Chase Buchanan, St Margarets Richmond upon Thames reviews

★★★★★ 5/5

Google

From start to finish very professional and helpful approach from David, I can't describe how grateful we are that we dealt with someone who cares about the customer. From last minute requests to answering emails with no time it's a rare experience those days. If you need to see the property again for whatever reason David is the guy who will always help you and make this happen. Smooth transaction.

Michal · 25 July 2024

★★★★★ 5/5

Trustpilot

When we changed management companies…

When we changed management companies Audrey and her team made the transition very easy and stress free.

LISA · 19 March 2026

★★★★★ 5/5

Trustpilot

Satisified Seller

The team at Chase Hampton Hill dealt with our sale with professionlism, passion and great care. They took time to understand the rationale for our sale and what we wanted to get from the process. Together, with hard work, we got the desired result. It's rare to find an estate agent team that are as invested in the outcome as you, but with this team that's exactly what we got. Thank you!

Nicola · 20 January 2026

★★★★★ 5/5

Google

Amazing service from Louis and the team. He went above and beyond for us, and we’re very happy with our new property. Can’t wait to move in - thank you!

Jessica · 22 November 2025

★★★★★ 5/5

Google

Thanks to Louis and the team at Chase Buchanan, St. Margarets. Househunting is always stressful, but I felt really well taken care of. Louis was wonderful. He made the whole experience really easy, and smooth, he was reassuring, kept me updated through-out and is just a lovely person. Pippa, who showed me some previous properties is also great.

Elisabeth · 10 January 2025

★★★★★ 5/5

Google

We had a lovely experience through the whole rental process, Ayesha was so helpful! Thank you!

Gabrielle · 16 March 2026

★★★★★ 5/5

Trustpilot

Great Estate Agents!

Chase Buchanan have been great estate agents for my rental property. They are efficient at managing tenant queries and have always responded quickly to my emails, making it easier for me whilst I was renting my property out and living abroad. I have worked closely with Audrey and she has always been friendly, proactive and helpful.

RAW · 11 May 2026

★★★★★ 5/5

Trustpilot

We would really like to thank Ewelina…

We would really like to thank Ewelina and the rest of the rentals team at Chase Buchanan in Plymouth. Ewelina was really helpful in identifying a suitable property for us, then her and the rest of the team supported us through the whole process from start to finish. Thank you - highly recommend their services . . .

Derek · 18 December 2024

★★★★★ 5/5

Trustpilot

Great renewal experience

Great renewal experience. This is the first renewal through Chase Buchanan after having my existing tenant in the property for 1 year. Michelle from the Hampton Hill was extremely helpful ensuring a smooth renewal process with the existing tenant. She was proactive reaching out well in advance of the renewal date and secured the renewal with no issues at all. Very professional, good communications, and pleasant throughout the process. My experience with Chase Buchanan has been very positive so far.

AHMED · 22 April 2025

★★★★★ 5/5

Google

I’m not usually a big fan of estate agents, but Aiden Lynch and his team has really changed my mind! We had our place on with another agent and they were really struggling to even get people through the door. Aiden reached out and said he thought he could find us a tenant. We gave him a chance and he did it straight away! We couldn’t be more happy with the calibre of tenant he’s found for us. I don’t know how he did it but he even managed to let our place for over the asking price! Thanks Aiden & team!

E · 24 October 2023

★★★★★ 5/5

Google

Dealt with David Casey at St Margaret’s Chase Buchanan site. From the initial talk to arrange a viewing, meeting me dead on time, walking me through the house, giving me time to myself at the viewing, answering all questions asked, getting all the info I needed quickly for me to feel so confident with the process that I made an offer and with no nonsense he got that serious offer over to the vendor that was accepted. Completely flawless process so far. I wish all estate agents acted in this way. I’m an investor and have dealt with plenty of agents and agencies. I must say this has been one of the best yet. Most definitely recommend!

Neel · 24 October 2023

★★★★★ 5/5

Google

I have worked with Chase Buchanan for over 20 years, as a landlord. Their service is superlative. Sarah’s attention to detail is second to none. They are always ready to help and advise. They are always realistic about what is achievable whether it be rental or difficult tenants. I recently refurbished a flat . Having short voids is important to us landlords . The flat was finished Wednesday night, carpets were laid on Thursday morning, they photographed and measured at midday, produced a floor plan , wrote the copy and it was live on the web by 3.30 the same day. 15 viewings on the following Saturday and offer accepted by 2pm that day. They made sure everyone was proceedable and the new tenants were in two weeks later. Incredible service. Ten out of ten for Sarah Lowis and her team of Pippa and Joel. They are Special Agents.

