Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotNew fencing at last! Thanks Bijou!
I am renting and have been watching our fencing gradually delapidate front and rear of the house. Bijou patiently pursued the repair (full replacement) with the landlord overseas and we finally got fencing front and rear gardens fully replaced in a day and a half..great job. Thanks for your help Bijou!
Mr · 12 November 2024
Agent replied · 22 December 2024
Hi Colin, thank you for the positive feedback. We are so glad you was able to get your fencing repaired. We are always here to help should you need anything else.
★★★★★ 4/5
TrustpilotBungalow Success!
Chase Buchanan quickly found me a proceedable purchaser, which went through to completion promptly, without any significant issues. Thank you!
Andrew · 14 November 2025
Agent replied · 22 November 2025
Thank you for your positive feedback, Andrew! We're glad to hear that you had a smooth experience with us and that we could assist you in finding a proceedable purchaser. If you need anything else in the future, feel free to reach out!
★★★★★ 5/5
GoogleHuge thanks to Pippa at Chase Buchanan St Margaret’s for helping me rent my first properly with ease. I could not recommend more, the process wouldn’t have been the same without her!
The · 10 February 2023
Agent replied · 9 February 2025
Thank you for your lovely review for Pippa, they will be thrilled to read this. We really appreciate your kind words and recommendation!
Kind regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotExcellent service
Gemma was super helpful and quick at answering any of our questions. Would highly recommend.
Pelham · 7 April 2024
Agent replied · 28 October 2024
Hi Pelham, thank you for taking the time to leave a review for Gemma, she'll be delighted to read this. If you need anything else, please do get in touch!
★★★★★ 5/5
GoogleScott Messeder is awesome. Best Lettings Negotiator I have dealt with so far. He has been super helpful and has gone above and beyond in providing a great service. Thanks Scott
Freya · 10 February 2023
Agent replied · 9 February 2025
Dear Freya,
Thank you for this wonderful 5* review for Scott. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience!
Kind regards,
Chase Buchanan
★★★★★ 5/5
GoogleI highly recommend registering with Chase Buchanan St Margaret's. Communication was fast and clear at every step of the way with Pippa and the team, making the process very straight forward.
Mark · 10 February 2023
Agent replied · 9 February 2025
Dear Mark,
We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you!
We wish you all the best.
Kindest regards,
Chase Buchanan
★★★★★ 5/5
GoogleThank you to the Chase Lettings team in St Margaret’s . A quick and easy service and a pleasure to work with.
David · 15 October 2025
Agent replied · 22 October 2025
We’re thrilled to hear you had a quick and easy experience with our team! Your satisfaction is our priority, and we appreciate your kind words. Looking forward to assisting you again in the future!
★★★★★ 5/5
GoogleTop service from Louis. Was a pleasure dealing with him. Highly recommend!!!
Hamish · 16 January 2026
Agent replied · 23 January 2026
Thank you, Hamish! We're thrilled to hear you had a great experience with Louis. Your recommendation means a lot to us, and we look forward to helping you again in the future!
★★★★★ 5/5
GoogleI've had a great experience dealing with the whole team at the St Margaret's branch. Helpful, professional and proactive throughout the whole process. Special thanks to Danielle for chasing a few bits with the new landlord for me and to Sarah for making me feel welcome from day 1.
Ervin · 25 October 2019
Agent replied · 23 October 2024
Thank you so much for your kind feedback about the Lettings team at St Margarets. We are delighted to hear that Sarah made you feel welcome and that Danielle was so helpful in making the process run smoothly. If you require any of our services in the future, please do not hesitate to get in touch, you know where we are.
Kind regards,
Chase Buchanan
★★★★★ 5/5
GoogleThe team at Chase Buchanan has been very helpful in our search - they ensured to follow-up with us far more rigorously compared to other agencies and let us know as soon as something that fit our search criteria came available. When we found a place that fit the bill, Jade was very prompt in ensuring things got sorted for us, which is very important when doing a property search whilst super busy with work. Thanks very much to Jade & the team!
Alwynne · 11 February 2020
★★★★★ 5/5
GoogleWorking with Pippa Strafford inspires confidence and motivation. I'm delighted to have worked with her throughout my process and highly recommend her. Thank you so much dear Pippa.
Banu · 9 August 2025
Agent replied · 8 September 2025
We’re thrilled to hear about your positive experience with Pippa! Thank you for your kind words and recommendation; it means a lot to us!
★★★★★ 5/5
GooglePippa Stafford was truly exceptional. She was always available and very quick respond . The process was quick and very professional.
Borislav · 24 October 2023
Agent replied · 23 October 2024
Hi Borislav,
Thank you for the wonderful review! We're delighted to hear you had a great experience with us. Your support means a lot.
Best regards,
Chase Buchanan
★★★★★ 1/5
TrustpilotThis review is for Chase Buchanan
This review is for Chase Buchanan - Exeter Estate Agents
Minhas · 23 January 2026
Agent replied · 21 March 2026
We’re sorry to hear about your experience, Minhas. Your feedback is important, and we take concerns like yours seriously. We’re committed to delivering great service and ensuring fair treatment for all tenants, we apologise that we missed the mark on this occasion. Thank you for bringing this to our attention.
