Chase Buchanan, St Margarets reviews in Richmond upon Thames

★★★★★ 1/5

Google

We unfortunately had a very negative experience with Chase Buchanan as renters. Without boring everyone with all the details I will try and summarize. We found a rental flat via Chase Buchanan in St. Margaret's. We liked the flat and initially we had no complaints. However, about six months into our two year lease we received notice from Chase Buchanan that they had planned viewings for that Monday for our flat, as the landlord had decided to sell it. This was news to us. The next day Chase Buchanan had the for sale sign up in the front of our flat - all of this was pretty shocking to us and out of blue. We additionally had no time to process this information - we were told on a Friday and viewings were set up for that following Monday! Luckily we looked into our lease ( a lease they facilitated and asked us to sign for two years) we realised that the lease had a clause stating that it could not be broken within the first year. As the one who created the lease you would imagine they would know this and advise the landlord of this. However, to make life easier we decided that we would leave after the first year which the landlord wanted. We agreed this all in writing via email and Chase Buchanan was included in all of these emails. The end of the year comes along and to make sure we are aware of the process of moving out therefore we email and write to Chase Buchanan. After 10 days we receive a phone call and a email and they in return to advise us that we are breaking our lease by leaving and we need to give at least two months notice. After explaining that this was agreed by the landlord, who wanted to sell the unit and wanted us out, we provided copies of the correspondence of these emails (which they were originally cc:ed in ). They responded by stating that although they have reviewed these emails and my follow up email a few months earlier confirming that the landlord still wanted us out they explained that this is not in a official document and therefore could not be honoured. Luckily we have family members who work in the leasing industry and able to advise us of our rights and finally a move out date was agreed. All of this was pretty shocking to us and we felt that we really let down by Chase Buchanan's team. It was all very unprofessional, and could have been avoided if the Lettings Team reviewed their emails or communicated at all. I do realise some of the issues highlighted pertain to the landlords decisions, however, as the one who was involved and facilitating it could have easily been avoided. Additionally after moving out we received phone calls stating that our flat has been rented out, not sold, and for a higher rental rate and they wanted to know how the utilities, tv antenna and bins work for the new tenants.... Again, something they should probably know.

Claire · 24 October 2022

★★★★★ 5/5

Google

My family chose Chase Buchanan to help us with the sale of our house over many local estate agents for a number of reasons: local knowledge, attractive sale fees we negotiated, but mainly, instant personal connection and understanding with sales staff. Not only we got an excellent reliable buyer, achieved a full asking price for our house, but also we received great advise on the sale and purchase as well. The deal went through smoothly, despite being a chain sale involving three parties and our purchase we exchanged and completed within 3 months. Nick from Chase Buchanan constantly was on the case, expecting documents, coordinating solicitors, buyers and sellers, advising on many issues eg professional cleaning, moving companies etc. Thanks to Nick, Kim and Sophie have sold and moved hassle free and are happy in our new home. Happy Family, East Twickenham PositiveResponsiveness, Quality, Professionalism, Value

Namig · 24 October 2022

★★★★★ 5/5

Google

I highly recommend signing up to register your interest with Chase Buchanan if you’re looking for a property to rent in the Richmond Borough. With the current housing market it’s been very difficult for us to view houses as we don’t live in London, so by having the open housing option it allowed us to book time off work to come down and not worry about a house going before we’ve had time to view it. Gareth Vaughan has been very helpful, has answered all ours queries and has made securing a property a lot easier. He’s been willing to shift timings for us as it’s been difficult for us to pop into the office with living 2 hours away. If you’re looking for a property I can recommend using Gareth and his team.

Amy · 24 October 2022

★★★★★ 5/5

Google

I can not recommend the Chase Buchanan St Margaret’s office enough. Pippa Stafford went above and beyond to assist my husband and I in finding a rental. She worked with our family member in the area to arrange viewings as we were not in London and constantly kept in touch with us about listings. The after service with referencing and contracts has also been a quick, seamless process and we are very happy to be working with Chase Buchanan for our rental

Lyndie · 24 October 2022

★★★★★ 5/5

Google

I highly recommend to register with Chase Buchanan if you are looking to rent a property in St. Margaret’s. We managed to find a property in this area with Chase Buchanan support during stressful relocation with family from abroad to London. By not being experienced with the UK property market, Pippa Stafford was very helpful. She patiently responded to all our queries and help us to secure the property in this fast moving market. The online process for references and signing the agreement was quick and easy to manage. I would like to recommend Chase Buchanan and Pippa Stafford if you are looking for a property in St. Margaret’s.

Tijana · 24 October 2022

★★★★★ 5/5

Trustpilot

First time landlords

As first time landlords, Chase Buchanan made the onboarding process and finding our first tenant an easy journey, and although there have been some trying times (non of which were caused by Chase Buchanan I need to add), I'd like to thank the team and especially George Maddison for his patience and help to work to a satisfactory outcome.

Will · 19 April 2024

★★★★★ 5/5

Trustpilot

Good, personable service

Chase Buchanan Downend were the estate agents for our purchase, which was far from simple and due to issues at the bottom of the chain, took 9 months to complete. Although we weren't their client, we found them always welcoming and helpful when we did deal with them. Should we sell in the area, we'd be sure to use them.

Harry · 28 March 2024

★★★★★ 5/5

Trustpilot

Great experience

Aiden and his team at Chase were a pleasure to work with throughout the process of letting our house for the first time.They were highly professional throughout and clearly very knowledgeable about the local area which was important to us. We’d be more than happy to recommend their services to anyone looking to to rent their property for the first time.

