Trusted Agent profile · Richmond upon Thames
★★★★★
853 reviews across 2 platforms
124 St. Margarets Road, St Margarets, TW1 2AA, Richmond upon Thames, TW1 2AA
Part of Chase Buchanan, see every office.
Chase's office in Richmond upon Thames, at 124 St. Margarets Road, is rated 4.6 out of 5 across 853 reviews on two platforms, including 418 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
GoogleHad a great support from Pippa, we could not achieve to find a property without her amazing support and such an under pressure time for us as a family. Strongly recommend her advise to all who seek property in Twickenham area!
Dear Aybike , Thank you for this wonderful 5* review. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GoogleKim Green at Chase Buchanan St Margarets branch has been truly amazing giving us the best advice nearly about everything and assisting us with all of our questions throughout the process. Without her support, we wouldn't have been able to complete...
Dear Kerem, Thank you for this wonderful 5* review for Kim. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
TrustpilotA service you can trust
I have used John Sawyer and Chase`s services on two occasions in the last few years. I found him to be professional, efficient and most importantly trustworthy. I would highly recommend him and his services.
Hi Alex, thank you for your review and sharing your experience with John and the team. Excellent service is something we aim for every day, so it's great to hear we've exceeded your expectations. Please let us know if you need anything in the future!
5/5
GoogleMay I send a MASSIVE THANK YOU to the wonderful Sophie Goodlace from St. Margarets office? How professional she is! And after a few viewings she knew exactly what we were looking for. I cannot say how happy we are with Chase Buchanan. Thank you, Sophie for such a great personalised service you provided us with! xxxPositiveResponsiveness, Quality, Professionalism, Value
Dear Betty, We really appreciate anyone who takes the time out to write a review. We are so happy that Sophie was able to assist you and offer a personalized service during your property search. We know moving home can be super stressful, even more so during a pandemic. If you ever need us again for sales or lettings in the future, you know where we are! Kind regards, Chase Buchanan
5/5
TrustpilotFast turnaround on queries
Fast turnaround on queries, and quality valuable insights for both landlord and tenant.
Hi Rainer, thank you for taking the time to leave some great feedback. We appreciate the support and wish you all the best.
5/5
GoogleBrilliant service from start to finish. Thanks to the team at Chase Buchanan Lettings in St Mags who helped me rent out my flat so quickly. They were proactive, efficient and professional. I was kept up-to-date throughout on viewings and feedback and they provided valuable advice. Thanks Lucy, Sarah and Danielle.
5/5
GoogleKim was brilliant from start to finish. Would highly recommend using Chase Buchanan TW1 2AA.
Dear Amee, Thank you for your kind words about Kim. If you ever need us in the future for Sales or Lettings you know where we are! Kind regards, Chase Buchanan
4/5
TrustpilotProperty management input - Audrey Sawyer
Property management input when dealing with a difficult tenant has been helpful and constructive and felt as though their support was on the side of the landlord. Importantly, advice given was mindful of the costs to the landlord of investigative and other works.
5/5
TrustpilotFriendly-and-human-service-with-great-efficiency
My excellent tenants after three years are leaving but ChaseBuchanan,namely Ellie-and-Vanessa-with a much appreciated friendly service coordinated with me and on the first Saturday for viewings found three interested parties.I-was-amazed at the speed,efficiency-and-very-human-(not-always-the-case-in-the-current-times)service.Thank-you,Ellie-and-Vanessa!
Hi Caroline, thank you for taking the time to leave a review and continuing the rental of your property with us. We're happy to hear that Ellie and Vanessa found you a selection of potential tenants from the first viewing and everything went smoothly with your renewal. Best wishes!
1/5
TrustpilotFirm should be reported to relevant authorities for such poor business practices
I find it very suspicious to see positive reviews for this company where agents are somehow always named and yet having dealt with them for 4 years I never came across any of these agents. Are these real?? Have used Chase Buchanan St Margarets as both a renter and a buyer and they are an absolutely hideous company. I was taken advantage of in myriad ways as a first-time buyer in terms of hiding information, flat-out lying, and trying to rush me towards exchanging contracts to avoid collecting enough information about the apartment. In the end I wasn't even given all of the keys and was told to go to to a locksmith - absolutely ridiculous. As a renter, too, it would take months and months of nagging to get basic issues fixed in the apartment, including simply moving the previous renter's items out of the property and away from blocking the staircase. It was very much a lesson in what to look out for in my next property purchase, but I will never go anywhere near Chase Buchanan again. I still feel traumatised by the experience.
