Chase Buchanan, St Margarets Richmond upon Thames reviews

★★★★★ 5/5

Google

I can’t recommend Chase Buchanan Sales & Lettings - St Margarets enough, especially Louis Dunn. I’m in the middle of a divorce, so looking for a new home was really emotional, but Louis made the whole process so much easier. He was kind, supportive, and really took the time to understand what I needed. Nothing ever felt like too much trouble, and he made everything feel personal and stress-free. The communication throughout was excellent, every step of the process was clear, and I always felt informed and reassured. I’m so grateful for his help during such a tough time. Thank you, Louis!

Ana · 3 December 2024

★★★★★ 5/5

Trustpilot

Very friendly and patient team!

Very friendly and patient team! Sayem was very helpful throughout

Aastha · 18 September 2026

★★★★★ 5/5

Google

Great service throughout! We've been looking for a rental property in the area for quite some time. Chase Buchanan offered us a couple of great alternatives and got an offer accepted. Louis Dunn and the team made sure everything went smoothly and helped us in every step. Couldn't ask for more, thank you.

Can · 17 October 2025

★★★★★ 5/5

Trustpilot

Great local Esate Agent and property management company.

I’ve been using Chase Buchanan to Manage two properties for me for the last year and I’ve been very pleased with the services. I had been self managing my properties for the last ten years but after a horrible and stressful experience with a tenant who stopped paying their rent and with all the new legislation it has been such a relief to turn over the management to a dedicated team with all the right experience and qualifications. Although additional fees have been offset by Chase getting a good rental income on both properties and the money spent has been well worth it for peace of mind.

Julia · 15 April 2026

★★★★★ 5/5

Google

We recently worked with Louis and couldn’t be happier with the service we received. From start to finish, he was professional, knowledgeable, and always available to answer our questions. The whole process felt smooth and stress-free thanks to his guidance and expertise. We really appreciated his honesty and commitment to finding the right property for us. Highly recommend 😊

Shanika · 9 August 2025

★★★★★ 5/5

Trustpilot

Very friendly and happy to help anytime

I would like to take this opportunity to thank Claudia DeAbreu so much for all her help and support during my search for a property to rent in Twickenham area.I know this time of year could be very challenging as well as tricky....Search has been quiet stressful trying to find the right property that you wanted to call home after a long day at work.And Claudia has helped a lot on making sure that I was kept alert and up to date with all the coming property for me to view and choose from.Thanks ever so much Claudia and much appreciated.Keep up the great work. Well done

Majdi · 19 November 2024

★★★★★ 5/5

Google

I was extremely fortunate and very lucky to have the truly wonderful Lauren Waters from Chase Buchanan St Margaret's branch lead the sale of my flat. In a difficult market, she persevered , unwavering, and got my sale over the line. I never lost faith in her and she never lost faith in my sale. Lauren gets 5 stars from me, she's highly professional, dedicated, hard working and she was even right when I was wrong ;) Thank you x Dan.

Daniel · 9 April 2026

★★★★★ 5/5

Trustpilot

A good working relationship

A good working relationship between tenants and owners is based on a professional and proactive service. From the outset of our tenancy at Regatta House in Teddington, Audrey Sawyer, who acts as our property manager at Chase Buchanan, has not only provided my wife Nicole and I with a top service but has always taken immediate action on the smallest detail. She has shown a professional attitude that only comes with years of experience, making life as a tenant run smoothly. Clive

Clive · 9 April 2026

★★★★★ 5/5

Trustpilot

A change of agent

I live abroad and relied on an excellent letting agent to let my UK property. They were recently acquired by Chase Buchanan and I worried that the quality of service might be affected. However my ascribed agent Chloe Knoll has proved to be every bit as efficient and helpful as my previous property manager. A result.

Winnie · 14 September 2026

★★★★★ 5/5

Trustpilot

Proactive, practical and good humoured advice

Kim was very proactive in ensuring this sale maintained momentum, and that we were always kept up to date on its progress. Her practical advice, good humour and experience was invaluable throughout the sale process.

