else, please do let us know. Best wishes!
★★★★★ 5/5
GoogleNothing short of fabulous to deal with - especially Myles. I'd have no hesitation to recommend Chase - in fact I already have done so.
Ian · 13 November 2020
Agent replied · 12 November 2024
Hi Ian,
Many thanks for your great comments and recommendation, we really appreciate it.
Kind regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotExcellent service provider. Really appreciate their hard work to satisfy their customers
I feel really greatfull to get a house through chase Buchanan they are very helpful and provide excellent service ever I love there customer service they are doing great job. I highly recommend to chase Buchanan to my friends and other family members.
Kalpna · 27 February 2024
Agent replied · 23 October 2024
Hi Kalpna, congratulations on your new home and thank you for your kind feedback, it's lovely to hear that the team provided excellent service throughout your search with us. Please let us know if you need anything else in the future.
★★★★★ 5/5
TrustpilotI’d like to say a big Thankyou to Joel…
I’d like to say a big Thankyou to Joel in Lettings for his patience and kindness in showing us around a lovely flat on Saturday at such short notice. My husband has mobility problems so it’s quite difficult finding the right place. If we are unsuccessful in acquiring this flat (moving is not straight forward at the moment) we know who to ask for in the future. Thanks again,Marilyn Poller
Marilyn · 1 June 2024
★★★★★ 5/5
GoogleThank you Nathan for helping find a new property really appreciate your hard work thank you so much
Jimi · 8 August 2024
★★★★★ 5/5
TrustpilotGreat service, great communication, definitely recommend!
We recently completed on the sale of our flat with Chase Buchanan, with the help of Alessandro. He provided an excellent service, really helpful, great communication, and always friendly.Thank you!
Christina · 9 October 2024
Agent replied · 23 October 2024
Hi Christina, congratulations on the sale of your property and thank you for sharing your experience with Alessandro. Wishing you all the best for the future!
★★★★★ 1/5
GoogleThe good thing about looking at properties is that you find out which state agents you don't want to do business with. I would rather manage or sell the property myself than give it to these incapables. They are never available to show the properties, it is necessary to adapt to their pace and schedule. Very unprofessional Never in a million years I want to do business with Chase Buchanan of Twickenham.
Sam · 10 April 2024
★★★★★ 5/5
GoogleAmazing service, a professional approach and, best integrity on the high street versus their peers thanks to Catherine
Louise · 13 November 2021
Agent replied · 12 November 2024
Dear Louise, this was a pleasure to read, thank you!
★★★★★ 5/5
GoogleMany thanks to Myles and his colleagues who were ever efficient and helpful during all the twists and turns encountered when selling my parents' house in Twickenham.
Nick · 14 November 2018
Agent replied · 12 November 2024
Hi Nick,
Thank you very much for your wonderful review for Myles and the team at Twickenham. If you need our services again, we would be delighted to help.
Kind regards,
Chase Buchanan
★★★★★ 5/5
GoogleExcellent communication and support from Nick and his team.PositiveProfessionalism
Ben · 13 November 2022
Agent replied · 12 November 2024
Thanks for the 5* review Ben!
★★★★★ 5/5
TrustpilotExcellent experience with Chase Buchanan Richmond
Our experience buying a property with Chase Buchanan in Richmond was very positive. Daniel Johns was lovely and extremely helpful. In a process which can be stressful and emotional at times, his calm, positive and solution-driven attitude made all the difference. We’re delighted with our new property.
Pierre · 2 February 2022
★★★★★ 5/5
GoogleThe team is so helpful and professional, especially Emma who has helped me all the way on flat renting. Much appreciated!
Nicole · 13 November 2020
Agent replied · 12 November 2024
Dear Nicole,
Thank you for your kind words - we are so happy that Emma was able to help you find a new home. She is a superstar!
Best wishes,
Chase Buchanan
★★★★★ 5/5
GoogleDealt with Myles and ultimately bought a house, good service throughout, always willing to help and accomodate wherever possible. Highly recommended.
