Chase Buchanan, St Margarets reviews in Richmond upon Thames

★★★★★ 1/5

Google

BEWARE, renters! The agent, Jack in St. Margarets lied to me at the showing of the flat. I am amending my previous 5-star review to reflect the reality that ensued after what I thought was a positive experience. The agent, Jack, sold the rental as "no electric bills", along with other conditions on the flat. Upon my first electric bill, I called their office to inquire, and Trish was curt and abrasive in telling me that it's my fault for signing with these terms. Indeed, this was a detail I overlooked among the stack of pages. I would never have signed had I noticed the misrepresentation. Of course they will not be held accountable for making up selling points on the spot and putting people in between a rock and a hard place once they have moved in. I left as soon as possible -- I did not renew the lease.

Amara · 26 April 2024

★★★★★ 5/5

Trustpilot

Thanks to Adele and the team

Thanks to Adele and the team at the Hampton Hill office. The sale of my property couldn’t have gone more smoothly. A big thank you also for putting me in touch with Sabina at Stone Rowe Brewer solictors. Together, it worked seamlessly.

A · 8 August 2024

★★★★★ 5/5

Google

A fantastic experience from Chase As many of us know buying ( and selling) a house can be pretty challenging to say the very least but luckily dealing with Chase took a lot of the stress out, despite being in a relatively long chain. Naj, in particular was exceptional from the first dealings with had with her. She was not only very professional but also very genuine, which cannot be said for all estate agents! She listened to our exact requirements and understood our situation with having 3 children and recently having a newborn and knew exactly what we were looking for and more importantly knew that we didn’t have endless time to be looking at properties that weren’t suitable and also showed us very new properties that hadn’t yet made it to rightmove but she had the keys for given us first view. Once we had found a house, Naj was great at negotiating a price which fell within our budget. She also continually kept us informed of any developments with the family we were buying from but further up the chain. One last thing to mention was her readiness to reply to us even after office hours which significantly reduced our anxiety! Thank you so much Naj in finding us and securing our next home so we could move in and be settled by Christmas. We wouldn’t hesitate to recommend you and your team.

Natalie · 24 October 2020

★★★★★ 5/5

Google

I am giving 5 stars to Chase Buchanan due to the excellent service we have just received as buyers. Sophie Goodlace was our agent who has provided consistent and high level of support and professional service throughout the process As first time buyers who had previous very poor experience with another estate agents (in which a property had fallen through) we felt very anxious entering the process again. The previous estate agency had treated us as numbers and were forceful, deceitful and anxiety inducing to work with. Safe to say the experience through CB has been the opposite. From the outset Sophie’s direct, transparent, clear and efficient approach helped immediately ease our worry and has provided us with the much needed confidence in the process. We have felt trust in her and overall our understanding of the process has hugely increased. Sophie has been able to assist with our queries when no one else has been able to including our own legal representatives etc. Very impressed and thankful for this experience and professionalism. We are now in our new St Margarets flat just in time for the arrival of our baby, something that we didn’t think would be possible. No hesitation at all in recommending Chase Buchanan and Sophie Goodlace for anyone looking to buy. Kate BarrowcloughPositiveResponsiveness, Quality, Professionalism

Kate · 24 October 2020

★★★★★ 5/5

Trustpilot

I’ve worked with Mike Peacock and his…

I've had the pleasure of collaborating with Mike Peacock and his team for several years. Mike's industry expertise is unmatched, and the services provided by his team stand out as superior to all other local agents. I exclusively choose Chase and wholeheartedly recommend them to all my friends and family.

Liam · 29 February 2024

★★★★★ 5/5

Trustpilot

Great and speedy service!

We have had to move house very quickly and Chase were absolutely amazing with helping us getting the right home and very quickly with such short notice. A big thanks to Lorenc who made the process so easy and stress free. Forever grateful and would highly recommend.

Usha · 19 April 2024

★★★★★ 5/5

Trustpilot

Impressive Service

"I recently had the pleasure of doing business with Chase Buchanan, and I must say, their services were top-notch! From the initial consultation to the final walk-through, their team was professional, courteous, and attentive to every detail.Their expertise in property management and rental services is impressive, and they made the entire process seamless and stress-free.I particularly appreciated the lettings negotiator for the prompt communication, flexible scheduling and reliability.Overall, I'm thoroughly satisfied with the services provided by Chase Buchanan and would highly recommend them to anyone seeking reliable and efficient housing solutions.Rating: 5/5 stars

Chibuike · 23 December 2024

★★★★★ 5/5

Google

I am delighted to express my appreciation for the excellent service delivered by Pippa and her team at Chase Buchanan St Margarets. They were quick to respond and flexible. Pippa's proactive attitude ensured our needs were promptly and efficiently met. Without their help, my rental process wouldn't have been so smooth. 5 stars for sure!

J · 24 October 2023

★★★★★ 5/5

Trustpilot

A human approach to their customers

It is rare these days to come across customer service that’s genuine and personal. *Adele Basma* from Chase Buchanan in Hampton Hill saved me from losing a £7,500 early repayment charge by surpassing the efforts of solicitors on both sides, and finalising one final query for me right before Christmas, to help me complete on time and within my three month timeline in order to port my mortgage. It truly was a Christmas miracle. Thank you also to Anna Masters. I cannot recommend highly enough. Please consider Chase Buchanan if buying or selling, they offer an unparalleled service.

I.R · 18 December 2024

★★★★★ 5/5

Trustpilot

Smooth transition process

Smooth transition process, Laura was always available and ready to assist or answer any questions I had as a first time rentor. Very happy with my moving process.

