Chase Buchanan, St Margarets Richmond upon Thames reviews

★★★★★ 5/5

Trustpilot

Appointing a managing agent takes the…

Appointing a managing agent takes the stress out of being a landlord and Georgina at Chase Buchanan certainly achieves this. Any issues are dealt with promptly and efficiently. I can rely on her to offer accurate advice relating to the latest legislation and what is fair and expected.

Alison · 19 September 2026

★★★★★ 5/5

Trustpilot

Very Efficient!

Justin was a pleasure to work with! Upon contacting Chase Buchanan, after a previous horror show with another estate agent, Justin took the time to understand our concerns and acted upon them swiftly. Upon his communication with myself and our new tenants, I found Justin and Dawn to be very courteous and also efficient. Both of them went the extra mile and I would not hesistate to work with them again!

Jay · 19 November 2024

★★★★★ 5/5

Trustpilot

Great service from Chase Buchanan

Great service from Chase Buchanan. We are very pleased that everything was accommodated on time , made the purchase of our first home easy as they explained every detail to us throughout the whole process. Exact timeline was followed and we wouldn’t change anything. Special thanks to Adele Basma as she was there for us from the beginning being truthful and fast paced. Thank you everyone for the excellent work!! Highly recommended!

Dori · 29 October 2024

★★★★★ 5/5

Trustpilot

Extremely highly recommended

We were going to shop around for an estate agent, but after meeting Amanda our minds were immediately made up to proceed with Chase Buchanan. We were so pleased we did and both Amanda and Chloe were lovely to deal with throughout the process. They totally delivered on the service that was promised. A consistently efficient, communicative and friendly service from start to finish. We are delighted to have bought our new home, but I might actually miss Amanda and Chloe a bit!

AbiV · 21 August 2025

★★★★★ 5/5

Trustpilot

Efficient and responsive service

Our experience with Ellie, Alicia and the team at CB Hampton Hill over the past 20 years has been very good. They are very efficient and quick to respond to correspondence.

Margaret · 26 January 2026

★★★★★ 5/5

Trustpilot

I had such a lovely experience with…

I had such a lovely experience with Chase Buchanan. Iara helped me arrange a house valuation and she was so friendly, helpful and welcoming throughout. She made the whole process really easy and was a pleasure to speak to. Excellent customer service - thank you so much!

Cindy · 15 September 2026

★★★★★ 5/5

Trustpilot

Thank you Ben!

Ben from Twickenham Lettings was the most helpful and genuine person throughout my whole process. He showed me plenty of properties during the lead up to us finding something ensuring that when he got something new on he’d send it over.

Stewart · 17 October 2025

★★★★★ 5/5

Trustpilot

My property Manager George has been…

My property Manager George has been excellent in terms of pro-actively sorting out a serious drainage problem at the flat that I own, Co-ordinating and communicating with myself, the tenant, First Port and a loss adjuster as this matter has had to go to insurance. The process is still continuing and George is still working on this for me and I have the confidence to feel that he will bring it to a satisfactory conclusion soon.

Linda · 22 July 2024

★★★★★ 5/5

Google

Amazing experience and professionalism throughout. The team were very helpful and knowledgable of our needs and wants and presented us only with the most appropriate properties for our family. Once we found our perfect property, which didn’t take long, the process was seamless, we were kept informed and received assistance with anything needed. By far the best lettings team in the area. Could not recommend more. Pippa has been amazing! Many thanks

Konstantinos · 23 September 2024

★★★★★ 5/5

Trustpilot

House hunting can be an overwhelming…

House hunting can be an overwhelming and stressful.Thanks to Laura Burford, we found a home we absolutely love, and the entire process was far smoother than we ever anticipated. If you’re looking for someone who genuinely cares about helping you find the right home and makes the journey as stress-free as possible, I highly recommend her. She is a true professional and a joy to work with!

Nicole · 28 November 2024

★★★★★ 5/5

Trustpilot

5 star service

I’ve been very impressed by the team at Chase Buchanan, especially Anna and Adele. Within 1 week they secured 7 offers on my house, one of which was £15,000 over asking price. The conveyancing process was challenging due to a restriction on the title deeds and some stringent mortgage conditions, but Adele went above and beyond to get the sale over the line. I would highly recommend!

Natasha · 26 November 2024

★★★★★ 5/5

Google

We have received an outstanding service when renting a property in the Richmond area through Pippa & the team. The real differentiating factor (compared to other lettings agents) is that from start to finish everything that we have agreed on have been respected throughout the whole renting process (removal of items from the property, cleaning standards, timeline, etc.). They have also been really responsive! They really do care about all of the tenants' needs which makes the service exceptional as a whole! Thank you very much for the great renting experience. A special thanks to Pippa who's super professional.

Áron · 27 March 2024

★★★★★ 5/5

Google

Pippa, Eleanor and the team made our move smooth and painless. Very helpful with all of our questions too. Thank you

Matt · 16 March 2026

★★★★★ 1/5

Trustpilot

Beware Landlords: Chase Buchanan Refuse to release tenant IDs to Landlord

Chase Buchanan recently purchase Fidelis in Bath. An estate agent I used back since 2015 with great pleasure.Fidelis was well run, with excellent staff.Recently they have been taken over by Chase Buchanan of the Campions group.I used their let only service recently to relet my property, and have been astounded by their incompetence.It is frankly dangerous to landlords.Chase Buchanan have to the date of this review not provided IDs for the tenants they have moved into my property, nor the inventory.This makes it impossible for me to:1. claim against any future damage as it cannot be demonstrated2. claim against any person as they cannot be identified.Furthermore, I cannot now demonstrate the tenants have right to rent in the UK as Chase Buchanan are refusing to provide documents from the tenants that identify them.This was after taking 3 months to relet the central bath property.I urge fellow landlords to look elsewhere following this merger.

