Trusted Agent profile · Richmond upon Thames
★★★★★
853 reviews across 2 platforms
124 St. Margarets Road, St Margarets, TW1 2AA, Richmond upon Thames, TW1 2AA
Part of Chase Buchanan, see every office.
Chase's office in Richmond upon Thames, at 124 St. Margarets Road, is rated 4.6 out of 5 across 853 reviews on two platforms, including 418 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
GoogleI was very impressed with the service received from Chase Buchanan Twickenham, especially Catherine who was terrific, as was each and every member of the team. I would highly recommend Chase Buchanan.PositiveProfessionalism
Dear Francis, We appreciate you taking the time to leave this wonderful review - thank you! Best wishes, Chase Buchanan
5/5
GoogleThe support and guidance Scott Messeder and his team gave was second to none. From the initial contact to renting our future home, the process was simple and hassle free. Thank you
Dear Jonny, Thank you for this wonderful review for Scott and the team! We are thrilled to hear that he has met your expectations. We wish you all the very best and thank you for choosing Chase Buchanan. Kind regards, Chase Buchanan
5/5
GoogleIt's a good experience to rent a house from Chase Buchanan. They're so professional and with very good computer system for rental procedure. Pippa is very helpful and good manner. They sent email to make everything cleared and replied me so soon to avoid anything delay.
5/5
TrustpilotChasebuchanan have been amazing!
Chasebuchanan have been amazing! They have guided me through the process of buying my first house and given me really helpful advice along the way. They are friendly and approachable and easy to contact. They are always happy to answer any questions I have about the property.
Hi Jack, thank you for taking the time to leave a review. We're thrilled to hear that you have felt supported throughout your buying journey and if you need anything else, please do let us know.
5/5
TrustpilotDaniel Johns and Danny Hicks a great team
Daniel Johns and Danny Hicks provided excellent support during the sale of my property in Richmond. They were recommended by a friend who had used them before and thought very highly of this team at Chase Buchanan and I can only say I concur. Provided good advice at all times handled with professionalism.
Hi Mr Soley, thank you for taking the time to leave a review for Daniel and Danny and congratulations on the sale of your property. Should you need anything in the future, please do not hesitate to reach out to us. Wishing you all the best!
5/5
TrustpilotExceptionally professional
Ellie Hind (Renewal Negotiator) was exceptionally professional, helpful, and quick to respond. She handled a complicated renewal process with ease, making everything straightforward and stress-free. I wish all business interactions were as smooth and efficient. Thank you so much, Ellie!
Hi Phil, thank you for taking the time to write a great review. We are so glad Ellie was professional and helpful. We appreciate the kind words and wish you all the best.
5/5
GoogleOverall, great experience end to end. Pippa has been extremely responsive and proactive leading me through the process and answering all questions.
Dear Konstantin, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleAn efficient and thorough service throughout. Sophie was really proactive and helpful from finding properties for us to look at to following up on matters closer to exchange & completion. Would happily deal with Sophie and the sales team again!
Hi Becky I am so pleased to hear you found your service with Chase Buchanan, especially Sophie to be "efficient and thorough". I really appreciate you taking the time to leave us a review, we are always so grateful to anyone leaving us feedback. If we can assist you any further in the future please do not hesitate to get in touch. Best wishes, Michael Peacock Director
5/5
TrustpilotEveryone I spoke to at Chase Buchanan…
Everyone I spoke to at Chase Buchanan was extremely helpful throughout the recent changeover of tenants.
4/5
GoogleI have recently bought a property through Chase Buchanan. I must say i found Sophie absolutely brilliant. Reliable, switched on, committed. A real asset to their St Margarets team. Thanks Sophie!PositiveResponsiveness, Professionalism
Dear Anna, Thank you for taking the time to give such positive feedback about Sophie. We hope you are settled into your new home and if you ever need us for Sales or Lettings in the future, you know where we are! Kind regards, Chase Buchanan
5/5
GoogleSelling our property wasn't easy. A lovely little cottage that needed just the right buyer, and finding them in a pandemic made it even harder, Nevertheless the team at Chase never gave up. They never complained about the hundreds of people they showed around, and they impressed us with how they could keep finding more people to look. It took a while, but they kept doing their best, and we never doubted they were better than the competition. Finally the 'Success' board and we were delighted.
