Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotReliable property management
I have been renting a flat via Chase Buchanan for over 3 years and I have been quite happy with the quick responses and customer care. Bijou who I have been in contact over this period was always helpful and respectful
H · 10 November 2025
Agent replied · 22 November 2025
Thank you for your wonderful feedback, H! We're thrilled to hear about your positive experience with our team and Bijou's support. Your satisfaction is our priority, and we look forward to continuing to assist you in the future!
★★★★★ 5/5
GoogleWe’ve been extremely happy with the service provided by Sarah Lowis and Chase Buchanan. Having Sarah as our go-to person has given us exactly the continuity, support, and peace of mind we look for as landlords. …
Sean · 16 December 2025
Agent replied · 24 December 2025
Thank you, Sean! We're thrilled to hear about your positive experience with Sarah and the team. Providing exceptional service and peace of mind for our clients is our top priority. Your recommendation means a lot to us, and we look forward to continuing to support you as landlords!
★★★★★ 5/5
GooglePippa provided outstanding service! She was incredibly responsive and every property she shortlisted was a perfect fit based on my requirements. Her help in managing the communication and offer submission with the landlord was seamless and efficient. Definitely recommend her service!
G · 8 November 2025
Agent replied · 22 November 2025
Thank you, G C, for your fantastic feedback! We're thrilled to hear that Pippa provided you with outstanding service and found properties that matched your needs perfectly. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
★★★★★ 5/5
GoogleGreat team to work with in St Margarets - thanks Joel, Pippa and Sarah for all you hard work and efforts over the last few years. Highly recommended!
Sergio · 8 October 2025
★★★★★ 5/5
TrustpilotCan’t thank Lorenc and the team enough
Can’t thank Lorenc and the team enough! Within a week they had found the perfect tenants that are ready to move in as soon as the current tenancy runs out. Thank you so much, highly recommend!
Chris · 3 April 2024
Agent replied · 28 October 2024
Hi Chris, thanks for your feedback and we're thrilled to hear that we found you the perfect tenants for your property. Should you need anything else, please let us know. Best wishes!
★★★★★ 5/5
GoogleIt has been a very professional and efficient experience from Joel and team at St. Margarets and other branches across the Borough. Great to feel confident during a stressful time that everything is proceeding well and in good hands. Definitely would highly recommend.
Stephen · 24 October 2023
Agent replied · 23 October 2024
Dear Stephen,
Thank you for your lovely review for Joel, they will be thrilled to read this. We really appreciate your kind words and recommendation!
Kind regards,
Chase Buchanan
★★★★★ 5/5
GoogleI highly recommend Scott Messeder from Chase Buchanan in St Margaret's. I'm sure it was only possible to rent our flat because he was our agent, as he has gone above and beyond throughout the whole renting process, always supporting us in everything we needed. He has definitely done an excellent job for us and we'll always be very grateful.PositiveResponsiveness, Quality, Professionalism
Camila · 24 October 2021
Agent replied · 23 October 2024
Thank you for this review, Camila. Do let us know if we can help again in future!
All the best,
Chase Buchanan
★★★★★ 5/5
TrustpilotHampton staff
Hampton staff are always helpful and respond quickly
J · 24 July 2026
Agent replied · 6 February 2025
Thank you for your fantastic review, J Jindi! We're thrilled to hear that Alicia and our team provided the quick and helpful service you needed. Your satisfaction is our priority, and we appreciate your support!
★★★★★ 5/5
TrustpilotOverall great experience with this…
Overall great experience with this branch. Shout out to Nathaniel, super attentive and considerate. Thanks again!
Ellie · 9 February 2025
Agent replied · 14 February 2025
Hi Ellie, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotFrom instructing CB with a property to…
From instructing CB with a property to let, to the new tenants moving in everything went smoothly and a very professionally service was provided. Thank you Lucy & Tom for your efforts and helpful assistance and thanks to the behind the scenes team. kind regards William Forrest
William · 22 February 2025
★★★★★ 5/5
GoogleJust moved into the area, Joel Kramer was a big help in regards to answering all my questions. Showed me around some beatiful houses and made me feel comfortable. Would recommend to anyone looking for a home in the area. THANKYOU !
Fairy · 24 October 2023
Agent replied · 23 October 2024
We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff!
Thank you recommendation.
We wish you all the best.
Kindest regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotNathan was really helpful in finding me…
Nathan was really helpful in finding me a great location. Thanks to the team at Chase
Cybill · 30 January 2025
Agent replied · 6 February 2025
Hi Nathan, thank you for the great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
GoogleFrom my very first enquiry to Completion on my flat, Sophie, in the sales team at the St Margaret's Chase Buchanan office was highly professional and responsive. Sophie made a stressful process stress-free, even in the trying year that has been 2020. I wouldn't hesitate to recommend Chase Buchanan and their sales team and look forward to working with them again in the future.PositiveQuality, Professionalism
Leonora · 11 January 2021
Agent replied · 10 January 2025
Dear Leonora,
Thank you so much for leaving feedback about your experience with Sophie at Chase Buchanan.
