Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI've been a client since 2018 and I couldn't be more happy, me and my parents have changed property TWICE and both times were very manageable definitely recommend!PositiveResponsiveness, Quality, Professionalism
Andreia · 24 October 2021
Agent replied · 23 October 2024
Dear Ms Santos,
We are thrilled to read this review! Thank you for taking the time to leave us 5*s, we take our customer service very seriously so kind words like this mean a great deal.
We wish you all the very best for the future.
Kind regards
Chase Buchanan
★★★★★ 5/5
GoogleExecllent and professional team. Thanks for helping me to rent the property in such a short period of time.
Jeukjeuk · 10 February 2023
Agent replied · 9 February 2025
Thank you for this wonderful 5* review! Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience!
Kind regards,
Chase Buchanan
★★★★★ 4/5
TrustpilotGood, based on effort
Overall, a good experience. A bit of Flapsy-Hapsy management, but overall, a good effort to resolve issues.On a scale of dealing with estate agents in London (which is generally opinionated and appalling), I would (to date) give this one a 7/10 based of effort to respond and resolve issues. Like must businesses, in the final analysis, it’s down to the quality of people and simplicity of policies.
Expat · 12 January 2020
★★★★★ 5/5
GoogleFantastic experience, professional staff. I was in contact with Pippa, she is really responsive in her duty.
Babak · 10 February 2023
Agent replied · 9 February 2025
Dear Babak,
Thank you for this wonderful 5* review for Pippa. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience!
Kind regards,
Chase Buchanan
★★★★★ 5/5
GoogleVery good service from Pippa and Chase Buchanan, was easy to secure a property and move in.
Nicola · 10 February 2023
Agent replied · 9 February 2025
Many thanks for your 5* review Nicola.
Wishing you all the best!
Kind regards,
Chase Buchanan
★★★★★ 5/5
GoogleProfessional and helpful.
Jem · 10 February 2024
Agent replied · 9 February 2025
We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you!
We wish you all the best.
Kindest regards,
Chase Buchanan
★★★★★ 1/5
TrustpilotThey do not respond to emails they are…
They do not respond to emails they are timewasters and very unprofessional.
Andrew · 25 February 2025
★★★★★ 4/5
GoogleI received some very good service by Chase Buchanan staff. I find the team friendly and very responsive. We let through them and recommend their service.PositiveResponsiveness, Professionalism
Claire · 24 October 2021
Agent replied · 23 October 2024
Dear Claire,
Thank you for leaving such kind feedback about the lettings team at Chase Buchanan in St Margarets.
If you ever need us for Sales or Lettings in the future, you know where we are.
Kind regards,
Chase Buchanan
★★★★★ 5/5
GoogleI purchased a flat through Sophie in the St Margarets' office and I found her to be very professional, helpful and very responsivePositiveResponsiveness, Quality, Professionalism
Maria · 10 February 2022
Agent replied · 9 February 2025
Dear Maria,
Thank you for taking the time out to leave such positive feedback about Sophie. If you ever need us for Sales or Lettings in the future, you know where we are!
Kind regards,
Chase Buchanan
★★★★★ 5/5
GoogleHappy with my experience with Chase Buchanan, in particular with Scott and how he dealt with securing us our new tenancy. ClarePositiveResponsiveness, Quality, Professionalism, Value
Clare · 10 February 2022
Agent replied · 9 February 2025
Thank you for this 5* review, Clare!
★★★★★ 5/5
TrustpilotTom helped me find a property to rent…
Tom helped me find a property to rent and was very helpful
Marie · 21 February 2025
★★★★★ 5/5
TrustpilotUnfailing courtesy and efficiency
Unfailing courtesy and efficiency. Always cheerful, Fast response times.
P · 27 March 2025
★★★★★ 5/5
GoogleVery positive experience with Chase Buchanan, in particular with Lucy, Sarah and another employee (whose name sadly escapes me) and who kindly showed us around the flat we'll be happily moving into next month.