★★★★★ 5/5
TrustpilotGreat experience!
Great experience!Nathaniel was very kind and attentive, understanding our needs, would highly recommend!
Ellen · 10 April 2024
Agent replied · 28 October 2024
Hi Ellen, thank you for sharing your experience with Nathaniel. We really appreciate the feedback and recommendation. Wishing you all the best!
★★★★★ 5/5
TrustpilotA simple request quickly handled
A simple request, friendly and quickly handled.
Philip · 6 October 2026
★★★★★ 5/5
GoogleIt took less than 48 hours to secure our new home through Chase Buchanan from arranging a viewing to signing the contract. Gareth was super helpful and responsive and would definitely recommend him to anyone looking to make a move!
Zak · 24 October 2021
Agent replied · 23 October 2024
Hi Zak,
Thank you very much for your lovely comments about Gareth, we are delighted that you found him so professional and hope you enjoy your new home.
Kind regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotMy experience was entirely positive
My experience was entirely positive. From my first visit to Chase Buchanan's office in St Margaret's, I was especially impressed by the kindness of Allessandro Cretella. At every step of the process, including visits to the property, and facilitating the buying transaction, he was efficiently shepherding the process to its successful outcome. Thank you.
Malcolm · 7 August 2024
Agent replied · 28 October 2024
Hi Malcolm, thank you for sharing your experience with Allessandro and the team in St Margarets. We're happy to hear that everything went smoothly and wish you all the best in your new home.
★★★★★ 5/5
GoogleExcellent service from the Lettings team. At the time we were looking, the market was such that properties were going fast and for well beyond their asking price, leading to bidding wars on every place we viewed. Despite this level of stress, Scott and the Lettings team were calm, professional and most of all provided reassuring guidance throughout the process. This ultimately led to us securing a property that was ideal for our needs. The online process for references and signing the agreement was quick and effortless. Even when the paperwork was being held up by Landlord's signatures the Chase team were happy to follow-up to ensure completion.
Richard · 24 October 2022
Agent replied · 23 October 2024
Dear Richard,
We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you!
Wishing you all the best in your new home!
Kindest regards,
Chase Buchanan
★★★★★ 5/5
GoogleHaving been hunting for a house for almost 5 months there has been only one constant throughout and that is Chase Buchanan, we had spoken to all the lettings agencies in London and none and no one gave us the exceptional service that Chase Buchanan
They made sure we had regular updates on any availability, understood and looked for exactly what we needed and didn’t give up even when it seemed a lost cause, They also called regularly to check up on what we were thinking and to let us know they was still on the lookout, honestly it’s very rare you genuinely get someone who goes above and beyond in any field and at times it felt we were getting preferential treatment.
In the end it seems Chase Buchanan has found us the perfect place, in the perfect location, with all of our requirements, can’t wait to move!
A genuine thank you to Chase Buchanan team just doesn’t feel like enough!
100% would recommend Chase Buchanan team to a friend!
Mohamed · 24 October 2022
Agent replied · 23 October 2024
Dear Mohamed,
Thank you for your lovely review for our St Margarets Lettings team, they will be thrilled to read this. We really appreciate your kind words and recommendation!
Kind regards,
Chase Buchanan
★★★★★ 5/5
GoogleI have used CB for rental purposes for many years. The service is very personable and professional, and online services have been seamless.
Jen · 15 September 2025
Agent replied · 22 September 2025
Thank you for your fantastic feedback, Jen! We’re thrilled to hear that you’ve had a great experience with our personable and professional service over the years. It’s our goal to make the rental process as seamless as possible for our clients. We appreciate your continued trust in us!
★★★★★ 5/5
TrustpilotChase Buchanan have been a great help
Chase Buchanan have been a great help. Would highly recommend Ben, his proffesionalism was incredible
Gurmir · 19 June 2025
★★★★★ 5/5
TrustpilotSuccessful sale
We have just sold our house with the help of Anna and Adele, who were fantastic from start to finish.
T · 13 October 2025
Agent replied · 22 October 2025
Thank you, T Richardson! We're thrilled to hear about your positive experience with Anna and Adele. It's great to know their expertise and communication made your home-selling process smooth and enjoyable. We appreciate your kind words and look forward to assisting you in the future!
★★★★★ 4/5
TrustpilotRenewal went smoothly
Renewal went smoothly. Many thanks.
David · 9 August 2024
Agent replied · 28 October 2024
Hi David, thank you for sharing your experience and we're happy to hear the renewal process went smoothly. Please do let us know if you need anything else.
★★★★★ 5/5
TrustpilotVanessa Kelmendi from the Hampton…
Vanessa Kelmendi from the Hampton office found us a wonderful new tenant, who moved into the property very soon after. All the legal checks and the tenancy agreement were conducted quickly and efficiently. Consistent contact was made to inform us of the process, which went smoothly. We would recommend working with Vanessa Kelmendi, she is very professional and helpful.
Vera · 21 April 2024
Agent replied · 28 October 2024
Hi Vera, thank you for your review and congratulations on finding a tenant with Vanessa from our Hampton office. Should you need anything else, please do not hesitate to get back in touch. Best wishes!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