Kimya · 11 February 2025

★★★★★ 5/5

Trustpilot

Very happy with the service I received…

Very happy with the service I received from the start to finish. I would recommend. I am first time buyer and Kris is very helpful to me and amazing service. Chase Buchanan Sales & Lettings - Hampton Hill. I give five stars 🌟 thanks Kris and all staff 👍🏻

Rama · 29 February 2024

★★★★★ 5/5

Trustpilot

High Praise for Chase Buchanan’s Lettings Service in Bristol

I have nothing but praise for the service provided by Laura and Grace in the ‘Downend’ office. Whenever a tenant in any of my flats gives notice, I quickly contact Laura to find high quality replacement tenants as her track record in this area, as experienced over several years, is impressive.

John · 16 November 2025

★★★★★ 5/5

Trustpilot

5* Service from Daniel Johns

I can't recommend Daniel Johns at Chase Buchanan, Richmond, enough! He supported us through a very complicated sale of a leasehold flat and made sure the buyers stayed engaged throughout the process.

Trudi · 16 December 2024

★★★★★ 5/5

Google

The team at Chase Buchanan have been unbelievably helpful and professional with helping us find our new home having just moved from overseas. Scott and Sarah were both amazing and so responsive with all the information we needed and found the perfect property for us given a highly stressful property search. We would highly recommend getting in touch if you are on the hunt for property and we can’t thank them enough!PositiveResponsiveness, Quality, Professionalism

Caitlin · 24 October 2021

★★★★★ 5/5

Trustpilot

Alex and the team were professional…

Alex and the team were professional throughout our sell and provided regular updates which in return gave us comfort.We would recommend Chase Buchanan to anyone who is buying or selling their property.

Matt · 10 December 2024

★★★★★ 5/5

Trustpilot

Very Professional & Friendly

Very professional service and we were kept updated for throughout the buying process. Adele was very friendly and a pleasure to work with. I would definitely consider Chase Buchanan in future if we decide to move again.

Kevin · 21 October 2025

★★★★★ 5/5

Google

We just rent a property via Chase Buchanan. Pippa and her colleagues were very nice and helpful, and their response was always swift. They helped making the process smooth and clear, I highly recommend them.

Rossana · 26 March 2026

★★★★★ 5/5

Trustpilot

Aiden Lynch was amazing from start to finish!

Aiden Lynch was amazing from start to finish. We initially had our house on with another agent but they barely had any viewings and got us 0 offers. Then we listed it with Aiden who got us multiple offers within days! Couldn’t be happier, thanks Aiden & team!

Elliot · 29 February 2024

★★★★★ 5/5

Google

Chase looked after the sale of my 5 bedroom property during a time of tough market dynamics due to Brexit. The service i received from them overall and particularly from Sophie Goodlace was outstanding. Sophie worked so hard to secure a buyer for the property and to optimise the price, in what was a very complex sale due to domestic circumstances. I will always appreciate how Sophie handled this and kept me up to speed on status constantly,I would recommend her and Chase to anybody seeking or selling a property in the St Margarets area. 5 out of 5.

Chris · 11 February 2020

★★★★★ 1/5

Trustpilot

Harassment

Emailed them once about a flat 1 month ago on Zoopla. Since then, I have been phoned relentlessly. I have called them, emailed them and told them that this is harassment, that they need to delete my phone number and I do not want to be phoned. I am distressed as I am still getting phone calls by them weekly. By law, this is the definition of harassment. I should know, because I'm a solicitor. I have run out of options, therefore I'm writing this review. I don't know what else to do, if this continues I have to report them to the police.

Yasmine · 27 November 2024

★★★★★ 5/5

Trustpilot

Fantastic service

Second property sold with Alex, Michelle and Laura, if you want a team that will go above and beyond and work tirelessly to get a deal done, I would highly recommend chase Buchanan downend. Unlike some of their neighbouring estate agents, Alex , Michelle and Laura will keep you updated and be transparent, they’re expertise and knowledge is worth the weight in gold.Support and after care is second to none. Had a very tricky chain with some very poor estate agents involved further down the chain, however Alex, Michelle and Laura stepped up to cover the lack of professionalism by the others and were constantly keeping us updated and making sure the deal was kept alive, it’s very clear these guys are the best in business . Nothing is a problem and they treat you as family. They took control on multiple occasions and pushed all the legal teams to get the process finished. Without the efforts from all at chase the deal would have fallen through. If you want to make buying and selling a little simpler then choose these, they will get the job done and you won’t regret it.

Ben · 26 November 2024

★★★★★ 5/5

Trustpilot

John was amazing and helped me through…

John was amazing and helped me through the process of selling my house. His team are top notch too and always there to help. I would highly recommend using this estate agent. Others out there are not as good.

Vivien · 7 August 2024

★★★★★ 5/5

Google

We were very impressed with Danielle, from the start of our house hunting when she appeared within 5 minutes after our phone call to her office requesting to view a property we were sitting outside. Other local agents only wanted to make appointments several days later. Danielle went out of her way to identify further properties and accompanied us on all viewings, seemingly having a good relationship with the property owners, having a good local knowledge which we needed as were new to the area and we always felt she went the extra mile to get our questions answered. Thank you Danielle!

Annabella · 12 January 2020

★★★★★ 5/5

Trustpilot

Honest and with Integrity

Stephen and the team where honest, hard working and had great attention to detail they were a pleasure to work with genuinely superb with producing marketing material.

S · 4 February 2025