5/5
GoogleChase Buchanan continue to provide an excellent service and always find me great tenants.
Hi Robert, thank you for providing such positive feedback. We appreciate the great review and are always here to help.
5/5
TrustpilotSophi T is very professional and…
Sophi T is very professional and approachable, very Knowledgeable and friendly approach
Hi Sarah, thank you for the great review. Sophi will be thrilled by the kind words. Best wishes
5/5
TrustpilotAs a first time landlord
As a first time landlord, I was very pleased with the service I received from the Lettings Department at the St Margaret’s branch (Sarah and Pippa). A tenant was found very quickly for my property, they were most helpful and gave good advice.
1/5
TrustpilotReally unprofessional and discriminatory behaviour
Really unprofessional their renting branch in Twickenham.A waste of time , unprofessional and dismissive way of working from the estate agents I had to deal with .Not only they discriminate clients but also give wrong information regarding renting , guarantors , deposits etc .They don’t update properties online and all about them seem really not clear when you ask information .I booked for a viewing and when I explained I have a guarantor that will help to pass all the financial check needed, not only the estate agent I was speaking on the phone said they don' t work with guarantors without explaining the reason but also dismissed the call and cancel my already booked viewing , discriminating me .Unacceptable and very unprofessional behaviour .
5/5
TrustpilotNathaniel Nartey
Nathaniel Nartey , such an impressionable, young man, lovely manners . His knowledge of the area 2nd to none. I felt like he’s lived in the area for 50years or more
Hi there, thank you for your glowing review. We're thrilled to hear that Nathaniel left such a positive impression, we're lucky to have him in our team. If you ever need further assistance, please don't hesitate to reach out.
5/5
GoogleNice and professional team. Special thanks to Emma, she is so helpful and responsive!
Dear Nicole, Many thanks for your 5* review - we are very happy to read such positive comments about our staff. Please do not hesitate to contact us in future! Kind regards, Chase Buchanan
5/5
TrustpilotProactive positive responses from Dawn…
Proactive positive responses from Dawn and Laura during the whole tenant-find process. Kept us informed and updated thoughout with a great outcome for everyone.
5/5
GoogleHappy to have dealt with this agency. Found a fantastic flat in great time with the help of Aiden here. Great peace of mind to find a no fuss approach, and no issues in communication. thank you !
Dear Maria We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
1/5
TrustpilotHigh pressure
High pressure , non disclosures, minute I walk out of a viewing (several times) message me saying other people are interested. Need offer right away. Joel in particular every time. Stay clear !
Dear John, thank you for sharing your feedback. We have passed your concerns on to the the relevant office, please be assured that we are committed to making improvements to enhance our service moving forward. If there is anything specific you would like us to address or if you have additional details to share, please feel free to reach out. We appreciate your input, and your satisfaction is our priority.
5/5
TrustpilotGreat Service at Twickenham branch
The Chase Buchanan team are friendly professionals at the Twickenham branch. They were very informative, helpful and provided excellent service throughout the process of letting a property for me.
Hi there, thank you for your kind words regarding our Twickenham team. It's lovely to see that they were helpful and provided excellent service throughout the process of letting your property. Wishing you all the best!
5/5
GoogleLovely estate agents, Lucy has been very helpful and kind and you can tell really cares
Many thanks for your review and comments Louise. Kind regards, Chase Buchanan
5/5
GoogleGreat personal service from Naj and the team. I would highly recommend Chase for anyone selling.
Dear Ian, Thank you for taking the time out to write feedback about the service you received from Naj. If you ever need us in the future for Sales or Lettings, please do not hesitate to contact us, you know where we are! Kind regards Chase Buchanan
5/5
GoogleFirst class experience. Scott was very thorough in understanding what I wanted. Very professional and friendly.
Dear Hope, Thank you so much for the lovely feedback regarding Scott in our Lettings team. It’s always a pleasure reading positive feedback about any member of staff. If you ever need our assistance in the future for Sale or Lettings, you know where we are! Kind regards, Chase Buchanan
1/5
TrustpilotThis estate agent is a joke
This estate agent is a joke! So unhelpful considering I have been a long term tenant. Glad we decided not to use them to help us secure our new property.
Hi there, we're sorry to see you have left this rating. In order for us to investigate this further, we have sent you a request via Trustpilot for more details. If you could please send these at your earliest convenience, we will be happy to look into this.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Chase, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Chase Buchanan, St Margarets hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
Yes. Chase Buchanan won Platinum in The Trusted Agent 2026 awards.
