Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleIt’s rare and refreshing to find such an enthusiast sales team who deliver results whilst providing regular feedback throughout the sales process.
CB sold our property within two weeks of listing and above our asking price. Sophie in particular was extremely professional and driven. She was results focussed, working outside normal business hours when required in order to finalise the sale and achieve the best possible price. Hugely impressed and would definitely use Chase Buchanan again.
Cassie · 25 October 2018
Agent replied · 23 October 2024
Hi Cassie
What a lovely review for Sophie! It is always a pleasure to read such great feedback regarding my staff and the service they provide our clients.
We are always so grateful to anyone taking the time to leave us a review, thank you for your feedback and if you do require any of our services in the future, you know where we are!
Best wishes,
Michael Peacock
Director
★★★★★ 5/5
GoogleDealt with the St Margarets branch, all staff were efficient, friendly and helpful. Didn't waste time showing unsuitable properties, took notice of what I was after, found me a suitable property within weeks and followed through the whole rental process with clarity.
D · 20 June 2025
★★★★★ 1/5
GoogleHorrible seriously I don’t know where to start. How many times I have to ask them not to call me again. The last time I lost my patience because she dared being rude by saying “listen to me” . I’ll go in person soon. Not acceptable , I call it proper harassment
Cris · 4 February 2025
★★★★★ 5/5
GoogleI recently had the pleasure of meeting and being guided by a Ms.Naj Fox. She was an absolute joy and was so kind and caring with my every need! She was always so patient with me, as I can be a very indecisive person, and greatly appreciated the consideration and kindness she showed me! Will be sure to come again should I need to! Would thoroughly reccomend this branch if she reflects her employees.
Riyadh · 11 February 2019
Agent replied · 9 February 2025
Dear Riyahd
Thank you for taking the time to leave us such a lovely review, especially regarding the service you received with Naj. It is always a pleasure to read such lovely words about my staff.
If you do require any of our services in the future please do not hesitate to get in touch with myself or Naj, you know where we are!
Best wishes,
Michael Peacock
020 8744 2434
★★★★★ 5/5
GoogleAmy and the rest of the team were extremely helpful in helping us secure a flat. It was a relatively straightforward process and we received fast responses to any queries we had.
Zoe · 25 July 2024
Agent replied · 23 October 2024
Hi Zoe, thank you for taking the time to write a great review. We are so glad Amy and the team were helpful. Should you need any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotExcellent experience with Chase Buchanan Richmond
Our experience buying a property with Chase Buchanan in Richmond was very positive. Daniel Johns was lovely and extremely helpful. In a process which can be stressful and emotional at times, his calm, positive and solution-driven attitude made all the difference. We’re delighted with our new property.
Pierre · 2 February 2022
★★★★★ 5/5
TrustpilotChase Buchanan assured me that they…will find the right property for me
Chase Buchanan assured me that they will take good care of my housing need, and they did. They kept me informed about potential property and arranged everything quickly and efficiently when I found the flat that I wanted.
Angelika · 19 March 2024
Agent replied · 28 October 2024
Hi Angelika, thank you for taking the time to leave a review and congratulations on your new home! We're happy to have helped and if you need anything else, please let us know.
★★★★★ 4/5
GoogleA big thanks to Pippa and Scott who were very helpful.
Would recommendPositiveResponsiveness, Quality
Rybak · 10 February 2022
Agent replied · 9 February 2025
Thanks for your wonderful, 5* review Rybak!
★★★★★ 5/5
TrustpilotGreat experience buying a flat
I had a great experience buying a flat in St Margarets with Chase Buchanan. Everyone was extremely helpful - allowing me access to the property many times and short notice, and being very helpful with organising and managing the purchase, chasing emails from parties politely, etc.
James · 8 September 2023
Agent replied · 28 October 2024
Dear James, thank you for your review. It was a pleasure to help you during your property search and we wish you all the best in your new home!
★★★★★ 5/5
TrustpilotVery helpful staff
Very helpful and friendly staff (I was assisted by Mrs. Pitsakis). They addressed my issue immediately, were very understanding, and responded quickly. The issue was resolved swiftly. Very satisfied.
Kelly · 22 August 2024
Agent replied · 28 October 2024
Hi Kelly, thank you for sharing your experience and we're delighted to hear that everything was resolved quickly. Wishing you all the best!
★★★★★ 5/5
GoogleThe team has always been great - and on all accounts. Fast, efficient, friendly, they've always been just what I've needed over the years. Great to have around, supporting me as a landlord but also - equally important of course - supporting my tenants.
Benedict · 24 October 2023
Agent replied · 23 October 2024
Dear Benedict,
Thank you for this wonderful 5* review for our Lettings team in St Margarets. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience!
Kind regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotHelpful and responsive
They were very helpful and responsive with all stages of our house purchase. They always got back to me quickly and kept me informed of any developments. Great agent.
