Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleScott, and indeed all the team at CB, have been really helpful and very professional, which is why I have remained loyal and only used them since I first started renting my flat out in 2016. AndyPositiveResponsiveness, Quality, Professionalism, Value
Andy · 10 February 2022
Agent replied · 9 February 2025
Dear Andy,
We really appreciate you taking the time to leave this great review - we take our customer service very seriously, so it is great to hear that we have maintained your loyalty for over 5 years now!
Best wishes
Chase Buchanan
★★★★★ 5/5
GoogleKim at Chase helped secure our move in a tense few weeks, she quickly found us an alternative purchase after we were let down and was so helpful during the whole process.
Jo · 11 January 2023
Agent replied · 10 January 2025
Many thanks for your 5* review Jo.
Wishing you all the best in your new home.
Kind regards,
Chase Buchanan
★★★★★ 1/5
TrustpilotAwful
Awful. Unprofessional and straight rude. Me and 3 of my mates where lied about the start date when told in person and no attempt was made for it to be changed. We were bullied into to signing a tenancy agreement. And now they are with-holding our deposits after the landlord withdrew from our application which breaks government legislation. The manager of the Twickenham branch is very confrontational and was rude and highly unprofessional to one of my mates parents. Highly recommend to stay away from them
Nathan · 14 April 2020
★★★★★ 5/5
GoogleWe are currently looking for a new home and have been hugely impressed with Naj Fox in Chase Buchanan's St Margaret's office. She is hugely helpful, completely understands the type of property we are looking for but is also refreshingly honest about what might be suitable - and what isn't.
Michael · 11 February 2019
Agent replied · 9 February 2025
Hi Michael
Thank you for your kind words regarding the service you have received with Naj. It's always great to hear such wonderful feedback regarding my staff. Fingers crossed we can find you your dream home!
Best wishes,
Michael Peacock
Director
★★★★★ 5/5
TrustpilotWe are very pleased with Chase Buchanan…
We are very pleased with Chase Buchanan twickenham the great service they provide Especially Mr Lorenc he’s very professional and friendly at the same time He’s mindful that both parties are satisfied 🌸Mr Lorenc seems to be dedicated to his work always he’s reachable and there for you during the whole process from finding a property until settled We have been searching many month’sFor the right property and finally we landed Wonderful team and smooth process 🙏
Diana · 3 December 2020
★★★★★ 1/5
TrustpilotDefinite Bullies
Definite Bullies!. BE CAREFUL!! They will tell you what you want to hear just to get you to sign. This is all that matters to them, and once you sign they will be on to the next, casting you aside as a tenant. If anything breaks such as heating and hot water you will be left to your own devices. Someone may text or email you the following day if you leave a message on the EMERGENCY hotline, and talk you through trying to fix it. (do not expect a call). I cannot workout how there are good reviews when others who I have spoken to have the same issues.
Love · 9 December 2019
★★★★★ 5/5
GoogleTop tier service from Scott - took away all the hassle of finding the right property for us to rent. Myself, the kids and the cat love our new home!
Omar · 10 February 2023
Agent replied · 9 February 2025
Dear Omar,
We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you!
We wish you all the best.
Kindest regards,
Chase Buchanan
★★★★★ 5/5
GoogleAbsolutely great service by Pip at the St Margaret’s branch who managed to get everything moving very quickly and efficiently for our move. Can’t thank her enough for her help.
Osian · 10 February 2023
Agent replied · 9 February 2025
Many thanks for your 5* review Osian.
Wishing you all the best in your new home.
Kind regards,
Chase Buchanan
★★★★★ 5/5
GoogleWe've had such a fantastic experience dealing with Chase Buchanan at St Margarets. Both Lucy & Jade have been fantastic in the whole process from when our search commenced.
I always welcomed a call from Chase as they really understood our needs in our property search and never wasted our time showing us properties that didn’t fit our criteria. It was a pleasure working with them and despite being signed up with many letting agencies Chase found us the perfect property to rent in the end. They have a genuine friendly and professional attitude which made the whole experience easier.
Would highly recommend the Chase team in St Margarets.
Julie · 25 October 2019
★★★★★ 5/5
GoogleI highly recommend Chase Buchanan, Pippa in special has been really helpful throughout our renting process.
Livia · 10 February 2024
Agent replied · 9 February 2025
Many thanks for your 5* review Livia.