Tim · 24 October 2023

★★★★★ 5/5

Google

Having registered with a number of agents locally, I can honestly say Pippa was the only person who took the time to really listen and understand my situation and what my housing requirements were. She sent me over suitable properties only and was quick to respond to any questions I had. At viewings she was helpful with suggestions on how spaces might be used/maximised and gave me hope that the right property was out there! When I made an offer on the property I wanted she did all she could to secure it for me and succeeded! Thank you…I love my new place!

Anabela · 24 October 2023

★★★★★ 5/5

Google

We had the privilege to be helped by Pippa @Chase Buchanan to find a property to rent. She was professional, responsive, easy to deal with and empathetic at a stressful time and in a very difficult rental market. She made it all so much easier and was great at representing both us a tenants and the landlords best interests. I would wholeheartedly, recommend seeking out Pippa and the professional, caring and genuine team at Chase Buchanan, lead by @Aiden Lynch, the Area Sales Manager, who is also really fantastic to deal with! We would always go to Chase Buchanan as our first point of call when looking for a place to live.

Luke · 24 October 2023

★★★★★ 5/5

Google

We had been searching for a house to rent for more than a month. It seemed quite a hard process and a long wait from the agencies and their staff until we found Chase Buchanan. Chase Buchanan are quite prompt and professional dealing with their clients. The staff making the service amazing. Miss.Pippa Stafford was our agent and she made our search experience amazing with the great professional service. We’re delighted to find a perfect place because of them. Would definitely recommend Chase Buchanan. :))

Amarnath · 24 October 2023

★★★★★ 5/5

Google

Very professional services and helpful staff overall. First ever rental experience in London and glad to have Chase Buchana's service to make things easier than I thought. The assistant letting manager Nippa Stafford has been very responsive and managed to find us the property we want in an uneasy time of the year. We will certainly come back to the Chase Buchanan team in the near future. Highly recommended to anyone who is new to the area. They are really down to earth and can tell you what to expect.

Walter · 24 October 2023

★★★★★ 5/5

Google

We have had the pleasure of working with Louis from Chase Buchanan as our letting agent and I can confidently say he deserves 5 stars! From the start, Louis was not only professional but also incredibly friendly and approachable. He listened attentively to our requirements and made sure we found the perfect rental property that met our needs. Louis ensured we felt fully supported and informed at every stage and he made the paperwork process simple and clear. If you're looking for a trustworthy and dedicated letting agent, Louis is the one you need. Highly recommend him!

Florence · 10 April 2025

★★★★★ 5/5

Trustpilot

Timely and helpful service

I've always had a good experience with Chase Buchanan, they are always very quick and helpful in answering any questions. I am especially grateful to Alicia W for assisting me in all sorts of questions I had, and directing me to the relevant people if needed.

Julia · 10 July 2026

★★★★★ 5/5

Trustpilot

Stephen is just incredible

Stephen is just incredible! There is no one I could recommend more if you’re looking for someone to sell your home. Stephen’s skills and expertise are brilliant, he went above and beyond with my house sale and nothing was ever too much to ask for. He put me at ease during such a stressful time and made the process to easy. Thank you again.

Molly · 8 August 2024

★★★★★ 5/5

Google

I highly recommend Pippa at Chase Buchanan in St. Margarets. Her knowledge of the property market is impressive, and she proved incredibly helpful. Pippa listens to clients' needs, providing personalized advice and service. Her professionalism and dedication to clients' satisfaction make the process smooth and easy. The team at Chase Buchanan St Margarets mirrors Pippa's excellent service, ensuring a seamless experience. If you're seeking expert real estate services, Pippa and her team should be your first call.

Barbaros · 24 October 2023

★★★★★ 5/5

Trustpilot

Managing my letting professionally

Chase Buchanan have been managing my rental for a few years now and I have always found them to be helpful and professional in all my dealings. I rate them highly and would recommend them in the future...

A · 18 August 2026

★★★★★ 5/5

Trustpilot

Great service

Alicia is always prompt and helpful with proactive reminders and effective action.

Mike · 10 March 2026

★★★★★ 5/5

Trustpilot

Great Staff

During my time at Cloister Close, I knew I could always count on Bijou Pasticheur to help with anything I needed. Bijou is quick to respond and always happy to help. A big shout out and thank you for everything you did over my 3 years being a tenant with Chase Buchanan!

Jess · 10 January 2025

★★★★★ 5/5

Google

Wonderful service from Louis, Sarah and the team. They went above and beyond for us, and we're delighted with our new property. Can't wait to move in, thanks again!

Chris · 1 October 2025