Dear Mike, Thank you for taking the time out to leave such positive feedback about our St Margarets office. If you ever need us for Sales or Lettings in the future, you know where we are! Kind regards, Chase Buchanan
5/5
GoogleChase Buchanan both managed our house in London for three years and also handled its sale. This company is really first class with their professionalism and attention to detail, which makes all the difference. Sophie Goodlace in the St Margarets sales office is exactly who you want handling your house sale. We can't recommend her highly enough. Selling a house in the time of covid you need all the support you can get. You will be in the best hands with Chase Buchanan.PositiveProfessionalism
Dear Ms Scott, Thank you so much for your wonderful words. We are thrilled to read reviews like this as we take our customer service very seriously! We wish you all the very best. Kind regards Chase Buchanan
5/5
GoogleWe have had such a wonderful experience working with Chase Buchanan and especially with Scott Messender from St Margrets, who has been super helpful and instrumental in our search for our new home. He showed us great quality places that matched our needs perfectly, and helped us get ahead of the market with new properties. He was super responsive and engaging through the whole process, and in doing so found us our new home which we are extremely excited to live in for a very long time!! I would recommend him and the whole Chase Buchanan team to anyone searching for rental properties in the South West of London - I am sure they are great everywhere though! :)PositiveResponsiveness, Quality, Professionalism, Value
Dear Lizaan, We are so pleased that Scott met your expectations. Thank you for taking the time to leave us this great review - we really appreciate it! Best Wishes Chase Buchanan
5/5
GoogleA big thank you to Pippa Stafford who helped me rent a lovely flat in St Margarets. Pippa was professional, answered all my questions and provided a high quality service.PositiveProfessionalism
Thank you for your kind words regarding Pippa. We are glad she made the process easy for you. You know where we are if you need anything in future. Kind regards, Chase Buchanan
5/5
TrustpilotTenancy Renewal
Thanks for another really smooth tenancy renewal Chase Buchanan. Great work Ellie Hind.
Thank you, Richard! We're glad to hear that your tenancy renewal went smoothly. Ellie and the team work hard to provide excellent service, and your feedback means a lot to us. Looking forward to assisting you again!
5/5
TrustpilotRenewing lease
I recently worked with Chase Buchanan on my flat’s lease renewal, and it couldn’t have gone smoother. Ellie, their renewals negotiator was prompt, professional, and handled everything seamlessly, making the process easy for both me and the tenants. Highly recommend!
Hi Luxe Limited, thank you for taking the time to leave a great review. We are so glad Ellie was prompt and professional. We appreciate the support and wish you all the best.
1/5
TrustpilotExtremely Disappointing End of Tenancy Experience with Chase Buchanan
After our tenancy experience, I would strongly advise tenants to proceed with caution when dealing with Chase Buchanan.
5/5
GoogleScott was amazing! Made us feel like we were in safe hands for making such a big decision. Can’t fault his level of professionalism and welcoming manner. Thanks again to Scott and the rest the guys at Chase!
Dear Daniel, Thank you for taking the time to write a lovely review about Scott and his professionalism. We are happy that you felt you were in safe hands. If you ever need any assistance with Sales or Lettings in the future, you know where we are! Kind regards, Chase Buchanan
5/5
TrustpilotKnowledgeable and Supportive Agent
I recently rented my first home through Chase Buchanan, and the experience was fantastic. My agent, Tom, was knowledgeable, supportive, and made the entire process smooth and stress-free. I highly recommend Chase Buchanan for their professionalism and commitment to clients.
Hi Wary, thank you for sharing your experience and congratulations on your first rental with us. Should you have any other queries, please do get in touch.
5/5
TrustpilotVery professional and so helpful…
Very professional and so helpful finding new tenants for my property. I had so much trust in the team to get the right tenants to fulfill my needs in my property and long term. Will definitely be back in the future if needed anything else or help with! Thanks again Chase Buchanan
Hi Molly, thank you for your review. We're thrilled to see you had such a positive experience with us and should you need anything in the future, please let us know. Best wishes!
5/5
GoogleSarah and Pippa have been calm, efficient and confident in their work, bringing the promised results in short time. They are always accessible and very easy to do business with and as such, are a credit to Chase Buchanan and it is no surprise they help the company lead the market in this area; I wouldn’t recommend anyone else.
Dear James, Thank you for your lovely review for Sarah and Pippa, they will be thrilled to read this. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! We really appreciate your kind words and recommendation. Kind regards, Chase Buchanan
5/5
GooglePippa was really helpful and flexible with viewing properties and answered all my questions as my first time renting! Would definitely recommend!! Really fast process and clear communication throughout!PositiveQuality
Dear Ms Windsor, Thank you for your 5* review! We are thrilled that Pippa helped you along the way! Do let us know if we can help with anything else in the future. Kind regards Chase Buchanan
5/5
GoogleWe found Chase Buchanan, in particular Jade, welcoming and reasonable throughout the process and are very grateful to them for supporting our search and representing us to the landlords that we entered into negotiations with. We would be more than happy to deal with them again in the future, Chase Buchanan are very fortunate to have such friendly, professional agents representing them, integrally challenging the stereotype of estate agents.
5/5
GoogleChase Buchanan have helped make a very stressful experience feel less so. Especially Gareth in the St Margaret's branch whose warm nature and honesty was very much appreciated.
Dear Clarissa Thank you for this 5* review for Gareth. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Chase, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Chase Buchanan, St Margarets hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
Yes. Chase Buchanan won Platinum in The Trusted Agent 2026 awards.