Andrew · 27 February 2024

★★★★★ 5/5

Google

Pippa Stafford and the team at Chase Buchanan were incredible help in our search for a new rental home in St. Margarets (a search we were conducting from over in Vancouver, Canada!). Their proactive, communicative approach and friendly demeanour took a whole lot of stress out of the process. Highly recommend!

Ben · 24 August 2024

★★★★★ 5/5

Trustpilot

Louis and the lettings team !

Thank you to Louis and the guys over at Twickenham lettings, fantastic service throughout. The attention to detail was amazing and always keeping me in the loop regarding every situation and through the whole tenancy process. I must say in a very difficult market I found chase a breath of fresh air to deal with so thank you !

Jade · 28 February 2024

★★★★★ 5/5

Google

Gareth Vaughan is courteous and helpful letting agents. He called me about a vacant property and had been looking for all along. He patiently guided us through the application and answered all my questions. Although we are still waiting for the results, he always updates the progress for me spontaneously. I highly recommend you to rent at Chase Buchanan as I am sure they'll do their best to find the right property for you and me.

Jasmine · 24 October 2022

★★★★★ 5/5

Trustpilot

A1 Service from Chase Buchanan

We recently purchased a new flat and cannot recommend Chase Buchanan and the wonderful Alessandro and team from the St Margarets office who assisted with our purchase. The purchase was done within 4weeks with updates and assistance throughout. We cannot recommend Chase Buchanan and Alessandro highly enough.

Charlene · 20 September 2024

★★★★★ 5/5

Trustpilot

I had an excellent experience with…

I had an excellent experience with Lorenc at Chase Buchanan Twickenham. From start to finish, he was incredibly helpful and supportive throughout the entire process of renting my flat. He went above and beyond at every stage, always taking the time to explain things clearly, answer my questions promptly, and make sure everything ran smoothly.

Yessica · 30 December 2025

★★★★★ 5/5

Google

I have recently rented a property with Louis Dunn and could never thank him Enough for being so patient, caring and efficient. Househunting is always difficult but he makes things so much easier. Many thanks Louis !

Fabiana · 4 February 2025

★★★★★ 5/5

Google

I wanted to express my gratitude for the excellent assistance and service provided during the rental process I would also like to extend my thanks to Pippa for her exceptional service. Her professionalism and attention to detail were evident and greatly contributed to a smooth experience. Thank you once again for your support and outstanding service.

Murat · 27 March 2024

★★★★★ 5/5

Google

Pippa and the team were great from first viewing to agreeing tenancy. Highly recommend.

Paul · 21 October 2025

★★★★★ 5/5

Google

5 Stars - What would St Margaret's do without Chase Buchanan Estate agents? We have just secured a beautiful property with the help of Joel from the Lettings department. Joel has made us feel comfortable and stress free during the process of securing a rental property in this tough market. Many thanks to Joel and the Lettings team!

Alison · 10 February 2024

★★★★★ 5/5

Trustpilot

Chase Buchanan

Daniel Johns at Chase Buchanan, Richmond was on the ball since we first viewed the property and helped us over the line to completion! Thank you for all your help, you made this whole process so much more enjoyable!

Lathaanghi · 24 December 2024

★★★★★ 5/5

Google

Having returned from abroad at short notice, we were incredibly impressed with the service we received from Pippa at Chase Buchanan in St Margarets. She went above and beyond to find us a fantastic location in a tricky catchment. We cannot recommend Pippa highly enough!

Neil · 23 September 2024

★★★★★ 5/5

Google

Pippa was great, she was really friendly and helped us out loads! I couldn’t recommend Chase Buchanan enough.

Lee · 1 September 2025

★★★★★ 5/5

Trustpilot

Chris Brookshaw

I didn't end up buying a property through Chase Buchanan-But I want to gave my thanks to Chris Brookshaw. He was an amazing agent and a credit to the company. He tried really hard for me and was encouraging, personable and showed so much care. When the itch comes to move again-I wouldn't hesitate to use this agent.

Moya · 21 January 2024

★★★★★ 5/5

Google

Chase Buchanan was represented very well by Gareth . Gareth was very professional and detail-oriented in the process, which gave us a lot of peace of mind. We will continue to engage his service in the future. Being new to England, Gareth helped us with his Local Knowledge, helped us negotiate the right price to close the deal and still helping us with referencing , contracting Process. I would rate the team at Chase Buchnan highly on Empathy, Trustworthiness, Professionalism and most importantly CommunicationPositiveResponsiveness, Quality, Professionalism

Anurag · 11 January 2022

★★★★★ 5/5

Google

I cannot speak highly enough of the incredible service provided by Chase Buchanan. I had the pleasure of renting out my flat through them, and the experience has been nothing short of outstanding. From start to finish, they have been immensely helpful, incredibly informative, genuinely caring, and wonderfully clear in all their communications. Thanks to their expertise and dedication, they were able to secure us a fantastic tenant and made the entire process seamless and stress-free. A special mention has to go to Louis and Pippa, who are truly a joy to work with. Their professionalism, warmth, and attention to detail made all the difference, and they went above and beyond to ensure everything was handled efficiently and with care. If you're considering working with Chase Buchanan, don't hesitate for a second! Their exceptional service and commitment to you and what you’re after is what really sets them apart. I would wholeheartedly recommend them to anyone. They have exceeded all expectations, and I couldn't be more grateful

Adam · 23 March 2025

★★★★★ 5/5

Google

We interacted with the company while considering a property in London. Pippa was professional, courteous, and incredibly swift while dealing with the various tasks - which made the process that much easier. The Chase Buchanan team - overall - demonstrated care and attention that was welcomed in the stressfully bustling London property market.

Community · 26 April 2024