Chase Buchanan, St Margarets reviews in Richmond upon Thames

★★★★★ 5/5

Google

Scott has been fantastic in guiding me through my first lettings experience. He was patient and took the time to really understand my exacting requirements. He made the process simple and easy to follow and swiftly dealt with the queries that popped up along the way.

Martin · 11 January 2023

★★★★★ 5/5

Google

I was looking to rent property in Twickenham, and Pippa and Sarah went above and beyond to ensure that the process of securing a property would be as smooth and painless for me as possible. Pippa made the process eay and fast, something I didn't expect at all, given the generally unfriendly rental market for renters in London at the moment. Would definitely use their services in future.

Sanda · 24 October 2023

★★★★★ 5/5

Google

Pip was great to deal with and guided me to finding my perfect home, would highly recommend!

Lachie · 19 October 2024

★★★★★ 5/5

Trustpilot

Great service 10/10

Laura was really helpful in finding us good quality tenants and ensuring the moving in process was smooth. Thanks Laura!

Jane · 31 August 2024

★★★★★ 5/5

Google

As acting intermediary for the purchase of 17 Beauleigh Close for Mrs Carola Shephard and her son Henry, the service I experienced provided by Chase Buchanan was excellent. In particular the professional attention given by Sophie Goodlace as senior sales negotiator. Mrs Shephard and her son are very happy with their new house. We thank you for your attentive professionalism and first class service.

Felix · 11 February 2019

★★★★★ 1/5

Trustpilot

Chase Buchanan - Twickenham

Having sent a few enquiries out as one does at the end of a tenancy and looking to move, I was inundated with phone calls and voicemails from Chase Buchanan despite my explicit message in every enquiry ‘DO NOT CALL - due to my shift working pattern I am not able to answer calls during normal working hours’. This having been neglected, I of course was not able to return calls on time but always answered emails as promptly as I could. A property I was due to move into via a separate agent fell through on the day the tenancy was set to begin due to the landlord deciding to move into the property himself with his entire family, so I sent out new enquiries including some to Chase Buchanan. On Friday I listened to a 40 second voicemail from one of their agents whereby he asked for a call back, was silent for half of the message having not realised he didn’t hang up and said ‘ugh I’ve spoken to this girl so many times’. Perhaps see this as an opportunity to sell one of your properties, or have sympathy that I still have not managed to move, rather than complain at the new work prospect and be blatantly rude. I emailed this individual advising him to learn to hang up the phone before making remarks and not to bother contacting me again. I then received both a marketing email and a phone call from the individual the following day trying to offer alternative properties and barely apologising for the ‘prolonged’ voicemail. I told him it wasn’t the fact it was prolonged, but the rudeness of the comment at the end. I reminded him not to contact me again and my decision was based purely on his unprofessionalism. Good luck losing clients with that kind of attitude Chase Buchanan.

G · 14 January 2024

★★★★★ 5/5

Trustpilot

Ellie has been super helpful in the…

Ellie has been super helpful in the process of looking for a new flat - she's been very communicative and a great pleasure to work with throughout the whole process.

Jennie · 23 February 2024

★★★★★ 1/5

Trustpilot

Avoid Chase Buchanan, Predatory deposit practices

​Be extremely careful when ending a tenancy with this agency. They attempted to withhold nearly £300 of my deposit for "cleaning fees" and "rent arrears" that were completely unjustified. I was forced to go through a full TDS adjudication to get my money back.

David · 5 May 2026

★★★★★ 5/5

Google

Gareth at Chase Buchanan St Margaret went out of his way to get all the papers sorted for the contract when I faced obstacles as a self employed. I felt well looked after. He’s very professional and provided me with a high class service.

Marta · 10 February 2023

★★★★★ 5/5

Google

Scott and his team were fantastic, they help me and my partner finding a 1 bedroom flat in the area that we wanted with a tight budget.They were very quick to respond and arranging visits and finalising all the paper work. Highly recommend Scott and his team!

