Chase Buchanan, St Margarets Richmond upon Thames reviews

★★★★★ 5/5

Trustpilot

25 years of experience with Chase Buchanan

Chase Buchanan have looked after my property for 25 years since I moved to Australia. In that time I have had several property managers and numerous problems that needed fixing, all of which were handled with total professionalism and expediency. They have liaised seamlessly with my tenants and provided good reliable tradespeople when required. They also arranged a meeting for me to have in their offices with the building lease management team on one of my visits and were instrumental in helping solve the issues we were experiencing. I would highly recommend them to anyone looking to lease a property.

Debbie · 29 July 2026

★★★★★ 5/5

Trustpilot

Continuously good service

Ellie has been great in finding me a wonderful tenant, and handling all renewals thereafter. Renewals are dealt will efficiently, and both tenant and landlord contacted in good time to prepare documents. The whole process is a breeze from the perspective of the landlord. I continue to be satisfied with Chase Buchanan's Hampton Hill office after many years with them.

Caroline · 18 December 2025

★★★★★ 5/5

Trustpilot

Chase Buchanan's first class support in selling our property

Anna Poghosyan and the team at Chase Buchanan, Richmond were first class. Not only proactive in showing the property, but once they found a buyer keeping in close contact with them and their solicitor to move things along. All that we could have asked for from the start of marketing the property right up to the successful conclusion of the sales process.

Dr · 6 November 2025

★★★★★ 5/5

Trustpilot

Georgina Claiden has been excellent…

Georgina Claiden has been excellent every step of the way! Clear and efficient communication with help and support whenever needed.

Card · 16 September 2026

★★★★★ 5/5

Trustpilot

Professional, Responsive, and Truly Helpful

The support I received from the agent was outstanding throughout the entire process. They were incredibly responsive, timely, and helpful, even during weekends and late at night. They consistently provided clear and practical advice, including on more complex and detailed matters, which made the whole experience much smoother and less stressful. I truly appreciated their professionalism, dedication, and willingness to go above and beyond to help.

T.I · 14 September 2026

★★★★★ 5/5

Google

I had the pleasure of working with Louis from Chase Buchanan as our letting agent, and I can't recommend him enough! From the very first interaction, Louis was professional, approachable, and highly knowledgeable. He took the time to understand our needs and made the entire process of finding and securing our rental property seamless. His communication was excellent, keeping us informed every step of the way. Louis went above and beyond to ensure we were comfortable and fully understood the terms of the lease. If you're looking for a reliable, efficient, and friendly letting agent, Louis at Chase Buchanan is the one to trust! 5 stars all the way!

Will · 27 February 2025

★★★★★ 5/5

Trustpilot

I have dealt with Kris few times over…

I have dealt with Kris few times over the years and this is my first successful purchase through Chase.

Rose · 24 August 2026

★★★★★ 5/5

Trustpilot

Eve has been excellent

Eve has been excellent, great communication and addresses any issues with our property very well.

Caroline · 16 September 2026

★★★★★ 5/5

Google

We’re in the process of securing our new rental through Chase Buchanan, and the experience so far has been excellent. Louis has been incredibly efficient and responsive, always easy to contact whenever we’ve had questions. He’s made what could have been a stressful process feel smooth and straightforward. We really appreciate his support and are looking forward to moving in soon!

Emily · 15 September 2025

★★★★★ 5/5

Trustpilot

Iara is an exceptional agent, highly…

Iara is an exceptional agent, highly knowledgeable, professional, and answered all of the questions we had.

Omokehinde · 14 September 2026

★★★★★ 5/5

Trustpilot

I had the pleasure of working with…

I had the pleasure of working with Alicia while searching for a property, and I couldn't be more impressed with her excellent service. From the very beginning, Alicia demonstrated a deep understanding of our needs and preferences, offering insightful advice and a variety of options that perfectly matched what we were looking for. She was incredibly responsive, always keeping us informed throughout the entire process, and made sure we never felt rushed or overwhelmed. Her professionalism, attention to detail, and dedication were evident at every step. Thanks to Alicia, we were able to find the perfect home with ease and confidence. I highly recommend her to anyone looking for a seamless and stress-free property search experience!

Domakonda · 10 January 2025

★★★★★ 5/5

Trustpilot

A very happy client!

I’m very delighted Sophie-Jayne Ives is looking after my portfolio with Chase Buchanan.

Andy · 15 September 2026

★★★★★ 5/5

Trustpilot

Chase Buchanan saved the day!!!!

I was having a bad experience with another estate agent and approached Chase Buchanan to sell my property. Immediately, I had many viewings and soon after the offers came too. I dealt with an agent called Adele Basma, who was always available to take my calls and answer my emails. I feel Chase Buchanan has sales expertise and knowledgeable staff who go the extra mile. I would strongly recommend them if you're selling or buying a property, and especially Adele Basma, she was a super star and worked incredibly hard, on my behalf.