Wolf · 18 March 2024

★★★★★ 5/5

Trustpilot

We have received an outstanding service…

We have received an outstanding service when renting a property in the Richmond area through Pippa & the team.The real differentiating factor (compared to other lettings agents) is that from start to finish everything that we have agreed on have been respected throughout the whole renting process (removal of items from the property, cleaning standards, timeline, etc.). They have also been really responsive!They really do care about all of the tenants' needs which makes the service exceptional as a whole! Thank you very much for the great renting experience. A special thanks to Pippa who's super professional.

Aron · 16 March 2024

★★★★★ 5/5

Trustpilot

Louis was outstanding-a real asset to your company!

The service from Louis to help find my lovely Riverside flat in Twickenham was second to none. Throughout the process he made me feel looked after and kept me informed all the way through, not pushy at all just giving me the best advice I needed to secure the property and having moved into my lovely flat now I can truly say the best experience I’ve ever had with an estate agent. It was so lovely to speak to someone who went above and behind for you and put your first it’s uncommon to find in London estate agents. Louis thank you so much, you are a great asset to your company and I hope Chase Buchanan are as grateful as I am for your help and quality customer service.

Omar · 4 March 2024

★★★★★ 5/5

Trustpilot

Extremely happy with Chase Buchanan and…

Extremely happy with Chase Buchanan and how quickly and professionally they helped me to let out my home. I was nervous at first letting out the home that I have lived in for 25 years, but they made the whole process so easy and straight forward.Aiden and his team were always there to advise and talk me through everything, it was clear they wanted me to feel comfortable throughout and kept me up to date with potential tenants. Extremely professional and friendly, they were all a real pleasure to deal with.We have lovely new tenants now and are over the moon we decided to go with Chase!

Benjamin · 26 February 2024

★★★★★ 5/5

Trustpilot

Excellent Lettings Agent Experience

I am writing this review to express my utmost satisfaction with the services provided by Aiden at Chase as a landlord. As someone who has been involved in property management for several years, I can confidently say that working with Aiden has been a breath of fresh air.From the very beginning Aiden demonstrated a high level of professionalism and expertise. They took the time to understand my specific requirements and provided valuable insights and guidance on market trends, rental values, and property maintenance. Their knowledge of the local market was evident, as they were able to attract quality tenants and secure favorable rental agreements.The team at Chase exhibited exceptional communication skills throughout our collaboration. They kept me informed about the progress of each rental application, promptly responded to any queries or concerns I had, and provided detailed feedback from property viewings. Their attention to detail in screening potential tenants and conducting thorough reference checks gave me peace of mind knowing that my property was in good hands.One aspect that truly impressed me about Aiden was their commitment to maintaining a positive relationship between landlords and tenants. They acted as a reliable mediator, ensuring that any issues or conflicts were resolved promptly and effectively. This level of professionalism and dedication to customer satisfaction is outstanding.I would highly recommend Aide. to any landlord in search of a reliable and trustworthy lettings agent. Their professionalism, expertise, and commitment to providing excellent service make them a valuable asset for any property owner. I am grateful for their efforts in managing my property and look forward to continuing our successful partnership in the future.

Reviewer · 26 February 2024

★★★★★ 5/5

Trustpilot

Highly recommend

Highly recommend. Kris Elgar has been wonderful all the way through the process, really patient with my constant questions! Our flat was not the easiest to sell but Chase took over after 10 weeks with another agent and within 4 weeks the offer came in! Thank you to Tom,Adele and Anna for all their help with viewings as well.

Katie · 6 February 2025

★★★★★ 5/5

Google

Pippa was incredibly helpful and not too pushy when we came to see properties back in October. When we were ready to look again in the new year she was quick to recommend the perfect location for us which was dog friendly. She’s been incredibly helpful throughout the process and we highly recommend Pippa and Chase Buchanan St Margaret’s

Dafydd · 4 February 2025

★★★★★ 5/5

Trustpilot

Excellent support and service from the…

Excellent support and service from the Plymouth office on the sale of our Rental Property. Stephen Southcott was with us every step of the way, including tracking down the leaseholder so we could complete the sale. We can't thank him enough. Our property has been managed by this office for many years and Stephen was typical of the excellent support and service we have always received. Sad to say goodbye to them.

Sally · 5 July 2024

★★★★★ 5/5

Google

Pippa and the team at Chase Buchanan have been so friendly, professional and efficient. From answering all of our questions at the viewing to helping us with all queries on the phone and getting the contract and checks sorted smoothly and quickly, every stage of our journey has been quick and easy, leaving more time for excitement about moving in! Couldn’t recommend Pippa highly enough, leaps and bounds ahead of other estate agent I’ve dealt with before and so kind!

Annalise · 27 January 2024

★★★★★ 5/5

Google

We purchased a house marketed by Chase Buchanan. They were friendly and professional throughout, and always available when we needed them. David was absolutely excellent - there's a chance the sale would have floundered had it not been for his expertise and calm guidance. Thank you - we are so happy with our new home.

Rowan · 9 March 2025

★★★★★ 5/5

Google

The service was amazing from Pippa and her team, was so grateful and am now so happy with the house I have secured, thanks again!

Oscar · 16 January 2026