Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDefinite Bullies
Definite Bullies!. BE CAREFUL!! They will tell you what you want to hear just to get you to sign. This is all that matters to them, and once you sign they will be on to the next, casting you aside as a tenant. If anything breaks such as heating and hot water you will be left to your own devices. Someone may text or email you the following day if you leave a message on the EMERGENCY hotline, and talk you through trying to fix it. (do not expect a call). I cannot workout how there are good reviews when others who I have spoken to have the same issues.
Love · 9 December 2019
★★★★★ 5/5
TrustpilotSmooth transaction
Smooth transaction. Helpful agency. Appreciated!!
Ching · 28 August 2024
Agent replied · 23 October 2024
Hi Ching Wan Chan, thank you for your feedback, we really appreciate it. Please let us know if you have any other queries and we'll be happy to help.
★★★★★ 5/5
TrustpilotGreat service from team Twickenham…
Great service from team Twickenham lettings great job from Lorenc and his colleagues
Kledian · 2 April 2024
Agent replied · 23 October 2024
Hi Kledian, thank you for taking the time to leave a review for Lorenc and the rest of the Twickenham team. First-class service is the top of our agenda, so we're delighted to hear you experienced this. Please do not hesitate to get in touch if you need anything else!
★★★★★ 5/5
TrustpilotDaniel was great throughout the process…
Daniel was great throughout the process and helped us secure our dream home. When issues came up he helpes us resolve them - brilliant service
Rich · 19 July 2021
★★★★★ 4/5
GoogleThe team worked hard to progress our sales transaction in context of high demand, COVID constraints and a buyer’s solicitor who was uncommunicative, unhelpful and tardy. Amazing we got there really, well done Myles and Tim for your tenacity.
Peter · 13 November 2021
Agent replied · 12 November 2024
Dear Peter,
We are so pleased that our Twickenham Sales team met your expectations. Thank you for taking the time to leave us a great review - we really appreciate it!
Best Wishes
Chase Buchanan
★★★★★ 5/5
TrustpilotQuick rental needed in difficult circumstances
I had to very quickly leave my home and move back to St Margaret's under very sad / distressing circumstances. Pippa from the St Margaret's office could not have been more supportive, sensitive and extremely helpful in find me and my little boys (dogs) our new temp home. Thank you so much from us all.
Claire · 20 July 2023
★★★★★ 5/5
GoogleTruly impressed by The Chase Buchanan Team! They make every deal so easy and pleasurable! Thank you, Candace!
Геновева · 13 November 2023
Agent replied · 12 November 2024
Many thanks for your 5* review!
Wishing you all the best.
Kind regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotVery quick in getting me new tenants…
Very quick in getting me new tenants and very proactive service from Vanessa
Thomas · 29 February 2024
Agent replied · 23 October 2024
Hi Thomas, thank you for taking the time to leave a review. We're delighted to have found you new tenants for your property. Should you need anything else, please do not hesitate to get in touch with Vanessa and the rest of the team.
★★★★★ 5/5
GoogleThe five star is for the good communication that I had from Claudia De Abreu which she was very understandable and look to my upset or observations about my viewing to the flat and what happened.
Yousif · 8 August 2024
★★★★★ 5/5
TrustpilotGreat service by Michael in Twickenham
Excellent service by Michael at the Twickenham branch, got us in to view our property quickly and communication when offering was great. Thanks to Michael!
Jessica · 23 March 2021
★★★★★ 5/5
GoogleVery helpful firm in my housing search! Would recommend their team to be part of your search.
Vickram · 13 November 2023
Agent replied · 12 November 2024
Many thanks for your 5* review Vickram.
Wishing you all the best in your new home!
Kind regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotFriendly and efficient
The agent at Chase helped us find a place quickly and efficiently.
Jem · 1 March 2024
Agent replied · 23 October 2024
Hi Jem, congratulations on your new home and thank you for leaving a positive review. We wish you all the best for 2024!
★★★★★ 5/5
TrustpilotGreat concierge team always attentive…
Great concierge team always attentive and very quick in helping solving issues.
Melissa · 27 February 2024
Agent replied · 23 October 2024
Hi Melissa, thank you for sharing your experience with our concierge team. It's lovely to hear that you found them attentive and quick to resolve any issues. Please feel free to get in touch again if you need any help. Best wishes!
★★★★★ 5/5
TrustpilotProfessional and responsive
I was very satisfied with the professional and responsive approach taken by Chase Buchanan, in particular Daniel Johns & Danny Hicks.
Robert · 30 October 2021
★★★★★ 5/5
TrustpilotGreat service from Lorenc and the…
Great service from Lorenc and the letting team in Twickenham
Gilman · 3 April 2024
Agent replied · 23 October 2024
Hi Gilman, thanks for your positive feedback for Lorenc and the team. Let us know if you need anything else!
★★★★★ 5/5
TrustpilotExcellent experience with Joel from…
Excellent experience with Joel from Teddington from start to finish!
Chris · 26 March 2024
Agent replied · 23 October 2024
Hi Chris, thank you for leaving a review for Joel and the Teddington office. It's great to hear you had an amazing experience with them. Wishing you all the best!
★★★★★ 5/5
TrustpilotScott at Chase Buchanan Letting was…
Scott at Chase Buchanan Letting was fantastic to work with. Friendly, listening and efficient. This service comes highly recommended.
Caroline · 19 January 2022
★★★★★ 5/5
TrustpilotProfessional and helpful throughout
The team at the Twickenham branch, particularly Myles and Tim, were very helpful throughout the process of selling our property.Would use again.
Chris · 25 June 2021
★★★★★ 5/5
TrustpilotVery nice and responsive team
Very nice and responsive team. Stuart and Gemma have been helpful all along the process. Thank you for this beautiful apartment.
Nicolas · 18 February 2025
★★★★★ 5/5
TrustpilotAbove and beyond professionalism
Above and beyond professionalism. Very helpful
Derrick · 26 May 2024
Agent replied · 23 October 2024
Hi Derrick, we're happy to read that you had a great experience with the team. Please do get back in touch should you need anything else!
★★★★★ 5/5
TrustpilotRental department very good!
CB Twickenham have been very good and efficient in getting us and helping us through the process of renting a house in Twickenham. I always get quick responses to my queries and the team I have met so far are all very friendly and helpful......I would recommend them if you are looking to rent in Twickenham.
CMCM · 16 March 2023
★★★★★ 1/5
TrustpilotVERY POOR AT ISLEWORTH BRANCH
This is in regards to the conduct of the sales manager, Ricky at the Isleworth branch -
True · 26 March 2025
★★★★★ 4/5
TrustpilotExtremely helpful made the process…
Extremely helpful made the process smooth
Consumer · 29 April 2024
Agent replied · 23 October 2024
Hi there, thank you for sharing your experience with us and we're happy to hear everything went smoothly. If you need anything in the future, please feel free to reach out.
★★★★★ 5/5
TrustpilotThe team were super helpful in letting…
The team were super helpful in letting my property.
Lucy · 29 February 2024
Agent replied · 23 October 2024
Hi Lucy, thank you for sharing and choosing us to let out your property. Feel free to contact the team if you need anything else. Best wishes!
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