Trusted Agent profile · Richmond upon Thames
★★★★★
850 reviews across 2 platforms
124 St. Margarets Road, St Margarets, TW1 2AA, Richmond upon Thames, TW1 2AA
Part of Chase Buchanan, see every office.
Chase's office in Richmond upon Thames, at 124 St. Margarets Road, is rated 4.6 out of 5 across 850 reviews on two platforms, including 418 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Chase Buchanan, St Margarets hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
The Trusted Agent 2026 results for Chase, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
GoogleSarah and Danielle, a great team: quick, professional.,friendly. Good follow-up
Dear Alex, We appreciate everyone who takes the time to leave us feedback, so thank you very much for your kind words about Sarah and Danielle. If you ever need us in the future, you know where we are. Kind regards, Chase Buchanan
1/5
GoogleSteer clear, very poor estate agents. Would not even think about going back
Dear Mr Davish, We are sorry to hear of your recent experience with us. As a company we always strive to give the best customer service as possible. We would like the opportunity to discuss this with you further, please feel free to contact us directly on 020 8744 2434.
5/5
GoogleFantastic service from start to finish. Highly recommend!
Thank you so much for your review. Its always a pleasure to hear our clients were happy with their service and would recommend us! If you do require any of our services in the future please do not hesitate to get in touch, you know where we are! Best wishes, Michael Peacock Director
5/5
GoogleWe were very impressed with the efficient service we received from Danielle, Natara and Manuela. The response to our emails were prompt and informative. The whole process has been very smooth from viewing to moving in.
5/5
GoogleGreat service! A job well done
Hi John Thank you so much for your feedback. We appreciate anyone taking the time to leave us a review. If you do require any of our services in the future, please do not hesitate to contact us! Best wishes, Michael Peacock Director
5/5
TrustpilotVery focused and fair
Very focused and fair, efficient, friendly and personable. We have used this company both for letting and may be using them again for selling a property, especially in challenging times.
5/5
GoogleGreat service that guided me through each step with minimal hassle. I have been very busy with work, and the Chase Buchanan team managed to effortlessly do all of the leg work for me.
1/5
TrustpilotLetting team
Letting team, not communicating viewings well to leaving tenants and rudely entering the property without knocking the door, even after asking them to knock before using their own keys. No respect of your privacy.
5/5
GoogleWithout a doubt the best agents in the area. Everyone was always polite, more than helpful and human. I would have no hesitation in recommending Chase above any other agent in St.Margarets.
5/5
GoogleI had a fantastic experience with LUCY at St Margarets office. She was extremely professional, friendly and helpful. Very much looking forward to another search together.
5/5
TrustpilotReview
Thank you, MB, for your fantastic review! We're thrilled to hear about your positive experience with Audrey. Her dedication and expertise truly make a difference in property management. We appreciate your trust in us and look forward to continuing to support you and your tenants!
1/5
GoogleAwful experience on the rental side. Very deceitful and sends emails behind your back. Do not trust. Works with landlord to extort deposit money off you.
1/5
GoogleStill waiting for a deposit back on the flat we've moved out from on the 12th of May - it's been more than 6 weeks....
1/5
GoogleRating only, no written review.
We appreciate you taking the time to leave a rating. We’re committed to improving and hope to provide a better experience in the future. Your insights are valuable to us as we work towards enhancing our services. Thank you for being part of our community.
5/5
TrustpilotEllie ensured a seamless renewal
Rating only, no written review.
Thank you, Helen! We're thrilled to hear that Ellie made your renewal process seamless. Our team is dedicated to providing excellent service, and your feedback means a lot to us. Looking forward to assisting you again!
1/5
TrustpilotVery rude and arrogant with no reason
Very rude and arrogant with no reason. Unorganised, careless, awful service overall. 0 stars
5/5
TrustpilotEllie Hind gets my vote!
Rating only, no written review.
Thanks for the shoutout, Lesley! We're thrilled to hear that Ellie made such a positive impression. Our team is dedicated to providing top-notch service, and it's great to see that reflected in your experience.
5/5
GoogleChase Buchanan had the best properties as well as lovely agents to help us learn about the area
5/5
Trustpiloteasy to understand.
Thank you, John! We're thrilled to hear you had a positive experience. Providing clear communication and personal support is our priority. We appreciate your feedback and look forward to assisting you again!
5/5
GoogleReally brilliant agent (Jade) & agency in general, super helpful & really listened to what we needed.
5/5
GoogleGreat service with patient, friendly and understanding staff. Excellent experience all round - Thank you
5/5
GoogleLovely service. Jade and the girls were so helpful with all aspects of our move.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Chase, Richmond upon Thames won Platinum.
Tell us what you need and we'll put you in touch. Chase Buchanan, St Margarets hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
