Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotIssues sorted Quickly!
We had an issue with our boiler, and our property manager Molly immediately got a plumber out, who had a look and prescribed a new boiler needed to be fitted. Within a week a whole new system was installed by a very friendly plumber who explained everything to us, and what to look for in the future.
Matthew · 5 December 2024
Agent replied · 22 December 2024
Hi Matthew, thank you for taking the time to leave a great review. We are so glad Molly was able to resolve the issue so quickly. We are always here to help should you need anything further.
★★★★★ 5/5
TrustpilotI’ve had a good experience working with…
I’ve had a good experience working with the company, particularly with Bijiou, the property manager. He was prompt in addressing all issues and emails in a professional manner.
Nombasa · 7 November 2025
Agent replied · 22 November 2025
Thank you, Nombasa! We're thrilled to hear about your positive experience and appreciate your kind words about Bijiou. Our team is dedicated to providing excellent service, and it's great to know we hit the mark. Looking forward to assisting you again!
★★★★★ 5/5
GoogleLouis was reactive and great to interact with
Benoit · 11 December 2024
Agent replied · 9 February 2025
Hi Benoit, thank you for the great review. Wishing you all the best.
★★★★★ 5/5
TrustpilotVery professional
Vanessa was very professional and helpful with the complete process right from managing the viewings to finalising the house and managing the referencing process.
Nitin · 7 March 2024
Agent replied · 28 October 2024
Hi Nitin, thank you for your feedback. It's lovely to hear Vanessa helped you throughout the process and got everything finalised for you. Should you need anything else, please feel free to reach out. Best wishes!
★★★★★ 5/5
GoogleAiden has always been very helpful with his vast knowledge of the lettings market. Always found good tenants and a great service. Thank you Aiden and the team at chase
Kieran · 24 October 2023
Agent replied · 23 October 2024
Many thanks for your 5* review Kieran.
Wishing you all the best!
Kind regards,
Chase Buchanan
★★★★★ 5/5
Trustpilotnew tenant for our rental property in 24 hours!
Found a tenant for our 2 bedroom bungalow in Hampton in 24 hours!
Richard · 11 March 2026
Agent replied · 21 March 2026
Thanks for the fantastic feedback, Richard! We're thrilled to hear you found a tenant so quickly and appreciated our communication and attention to detail. Your satisfaction is our priority, and we look forward to assisting you again in the future!
★★★★★ 5/5
GoogleAmy made our letting experience seamless and stress-free. Thank you for your outstanding support!
Yasemin · 24 August 2024
Agent replied · 23 October 2024
Hi Yasmin, thank you for the great review. We are so glad Amy made the experience seamless and stress-free. We appreciate the support and wish you all the best.
★★★★★ 5/5
GoogleChase Lettings division have been very prompt and professional in finding the right tenants for our flat. In little over a week we had a contract in place. Well done to Gareth and the team for your slick and friendly service.
Guy · 24 October 2022
Agent replied · 23 October 2024
Dear Guy,
We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you!
We wish you all the best.
Kindest regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotChase Buchanan are an amazing agency…
Chase Buchanan are an amazing agency and also add that local touch. Thank you Ben for helping me find a property!
Harry · 24 July 2025
★★★★★ 5/5
GoogleSophie was really helpful in all aspects of my recent house purchase. From finding something suitable for us, all the way through to completing. She went above and beyond the call of duty in many instances and her help was very much appreciated. I would definitely recommend her, along with the wider Chase Buchanan Sales team.
Harriet · 25 October 2019
Agent replied · 23 October 2024
Hi Harriet
I am so glad to hear you felt Sophie went "above and beyond the call of duty" through your entire purchasing process. It is always a delight to read such great feedback regarding my staff, I appreciate anyone taking the time out of their day to leave us a review and want to thank you for your feedback.
If you do require any of our services In the future please do not hesitate to get in touch, you know where we are!
Best wishes,
Michael Peacock
020 8744 2434
★★★★★ 5/5
TrustpilotDaniel Johns is a super star
Daniel Johns is a super star! He went above and beyond to make it a successful sale and supported me throughout the process. I loved working with him. 10 stars!! I would highly recommend.
Samira · 15 February 2025
★★★★★ 5/5
TrustpilotEllie Hind was absolutely brilliant…
Ellie Hind was absolutely brilliant whilst renegotiating our renewals tenancy contract. She was professional though out the process, keeping me informed and was very helpful addressing all my questions and concerns.
RD · 24 March 2025
★★★★★ 5/5
GoogleMassive thanks to Sophie who was brilliant throughout our recent sale/purchase, dealing with both sides and ensuring a smooth process - great to deal with, always reachable and on top of the detail. Delighted with the outcome. Thanks to Sophie and all involved at Chase.PositiveResponsiveness, Quality, Professionalism, Value
Will · 24 October 2021
Agent replied · 23 October 2024
Dear Will,
Thank you for taking the time to leave us your kind comments, we take our customer service very seriously so 5* reviews like this mean a great deal.
We wish you all the very best for the future.