Vera · 24 October 2022

★★★★★ 5/5

Google

Pippa and the team at Chase Buchanan St.Margarets have been so helpful and a pleasure to deal with. They went over and beyond to help us view and secure a great place. Highly recommend. :)

Ryan · 24 October 2023

★★★★★ 5/5

Google

Louis was fantastic with my rental process, thanks for all his help :)

Mohammed · 7 December 2024

★★★★★ 5/5

Trustpilot

I am tenant in one of the property from…

I am tenant in one of the property from last 3 years , i have found them very professional & helpfull.

Hassan · 7 October 2026

★★★★★ 5/5

Trustpilot

Thanks Kris

Thanks Kris , you were brilliant from start to finish, sold my house for full asking price from the first viewing, I highly recommend Chase Buchanan at Hampton Hill

Consumer · 1 March 2024

★★★★★ 5/5

Trustpilot

Flawless

I can't fault my experience with Chase Buchanan. Pippa was friendly and helpful throughout the process, always quick to answer any questions and offer advice.

Carlitos · 16 May 2024

★★★★★ 5/5

Google

The whole team make dealing with Chase Buchanan a pleasure. I really feel like my property is in safe hands. Aiden is not only knowledgeable and professional, but always available whenever I need assistance.

Cillian · 24 October 2023

★★★★★ 5/5

Google

Massive thanks to Pippa and Oliver! My partner and I were looking for property to rent in St Margraets area. Pippa and Oliver assisted us all the way through the renting process and even after we moved in! We are glad to find Chase Buchana to help us finding the current apartment.PositiveResponsiveness, Professionalism

Angel · 24 October 2021

★★★★★ 5/5

Trustpilot

Chase Buchanan have managed my property…

Chase Buchanan have managed my property portfolio for the last 26 years and have been excellent.

Aspy · 20 March 2026

★★★★★ 5/5

Trustpilot

As Landlords we have excellent service…

As Landlords we have excellent service from Chase Buchanan and especially the property manager Audrey Sawyer.

Mrs · 19 March 2026

★★★★★ 1/5

Trustpilot

Landlords & Tenants - AVOID!

We originally signed our tenancy agreement with Lets Move who offered a great service. Then they got bought by Chase Buchanan and that's where our problems started...We reported a mould problem throughout the flat and nothing was done about it. The carpet and walls were damp to touch and it wasn't until we got an independent inspection that we learned the place was riddled with mould mites. This explained my partners asthma condition worsening considerably.On the very rare occasion they did reply to our polite and reasonable emails we got a blunt, unhelpful response often written in a defensive tone accepting no responsibility.After almost a year of living in these conditions we decided to cut our losses and managed to find another flat to move into. This involved having to replace a large proportion of furniture as we did not want to take the mould mite infestation with us, costing thousands.To some up their unprofessional approach to letting they tried withholding our deposit to go towards fixing the damp issue. Our deposit was quickly returned when we suggested going legal.We are now renting through Taylors who cannot do enough to help us and the whole process feels a lot more professional.

Sam · 25 November 2023

★★★★★ 5/5

Trustpilot

I am the landlord of a property that is managed by Chase Buchanan…

I am the landlord of a property that is managed by Chase Buchanan. I have had the pleasure of dealing with Michelle Hand and Bijou Pasticheur in the Hampton Hill office. They are always courteous, helpful and extremely efficient. I have had issues both with the current tenants and also problems with water/boilers that have been dealt with very promptly.

Arne · 26 November 2024

★★★★★ 5/5

Google

Very positive experience with Chase Buchanan's letting service. Pippa was very helpful, always replied quickly to any questions along the way, and she and her colleague Chloe made the whole process from viewing to signing the tenancy, getting Inventory done etc very smooth and efficient.

Angelika · 24 October 2022

★★★★★ 5/5

Google

I had an excellent experience with the Rental Team from start to finish. As someone new to the country, I had many questions, and the team was incredibly patient and helpful throughout the entire process. Their clear communication and dedication made the journey smooth and stress-free, ending in a successful contract signing. I highly recommend their services to anyone seeking professional and reliable real estate assistance. Thanks, Pippa & the team!

Can · 26 May 2024

★★★★★ 5/5

Google

Second time I have used Chase Buchanan to find my home and they continue to impress. Aiden was fantastic and took the time to find exactly what we wanted, very good service overall.

Benjamin · 24 October 2023