Trusted Agent profile
★★★★★
560 reviews across 2 platforms
4 York Street, Twickenham, TW1 3LD, Richmond upon Thames, TW1 3LD
Chase Buchanan, Twickenham Sales and Lettings's Richmond upon Thames office at 4 York Street is rated 4.6 out of 5 across 560 reviews on two platforms, including 133 Google reviews rated 4.8.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
GoogleCatherine Tappin at Chase Buchanan (Twickenham Sales) has been nothing but fantastic in helping with our house sale and purchase. Our house sale has been a very long process but her patience, perseverance and communication along the way has been so professional. She's been extremely helpful and has gone above and beyond to help us secure our next property.
5/5
TrustpilotProfessional and Helpful
Over a protracted period these people have remained polite, responsive and helpful throughout.
5/5
TrustpilotExcellent service from Twickenham Chase Buchanan
I recently sold my house - twice - with Chase Buchanan. I say twice as the initial sale fell through at the very last minute, however by the following week Kristian and Myles had yet another heavy footfall through the property and within two weeks it was sold again. Throughout what was a really stressful process they were fantastic, always updating me, always in contact and more to the point always contactable to talk me through the process and any worries. Whilst I would definitely not recommend trying to sell your house twice during a pandemic, I would really recommend Chase Twickenham.
5/5
TrustpilotTop agency in Exeter
It was Excellent working with Chris H and the whole agency to get our sale through. Always attentive and were able to support us above and beyond the standard.
5/5
TrustpilotAmazing
Amazing, really efficient
Hi Amelia, thank you for the positive feedback. Wishing you all the best.
5/5
TrustpilotA friendly team who are always helpful…
A friendly team who are always helpful and respond quickly to questions about my rental properties.They always offer good advice too.
Hi Josie, thank you for sharing this review and choosing us for your letting needs. Please do not hesitate to contact us again if you have any other questions. Best wishes!
5/5
TrustpilotProperty management
Audrey from Chase Buchanan looks after our property. She is always responsive, reliable and helpful in keeping us well-informed about any necessary day-to-day repairs and ongoing maintenance of our property.
5/5
TrustpilotI recently had the pleasure of dealing…
I recently had the pleasure of dealing with Tom Morrison. He clearly upholds the morals and standards of Chase Buchanan and the whole experience was a pleasure. He will go far!
5/5
TrustpilotHighly recommended
I cannot recommend them enough. Both Danny and Daniel in the Richmond office have been super professional, positive, and persistent, and managed to sell our house - not an easy sale - within record time and at a good price. Communication about the viewings was always clear and timely, and they did a perfect job selecting the right potential buyers, as well as being incredibly helpful after we accepted our buyer's offer. We had an appalling experience with another agency last year, Chase Buchanan succeeded where others failed. Highly recommend them.
4/5
TrustpilotExcellent lettings agency
Very efficient and professional approach Responsive and knowledgeable in the area of lettingsHandled all our queries promptly and timely
Hi Pande, thank you for your review. It's great to hear that you found us to be efficient, professional and responsive. If you'd like any further help, please do not hesitate to get in touch. Best wishes!
5/5
TrustpilotVanessa at Chase Buchanan has been…
Vanessa at Chase Buchanan has been fantastic with great customer service and finding me tenants. Aways helpful, keeping me well-informed.
Hi Rajiv, thank you for sharing your experience with us. We're thrilled to hear Vanessa provided a great service and found you the perfect tenants. Wishing you all the best!
1/5
TrustpilotHorrendous experience
Horrendous experience, slow to fix any issues with the property. Taken them upwards of 3 months to fix backed up sewage all over the garden. Avoid at all costs
5/5
TrustpilotFantastic and an exemplary service by…
Fantastic and an exemplary service by Nathaniel, and wish most agents would be the same.
Hi Jason, thank you for sharing your experience with Nathaniel and the team. We'll be sure to pass your compliments on. Should you need anything further, please do not hesitate to reach out again. Wishing you all the best!
