Trusted Agent profile · Richmond upon Thames
★★★★★
853 reviews across 2 platforms
124 St. Margarets Road, St Margarets, TW1 2AA, Richmond upon Thames, TW1 2AA
Part of Chase Buchanan, see every office.
Chase's office in Richmond upon Thames, at 124 St. Margarets Road, is rated 4.6 out of 5 across 853 reviews on two platforms, including 418 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Chase Buchanan, St Margarets hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
The Trusted Agent 2026 results for Chase, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotA friendly team who are always helpful…
A friendly team who are always helpful and respond quickly to questions about my rental properties.They always offer good advice too.
Hi Josie, thank you for sharing this review and choosing us for your letting needs. Please do not hesitate to contact us again if you have any other questions. Best wishes!
5/5
TrustpilotHighly recommended
I cannot recommend them enough. Both Danny and Daniel in the Richmond office have been super professional, positive, and persistent, and managed to sell our house - not an easy sale - within record time and at a good price. Communication about the viewings was always clear and timely, and they did a perfect job selecting the right potential buyers, as well as being incredibly helpful after we accepted our buyer's offer. We had an appalling experience with another agency last year, Chase Buchanan succeeded where others failed. Highly recommend them.
5/5
TrustpilotAmazing
Amazing, really efficient
Hi Amelia, thank you for the positive feedback. Wishing you all the best.
5/5
TrustpilotTop agency in Exeter
It was Excellent working with Chris H and the whole agency to get our sale through. Always attentive and were able to support us above and beyond the standard.
5/5
TrustpilotProperty management
Audrey from Chase Buchanan looks after our property. She is always responsive, reliable and helpful in keeping us well-informed about any necessary day-to-day repairs and ongoing maintenance of our property.
5/5
TrustpilotI recently had the pleasure of dealing…
I recently had the pleasure of dealing with Tom Morrison. He clearly upholds the morals and standards of Chase Buchanan and the whole experience was a pleasure. He will go far!
5/5
GoogleVery good service in helping with rental properties
Hi Sensen, thank you for the great review. We appreciate the support and wish you all the best.
4/5
TrustpilotExcellent lettings agency
Very efficient and professional approach Responsive and knowledgeable in the area of lettingsHandled all our queries promptly and timely
Hi Pande, thank you for your review. It's great to hear that you found us to be efficient, professional and responsive. If you'd like any further help, please do not hesitate to get in touch. Best wishes!
5/5
GoogleThey are helpful and professional, highly recommended!
Hi Roy, thank you for the great review. We wish you all the best.
5/5
Trustpilot10 out of 10 for these guys
10 out of 10 for these guys. I was so impressed by the team, and how well Dan communicated/replied to emails and always kept me updated. I had to put my flat on the market twice after my first sale fell through and throughout they were enthusiastic and kept positive. I was recommended by a neighbour to use Chase Buchanan, Richmond, and I’d recommend them too.Thanks again Dan, for persevering and for not giving up, when it seemed impossible!
1/5
TrustpilotHorrendous experience
Horrendous experience, slow to fix any issues with the property. Taken them upwards of 3 months to fix backed up sewage all over the garden. Avoid at all costs
5/5
TrustpilotFantastic and an exemplary service by…
Fantastic and an exemplary service by Nathaniel, and wish most agents would be the same.
Hi Jason, thank you for sharing your experience with Nathaniel and the team. We'll be sure to pass your compliments on. Should you need anything further, please do not hesitate to reach out again. Wishing you all the best!
5/5
TrustpilotAll of the staff were engaging and very…professional
All of the staff were engaging and very professional. Managed to sucker a sale in super quick time.
Hi Stewart, congratulations on the sale of your property and thank you for your feedback. Wishing you all the best for the future!
5/5
GoogleJade was very helpful and really understood my requirements when showing me around the area. I'll definitely use Chase Buchanan again, they were better than 90% of their competitors by a long way. Thanks Jade
5/5
TrustpilotI was very impressed with the service…
I was very impressed with the service received from Chase Buchanan, especially Catherine who was terrific, as was each and every member of the team. I would highly recommend Chase Buchanan.
5/5
GooglePippa and the CB team did a great job of helping us to find and secure a brilliant place to rent in St Margaret's, they were very professional and friendly throughout the process.
Many thanks for your 5* review! Wishing you all the best in your new home. Kind regards, Chase Buchanan
5/5
TrustpilotThe team at Chase have gone the extra…
The team at Chase have gone the extra mile in providing a thorough and professional service.
Hi Clive and Nicole, we're happy to hear you've had such a positive experience with our team. If you need any further assistance, please do reach out to us. Wishing you all the best!
5/5
GoogleGreat agents and super smooth process with Pippa, got us a fab property and sorted all our questions quickly
Many thanks for your 5* review Camilla. Wishing you all the best in your new home! Kind regards, Chase Buchanan
4/5
GoogleVery welcoming and friendly staff. Appreciate the time in which they helped me nail down the property I wanted.
Many thanks for your 5* review Dwain. Wishing you all the best! Kind regards, Chase Buchanan
5/5
GoogleExcellent experience with Pippa at Chase Buchanan. Whole process with very smooth with no issues at all. Highly recommended
Thank you so much for your kind words! We're delighted to hear that you had a great experience with us. Your support means a lot. Kindest regards, Chase Buchanan
4/5
TrustpilotA Trusted Relationship
Professional, good advice & guidance for landlords, effective and flexible to requirement(s). A trusted and valued relationship.
Hi there, thank you for your feedback. We're thrilled to hear that you find our service informative as a landlord. Should you need anything else, please do not hesitate to get in touch.
4/5
GoogleWe had a positive experience with Chase Buchanan. They have always been very fast to respond to our queries and helpful when we needed support for our new rental in st Margaret’s.
Many thanks for your review Lucia. Wishing you all the best! Kind regards, Chase Buchanan
5/5
GoogleWe had a really positive experience with Chase Buchanan, especially with the Assistant Lettings Manager Pippa, who was very friendly and helpful at accommodating us in our search for our perfect flat.
Many thanks for your 5* review Marta. Wishing you all the best in your new home! Kind regards, Chase Buchanan
5/5
TrustpilotChase Buchanan St Margaret’s
I can’t fault Gareth’s performance throughout my search for a property in the St Margaret’s area of Twickenham.Always responded to queries quickly and effectively, and with complete professionalism.Sorted. viewing and paperwork with as little hassle as required and as soon as the keys were handed over after care service was very helpful.Its never an easy experience to move homes but Gareth and Chase made it as stress free as possible
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Chase Buchanan won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Chase Buchanan, St Margarets hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
