Chase Buchanan, St Margarets reviews in Richmond upon Thames

★★★★★ 5/5

Google

Kim - We are currently in the process of buying a property with Chase Buchanan in St Margaret’s. Kim has been just amazing, she knew exactly what we wanted and helped us find the perfect place. She’s currently guiding us (as smoothly as possible) through the buying process and her help has been invaluable. After growing up in St Margaret’s, Kim is the best person to help us come home. We can’t wait!

Emma · 24 October 2023

★★★★★ 5/5

Google

This is the first time I used the Chase Buchanan. I want to thank the letting team in St Margarets. Pippa emailed me the available property and quickly set up the viewing of it. The viewing with Sarah was arranged at my convenience, and all my questions were answered promptly and professionally to my satisfaction, leading me to rent the property. Thank you to both Pippa and Sarah for their excellent customer service.

Jarmila · 24 October 2023

★★★★★ 5/5

Trustpilot

Chase Buchanan Hampton Hill are the best!

Been a tenant through Chase Buchanan (Hampton Hill) for some years now and cannot fault the team's professionalism. More specifically, Audrey Sawyer is the best Property Manager we have ever dealt with - very quick to respond and resolve any issues in the most courteous way, no matter how big or small. We would definitely recommend Chase Buchanan Hampton Hill to any potential tenants.

Jackie · 30 April 2024

★★★★★ 5/5

Trustpilot

5 stars for Lianna and the team in the Exeter…

Lianna and the team in the Exeter Branch go above and beyond time and time again - I always recommended them …As a Landlord its a worrying time finding new tenants not with Lianna and the Team batting for you - they have found me excellent tenants and always been there when I have needed any advice.

Geraldine · 22 August 2024

★★★★★ 5/5

Trustpilot

Robyn Bell was so responsive to my…

Robyn Bell was so responsive to my requests and made the decision to ren the property very easy. She also sorted out any issues after decision to rent. Thanks Robyn

Paul · 21 May 2026

★★★★★ 5/5

Trustpilot

I had a great experience buying a…

I had a great experience buying a property marketed by Chase Buchanan - Richmond. Anna Poghosyan and Daniel Johns are both very communicative and friendly to work with, and teamed with proactive sellers and solicitors on both sides it was honestly stress free. Thank you both - I’m so much more impressed than I was when selling my last property with another big name agency elsewhere in West London.

Joseph · 6 November 2025

★★★★★ 5/5

Trustpilot

Long-term tenant had a great experience with CB

Was a tenant at the same flat for 20+ years, managed by CB Twickenham due to the landlord living overseas. Through several managers, the experience was always excellent. They were responsive, helpful and professional throughout.

Satisfied · 4 August 2026

★★★★★ 5/5

Google

Thanks a lot to Amy, I have found exactly the property I have been looking for. From the start, Amy has been very professional and helpful, she has answered all my concerns and responded quickly to all my questions. And not to mention her personality, very friendly, kind and bubbly, a true pleasure to work with!

Elena · 24 August 2024

★★★★★ 5/5

Trustpilot

Stephen was fantastic from start to…

Stephen was fantastic from start to finish. He kept us up to date with progress throughout, communicated each step with us, was so easy to contact and went above and beyond to keep our sale on track. I couldn’t recommend Chase Buchanan enough and we will definitely use them and Stephen when we come to sell our home.

Georgia · 20 July 2024

★★★★★ 5/5

Trustpilot

Great!

We moved for the first time recently and the whole process was super easy! Any questions we had were answered quickly and everyone was really helpful and friendly.

Zoe · 15 September 2026

★★★★★ 5/5

Trustpilot

Excellent first class service from start to finish

Excellent first class service from Danny and the team, from start to finish. Having had a very poor experience with another agent in Richmond, it was refreshing to deal with an agent who is knowledgeable, experienced and committed. I wouldn't hesitate in recommending Chase Buchanan in Richmond, headed up by Danny. Dan and Lauren at the branch were also excellent throughout.

Michael · 23 May 2024

★★★★★ 4/5

Trustpilot

Helpful property manager in tough situation

Had a very tough last 6 months with a property handled by Chase Buchanan with mould and damp issues. Chase Buchanan had recently taken over the property and we’re unaware of the issues it presented.

Brock · 30 July 2026

★★★★★ 5/5

Trustpilot

Excellent service

I had such a great experience dealing with Thomas Laurent at the Chase Buchanan Hampton office. I would like to thank him for the exceptional service he provided during our tenancy renewal. He took the time to really listen to what type of tenant we were looking for and successfully found a tenant who met our requirements perfectly.

Angela · 30 January 2026

★★★★★ 5/5

Trustpilot

If not for you.

We used the Trowbridge branch. To our minds the solicitors were on a go slow. We were desperate for information and none was forthcoming. Up stepped Gemma and Kisten from the Trowbridge branch. They chased the other agents and solicitors to get the sale over the line. We are so grateful to them for their professionalism and sheer grit. I don't think it would have gone ahead without them.

Richard · 16 October 2025

★★★★★ 5/5

Trustpilot

Anna and kris

Anna, Kris and the team were always very polite and optimistic about the property and their ability to sell the property.

Edward · 16 October 2025

★★★★★ 5/5

Google

Within the stresses and craziness of the current rental market.I was looking for a new place to live.Pippa Stafford has been really helpful , patient, hardworking and most importantly an honest person. Its what makes her stand out really.She helped me find my next rental home and Im very grateful.Thank you Pippa.