Kirstin · 27 February 2026

★★★★★ 5/5

Trustpilot

I purchased a property through Chase…

I purchased a property through Chase Buchanan. The agent was Adele Basma. Throughout the process, Adele was honest, responsive and professional. It was a pleasure to deal with her and Chase Buchanan, especially since i had just been through a bad experience with a different agency, like many others (begins with D ;( ). I would recommend Adele and Chase Buchanan whole heartedly and I will add that I would have no hesitations in using them to sell the property should that situation arise. a big thank you to Adele and team for everything.

Conor · 10 October 2024

★★★★★ 5/5

Google

I instructed Chase Buchanan to try to find me tenants for a house I was letting in the Richmond area. My points of contact were Pippa Stafford and Sarah Lowis. Our relationship turned out to be short and sweet. They used their knowledge of the local lettings market to introduce us to a suitable family within a matter of a day. It’s been a joy to work with them both. The process was quick and painless. I’m very happy to recommend Pippa and Sarah.

Tamara · 9 October 2024

★★★★★ 5/5

Trustpilot

Lovely professional estate agents in Hampton Hill

Chase Buchanan handled the sale of my mum's cottage in Hampton Hill over the summer. I’d moved out of the area years ago, so had no local market knowledge, hadn’t sold a house in years, so didn’t really know how to start! Anna Masters filled in all those gaps by providing valuable market insight, helping me weigh up the pros and cons of selling v renting it out and gave tips on the right time and way to market it. I was never made to feel like I was taking up too much of her time. Another bonus of using Chase Buchanan was their lettings side were able to put me in touch with handypersons who did a couple of small jobs on the house prior to marketing it, at much more reasonable rates than I'd managed to find independently.From there, Adele Basma arranged viewings and handled the sale. It's quite a unique property with communal access around the garden, which wouldn't be suitable for everyone, but I had an offer within two to three weeks. Throughout the whole process, Adele was absolutely great. Proactive, knowledgeable, very responsive and great at providing a reassuring feeling everything would be okay. She was a great conduit between the two sets of solicitors ensuring everyone was kept up to date throughout.Sometimes estate agents have a bit of a bad rep but I felt like I was working with genuinely lovely people who had both mine and the buyer’s best interests at heart. They clearly know and understand the local area and I wouldn’t hesitate to recommend them. Selling can be a stressful time and they really did a great job of making it as pain free as possible.

M · 4 October 2024

★★★★★ 5/5

Trustpilot

Alicia Witts was really helpful

Alicia Witts was really helpful, professional, and quick to respond throughout the process. She made everything smooth and stress-free. Great service from Chase Buchanan!

Rahul · 15 May 2026

★★★★★ 5/5

Trustpilot

Chase Buchanan: A Stellar Experience

I recently had the pleasure of working with Chase Buchanan to sell my property, and I couldn't be more impressed. From the very beginning, their team was professional, knowledgeable, and incredibly helpful.The initial property appraisal by Karen was spot-on, providing a realistic valuation that accurately reflected the current market conditions. Their marketing efforts were top-notch, attracting a high volume of interest and generating multiple offers quickly.The viewing process was smooth and efficient, with Chase Buchanan's agents (John especially) expertly guiding potential buyers through the property and answering all their questions. Their negotiation skills were exceptional, securing a fantastic offer that exceeded our expectations.Thanks to Chase Buchanan's dedication and expertise, my property sold in record time. I would highly recommend their services to anyone looking to buy or sell a home.

Marc · 17 September 2024

★★★★★ 5/5

Trustpilot

M experience as a Landlord from 2017 to present datedate

During the 7years that I have been a landlord I have employed Whitton and Lang and now Chase Buchanan in Exeter as agents to manage my flat. During that time they have always been extremely efficient and supportive in all apects of management. In particular Lianna Pitsakis has co ordinated and liased and managed several projects with my flat which has been extremely satisfactory and has always been extremely good with communication. I have been very appreciative of their constant support/.

Richard · 17 September 2024

★★★★★ 5/5

Trustpilot

Would use again

We used Chase Buchanan to sell our flat in East Twickenham and would choose them again. We commenced their services in April, had an offer by June, and completed in September. We chose CB over several well-known competitors and are happy we made the right choice. I found dealing them to be relaxed and far less pushy than some competitors (and a more reasonable commission to boot).Alessandro took over our listing in late April and worked hard and ultimately found some committed buyers who were great to deal with, leading to a smooth sale. I would very be happy to work with him/Chase Buchanan again! Thanks Alessandro!