Devin · 13 November 2020
Agent replied · 12 November 2024
Hi Devin,
Thank you very much for your comments regarding Myles, we are delighted that you found the service so positive and we really appreciate you taking the time to leave us this review!
We wish you all the best in your new home.
Best regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotChase Buchanan assured me that they…will find the right property for me
Chase Buchanan assured me that they will take good care of my housing need, and they did. They kept me informed about potential property and arranged everything quickly and efficiently when I found the flat that I wanted.
Angelika · 19 March 2024
Agent replied · 23 October 2024
Hi Angelika, thank you for taking the time to leave a review and congratulations on your new home! We're happy to have helped and if you need anything else, please let us know.
★★★★★ 5/5
TrustpilotVery helpful staff
Very helpful and friendly staff (I was assisted by Mrs. Pitsakis). They addressed my issue immediately, were very understanding, and responded quickly. The issue was resolved swiftly. Very satisfied.
Kelly · 22 August 2024
Agent replied · 23 October 2024
Hi Kelly, thank you for sharing your experience and we're delighted to hear that everything was resolved quickly. Wishing you all the best!
★★★★★ 5/5
TrustpilotGreat experience buying a flat
I had a great experience buying a flat in St Margarets with Chase Buchanan. Everyone was extremely helpful - allowing me access to the property many times and short notice, and being very helpful with organising and managing the purchase, chasing emails from parties politely, etc.
James · 8 September 2023
Agent replied · 23 October 2024
Dear James, thank you for your review. It was a pleasure to help you during your property search and we wish you all the best in your new home!
★★★★★ 5/5
TrustpilotBest estate agent experience I’ve had
I’ve been so happy with my experience of selling my home through Chase Buchanan in Trowbridge. All the way from marketing to viewings to completion, they’ve always been really clear and efficient with all communication, and they are also lovely people to deal with. I can recommend them 100%!
Louise · 14 February 2025
★★★★★ 5/5
TrustpilotHelpful and responsive
They were very helpful and responsive with all stages of our house purchase. They always got back to me quickly and kept me informed of any developments. Great agent.
Louise · 21 August 2024
Agent replied · 23 October 2024
Hi Louise, we're delighted to hear that you had such a positive experience with the team. If you need anything else, please do let us know and we'll be happy to assist.
★★★★★ 5/5
GoogleJack Sprink has been professional and helpful!
Robyn · 13 November 2022
Agent replied · 12 November 2024
Dear Robyn,
We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you!
We wish you all the best.
Kindest regards,
Chase Buchanan
★★★★★ 1/5
TrustpilotCalled to enquire about 1 property and…
Called to enquire about 1 property and have continuously been harassed by phone calls non stop!
Sophie · 13 February 2025
Agent replied · 21 February 2025
Hi Sophie, we're sorry to see you've left this review. We've just sent you a request via Trustpilot for further details, so we can look into this for you. If you'd like to provide these, we can look to disconnect you from any future communications.
★★★★★ 5/5
GoogleVery responsive and proactive during the sale process, ensuring a smooth transaction. Special mention to Kristian who was a great support throughout.
Darmstro · 14 November 2019
Agent replied · 12 November 2024
Hi Daniel,
Many thanks for such a great review, we are delighted that you found Kristian so supportive and we really appreciate your comments.
Warm regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotThank you Conrad at Isleworth!
Really impressed with the service and advice I received from Conrad at the Isleworth branch, which was much appreciated. He went above and beyond and is always so polite and pleasant to deal with. A gem.
Caroline · 8 March 2024
Agent replied · 23 October 2024
HI Caroline, thank you for leaving a review for Conrad in our Isleworth office. It was a pleasure assisting you and if you need anything else, please do not hesitate to contact us. Wishing you all the best!
★★★★★ 5/5
Trustpilot5 stars all the way!
The whole team were fantastic - Roman, in particular, took care of everything - he kept me calm in what could have been a stressful time. I'll always be grateful - highly recommended!
John · 2 May 2024
Agent replied · 23 October 2024
Hi John, thank you for your feedback and we're happy to hear that Roman was on hand to make the process easier. Please do reach out to us again if you need anything!
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