5/5
TrustpilotVery helpful and supportive of first time buyer
Can’t thank Adele enough for all her hard work and excellent communication throughout the whole process of buying my First property.
Trusted Agent profile · Richmond upon Thames
Chase Buchanan, St Margarets reviews in Richmond upon Thames
★★★★★
853 reviews across 2 platforms
124 St. Margarets Road, St Margarets, TW1 2AA, Richmond upon Thames, TW1 2AA
Part of Chase Buchanan, see every office.
Chase's office in Richmond upon Thames, at 124 St. Margarets Road, is rated 4.6 out of 5 across 853 reviews on two platforms, including 418 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Reviews
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
Trustpilot4/5
TrustpilotChase Buchanan
Very friendly staff, in particular Laura. She was very helpful and efficient when communicating.
Agent replied · 14 February 2025
Hi Paul, thank you for the positive feedback. We are so glad Laura was friendly and helpful. Best Wishes.
5/5
TrustpilotProfessionalism Perfection!
As an ex-estate agent myself and having worked in agency for 25+ years, I cannot recommend Chase Buchanan enough. From the first meeting to discuss the value of the property to the date of completion, they were absolutely fantastic. Their valuation was accurate, they gave me feedback that viewings were booked, reminded on the day of the viewing and then gave feedback on the viewing every single time. We got the property under offer which subsequently fell through and they managed to get it back under offer within 48 hours. The best agents I have ever dealt with in all of my years of buying and selling, they work hard and are always highly professional. I want to mention David Casey, Kim Green and Steve Crane as if you deal with any of these three individuals you are in excellent hands. Well done to you all, I am seriously impressed, you are so far superior to your competitors in the area and I would recommend you to anyone who is thinking of selling.
Agent replied · 28 October 2024
Hi Simon, thank you for taking the time to share your experience with us. We're thrilled to hear that David, Kim, Steve and the rest of the team went above and beyond for you during the sale of your property and we wish you all the best for the future!
5/5
GoogleI was very pleased with the service provided by Pippa and Chase Buchanan. I would like to thank Pippa for her patience and great help.
Agent replied · 23 October 2024
Hi Huseyin, Thank you for the great review and sharing your experience with Pippa. We appreciate the kind words and support.
5/5
GoogleSimply the fact that Chase Buchanan is one of the best in St Margarets. We were so stressful to search for the property to rent. Lucky that with the help from Ms. Pippa Stafford, who really know our requirement and help us to find the right property efficiently and effectively. Highly recommended!!
Agent replied · 23 October 2024
Dear Web, Thank you for your lovely review for Pippa, they will be thrilled to read this! We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
5/5
TrustpilotChris and team worked tirelessly to…
Chris and team worked tirelessly to ensure a high number of viewings. They communicated issues well and followed up on all aspects of the sale!
Agent replied · 28 October 2024
Hi JLe, thank you for sharing your experience with Chris and the team. It's amazing to hear that they organised a number of viewings for your property. If you need anything else, please let us know.
5/5
GoogleWe have recently found our new home through Chase Buchanan! Thanks to Pippa and Sarah, our experience has been incredibly easy and enjoyable, due to their fast responses and their genuine care for their customers. We couldn’t recommend them enough!
Agent replied · 23 October 2024
Dear Isabelle, Thank you for your lovely review for Sarah and Pippa, they will be thrilled to read this. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience and recommendation! Kind regards, Chase Buchanan
5/5
TrustpilotChase Buchanan provides an ExcellentService.
Chase Buchanan provides a very efficient service. Their property managers are professional and very prompt in addressing any issue with the property. My Property Manager Bijou Pasticheur is very reliable, trustworthy, firm and polite. Gets the job done always to my satisfaction.
5/5
TrustpilotHighly efficient communication
Highly efficient communication. Prompt and to the point with a clear understanding of queries
Agent replied · 25 May 2026
Thank you for your fantastic feedback, Siddharth! We're thrilled to hear that you found our communication efficient and clear. Your satisfaction is our priority, and we look forward to continuing to meet your needs!
5/5
GoogleI had such a great experience with Chase Buchanan - it was my first time renting in London and they made it the experience run so smoothly! After being added to the register, Joel was great at letting me know when new flats were coming up and ended up getting a beautiful flat in St. Margaret. Would 100% recommend and would definitely go to them again in the future. Heather x
5/5
TrustpilotReally good experience selling my…
Really good experience selling my bungalow, first person that viewed bought it. Sale was handled quickly and professionally and I was kept informed throughout!
Agent replied · 28 October 2024
Hi Moira, congratulation on the sale of your home. It's great to hear that we found you a buyer so quickly and everything went smoothly. Wishing you all the best for the future!
5/5
TrustpilotAyesha was exceptional
Ayesha was exceptional, found the right property in the right location, told me about the transport links, in and around Richmond. I would definitely use Chase Buchanan again just because of her service
Agent replied · 28 October 2024
Hi Abdur, thank you for taking the time to leave a review for Ayesha. It's lovely to hear that she found you the perfect property and provided you with vital info around transportation in the area. Wishing you all the best in your new home!