Josh · 9 September 2024

★★★★★ 5/5

Google

This is my best experience so far with securing a rental property! Pippa has been incredibly helpful, responsive and efficient throughout the process so far and made it feel simple and stress-free. Would highly recommend Chase Buchanan if you are looking for a good service!

Ellie · 8 November 2025

★★★★★ 1/5

Trustpilot

Very disappointing experience, would not rent through this agency again

Our tenancy was extremely stressful from the start. We were given the flat after a major leak, which had not been fully dealt with. The issues appeared to have been covered up and freshly painted over. It took most of the summer for the walls and flooring underneath to dry out and for the musty smell to go away. We even had to buy and run a dehumidifier for weeks at our own expense to help with the moisture and smell. The landlord did not help, and once the contract had been signed, we felt the agency showed very little interest in the problem. We then faced ongoing noise from the upstairs neighbours, with very poor sound insulation in the flat. Again, there was little the agency could do, and we had to remain in the 1 year fixed tenancy. After many sleepless nights, the tenancy finally came to an end. When we moved out, we were then faced with a £217.80 deduction from our deposit for decorating work that we disputed. We were responsible for the issues being claimed and provided evidence to support our position. After months of waiting, the dispute was finally decided by an independent TDS adjudicator. The adjudicator awarded the landlord only 37% of the disputed amount, meaning 63% was returned to us. For us, this was never just about the money. It was the stress of having to defend ourselves against things we did not cause, followed by months of waiting for the outcome. We took care of the property and had hoped to finish the tenancy on good terms. We tried to resolve things directly and provided substantial evidence, even an offer was sent to the landlord, but unfortunately the overall experience left us extremely disappointed. Even on our final day, the agency did not turn up to collect the flat keys because they had apparently mixed up our move-out date with the following month. We therefore had to drive to their office ourselves and drop the keys off the following day. Based on our experience, we would not rent through this agency again.

Andreea · 7 October 2026

★★★★★ 1/5

Trustpilot

Horrible experience - Lot of miscommunication

Had a horrible experience with chase buchanan property management team. The staff behaviour was good during check in and throughout the stay of 2 years at the property. But things changed as soon as we asked them to serve the notice. There was a lot of miscommunications from the agent involved which resulted us paying extra month’s rent and bills. There were multiple occasions when the agent has reneged on the initial agreements.From my experience I can say they don’t act professionally when you are leaving and are more concerned in looking for a replacement tenant.

Deepak · 6 August 2024

★★★★★ 5/5

Google

Pippa and the entire team at Chase offer outstanding customer service and go above and beyond for their clients. Pippa was an absolute gem during my relocation back to the UK and patiently guided me through the process maze. Pippa assisted me with finding a great place to live, in a great location, with all paperwork completed on-time. All this, I might add was done with a smile and utmost professionalism. Thanks Pippa and team, I can’t recommend you highly enough. Kind Regards P.

P · 25 July 2024

★★★★★ 5/5

Google

We have recently rented another property managed by Chase Buchanan, and once again, we were thoroughly impressed. The transition into our new home was seamless, thanks to their professionalism, efficiency, and prompt handling of every detail. The entire process was smooth and stress-free, making it a very positive experience overall. A special thank you to Pippa for her exceptional support throughout, her dedication and attention to detail truly stood out. Highly recommended!

Monica · 3 December 2024

★★★★★ 5/5

Trustpilot

I would highly recommend Anna and Kris…

I would highly recommend Anna and Kris at Chase Buchanan Hampton Hill, they are honest and professional and went to great lengths to ensure the whole chain came together which was not easy in a tricky market.

Nicola · 18 December 2025

★★★★★ 5/5

Trustpilot

Fantastic Agent

Chris at Chase Buchanan has given us fantastic service from start to finish. He guided us on price point and clearly knows the market very well. 2 of the properties we gave Chris were under offer within a week of going on the market and one of them went under offer within 24 hours. Chris has always been super responsive and should we have any other properties in Exeter to sell, he will be our first call.

Simone · 21 August 2024