Maggie · 5 January 2025

★★★★★ 5/5

Trustpilot

A company with compassion

Compassion plays a very important part in every organisation. We have recently been through a difficult time with a family bereavement and the inevitable extra expenses it brings. Both our landlords and CHASE BUCHANAN have been enormously supportive in seeing us through six difficult months. Communication and honesty are at the heart of this and we are more than grateful for the patience and understanding we have been shown.

Mark · 20 July 2026

★★★★★ 5/5

Trustpilot

Great service

I very much recommend Audrey and the estate management team at Chase They have been great to work with, very responsive and helpful with any issues. The personable approach makes all the difference. Excellent service!

Antony · 10 April 2026

★★★★★ 5/5

Trustpilot

Bought my first house with Adeles support

As a first-time buyer, I was initially just browsing and considering renting due to my preference for a Shariah-compliant mortgage. Adele quickly connected me with a mortgage broker who helped me realize I could actually afford to buy a home. We went through two properties together, when the first one fell through, she guided me to another and helped me navigate the complexities of purchasing on a private road. Throughout the process, Adele kept me well-informed with excellent communication and a friendly yet professional approach. Her expertise and dedication made the experience far less daunting. Highly recommend!

Sharaz · 6 December 2024

★★★★★ 5/5

Google

Great service throughout! We've been looking for a rental property in the area for quite some time. Chase Buchanan offered us a couple of great alternatives and got an offer accepted. Louis Dunn and the team made sure everything went smoothly and helped us in every step. Couldn't ask for more, thank you.

Can · 17 October 2025

★★★★★ 5/5

Google

I can’t recommend Chase Buchanan Sales & Lettings - St Margarets enough, especially Louis Dunn. I’m in the middle of a divorce, so looking for a new home was really emotional, but Louis made the whole process so much easier. He was kind, supportive, and really took the time to understand what I needed. Nothing ever felt like too much trouble, and he made everything feel personal and stress-free. The communication throughout was excellent, every step of the process was clear, and I always felt informed and reassured. I’m so grateful for his help during such a tough time. Thank you, Louis!

Ana · 3 December 2024

★★★★★ 5/5

Trustpilot

Great local Esate Agent and property management company.

I’ve been using Chase Buchanan to Manage two properties for me for the last year and I’ve been very pleased with the services. I had been self managing my properties for the last ten years but after a horrible and stressful experience with a tenant who stopped paying their rent and with all the new legislation it has been such a relief to turn over the management to a dedicated team with all the right experience and qualifications. Although additional fees have been offset by Chase getting a good rental income on both properties and the money spent has been well worth it for peace of mind.

Julia · 15 April 2026

★★★★★ 5/5

Google

We recently worked with Louis and couldn’t be happier with the service we received. From start to finish, he was professional, knowledgeable, and always available to answer our questions. The whole process felt smooth and stress-free thanks to his guidance and expertise. We really appreciated his honesty and commitment to finding the right property for us. Highly recommend 😊

Shanika · 9 August 2025

★★★★★ 5/5

Google

I was extremely fortunate and very lucky to have the truly wonderful Lauren Waters from Chase Buchanan St Margaret's branch lead the sale of my flat. In a difficult market, she persevered , unwavering, and got my sale over the line. I never lost faith in her and she never lost faith in my sale. Lauren gets 5 stars from me, she's highly professional, dedicated, hard working and she was even right when I was wrong ;) Thank you x Dan.

Daniel · 9 April 2026

★★★★★ 5/5

Trustpilot

Very friendly and happy to help anytime

I would like to take this opportunity to thank Claudia DeAbreu so much for all her help and support during my search for a property to rent in Twickenham area.I know this time of year could be very challenging as well as tricky....Search has been quiet stressful trying to find the right property that you wanted to call home after a long day at work.And Claudia has helped a lot on making sure that I was kept alert and up to date with all the coming property for me to view and choose from.Thanks ever so much Claudia and much appreciated.Keep up the great work. Well done

Majdi · 19 November 2024

★★★★★ 5/5

Trustpilot

A good working relationship

A good working relationship between tenants and owners is based on a professional and proactive service. From the outset of our tenancy at Regatta House in Teddington, Audrey Sawyer, who acts as our property manager at Chase Buchanan, has not only provided my wife Nicole and I with a top service but has always taken immediate action on the smallest detail. She has shown a professional attitude that only comes with years of experience, making life as a tenant run smoothly. Clive

Clive · 9 April 2026

★★★★★ 5/5

Trustpilot

A change of agent

I live abroad and relied on an excellent letting agent to let my UK property. They were recently acquired by Chase Buchanan and I worried that the quality of service might be affected. However my ascribed agent Chloe Knoll has proved to be every bit as efficient and helpful as my previous property manager. A result.

Winnie · 14 September 2026