Chase Buchanan, St Margarets reviews in Richmond upon Thames

★★★★★ 5/5

Google

Danielle and the team at St Margarets have made things very easy for us in securing our new property. Always at hand for any queries, been very helpful ensuring we know exactly what is going on. This eased the stress and made the process of moving straight-forward. Thanks Danielle, and thanks to the team.

Warwick · 25 October 2019

★★★★★ 4/5

Trustpilot

Renting with ChaseBuchnan was awesome

Process was smooth and easy. Specially for hunting properties, they do keep notify you for many options.

Mr · 22 May 2024

★★★★★ 5/5

Trustpilot

Chase Buchanan are team of friendly…

Chase Buchanan are team of friendly professionals. They were very informative and helpful throughout the process and helped me to secure perfect property at the great price. Especially Mr Roman, who supported me during the process, making sure that I am well informed along the way. With the great understanding of how busy professional life can get, he assisted me along the way, making all process swift.

NinaManda · 11 April 2024

★★★★★ 5/5

Google

I highly recommend Chase Buchanan, our agent Pippa was extremely helpful and it has been a very smooth and stress free experience!

Isaac · 10 February 2024

★★★★★ 5/5

Trustpilot

I'm extremely happy with service…

I'm extremely happy with service provided by Lorenc helping me to find the perfect property.Many thanks to Lorenc and his team .

Rodolfo · 8 February 2024

★★★★★ 1/5

Trustpilot

Worst experience.

I have been dealing in property with various agents for over 20 years and this is by far my worst experience. Finally, after I gave written notice that I did not want to use Chase Buchanan's services they have gone ahead anyway and without my permission are now advertising my house online for a price that I haven't agreed to. I have repeatedly asked for all advertising to be removed but my requests have been repeatedly refused.

Sean · 23 March 2025

★★★★★ 1/5

Trustpilot

Really disappointed

Really disappointed. Right from the get go they were abrasive and neglectful. They only care about the sale, nothing else. There is zero customer care. I asked them numerous times to call me first if they had a potential viewing rather than emailing me. It took about 8 attempts to get this across. One of the sales team admitted to me that their standards had dropped. It seems there is no communication between the sales people, and after 2 weeks of the house being on the market they were hassling me to lower the price. Once we took it off the market they still booked viewings. After 2 weeks it was still live on the web and the sign is still up! It was a stressful and bad experience and because of that we’ve taken it off the market.

Fiona · 8 June 2021

★★★★★ 5/5

Trustpilot

Audrey Sawyer reference for 23 Castle Road lettings.

Hello Chase Buchanan, Audrey.

David · 29 April 2026

★★★★★ 5/5

Google

Absolutely amazing team. Pippa was incredibly helpful with every step of the process from viewing to moving in arrangements. Highly recommended.

Josef · 26 February 2024

★★★★★ 5/5

Trustpilot

Candace has workee with with us for a…

Candace has workee with with us for a long time in trying to secure a property in the area we wanted to live. Despite failing with our first property she was able to help and find another property that would work for us, so we are really appreciatitive of her support and helping us on our journey :)

Mark · 11 September 2024

★★★★★ 5/5

Google

Chase Buchanan St Margarets just let my flat when I didn't even think it was in a state to show it! But Pippa took the opportunity to show it to a couple from abroad while they were over and secured a very fair rental price there and then before we'd even got as far as marketing it! I've been very impressed with the efficiency and simplicity of the service provided by Pippa and Sarah.

David · 24 October 2023

★★★★★ 5/5

Google

FTB here. David Casey has been an absolute gem. He Helped me through the whole process. Thank you very much :).

Pasquale · 10 February 2024

★★★★★ 5/5

Trustpilot

Vanessa at Chase Buchanan has been…

Vanessa at Chase Buchanan has been fantastic with great customer service and finding me tenants. Aways helpful, keeping me well-informed.

Rajiv · 29 February 2024

★★★★★ 5/5

Google

Scott was very helpful and efficient in finding us a property to rent and finalising all of the necessary contracts and details. We would definitely recommend Chase Buchanan if you are looking for assistants with finding a new place. Isadora & KevinPositiveResponsiveness, Quality, Professionalism, Value

Phyllis · 24 October 2021

★★★★★ 5/5

Trustpilot

Kris was very helpful

Kris, was very helpful throughout the purchase. I would definitely recommend the Chase Buchanan Hampton Hill Team.

Paul · 2 January 2026

★★★★★ 5/5

Google

Danielle and her team helped us to find our new accommodation, and provided a stress free process. We were always sent properties matching our criteria and Danielle was flexible for arranging flat viewings even on a rather short notice. Negotiations to secure the property went smoothly as well. I recommend Chase Buchanan.

Marco · 12 November 2019

★★★★★ 4/5

Google

Chase Buchanan can be considered as another name of a trusted and quality property agent. This my first letting in London and they have made it so simply to me. Joel Kramer the concern officer who delt with me was really supportive and pretty much available to contact him with any question. At the same time the company has a large number of property available. It was really a plesent journey with them.

S.M · 24 October 2023

★★★★★ 5/5

Google

Thank you so much Pip for helping with my property search, you was great and very professional! Would always recommend.

Stuart · 10 February 2024

★★★★★ 5/5

Google

Brilliant service, Pippa was exceptional and kept me informed all throughout the rental process. Would highly recommend to anybody else.

Gen · 10 February 2024

★★★★★ 5/5

Trustpilot

Great experience!

Thank you Roman for a smooth and enjoyable process. Pleasure to work with you, many thanks!

Jacob · 1 May 2024

★★★★★ 5/5

Google

It was wonderful working with Louis on our property search. He’s super kind, considerate, and honest. While we sadly didn’t end up finding a home in the area Louis covers, I would recommend working with him to anyone searching in lovely St Margaret’s.

Hannah · 16 March 2025

★★★★★ 5/5

Google

We moved into our current fall a couple of months ago, and Scott was a great help - very professional and friendly, and always on hand to deal with any concerns we had. I'd strongly recommend Chase Buchanan - they've been fantastic.PositiveProfessionalism

Harmi · 11 January 2022

★★★★★ 5/5

Trustpilot

Molly Smith - A credit to Chase Buchanan

As landlords we work with Molly Smith , Team Leader in the Property Management Team at CB. She is very responsive, keeps us well informed and is always up to date with what is going on with our flat, with the market and with the wider environment. She has a super constructive manner and never presents problems, only solutions. She is a credit to CB.

Sheila · 12 March 2024

★★★★★ 5/5

Google

Excellent service from Lettings Negotiator Louis as he really cares your needs and provided me swift updates on my house search when a suitable one is on the market. Efficient and responsive throughout the whole process truly a helpful staff. Recommended in the area!

Weki · 20 February 2025