Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMyles at Chase Buchanan Twickenham dealt with the sale of our house and purchase of our new house. Myles and all the team were very professional and approachable, they were very knowledgeable about the local market and I was very happy with their service.
Elena · 14 November 2018
Agent replied · 12 November 2024
Hi Elena,
Thank you very much for such a great review for Myles and the Twickenham team. We are very pleased that you were happy with the service and hope we can help again in the future.
Warm regards,
Chase Buchanan
★★★★★ 4/5
TrustpilotFriendly and informative estate agent
Friendly and informative estate agent, property in good condition. Prompt - arrived at appointment time. Sensitive to current tenants.
Anne · 18 February 2025
★★★★★ 5/5
TrustpilotAudrey Sawyer (property manager) has…
Audrey Sawyer (property manager) has been fantastic and very helpful.She is always efficient and communicates well.Definitely recommend to anyone.
Minal · 17 February 2025
★★★★★ 5/5
TrustpilotGood experience with Chase Buchanan and…
Good experience with Chase Buchanan and the entire group, staffs are helpful and well explain about the processes.
Simla · 22 February 2025
★★★★★ 5/5
TrustpilotThe sales team in twickenham were…
The sales team in twickenham were incredible. Our house was a ‘fixer upper’ and not always to everyone’s taste but they provided a strong stream of potential buyers and diligently took it completion efficiently and effectively. They were nice to work with and show real knowledge of the local market. They didn’t fob us off with sales statistic but simply delivered results.
Sophie · 8 April 2022
★★★★★ 5/5
TrustpilotEveryone I spoke to at Chase Buchanan…
Everyone I spoke to at Chase Buchanan was extremely helpful throughout the recent changeover of tenants.
Maryjoan · 11 March 2025
★★★★★ 5/5
GoogleI have recently sold a property through Chase Buchanan and found them to be very professional and “on the case “
I would definitely recommend them and would use them again.PositiveResponsiveness, Professionalism
Vanessa · 13 November 2021
Agent replied · 12 November 2024
Dear Vanessa,
Thank you for this wonderful 5* review and for your recommendation - it's very much appreciated. We wish you all the very best.
Kind regards,
Chase Buchanan
★★★★★ 5/5
GoogleWe bought a property through Chase last year and were really impressed with their pragmatism and transparency. Myles in particular was crucial to the deal going through, communicating up and down the chain to all parties
Elliott · 13 November 2020
Agent replied · 12 November 2024
Many thanks for your five stars and great review Elliott, we really appreciate it.
★★★★★ 5/5
GoogleWould recommend Chase Buchanan, recently sold through them and they sold the house within a matter of days for a good price. Thanks!
Richard · 13 November 2022
Agent replied · 12 November 2024
Dear Richard,
Thank you for your lovely review for the Twickenham team, they will be thrilled to read this. We really appreciate your kind words and recommendation!
Kind regards,
Chase Buchanan
★★★★★ 5/5
GoogleBought my flat through Chase Buchanan and Myles. Very helpful, always called back, never the usual weeks of silence that I've previously experienced with other agents. Have recommend to friends and family and will use when I sell. Many thanks.
Tom · 14 November 2018
Agent replied · 12 November 2024
Thank you very much for your praise for Myles, it's excellent to hear that he kept you informed and was so helpful. Your recommendation is much appreciated and we hope you have many happy years in your new home.
Warm regards,
Chase Buchanan
★★★★★ 5/5
GoogleVery impressed with the service we received from Myles and Catherine with the sale of our property. They were always very professional and helped enormously in ensuring the transaction completed.
Helen · 13 November 2021
Agent replied · 12 November 2024
Dear Ms Ormond,
It's always a pleasure to read such nice words about our Staff here at Chase Buchanan. Thank you very much for taking the time to leave the Twickenham team a 5* review!
Kind regards,
Chase Buchanan
★★★★★ 5/5
Trustpilotvery fast and secure process
over all experience very good
Sunny · 27 February 2024
Agent replied · 23 October 2024
Hi Sunny, thank you for sharing your experience with us. We're happy to hear that your overall experience was a positive one. Wishing you all the best!
★★★★★ 5/5
GoogleMyles in the York Street office couldn't have been more helpful. He is professional, courteous and extremely efficient. My experience with the entire team couldn't have been better and I would thoroughly recommend Chase Buchanan and Myles in particular.
J · 14 November 2018
Agent replied · 12 November 2024
Thank you very much for such a fantastic review for Myles and the team at Twickenham. We are delighted you found the experience so efficient and your recommendation is much appreciated.
Warm regards,
Chase Buchanan
★★★★★ 4/5
TrustpilotGood, based on effort
Overall, a good experience. A bit of Flapsy-Hapsy management, but overall, a good effort to resolve issues.On a scale of dealing with estate agents in London (which is generally opinionated and appalling), I would (to date) give this one a 7/10 based of effort to respond and resolve issues. Like must businesses, in the final analysis, it’s down to the quality of people and simplicity of policies.
Expat · 12 January 2020
★★★★★ 1/5
TrustpilotThey do not respond to emails they are…
They do not respond to emails they are timewasters and very unprofessional.
Andrew · 25 February 2025
★★★★★ 5/5
TrustpilotTom helped me find a property to rent…
Tom helped me find a property to rent and was very helpful
Marie · 21 February 2025
★★★★★ 5/5
GoogleJack helped us to find a property when no one else could, many thanks for all his hard work
Calvin · 13 November 2022
Agent replied · 12 November 2024
Many thanks for your 5* review Calvin.
Wishing you all the best in your new home.
Kind regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotUnfailing courtesy and efficiency
Unfailing courtesy and efficiency. Always cheerful, Fast response times.
P · 27 March 2025
★★★★★ 5/5
GoogleThanks for Nathan for helping me find my new property very professional and suave with the whole process really appreciate your hard work
Maneet · 7 September 2024
★★★★★ 5/5
GoogleChase is professional agency and jack is amazing , he found the nice house in a short time
Andrea · 13 November 2022
Agent replied · 12 November 2024
Many thanks for your 5* review Andrea.
Wishing you all the best in your new home.
Kind regards,
Chase Buchanan
★★★★★ 5/5
GoogleI chose Chase for their integrity and was not disappointed. Great service from the whole team enabling us to buy our dream property! Thank you.
Daniel · 13 November 2021
Agent replied · 12 November 2024
Dear Mr Lees,
We are thrilled to read this review! Thank you for taking the time to leave us 5*s, we take our customer service very seriously so kind words like this mean a great deal.
We wish you all the very best for the future.
Kind regards
Chase Buchanan
★★★★★ 5/5
TrustpilotBijou communicates quickly and is…
Bijou communicates quickly and is solution driven.
Fuad · 21 March 2025
★★★★★ 5/5
GoogleVery professional service and always got necessary guidance at every stage of my property sale transaction. Will highly recommend them and very competitive in commission as well.
Sanjay · 13 November 2020
Agent replied · 12 November 2024
Hi Sanjay,
Thanks for the great review, we are delighted to hear that you found the service professional and helpful, and we really appreciate your recommendation.
Kind regards,
Chase Buchanan
★★★★★ 5/5
GoogleVery professional and sold within time frame, good communication and very helpful, good bunch of staff to get your house sold fast,
John · 13 November 2021
Agent replied · 12 November 2024
Lovely, kind words John, thank you! We hope to help you again in the future.
Kind regards,
Chase Buchanan
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