Kind regards
Chase Buchanan
★★★★★ 5/5
GoogleGareth is an absolute star and has been true to his word. He is honest and upfront and has been a pleasure to deal with, going out of his way to ensure that he presented my offer to the landlords in the best light. Thanks Gareth.
Biddy · 10 February 2022
Agent replied · 9 February 2025
Dear Biddy,
Thank you for this wonderful 5* review for Gareth. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience!
Kind regards,
Chase Buchanan
★★★★★ 5/5
GoogleIn a stressful market, everyone I’ve dealt with in the lettings team has been great, so helpful and patient. Big thanks to Joel and Pippa
Daniel · 11 January 2024
Agent replied · 10 January 2025
Dear Daniel,
We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you!
We wish you all the best.
Kindest regards,
Chase Buchanan
★★★★★ 5/5
GoogleA 5 star service provided throughout. Naj was highly organised and was proactive in finding properties that suited our needs. Naj was very patient with us and new the landscape very well ! - we felt very well informed from start to end. Would happily deal with Naj and the team at Chase Buchanan again!
Zafer · 25 October 2019
Agent replied · 23 October 2024
Dear Zafer
I am delighted to hear you found your service with Naj "highly organised" and "proactive". It is always so lovely to read such great feedback regarding my staff.
I am so appreciative of anyone taking the time out of their day to leave us a review.
If you do require any of our services in the future, please do not hesitate to contact us.
Best wishes,
Michael Peacock
020 8744 2434
★★★★★ 5/5
TrustpilotThank you Nathaniel for helping me with…
Thank you Nathaniel for helping me with my search, very professional and efficient with helping me settle and in Twickenham.
Cosmoz · 10 April 2024
Agent replied · 28 October 2024
Hi Cozmoz, thank you for taking the time to leave a review for Nathaniel, he'll be delighted to see this. Wishing you all the best in Twickenham and feel free to get back in touch if you need anything else.
★★★★★ 5/5
TrustpilotAmazing!
Purchased a flat through this estate agent, mainly dealing with Kris and Adele from Hampton branch. They were super helpful throughout the difficult process. They chased up my solicitors many times on my behalf. They were patient and very quick to reply. Kris answered several questions I had even if they dont come under his remit.
TT · 1 November 2024
Agent replied · 22 November 2024
Hi TT, thank you for sharing your experience with Kris, Adele and the Hampton team. It was a pleasure to have assisted you throughout the process of purchasing your property. Should you need any help in the future, please do let us know.
★★★★★ 5/5
TrustpilotWhen I was looking for an estate agent
When I was looking for an estate agent, I asked three separate estate agents to come and value.
Customer · 11 January 2026
Agent replied · 28 October 2024
Thank you for your wonderful review! We're thrilled to hear about your positive experience with Erin and the team. It’s great to know that their expertise and support made a difference during the sale process. We appreciate your trust in us and wish you all the best in your new home!
★★★★★ 5/5
TrustpilotThank you Lorenc and the Chase Buchanan…
Thank you Lorenc and the Chase Buchanan Twickenham team for letting out my property. Their service is next to none.
Elton · 1 April 2024
Agent replied · 28 October 2024
Hi Elton, thank you for your feedback and letting your property through Lorenc and the Twickenham team. We're happy to have assisted and wish you all the best for this year.
★★★★★ 1/5
TrustpilotDisappointing
My partner and I were looking to rent out a garden flat. We told Chase Buchanan from the get go we also had a small house cat.We booked a viewing which I only got a phone confirmation for. I had to call them myself an hour before the appointment (while I was already getting dressed up) for them to let me know it had actually been cancelled.I agreed to rebook the viewing as we really liked the property. One hour before the scheduled, confirmed viewing (again, while I was getting dressed up and ready to leave the house), I was called by one of the agents who told me the landlord did not accept pets.Why was it confirmed in the first place? God knows. In hindsight, after seeing all these reviews, I am glad I didn’t get to sign any contract with them and never will.
Andreea · 25 July 2021
★★★★★ 5/5
GoogleThank you Louis for all the help!
David · 11 November 2024
Agent replied · 9 February 2025
Thank you for the great feedback.
★★★★★ 5/5
GoogleI couldn’t recommend Sophie Goodlace highly enough.
Professional at all times and very (very) knowledgeable of her market.
Ensured our purchase was exceptionally well managed and responded to us quickly and unfailingly.
Negotiated changes in circumstances diplomatically and effectively - and delivered an incredibly high level of service!PositiveResponsiveness, Quality, Professionalism
Michael · 10 February 2021
Agent replied · 9 February 2025
Dear Mr Weir,
Thank you for your kind feedback about Sophie. We understand that moving home can be very stressful so we always aim to make it as stress free as possible.
If you ever need our help with Sales or Lettings in the future, you know where we are.
Kind regards,
Chase Buchanan
★★★★★ 5/5
GoogleWe recently rented a property through Pippa at Chase Buchanan St Margarets and the process was seamless. Pippa is always great to work with and very professional.
Matthew · 24 October 2023
Agent replied · 23 October 2024
Many thanks for your 5* review Matthew.
Wishing you all the best in your new home!
Kind regards,
Chase Buchanan
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