Trusted Agent profile · Richmond upon Thames
★★★★★
852 reviews across 2 platforms
124 St. Margarets Road, St Margarets, TW1 2AA, Richmond upon Thames, TW1 2AA
Part of Chase Buchanan, see every office.
Chase's office in Richmond upon Thames, at 124 St. Margarets Road, is rated 4.6 out of 5 across 852 reviews on two platforms, including 418 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Chase Buchanan, St Margarets hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
The Trusted Agent 2026 results for Chase, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotAmazing management service by Molly…
Amazing management service by Molly SmithWithin the space of 6 hours, We logged the issues with our broken washing machine, an independent appliance engineer contacted us, they reverted back to Chase Buchanan and a new replacement was sent immediately.I could not fault the professionalism in which this maintenance was dealt with. Excellent service
1/5
TrustpilotAVOID THIS AGENCY
AVOID THIS AGENCY. Like most agents, they will say anything to seal the deal. But this agency have it perfection! Shameless lies. Once there is no more money to be squeezed from you...customer service goes out the window. You're completely forgotten and treat you like dirt.
1/5
TrustpilotAVOID THIS AGENCY
AVOID THIS AGENCY. Like most agents, they will say anything to seal the deal. But this agency have it perfection! Shameless lies. Once there is no more money to be squeezed from you...customer service goes out the window. You're completely forgotten and treat you like dirt.
5/5
TrustpilotPleasure to deal with Daniel Johns
It was a pleasure to deal with Daniel Johns at Chase Buchanan, Richmond. He understood what I was looking for and only showed me properties that suited (one of which I bought). He was very professional throughout the process and I would highly recommend both him and Chase Buchanan, Richmond.
5/5
GoogleVery good estate agents - managed our first time buying experience so well - much better service than previous experienced with large London estate agents...naming no names!
Hi Natasha, thank you for taking the time to leave us a 5* review, it's very much appreciated. We are very happy that you were satisfied with our services and would be more than happy to help again in future. Kind regards, Chase Buchanan.
5/5
GoogleWe were very pleased with the service that Sophie provided. She had a very commercial, pragmatic approach and was instrumental in getting the deal over the line.
Dear Adam Thank you for your review regarding the service you received with Chase, in particular Sophie. It's great to hear you found Sophie "pragmatic and instrumental in getting the deal over the line". I am always so grateful to anyone taking the time to leave us a review and it is always a pleasure to hear such lovely feedback regarding my staff. If you do require any of our services in the future, please do not hesitate to get in touch! Best wishes, Michael Peacock Director
5/5
GoogleGreat dealing with Amy she was very friendly and helpful in finding me a property.
5/5
GoogleThank you very much for your help.
Many thanks for your 5* review Serkan! Kind regards, Chase Buchanan
5/5
GoogleVery helpful and responded quickly to emails and calls. Helped me find the perfect property, and at a competitive price.PositiveResponsiveness, Professionalism
Dear Iona, Thank you for your review about Pip here at St Margarets. We are so happy that you found the perfect property and really appreciate you taking time out to write a review. If you ever need our help in the future for sales or lettings, you k now where we are! Kind regards, Case Buchanan
5/5
GoogleVery professional team. Great service.
Many thanks for your 5* review Jane. Wishing you all the best! Kind regards, Chase Buchanan
1/5
TrustpilotAwful
I wish there were a minus stars for this company, as they are terrible. I let a house through them two years ago, and they have hounded me for money ever since. Why didn't I look on here beforehand??
5/5
GoogleOnce again a flawless purchase of a fabulous flat handled by Sophie at Chase Buchanan, Really can't fault CB in the whole process ...
Hi Emma We are so pleased to hear your kind feedback regarding your experience with the team in St Margarets, in particular Sophie. We would like to thank you for taking the time to leave a review. If we can assist you with anything in the future, please do not hesitate to get in touch. Best wishes, Chase Buchanan.
1/5
TrustpilotDisappointed
I feel very let down. Put my property up for sale & so helpful! once I signed I felt totally neglected. Did a viewing myself whilst working from home, as they had booked the time incorrectly with the buyer. Phoned office & no call back no apology.No updates nothing! Ended contract.
1/5
TrustpilotBe careful when signing your rental…
Be careful when signing your rental contract with Chase Bucanan. Check the contract length is correct - amongst other things. They managed to changed our lease length so that we lost a year - admittedly we missed it when signing the contract online. Do not trust them.
1/5
TrustpilotWALK AWAY NOW!
WALK AWAY NOW! I’ve fought hard with the aid of a lawyer, to get my deposit back on a property I wanted to rent with CB.It’s taken 6 weeks to get back what’s rightfully mine. They will cause you stress and multiple headaches, promise you the world and deliver nothing.
5/5
GoogleThe St. Margrets team were really friendly and professional. Highly recommendedPositiveProfessionalism
Many thanks for your 5* review Tom. Best wishes Chase Buchanan
5/5
GoogleEasy, painless selling experience. Sophie really knows the business and St Margarets.PositiveResponsiveness, Quality, Professionalism, Value
Dear Dan, We appreciate anyone who takes the time out of their day to leave positive feedback, thank you. If you ever need us in the future for Sales or Lettings, you know where we are! Kind regards, Chase Buchanan
5/5
GoogleHelpful advice, great service and a quick sale after failed attempts by two other more expensive agents. Speak to Sophie
Hi Nick Thank you for taking the time to leave us a review. We are always so grateful for any feedback, especially good to hear that we are such great value for money and succeeded where others failed! If you do require any of our services in the future, please do get in touch. Best wishes, Michael Peacock Director
5/5
GoogleSuper quick & easy process. I came away from signing our contract thinking we had missed something because it was so simple & painless. The property we are renting is beautiful & Chase Buchanan seem like a really good & efficient estate agents so far! Can't wait to get moved in!
1/5
GoogleThese dreadful agents, didn't show up for arranged viewings, then I lost a property on the day of exchange to another Chase Bucanon client who was being looked after by another negotiator in the same office. Should be struck off!! Didn't even call to say sorry! Rude and incompetent at best. Avoid
5/5
GoogleThis is a great place to purchase a house or rent s property the staff are professional very up to date with the laws of purchasing a property , unfortunately I was on able to get my mortgage .but I would recommend then for first time buyers
1/5
TrustpilotThe worst agency I have ever talked to.
The worst agency I have ever talked to.They sent me a lot of mails and when I found a house, they said the landlord declined our offer but they haven't even made the offer to the landlord. WORST AGENCY EVER
5/5
GoogleVery professional and helpful
Thanks for your 5* review!
1/5
TrustpilotNot recommended(for landlords and tenants)
when they find out that you are not ready to pay 12 months in advance for letting, they mockingly say thank you and bye. There are a lot of better agencies.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Chase, Richmond upon Thames won Platinum.
Tell us what you need and we'll put you in touch. Chase Buchanan, St Margarets hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