5/5
TrustpilotExceptional service and property management
We have been with Chase Buchanan for over 4 years with them acting as our managing agent.
Agent replied · 25 May 2026
Thank you, William! We truly appreciate your kind words and are thrilled to hear about your positive experience over the past four years. Georgina and the entire team are dedicated to providing exceptional service, and it's wonderful to know we've met your expectations. Thanks for recommending us!
1/5
TrustpilotDO NOT USE THIS COMPANY
DO NOT USE THIS COMPANYChase Buchanan Bath recently took over several properties from Fidelis. They have cost me a lot of money through mis- management.1. telling a decorator they could trash the carpets because they had got quotes for replacement. They had been told I was planning to keep most of the carpets.2. paying invoices when the work was incomplete and poorly done without checking contractors work3. losing inventories so the tenants moved out taking all the door furniture from the kitchen - not challenged at check out4. not passing on forwarding details so I can go to the county court for unpaid rent.5. Using poor contractors- repeatedlyTheir team leader thinks she can manage property maintenance in Bath while working from home in Worcester with kids screaming and running about in the background. The rest of the time she is 'in a meeting' so is very difficult to speak to and the people answering the phones are clueless, not even knowing what city you are despite calling the Bath number.Find another Agent.
Agent replied · 28 October 2024
Hi Nicky, we're sorry to see you have left this review. After looking into this further, we are aware that someone from our team has previously been in touch and addressed your concerns. Should you wish to discuss anything further, please feel free to contact us. We wish you all the best for the future.
5/5
TrustpilotAyesha has been great with my property…
Ayesha has been great with my property search, to taking down my specific requirements, to showing me the exact property I wanted. She has always been very friendly and patient throughout the process.
Agent replied · 28 October 2024
Hi Eleanor, thank you for taking the time to leave a review for Ayesha. It's great to read that she's helped you throughout your property search. Please feel free to reach out again in the future. Best wishes!
5/5
TrustpilotVery fast and thoughtful communication!
Very fast and thoughtful communication!Lauren from Richmond was wonderful at getting back to us and made our process of putting in an offer incredibly easy!!
Agent replied · 28 October 2024
Hi Mathia, thank you for your feedback. We're thrilled to read that Lauren made the offer process and easy one! Should you need anything else, please do let us know.
5/5
TrustpilotExceptional knowledge of the area and property sales
Kris and Anna in the Hampton Hill branch sold our property exactly as they said they would. Anna mapped out the strategy which worked perfectly and secured us great buyers that were ready to proceed.
Agent replied · 22 November 2025
Thank you, Natalie! We’re thrilled to hear about your positive experience with Kris and Anna. Their dedication and expertise truly make a difference in ensuring smooth transactions. We appreciate your recommendation and look forward to assisting you again in the future!
5/5
GoogleLetting agreed by Louis at Chase Buchanan St Margarets. Throughout the process he has been professional, accommodating to requests and prompt in reply with answers to all questions. I would recommended as a tenant.
Agent replied · 22 November 2025
Thank you, Karen! We’re thrilled to hear about your positive experience with Louis. Our team strives to provide excellent service, and your recommendation means a lot to us. If you need anything else, feel free to reach out!
5/5
TrustpilotJust would like to say how professional…
Just would like to say how professional and helpful Maddie ponting was, she has great work ethic a great ambassador to chase buchannon
5/5
TrustpilotWe was happy to work with Adele Basma…
We was happy to work with Adele Basma which is very nice and very helpful lady very responsive was a pleasure working with her
Agent replied · 21 March 2026
Thank you, Stelica! We're thrilled to hear about your positive experience with Adele. Our team always strives to provide helpful and responsive service. We appreciate your kind words and look forward to assisting you again in the future!
5/5
TrustpilotHighly recommended
Thank you Lorenc and Louis for helping me find a home. Very helpful throughout the whole process. Willing to respond to all my phone calls and queries. I totally recommend them!
Agent replied · 28 October 2024
Hi Artemisa, congratulations on your new home and thank you for leaving a review, Lorenc and Louis will be delighted to see this. Should you need anything else, please do not hesitate to get in touch. Best wishes!
5/5
TrustpilotAmazing Service
Ethan and Yasmine were so professional. Thank you Chase Buchanan Exeter for this amazing service.
Agent replied · 22 December 2024
Hi Ali, thank you for the great review, we appreciate the kind words. Wishing you all the best.
5/5
TrustpilotProfessional service, well recommended
Aiden and the team in Richmond let my property out within 24hrs. While they were not the cheapest agent they offered great advice and exceeded my expectations so worth every penny.
Agent replied · 28 October 2024
Hi there, thank you for your review. We're thrilled that Aiden and the team were able to let out your property so quickly and exceeded your expectations. If you ever need assistance in the future, please don't hesitate to reach out.
5/5
GoogleWorking with Chase Buchanan, particularly Pippa, was a great experience. They made the entire process of finding and renting a flat incredibly easy and smooth. Highly recommend!
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Awards
The Trusted Agent 2026 results for Chase, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about Chase Buchanan, St Margarets
Has Chase Buchanan won any awards?
Yes. Chase Buchanan won Platinum in The Trusted Agent 2026 awards.