5/5
Trustpilot10 out of 10 for these guys
10 out of 10 for these guys. I was so impressed by the team, and how well Dan communicated/replied to emails and always kept me updated. I had to put my flat on the market twice after my first sale fell through and throughout they were enthusiastic and kept positive. I was recommended by a neighbour to use Chase Buchanan, Richmond, and I’d recommend them too.Thanks again Dan, for persevering and for not giving up, when it seemed impossible!
5/5
TrustpilotGreat personal service
We sold a property with Chase Buchanan recently, following a protracted sale process (due to various sales falling through in the chain).
5/5
TrustpilotAll of the staff were engaging and very…professional
All of the staff were engaging and very professional. Managed to sucker a sale in super quick time.
Hi Stewart, congratulations on the sale of your property and thank you for your feedback. Wishing you all the best for the future!
5/5
TrustpilotThe team at Chase have gone the extra…
The team at Chase have gone the extra mile in providing a thorough and professional service.
Hi Clive and Nicole, we're happy to hear you've had such a positive experience with our team. If you need any further assistance, please do reach out to us. Wishing you all the best!
5/5
TrustpilotI was very impressed with the service…
I was very impressed with the service received from Chase Buchanan, especially Catherine who was terrific, as was each and every member of the team. I would highly recommend Chase Buchanan.
4/5
GoogleI first let, and then sold my property, with Chase Buchanon in Twickenham and was very happy with the service. Reliable tenants were always found quickly and the property was never empty. When I decided to sell, Kristian represented me well, ensuring I received the price I wanted.
Hi Pandie, Thanks for the great review, we are delighted that you were happy with the service from Kristian and the team at Twickenham and really appreciate your comments. Kind regards, Chase Buchanan
4/5
TrustpilotA Trusted Relationship
Professional, good advice & guidance for landlords, effective and flexible to requirement(s). A trusted and valued relationship.
Hi there, thank you for your feedback. We're thrilled to hear that you find our service informative as a landlord. Should you need anything else, please do not hesitate to get in touch.
5/5
GoogleSelling a property is really stressful. The staff at Twickenham office have gone above and beyond time and again to walk us through this process. Really satisfied with the overall experience, from day one until completion. Thank you, highly recommended!PositiveResponsiveness, Quality, Professionalism, Value
Dear George, Many thanks for your great review for the Twickenham office, we are delighted to hear that you were very happy with the service and that they helped you through the process. We really appreciate your recommendation. Kind regards, Chase Buchanan
5/5
TrustpilotChase Buchanan St Margaret’s
I can’t fault Gareth’s performance throughout my search for a property in the St Margaret’s area of Twickenham.Always responded to queries quickly and effectively, and with complete professionalism.Sorted. viewing and paperwork with as little hassle as required and as soon as the keys were handed over after care service was very helpful.Its never an easy experience to move homes but Gareth and Chase made it as stress free as possible
1/5
TrustpilotAwful
Awful. Unprofessional and straight rude. Me and 3 of my mates where lied about the start date when told in person and no attempt was made for it to be changed. We were bullied into to signing a tenancy agreement. And now they are with-holding our deposits after the landlord withdrew from our application which breaks government legislation. The manager of the Twickenham branch is very confrontational and was rude and highly unprofessional to one of my mates parents. Highly recommend to stay away from them
5/5
TrustpilotWe are very pleased with Chase Buchanan…
We are very pleased with Chase Buchanan twickenham the great service they provide Especially Mr Lorenc he’s very professional and friendly at the same time He’s mindful that both parties are satisfied 🌸Mr Lorenc seems to be dedicated to his work always he’s reachable and there for you during the whole process from finding a property until settled We have been searching many month’sFor the right property and finally we landed Wonderful team and smooth process 🙏
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chase Buchanan, Twickenham Sales and Lettings's Richmond upon Thames office has 560 reviews across two platforms: 133 on Google, 427 on Trustpilot (across the whole business).
Chase Buchanan, Twickenham Sales and Lettings Richmond upon Thames is rated 4.6 out of 5 across all 560 reviews, and 4.8 out of 5 on Google from 133 reviews.
Chase Buchanan, Twickenham Sales and Lettings Richmond upon Thames, 4 York Street, Twickenham, TW1 3LD, Richmond upon Thames, TW1 3LD.
