Chase Buchanan, St Margarets reviews in Richmond upon Thames

★★★★★ 5/5

Google

We have received exceptional service when renting a property through Chase Buchanan St Margarets by Pippa and her team. Throughout the process, they have been professional and responsive ( resolving any doubt, making things progress, timeline, and cleaning standards). Thank you very much for your professionalism, special shout to Pippa who has been Amazing!

Ingrid · 27 March 2024

★★★★★ 5/5

Google

The best experience with letting services I've ever had! Very professional, huge experience of the local market and very responsive.... all you need to find the perfect home. BIG thanks to Pippa Stafford, who truly deserves 6 stars! She guided us through the stormy market and were able to find a house that matches our expectations and reality. Highly recommended and I will come back to Chase Buchanan team in the future again!

M · 24 October 2022

★★★★★ 5/5

Google

We recently viewed a property with Ayesha Uddin and had a wonderful experience. She was very kind, attentive, and answered all of our questions. She was helpful without being pushy, and made the whole process easy and pleasant. We would definitely recommend her!

Vivien · 16 March 2026

★★★★★ 5/5

Google

The team at Chase Buchanan were amazing throughout and helped my partner and I to secure our perfect next home. The process was easy, they kept us informed and updated through the entire process and made us feel highly supported. A special mention needs to be made for Scott Messender, our Agent, who listened intently to our needs, understood what we were looking for, and provided an ideal solution. His guidance and Consultation was invaluable and I would highly recommend Scott and the team at Chase Buchanan to anyone looking for their next home.PositiveResponsiveness, Quality, Professionalism, Value

Matt · 24 October 2021

★★★★★ 5/5

Google

Between 2018 and the end of 2020, my partner and I were tenants within a property that is managed by Chase Buchanan in St Margarets. We had a good relationship with them, they're all very professional, friendly people who are good at what they do. In January of this year, we had a bit of a situation when we moved into a new flat under management of a different estate agents, and needed to move out and find a new place in a short space of time. We explained our situation to the people at Chase Buchanan, who then made an effort to get to know us and really went out of their way to help us to find a new place. We're now looking forward to moving into our new flat, and are pleased that we will be managed by Chase Buchanan again. Overall, really great people, very reliable, very professional. Would recommend. Shout out to Pippa, Scott and Oliver for helping us!PositiveResponsiveness, Quality, Professionalism

M · 24 October 2021

★★★★★ 5/5

Google

Respectful and responsive are two words that come to mind when summarising our experience of working with Sophie, Steve and the team at Chase Buchanan, St Margarets. From the initial visit through the often trying times during the sales process itself to the successful conclusion, the team communicated frequently and were quickly onto any issues with third parties and enabled us to secure a completed sale faster than some felt was achievable. Thanks for all your help and enthusiasm.PositiveProfessionalism

Glenn · 24 October 2021

★★★★★ 5/5

Trustpilot

We're very happy with our manager

We're very happy with our property managed Georgina Claiden, she's always prompt and efficient thank you!

Diana · 16 September 2026

★★★★★ 5/5

Google

Selling our property through Chase Buchanan has been great! What wasn't an easy process, was made really seamless by David Casey and team! Having had our property listed with another estate agency for 6 months before, David and team came in and got us an offer with a reliable seller attached within 2 weeks. Would definitely recommend to others!

Christian · 24 October 2023

★★★★★ 5/5

Trustpilot

Adele & Anna were amazing from Day 1

Adele & Anna were amazing from Day 1! The process although should have been straight forward, but it had its challenges, and at no point was anything too much trouble for Adele, Anna or the team at Chase! Thank you!

Mike · 18 October 2024

★★★★★ 5/5

Trustpilot

Bijou is an excellent manager

Bijou is an excellent manager, she has persisted with the Block Management and whilst they haven't responded for weeks she continuously adapts the approach. She is very friendly and professional in her approach.

Priya · 23 January 2025

★★★★★ 5/5

Google

The Chase Buchanan sales team in St Margarets were fantastic. I cannot recommend them highly enough. They helped us with the sale of my mum’s flat, as an LPA sale it was more complicated than normal and they supported us throughout the process, going more than the extra mile on a number of occasions.

Rebecca · 7 June 2025

★★★★★ 5/5

Google

Best letting experience I have had, bar none and from start to finish, was with Joel and the St Margarets Chase Buchanan group. Working with Joel was a very happy accident, and I can't recommend him highly enough. Plus he had every answer I needed and responded right away to every query. Many thanks, and definitely 5 stars

Jane · 24 October 2023

★★★★★ 5/5

Trustpilot

Friendly professional advice

The sale of our property had some complex issues to overcome, all of which were handled with calm diplomacy by Gemma and Scott of the Whiteladies Road office , Clifton. They gave us sound advice in a friendly and professional manner, produced excellent visuals of our property and smoothed the way to a successful sale at a fair and realistic price. We thoroughly recommend Chase Buchanan for anyone looking to buy or sell a property in Clifton and the surrounding areas. The Chase Buchanan network of offices widens the number of potential buyers and hugely increases the sales potential.