We highly recommend this agency - much more attentive and supportive than most agencies you'll ever deal with within London.
Thank you team - we look forward to enjoying our new home!
Laura · 25 October 2019
★★★★★ 5/5
GoogleThe Chase team has always been helpful and are prepared to go the extra mile.
Alexander · 10 February 2023
Agent replied · 9 February 2025
Many thanks for your 5* review Alexander!
Kind regards,
Chase Buchanan
★★★★★ 5/5
GoogleNaj has been excellent guiding me through the house buying process. Can thoroughly recommend her.
Jem · 11 February 2020
★★★★★ 5/5
TrustpilotBijou communicates quickly and is…
Bijou communicates quickly and is solution driven.
Fuad · 21 March 2025
★★★★★ 5/5
GoogleVery patient staff and very understanding, the individual (Jack) that dealt with me was very direct, professional and helpful would defiantly recommend!PositiveProfessionalism
Joshua · 10 February 2022
Agent replied · 9 February 2025
Dear Joshua,
Thank you for taking the time to leave us this wonderful review. We're pleased to hear that you've received such great service from Jack!
Kind regards,
Chase Buchanan
★★★★★ 5/5
GoogleWe bought through Chase Buchanan and would always try to sell and buy through them in the future. Helpful, professional and honest. They know and understand the local market and we trust their team.
Robert · 11 February 2018
Agent replied · 9 February 2025
Hi Robert, Thank you for your kind review, it’s great to hear such positive feedback about our St Margarets office. We look forward to working with you again in the future! Kind regards, Chase Buchanan.
★★★★★ 5/5
GoogleDealing with Lucy from Chase Buchanan has made finding a a new flat as painless as possible. She was quick to respond and found us a great flat. Thanks!
Angus · 11 February 2020
Agent replied · 9 February 2025
Hi Angus,
Glad to hear that Lucy was so helpful and helped you find your new home.
Kind regards,
Chase Buchanan
★★★★★ 5/5
GoogleSwift and efficient - great agency ! Appreciate their support !
Igor · 10 February 2023
Agent replied · 9 February 2025
Many thanks for your 5* review Igor!
Kind regards,
Chase Buchanan
★★★★★ 5/5
GoogleScott helped us rent our dream apartment in Twickenham and we couldn’t be more thankful for how accommodating and helpful he was throughout the whole process.PositiveProfessionalism
Mark · 24 October 2020
Agent replied · 23 October 2024
Dear Mr Bonnici,
Thank you for your kind words - it's always a pleasure to read! We are very happy Scott helped you find your dream rental! All the very best for the future!
Kind regards,
Chase Buchanan
★★★★★ 5/5
GoogleAlways at the end of the phone when in need.
Lucy · 10 February 2023
Agent replied · 9 February 2025
Many thanks for your 5* review Lucy.
Kind regards,
Chase Buchanan
★★★★★ 5/5
GoogleSpecial mention for Naj who was responsive and efficient throughout, from viewing to co-ordinating queries with the vendor, which made the whole process easy for everyone involved.
Mei · 11 February 2020
Agent replied · 9 February 2025
Dear Mei
Thank you for your lovely words regarding Naj and the service she provided you in the purchase of your new home! It was a pleasure to read you found your experience "responsive" and "efficient throughout". I am always grateful to anyone taking the time to leave Chase Buchanan a review - it's always great to read such positive feedback regarding my staff!
If you do require any of our services in the future, please do not hesitate to contact us.
Best wishes,
Michael Peacock
Director
★★★★★ 5/5
GoogleIt was very nice experience dealing with Mr Scott Messeder from Chase Buchanan, professional and expeditious gentleman.PositiveProfessionalism
Jugoslav · 10 February 2022
Agent replied · 9 February 2025
Dear Jugoslav R,
Thank you for taking the time to leave this 5* review for Scott - we really appreciate it!
Kind regards
Chase Buchanan
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