Louise · 21 August 2024
Agent replied · 28 October 2024
Hi Louise, we're delighted to hear that you had such a positive experience with the team. If you need anything else, please do let us know and we'll be happy to assist.
★★★★★ 5/5
TrustpilotBest estate agent experience I’ve had
I’ve been so happy with my experience of selling my home through Chase Buchanan in Trowbridge. All the way from marketing to viewings to completion, they’ve always been really clear and efficient with all communication, and they are also lovely people to deal with. I can recommend them 100%!
Louise · 14 February 2025
★★★★★ 5/5
GooglePippa and Sarah at Chase have been complete superstars helping me and my little girl find and settle into our new place. There’s been a few dramas along the way but their support was appreciated. Would recommend and hopefully work with them again.
Farah · 24 October 2023
Agent replied · 23 October 2024
Dear Farah,
We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you!
We wish you all the best.
Kindest regards,
Chase Buchanan
★★★★★ 5/5
GoogleWe rented a house with the help of Jade, one of Chase Buchanan's agents from the St Margarets branch. She was absolutely great! Jade was very pleasant and professional to deal with, and we trusted her from the minute we met. Very proactive and supportive attitude overall. She is a brilliant employee. We recommend.
Teemu · 25 October 2019
★★★★★ 1/5
TrustpilotCalled to enquire about 1 property and…
Called to enquire about 1 property and have continuously been harassed by phone calls non stop!
Sophie · 13 February 2025
Agent replied · 20 February 2025
Hi Sophie, we're sorry to see you've left this review. We've just sent you a request via Trustpilot for further details, so we can look into this for you. If you'd like to provide these, we can look to disconnect you from any future communications.
★★★★★ 5/5
GoogleI have been very happy with the lettings service provided by Chase Buchanan over the past couple of years on the rental of my St Margarets flat. The tenants have been excellent and the rent always paid and administered on time. If I wasn't selling my property, I would definitely have instructed them again.
Natasha · 24 October 2022
Agent replied · 23 October 2024
Dear Natasha,
Thank you for this wonderful 5* review for our St Margarets Lettings team. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience!
Kind regards,
Chase Buchanan
★★★★★ 5/5
Trustpilot5 stars all the way!
The whole team were fantastic - Roman, in particular, took care of everything - he kept me calm in what could have been a stressful time. I'll always be grateful - highly recommended!
John · 2 May 2024
Agent replied · 28 October 2024
Hi John, thank you for your feedback and we're happy to hear that Roman was on hand to make the process easier. Please do reach out to us again if you need anything!
★★★★★ 5/5
GoogleDanielle and the team have been 5 star throughout. Always there to help and understanding of all enquiries. Thank you
Nicholas · 11 February 2020
Agent replied · 9 February 2025
Thank you for your kind feedback about Danielle and the Lettings team at St Margarets. We are delighted to hear that the team were understanding of your enquiries. If you require any of our services in the future, please do not hesitate to get in touch, you know where we are.
Kind regards,
Chase Buchanan
★★★★★ 5/5
GoogleVery pleasant & competent staff (Amy?) made arrangements to show me a property that I was interested in for a work relocation at a time that was convenient for my schedule and followed up with a very useful viewing. My questions were either dealt with on the spot or shortly afterwards. Thanks for your help and hard work.
Jason · 24 August 2024
★★★★★ 5/5
TrustpilotGreat experience
I am very happy with the way Lorenc our agent dealt with us, very professional very polite and got things done the way it should. Highly recommended and very helpful. Well done 👍🏻
Ani · 19 April 2024
Agent replied · 28 October 2024
Hi Ani, thank you for your wonderful review, Lorenc will be thrilled to read this. Your recommendation means a lot to us and we're here to help whenever you need it!
★★★★★ 5/5
GoogleMy experience was lovely since the first time we went to see the house. I got late there, and he was waiting for me from moment one. We arrange the viewing the same day I called asking for the house. I’ll give a 10/10 if I could, thank u Nathan
Simon · 10 February 2023
Agent replied · 9 February 2025
Dear Simon,
Thank you for this wonderful 5* review for Nathan. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience!
Kind regards,
Chase Buchanan
★★★★★ 5/5
GoogleScott Wesseder is really professional responsive and helpful. It was a smooth transition.Thank you allPositiveResponsiveness, Professionalism
Aysegul · 10 February 2021
Agent replied · 9 February 2025
Dear Aysegul,
Thank you for taking the time to leave us a review - it's very much appreciated! We are very pleased you had a positive experience with our St Margarets team!
Many thanks and we wish you all the best!
Kind regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotA truly helpful team.
We had thoughtful and helpful people answering the phone. Always keeping us up to date with feed back and developments with the sale of our property.
Jo · 21 August 2024
Agent replied · 28 October 2024
Hi Jo, thank you for sharing your experience with the team. We're happy to hear you were kept informed throughout the sale of your property. If you have any other questions, please do let us know.
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