We are so happy that you are happy with the service you received. Our aim is to always make the process of buying and selling as stress free as possible, even more so during these difficult times.
If you ever need us for sales or lettings in the future, you know where we are! we are always happy to help.
Kind regards,
Chase Buchanan
★★★★★ 5/5
GoogleScott Messeder is absolutely amazing as my estate agent. I've been dealing with many for the last few years and none have been more helpful, kind and professional. He's made my process of looking for property very easy and smooth and has taken a lot of the stress away. Highly recomend him for any property purchases and lettings.PositiveResponsiveness, Quality, Professionalism, Value
Aron · 24 October 2021
Agent replied · 23 October 2024
Thank you for wonderful comments Aron, we really appreciate your review for Scott!
Kind regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotExceptional Service
Aiden was incredibly helpful and efficient in handling my property. His professionalism and care were evident throughout the process, making it a stress-free experience. I highly recommend his services to anyone in need of assistance.
Nicole · 13 March 2024
Agent replied · 28 October 2024
Hi Nicole, thank you for your review. We're thrilled to hear Aiden has made everything stress-free for you and should you need anything else, we're only a phone call or email away. Best wishes!
★★★★★ 5/5
GoogleI was looking to move to the St. Margaret’s area and your outstanding employee Amy showed me three flats available for rent. I was so impressed with her enthusiasm, professionalism and thorough knowledge of the area. My plans have since changed but I would highly recommend Amy Coppin and Chase Buchanan to anyone else looking to rent locally.
Lesley · 24 August 2024
★★★★★ 5/5
GooglePippa and Scott were fantastic when we rented a flat of them. We put the deposit down before seeing the place due to Covid and the guys were so flexible on giving us lots of opportunities to visit before we moved in to help with furniture planning etc. Great experience, highly recommend!PositiveResponsiveness, Professionalism
Bethan · 24 October 2022
Agent replied · 23 October 2024
Dear Bethan,
Thank you for your lovely review for Pippa and Scott, they will be thrilled to read this. We really appreciate your kind words and recommendation!
Kind regards,
Chase Buchanan
★★★★★ 5/5
GoogleA huge thank you to the Lettings team at The St Margaret’s office.
Pippa Stafford was our contact who we decided to instruct due to the knowledge she displayed when appraising our rental property.
The team have been managing my apartment for 4 months now and I am extremely happy with the service.
Humzah · 24 October 2022
Agent replied · 23 October 2024
Dear Humzah,
Thank you for this wonderful 5* review for Pippa. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience!
Kind regards,
Chase Buchanan
★★★★★ 5/5
GoogleWonderful experience working with Pippa and her team. We are new to the area and had so many questions. They were always available and responded right away. They helped us into our new home and we are very grateful. Highly recommend!
James · 24 October 2023
Agent replied · 23 October 2024
Dear James,
Thank you for your lovely review for Pippa and the team, they will be thrilled to read this. We really appreciate your kind words and recommendation!
Kind regards,
Chase Buchanan
★★★★★ 5/5
GoogleFive stars
Throughout a protracted sale and house purchase, Chase Buchanan were tremendously helpful, liaising with the seller and solicitors and always going the extra mile to ensure everyone’s best interests were served. Sophie was endlessly patient, making sure everyone was kept in the loop and reassured, which resulted in us moving to a lovely house we could have lost but for the good relationship. Many thanks and highly recommended.
Isabelle · 25 October 2018
Agent replied · 23 October 2024
Hi Isabelle
I am delighted to hear such fantastic feedback regarding both your sale and purchase through Chase Buchanan. I'm so pleased Sophie's hard work paid off, ensuring you moved in to your lovely new home!
If we can be of any assistance in the future, you know where we are!
Best wishes,
Michael Peacock
Director
★★★★★ 5/5
GoogleHuge thanks to Louis Dunn for this help yesterday. He’s a huge credit to the team and very helpful with his insights
George · 19 October 2024
Agent replied · 10 November 2024
Hi George, thank you for the great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotAiden and the team were great whilst…
Aiden and the team were great whilst dealing with my house. Feedback was always given and the communication was excellent dealing with the let for the tenancy. A big thank you to all the team.
Kieran · 27 February 2024
Agent replied · 28 October 2024
Hi Kieran, thank you for your review and letting your property with us. Aiden and the team were delighted to have been involved. Should you need anything else, please do not hesitate to reach out. Best wishes!
★★★★★ 5/5
TrustpilotVery helpful and supportive of first time buyer
Can’t thank Adele enough for all her hard work and excellent communication throughout the whole process of buying my First property.
Samuel · 18 November 2025
★★★★★ 5/5
GoogleI dealt with Louis when trying to find a rental in the area. Louis was warm, approachable and worked hard to find me a rental property. He also made sure to reassure me every step of the way.
Estella · 22 May 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