We really appreciate your kind words and recommendation.
Wishing you all the best!
Kind regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotSmooth transaction
Smooth transaction. Helpful agency. Appreciated!!
Ching · 28 August 2024
Agent replied · 28 October 2024
Hi Ching Wan Chan, thank you for your feedback, we really appreciate it. Please let us know if you have any other queries and we'll be happy to help.
★★★★★ 5/5
TrustpilotGreat service from team Twickenham…
Great service from team Twickenham lettings great job from Lorenc and his colleagues
Kledian · 2 April 2024
Agent replied · 28 October 2024
Hi Kledian, thank you for taking the time to leave a review for Lorenc and the rest of the Twickenham team. First-class service is the top of our agenda, so we're delighted to hear you experienced this. Please do not hesitate to get in touch if you need anything else!
★★★★★ 5/5
TrustpilotDaniel was great throughout the process…
Daniel was great throughout the process and helped us secure our dream home. When issues came up he helpes us resolve them - brilliant service
Rich · 19 July 2021
★★★★★ 5/5
TrustpilotQuick rental needed in difficult circumstances
I had to very quickly leave my home and move back to St Margaret's under very sad / distressing circumstances. Pippa from the St Margaret's office could not have been more supportive, sensitive and extremely helpful in find me and my little boys (dogs) our new temp home. Thank you so much from us all.
Claire · 20 July 2023
★★★★★ 5/5
GoogleWe rented a property through this agency and the experience was very good, the workers were very professional and friendly. Pippa and the whole team were very helpful.
Aurora · 10 February 2023
Agent replied · 9 February 2025
Dear Aurora,
We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you!
We wish you all the best.
Kindest regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotVery quick in getting me new tenants…
Very quick in getting me new tenants and very proactive service from Vanessa
Thomas · 29 February 2024
Agent replied · 28 October 2024
Hi Thomas, thank you for taking the time to leave a review. We're delighted to have found you new tenants for your property. Should you need anything else, please do not hesitate to get in touch with Vanessa and the rest of the team.
★★★★★ 5/5
TrustpilotGreat service by Michael in Twickenham
Excellent service by Michael at the Twickenham branch, got us in to view our property quickly and communication when offering was great. Thanks to Michael!
Jessica · 23 March 2021
★★★★★ 5/5
TrustpilotFriendly and efficient
The agent at Chase helped us find a place quickly and efficiently.
Jem · 1 March 2024
Agent replied · 28 October 2024
Hi Jem, congratulations on your new home and thank you for leaving a positive review. We wish you all the best for 2024!
★★★★★ 5/5
TrustpilotProfessional and responsive
I was very satisfied with the professional and responsive approach taken by Chase Buchanan, in particular Daniel Johns & Danny Hicks.
Robert · 30 October 2021
★★★★★ 5/5
TrustpilotGreat concierge team always attentive…
Great concierge team always attentive and very quick in helping solving issues.
Melissa · 27 February 2024
Agent replied · 28 October 2024
Hi Melissa, thank you for sharing your experience with our concierge team. It's lovely to hear that you found them attentive and quick to resolve any issues. Please feel free to get in touch again if you need any help. Best wishes!
★★★★★ 5/5
TrustpilotGreat service from Lorenc and the…
Great service from Lorenc and the letting team in Twickenham
Gilman · 3 April 2024
Agent replied · 28 October 2024
Hi Gilman, thanks for your positive feedback for Lorenc and the team. Let us know if you need anything else!
★★★★★ 5/5
GoogleVery professional lettings agents!
Scott helped us with all the process, and one week later we were already enjoying our new flat ! We recommend them !
Hélène · 11 January 2023
Agent replied · 10 January 2025
Many thanks for your 5* review Helene.
Wishing you all the best in your new home!
Kind regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotScott at Chase Buchanan Letting was…
Scott at Chase Buchanan Letting was fantastic to work with. Friendly, listening and efficient. This service comes highly recommended.
Caroline · 19 January 2022
★★★★★ 5/5
GoogleMoving home can be really stressful, which is why I highly appreciate the professionalism and efficiency of the team at CB St Margarets. Lucy, Manuela and their colleagues look after you from start to finish and the company uses secure, audited, easy to use online tools to carry out tenancy related tasks such as payments or contract signing. The physical office is airy and welcoming, not least because of the friendly and smiling staff. Highly recommended!
Michał · 25 October 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