Dina · 23 September 2024

★★★★★ 5/5

Trustpilot

Thank you

Luckily I entered in Chase Buchanan in Richmond.Daniel J listened carefully and showed me a flat straight away. He let me see it several times.I made an offer and he supported me all the way through the completion day. Moving, buying, selling is always very stressful but Daniel was reassuring, positive, professional and helpful. Thank you.

Marie · 11 July 2024

★★★★★ 5/5

Trustpilot

Excellent experience all round

Excellent experience all round, communication was clear throughout and I felt informed at every stage. Michael in particular was super helpful, really committed to the process and took the stress out of the situation. Made me feel very at ease the whole time!! Provided helpful advice when speaking to him.

Erin · 25 March 2026

★★★★★ 5/5

Trustpilot

Exceptional Letting Experience

I was able to quickly secure a flat through Hampton hill branch. Vanessa Kelmendi is an exceptional letting negotiator! Her professionalism, and expertise made the entire process smooth and stress-free. Vanessa's communication skills are outstanding, ensuring that every detail was addressed promptly and accurately. I highly recommend Chase Buchanan Hampton Hill team to anyone seeking a seamless letting experience.

Gayan · 14 May 2024

★★★★★ 5/5

Trustpilot

Candace went out of her way to help and…

Candace went out of her way to help and support us. Our needs for a house were more complex than an average family and while it took 9+ months to get the right house for us it all worked out in the end. We so so grateful for her help and support!

Tracy · 11 September 2024

★★★★★ 5/5

Google

I'm not one for reviews but the level of service warrants it. I found myself in this new competitive renters market. I had made contact with all the estate agents in and around Twickenham. The process was extremely difficult to navigate and found it overwhelming. I was fortunate enough to speak to Gareth, I explained my criteria and the areas I was looking in. Gareth is very personable and helped me to navigate the process. He's a true asset to his agency and I couldn't be happier with the service I received. Thank you so much HardeepPositiveProfessionalism

Hardeep · 24 October 2022

★★★★★ 5/5

Google

Chase Bucanan sales team in St Margaret’s have exceed our expectations on every aspect selling our home. From first appraisal by Steve we felt comfortable with his honest feedback and relevant market commentary. He is both knowledgable and the leading expert for property in this area, I have no doubt. The team namely Vitaly, Stephen and Kim are highly professional and experienced agents. If you need to sell your property look no further than this agency and office, you will get an immediate feeling of being a valued customer. There is a reason the are top of the statistics. I’d give them 6 stars if that was possible. Thanks team. Tom

Thomas · 24 October 2022

★★★★★ 5/5

Google

My experience with Chase Buchanan and in particular Gareth Vaughan has been very positive. There have been days when I have called Gareth several times in quick succession and he is unfailingly courteous and helpful. Gareth is also one of the most proactive estate agents I have dealt with and I have observed him thinking outside the box to resolve an issue. As a prospective tenant hunting for a property, I think it is always nice to feel that the agent is aligned with you and right there beside you on the hunt with you. That's how I have felt with Gareth and CB.PositiveResponsiveness, Professionalism

Nadiya · 24 October 2022

★★★★★ 1/5

Google

We unfortunately had a very negative experience with Chase Buchanan as renters. Without boring everyone with all the details I will try and summarize. We found a rental flat via Chase Buchanan in St. Margaret's. We liked the flat and initially we had no complaints. However, about six months into our two year lease we received notice from Chase Buchanan that they had planned viewings for that Monday for our flat, as the landlord had decided to sell it. This was news to us. The next day Chase Buchanan had the for sale sign up in the front of our flat - all of this was pretty shocking to us and out of blue. We additionally had no time to process this information - we were told on a Friday and viewings were set up for that following Monday! Luckily we looked into our lease ( a lease they facilitated and asked us to sign for two years) we realised that the lease had a clause stating that it could not be broken within the first year. As the one who created the lease you would imagine they would know this and advise the landlord of this. However, to make life easier we decided that we would leave after the first year which the landlord wanted. We agreed this all in writing via email and Chase Buchanan was included in all of these emails. The end of the year comes along and to make sure we are aware of the process of moving out therefore we email and write to Chase Buchanan. After 10 days we receive a phone call and a email and they in return to advise us that we are breaking our lease by leaving and we need to give at least two months notice. After explaining that this was agreed by the landlord, who wanted to sell the unit and wanted us out, we provided copies of the correspondence of these emails (which they were originally cc:ed in ). They responded by stating that although they have reviewed these emails and my follow up email a few months earlier confirming that the landlord still wanted us out they explained that this is not in a official document and therefore could not be honoured. Luckily we have family members who work in the leasing industry and able to advise us of our rights and finally a move out date was agreed. All of this was pretty shocking to us and we felt that we really let down by Chase Buchanan's team. It was all very unprofessional, and could have been avoided if the Lettings Team reviewed their emails or communicated at all. I do realise some of the issues highlighted pertain to the landlords decisions, however, as the one who was involved and facilitating it could have easily been avoided. Additionally after moving out we received phone calls stating that our flat has been rented out, not sold, and for a higher rental rate and they wanted to know how the utilities, tv antenna and bins work for the new tenants.... Again, something they should probably know.

Claire · 24 October 2022