Trusted Agent profile · Richmond upon Thames
★★★★★
853 reviews across 2 platforms
124 St. Margarets Road, St Margarets, TW1 2AA, Richmond upon Thames, TW1 2AA
Part of Chase Buchanan, see every office.
Chase's office in Richmond upon Thames, at 124 St. Margarets Road, is rated 4.6 out of 5 across 853 reviews on two platforms, including 418 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotQuick, efficient and friendly service
Quick and efficient service by Adele and Anna. Always happy to arrange extra viewings and attentive to questions asked
Hi Tom, thank you for taking the time to leave a review. We're delighted to read that Adele and Anna provided a quick and efficient service. If you need anything else, please do let us know!
5/5
TrustpilotReally good communication
Really good communication Went above and beyond to help such as staying late to give keys
Hi Ellen, thank you for the great review. We appreciate the support and wish you all the best.
5/5
GoogleVitaly could not have been more helpful in helping us get set up with our first property purchase. It was a straightforward process from start to finish, with lots of communication making us feel re-assured at every step. We couldn't recommend more highly - thank you very much!PositiveResponsiveness, Professionalism
Dear Josh, Thank you for this wonderful review for Vitaly! We are thrilled to hear that he has met your expectations. We wish you all the very best and thank you for choosing Chase Buchanan. Kind regards, Chase Buchanan
1/5
TrustpilotTerrible experience
Terrible experience, bad communication, untrustworthy and have lied throughout the experience. Twickenham branch.
Hi Eve, we are so sorry you have had to leave this feedback. We are looking into this and will come back to you with an update.
5/5
GoogleWe received a fantastic service from the Chase Buchanan team and I highly recommend getting in touch with them. Pippa Stafford communicated with us every step of the way and the whole process was both professional and straight forward. We are extremely happy with how things have gone.
Dear Scott, Thank you for this wonderful 5* review for Pippa. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GoogleDanielle was very helpful and answered any questions I had. Top service
Many thanks for your 5 star review for Danielle, we really appreciate it. Kind regards, Chase Buchanan
5/5
TrustpilotEllie has been amazing from finding us…
Ellie has been amazing from finding us the right property she has answered any queries very quickly, and help through the whole rental process, she is always cheerful and never makes you feel you are being a nuisance thank you Ellie
5/5
TrustpilotWonderful service
We had a great customer service experience. Lianne Gregory and Joel Kramer are fantastic. I recommend them if you are interested to let a new place. Thank you very much.
Hi Ricardo, thank you for your review and your kind words for Lianne and Joel. Should you need anything further, please do not hesitate to get in touch. Best wishes!
5/5
GoogleFrom the moment I walked in the door I got a first class experience . Jade was very thorough in understanding what I wanted and also suggested something that I might not which incidentally I opted for in the end . Very professional and friendly .
5/5
GoogleExceptional Service from Chase Buchanan . Pippa Stafford worked tirelessly for my boyfriend and I to find an excellent rental property with a tight deadline! Would highly recommend for anyone. Friendly and approachable agents that respond quickly and with no hassle ! Thank you Chase Buchanan :)
Dear Amy, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
TrustpilotProfessional and helpful.
Throughout the process of sale I received professional, helpful and efficient support from the team.
5/5
GoogleProfessional and motivated staff. Thank you Sophie and Mike for helping us with our purchase!
Hi Frank We are so pleased to hear your kind feedback regarding your experience with the team in St Margarets, we would like to thank you for taking the time to leave a review. If we can assist you with anything in the future, please do not hesitate to get in touch. Best wishes, Chase Buchanan.
5/5
GoogleGreat, amazing work from Adam! After a couple of months trying to find a house, the first time I call, this man manage to find the perfect house. I placed an offer and the landlord accepted it on the same day! Thank you!!
Many thanks for your 5* review Elia. Wishing you all the best in your new home. Kind regards, Chase Buchanan
5/5
GoogleChase Buchanan did a great job for us, selling our house and buying another one. They were always efficient, friendly and helpful, they can't be beaten on local knowledge, and I highly recommend them.
Dear Maurice, Thank you for your lovely review, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
5/5
TrustpilotGood lettings experience
The lettings team were really helpful with finding the right house in Bath and setting up our tenancy. We couldn't be happier!
Hi Alex, congratulations on your new home in Bath! We were delighted to have found this for you and wish you all the best for the future.
5/5
GoogleWe have had excellent service from Joel Kramer in organising our forthcoming rental. He has been efficient, communicative and responsive in all our dealings with him - excellent service.
Dear Neil, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
TrustpilotBoth the selling of our property and purchase …
Both the selling of our property and the purchase of our new property was made as stress free as possible by both Amanda and Chloe. Would definitely recommend.
Hi Clare, thank you for your review and congratulations on the sale and purchase of your homes. We'll make sure to pass this feedback on to Amanda, Chloe and the rest fo the team. Wishing you all the best for 2024!
5/5
GoogleWe purchased a house through Chase Buchanan in St Margaret's and we found them to be very professional and proactive. Sophie, in particular, was fantastic and really guided us through the process. I would recommend Chase Buchanan and will definitely contact them when we eventually come to sell the house. Thanks again! Jessica
Dear Ms Whewell, Thank you for leaving such kind feed about about the sales team at Chase Buchanan, especially Sophie. We hope you have settled into your new home and please do contact us in the future! We'd be so happy to help! Kind regards, Chase Buchanan
5/5
GoogleI just completed on a rather protracted sale and was delighted with the help and attention I received from the team at Chase Buchanan - a huge call out for Kim Green who managed the sale - highly recommended from my perspective
Dear Keith, Thank you for your lovely review for Kim, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
5/5
GoogleReally helpful and efficient and made renting for the first time stress free and easy. Jade was super helpful and always on hand to help answer any questions when we had them. Would definitely recommend Chase Buchanan to anyone looking to buy or rent.
5/5
GoogleI have been letting property with Chase for over 10 years. The service is attentive and I have built a great working relationship with the team. Thank you
Dear Amy, Thank you for your lovely review for our St Margets office, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
5/5
TrustpilotVery good communication and good…
Very good communication and good support any time when I needed..Thank you
Hi Silviu, thank you for the great feedback. We appreciate the support and wish you all the best.
5/5
GoogleA very professional Lettings team who are great to work with, I highly recommended them. They offer an excellent service and found great tenants for my property.
Dear Karen We really appreciate your kind words and recommendation! We are always so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff - Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleFantastic service, couldn’t recommend high enough. Thank you for your help Louis!
Hi Elias, thank you for the great review. We appreciate the support and wish you all the best.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Chase, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Chase Buchanan, St Margarets hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
Yes. Chase Buchanan won Platinum in The Trusted Agent 2026 awards.