Customer · 31 January 2025

★★★★★ 5/5

Trustpilot

Chase Buchanan were very professional

Chase Buchanan were very professional, and secured a buyer within two weeks of putting our property on the market.It was a pleasure dealing with Adele and the team.I would not hesitate to use them again.

Mr · 18 December 2024

★★★★★ 1/5

Trustpilot

Review for Campions Lettings and Management (now Chase Buchanan)

I am extremely disappointed with the service provided by Campions Lettings and Management, now acquired by Chase Buchanan. For the past four months, they have failed to address a serious mould issue in our rental property. Despite sending multiple contractors to assess the problem, the quotes provided to the landlord have been consistently rejected.The company has done nothing to resolve the issue and has repeatedly lied, claiming that the contractors are not providing quotes and that they are chasing them up. This has caused significant inconvenience and stress. I would not recommend their services to anyone looking for reliable property management.

Adil · 28 January 2025

★★★★★ 5/5

Trustpilot

Absolutely brilliant experience!

We just bought a property through Chase Buchanan, and Adele Basma was the one who dealt with us. Adele Basma was very professional and very supportive, we could not have asked for a better experience!

Asid · 17 December 2024

★★★★★ 4/5

Trustpilot

Sayem had a brilliant experience…

Sayem had a brilliant experience working with Chase buchanan agency to secure my new rental. Renting can be incredibly stressful, but they were supportive, honest, and kept me updated at every stage. He genuinely cared about finding the right fit for me. Exceptional service!"

Bubble · 2 October 2026

★★★★★ 5/5

Google

Our house purchase was managed by Nick who was helpful, patient and professional throughout. Nick navigated us through the process really smoothly, managing the inevitable 'bumps in the road' along the way. Nick went out of his way to keep us up to date and informed throughout and we appreciated his honesty and straightforwardness which really helped with our planning. Nick went over and above to ensure the process was as stress free as possible.

Barry · 10 February 2022

★★★★★ 5/5

Trustpilot

Good service in the client's interest

Sale of house in Hampton. Pleased that I used Chase Buchanan Hampton Hill on the sale of my (longstanding) family home. The team was energetic, and the well pitched advice seemed to be aiming to achieve my interests and without strong pressure in any direction. The best of the agents I spoke to locally, I thought.

Mr · 20 October 2025

★★★★★ 5/5

Trustpilot

Excellent experience (special shout out to Alex!)

As a first-time renter I was anxious and out of my depth but Alex from Chase Buchanan could not have been more helpful. She responded to every single one of my enquiries professionally and in a timely manner, and took the time to explain to me more broader elements of the renting process outside of the individual property. I can't wait to move into my flat and know I'm in safe hands going forwards with Chase Buchanan as my letting agent.

Mrs · 17 January 2025

★★★★★ 5/5

Google

I've rented a property through Chase Buchanan, worked with Scott Messeder. It was a nice experience overall that I can suggest others to work with them. Areas to improve: - Making sure that the so called "pro cleaning of carpets" actually cleans the carpets. When we moved in, we vacuumed the property and emptied our dyson's bin 6 times. - Making sure that no one enters the property with shoes on after the carpets are cleaned (including inventory clerks) - Faster responses. - Taking the the "success" sign on the street back after some period of time (not like a year later but in a few weeks)PositiveProfessionalism

Levent · 10 February 2021

★★★★★ 5/5

Google

Sophie arranged the sale of our property and was instrumental in helping us secure a new property. This is the 2nd house we have bought or sold via Sophie and I will def use again if we move. Sophie was amazing in terms of pro activity and constantly keeping us updated. Her advice was a major factor in us being able to secure our new house and complete in a very short timeframe. Sophie went over and beyond what we expected from an estate agent and took away much of the angst that would otherwise exist, including chasing down removal folk and generally solving any problem that seemed to crop up. A really good experience and would highly recommend.PositiveResponsiveness, Quality, Professionalism

Krishan · 10 February 2021

★★★★★ 5/5

Google

This is the second time we’ve used Chase to buy/sell our property - on both occasions we’ve been handled with care and professionalism. There is no pressure to buy or sell, but a wealth of expertise and knowledge when you’re ready, with a real interest in your needs. Sophie managed what might seem impossible during a pandemic - successful negotiation to bring a chain of four properties to exchange within three months of us finding/making an offer. She was on hand with advice throughout the process, and fair and balanced throughout, even when completion dates got tricky due to complications elsewhere in the chain. Their recommended solicitors are also a cut above. We will be using again, I’m sure.

Natalie · 11 January 2021

★★★★★ 5/5

Google

We had a wonderful experience renting a property through Louis Dunn (Chase Buchanan St Margarets) He was exceptionally polite, courteous, and professional throughout the entire process. Louis made everything smooth and stress-free with his clear communication and helpful attitude. It’s rare to come across someone so genuinely respectful and dedicated in this field. Highly recommended!

Nesrin · 8 May 2025