5/5
TrustpilotProfessional and helpful throughout
The team at the Twickenham branch, particularly Myles and Tim, were very helpful throughout the process of selling our property.Would use again.
Trusted Agent profile · Richmond upon Thames
Chase Buchanan, St Margarets reviews in Richmond upon Thames
★★★★★
853 reviews across 2 platforms
124 St. Margarets Road, St Margarets, TW1 2AA, Richmond upon Thames, TW1 2AA
Part of Chase Buchanan, see every office.
Chase's office in Richmond upon Thames, at 124 St. Margarets Road, is rated 4.6 out of 5 across 853 reviews on two platforms, including 418 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
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Tell us what you need and we'll put you in touch. Chase Buchanan, St Margarets hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
Awards
The Trusted Agent 2026 results for Chase, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleLucy was very helpful when she showed me around my flat and was always available to assist with referencing and any other queries I had. Highly recommend!
5/5
TrustpilotVery nice and responsive team
Very nice and responsive team. Stuart and Gemma have been helpful all along the process. Thank you for this beautiful apartment.
5/5
TrustpilotAbove and beyond professionalism
Above and beyond professionalism. Very helpful
Agent replied · 28 October 2024
Hi Derrick, we're happy to read that you had a great experience with the team. Please do get back in touch should you need anything else!
5/5
TrustpilotRental department very good!
CB Twickenham have been very good and efficient in getting us and helping us through the process of renting a house in Twickenham. I always get quick responses to my queries and the team I have met so far are all very friendly and helpful......I would recommend them if you are looking to rent in Twickenham.
5/5
GoogleHighly recommend, friendly, professional and super quick responses for all my queries,. Thank you Danielle at Chase Buchanan Lettings St Margarets, you made moving so much easier.
5/5
GoogleExcellent service, always friendly and constructive. I would definitely recommend them.
Agent replied · 9 February 2025
Dear Keith, Thank you for this wonderful 5* review. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GoogleReally positive and seamless experience with Pippa
5/5
TrustpilotThe team were super helpful in letting…
The team were super helpful in letting my property.
Agent replied · 28 October 2024
Hi Lucy, thank you for sharing and choosing us to let out your property. Feel free to contact the team if you need anything else. Best wishes!
4/5
TrustpilotExtremely helpful made the process…
Extremely helpful made the process smooth
Agent replied · 28 October 2024
Hi there, thank you for sharing your experience with us and we're happy to hear everything went smoothly. If you need anything in the future, please feel free to reach out.
5/5
GoogleDanielle, Sarah, Chloe and the whole team at C.B. have been extremely helpful and made the process of renting and moving about as painless as its possible to be. Always responsive and friendly to work with, I can highly recommend them.
Agent replied · 9 February 2025
Hi Nigel, thank you so much for your kind feedback about the lettings team here at St Margarets. We are pleased that we made the process as easy as possible for you and if you ever need us in the future, you know where we are. Kind regards Chase Buchanan
5/5
GoogleAlways a pleasure to deal with Chase Buchanan. They have never let me down with finding tenants and the ongoing service is excellent.
Agent replied · 23 October 2024
Dear Robert, Thank you for this wonderful 5* review! Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
4/5
TrustpilotFriendly and informative estate agent
Friendly and informative estate agent, property in good condition. Prompt - arrived at appointment time. Sensitive to current tenants.
5/5
TrustpilotAudrey Sawyer (property manager) has…
Audrey Sawyer (property manager) has been fantastic and very helpful.She is always efficient and communicates well.Definitely recommend to anyone.
5/5
GoogleHad a great experience working with Sophie at Chase Buchanan. She kept us up to date and put in a massive effort to help us get to completion. We are really happy in our new home and would definitely work with them again.
Agent replied · 23 October 2024
Hi Faye, thank you so much for taking the time to leave a great review regarding our St Margarets office and in particular Sophie. We hope you have many happy years in your new home, but when the time comes to move again, you know where we are! Kind regards, Chase Buchanan
5/5
TrustpilotThe sales team in twickenham were…
The sales team in twickenham were incredible. Our house was a ‘fixer upper’ and not always to everyone’s taste but they provided a strong stream of potential buyers and diligently took it completion efficiently and effectively. They were nice to work with and show real knowledge of the local market. They didn’t fob us off with sales statistic but simply delivered results.
5/5
GoogleVery smooth service. Purchased my property through Chase Buchanan St Margarets branch. Kim G was responsive throughout and smoothed over a number of potential challenges along the way. Thanks very much!PositiveResponsiveness, Quality, Professionalism
Agent replied · 23 October 2024
Dear Mr Pickles, Thank you for taking the time out to leave positive feed back for Kim. We hope you have settled into your new home and if you ever need us for Sales or Lettings in the future, you know where we are! Kind regards, Chase Buchanan
5/5
TrustpilotGood experience with Chase Buchanan and…
Good experience with Chase Buchanan and the entire group, staffs are helpful and well explain about the processes.
5/5
GoogleI have been renting out a property through chase Buchanan for a number of years and have found them and have found them to very good company do business withPositiveResponsiveness, Professionalism
Agent replied · 9 February 2025
Dear John, Thank you for this 5* review. We really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GoogleThanks to Jack Spink at Chase Buchanan Twickenham for finding us a good house quickly.PositiveProfessionalism
5/5
GoogleHave had a really positive experience working with Scott over the past few weeks - professional, responsive and helpful. Would recommend to anyone looking to rent in the area.PositiveResponsiveness, Professionalism
Agent replied · 9 February 2025
Thank you Gem, we are delighted that you posted a review for Scott. Kind regards, Chase Buchanan
5/5
GoogleWe bought our new flat through Chase Buchanan St Margarets and we were very happy with the service provided by them, particularly by Seb and his team.
5/5
GoogleThe agent arranged viewing for us promptly. He is very responsive. He followed through the entire process in a professional and efficient manner.
Agent replied · 23 October 2024
Hi Gigi, Thank you for your 5* rating and comments, we really appreciate it. Kind regards, Chase Buchanan
5/5
Trustpilotvery fast and secure process
over all experience very good
Agent replied · 28 October 2024
Hi Sunny, thank you for sharing your experience with us. We're happy to hear that your overall experience was a positive one. Wishing you all the best!
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Questions about Chase Buchanan, St Margarets
Has Chase Buchanan won any awards?
Yes. Chase Buchanan won Platinum in The Trusted Agent 2026 awards.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Chase Buchanan, St Margarets hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
