Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotVanessa Kelmendi from the Hampton…
Vanessa Kelmendi from the Hampton office found us a wonderful new tenant, who moved into the property very soon after. All the legal checks and the tenancy agreement were conducted quickly and efficiently. Consistent contact was made to inform us of the process, which went smoothly. We would recommend working with Vanessa Kelmendi, she is very professional and helpful.
Vera · 21 April 2024
Agent replied · 28 October 2024
Hi Vera, thank you for your review and congratulations on finding a tenant with Vanessa from our Hampton office. Should you need anything else, please do not hesitate to get back in touch. Best wishes!
★★★★★ 5/5
TrustpilotI recently had notice served on my…
I recently had notice served on my apartment in Twickenham after living there for over 6.7 years very stressful however the only Professional person has been the delightful and honest full of great advice is Claudia De AbreuAssistant Lettings Manager .I move in on the 19.6.24 couldn’t have happened without her .Give her try Neil Geddes
Neil · 13 June 2024
Agent replied · 28 October 2024
Hi Neil, thank you for leaving a review for Claudia. We're delighted to hear that she organised a new move in for you after what must have been a stressful situation. Should you need anything else, please feel free to let us know. Best wishes!
★★★★★ 5/5
GoogleI have always found Chase Buchanan in St Margaret's to be highly efficient and professional, they have helped me a lot with a local rental property and would be pleased to recommend them to anyone looking for property services. 5 *****
Philip · 4 February 2025
Agent replied · 2 February 2025
Hi Philip, thank you for taking the time to write a great review. We appreciate the kind words and support. Wishing you all the best.
★★★★★ 5/5
GoogleMassive thanks to Joel from St Margaret's. Couldn't have asked for a better service.
Richard · 10 February 2024
Agent replied · 9 February 2025
Many thanks for your 5* review Richard.
Wishing you all the best!
Kind regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotBrilliant Service!
Chase Buchanan helped me let a property. Justin led the way with first advertising the property at the right price and provided good communication through the 6 week period up to the tenant moving in. Will use them again and recommend to others.
Simon · 2 January 2025
Agent replied · 6 February 2025
Hi Simon, thank you for taking the time to leave a positive review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotAccuracy and Consistency 👌
I’ve tried several letting companies in attempt to get an apartment, but upon finding Chase Buchanan my search and disappointment was offer , their service is truly a top notch which needs a 100% recommendation, most especially the communication and interaction among staffs and clients , not forgetting my No1 Kayleigh ❤️. I will always choose Chase 100 and overtimes .
Ernest · 28 February 2024
Agent replied · 28 October 2024
Hi Ernest, thank you for taking the time to leave a review. Kayleigh and the team were thrilled to help and wish you all the best in your new home!
★★★★★ 5/5
TrustpilotAudrey is professional, knowledgeable, efficient, helpful and friendly
Audrey is professional, knowledgeable, efficient, helpful and friendly and always responds to emails snd phone calls which is so refreshing these days.
Cherry · 7 March 2025
★★★★★ 5/5
GoogleThank you so much Pippa for all your help, you made finding a property so straight forward and stress free, I cannot thank you enough! Thanks again.
Julie · 10 February 2023
Agent replied · 9 February 2025
Many thanks for your 5* review Julie.
Wishing you all the best in your new home.
Kind regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotSeamless service
Thank you all so much for the service you provided to sell our family home. You have all been so approachable, professional, efficient and reliable that we couldn’t have had a better experience.The house has been in our family well over 50 years so saying goodbye over the course of these last months has been difficult but you found us the right people and made it all happen.We are so grateful.
IZH · 18 February 2025
★★★★★ 5/5
Googleour experience has been refreshingly excellent and hassle free. Lucy especially moved heaven and earth to try to accommodate our needs and requirements wherever possible. At times we certainly did not make this easy as it was all very last minute. Nevertheless, she did everything possible and kept us up to date at all times.
A special thanks to Lucy for restoring our faith in the letting process. I would highly recommend to friends and/or family.
Adrian
Adrian · 25 October 2019
★★★★★ 5/5
GoogleDanielle, Sarah and the team were all incredibly helpful. The experience from start to finish was fluid, professional and made very easy for us. It's comforting to know that we are in good hands and I'm very happy with the outcome. Thanks
TOM · 24 October 2020
Agent replied · 23 October 2024
Dear Tom,
Thank you very much for your kind feedback about the lettings team here in St Margarets. We aim to make the process of moving as stress free as possible and are so happy that you’re pleased with the outcome! If we can be of any assistance in the future, you know where we are.
Kind regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotThank you Lorenc for finding us our new…
Thank you Lorenc for finding us our new family home.
Cls63 · 2 April 2024
Agent replied · 28 October 2024
Hi there, congratulations on your new home and we wish you all the best for the future!
★★★★★ 5/5
GoogleThank you to Pippa Stafford for helping us relocate so promptly in this volatile market. Greatly recommend for anyone planning to move to the Richmond area.
Christian · 10 February 2023
Agent replied · 9 February 2025
Dear Christian,
Thank you for your lovely review for Pippa, they will be thrilled to read this. We really appreciate your kind words and recommendation!
Kind regards,
Chase Buchanan
★★★★★ 5/5
GoogleI cannot express how wonderful my experience has been so far with Joel whilst searching for a new flat/home. Even though the property I had inquired about was no longer available, he sincerely listened to my timeline, needs and assured me we would be able to find a great property. I appreciated his excellent customer service!! Overall, I have been incredibly pleased with Chase Buchanan.
Robin · 24 October 2023
Agent replied · 23 October 2024
Dear Robin,
We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you!
We wish you all the best.
Kindest regards,
Chase Buchanan
★★★★★ 1/5
TrustpilotPoor service management
Poor service management. I've been living in their managed apartment for more than a year. Since the water boiler controller not working, it is running 24/7 hence I've been paying more than 500£ electricity bill for long time, ands worst for last 4 months im paying 744£ electricity bill for a small two bedroom apartment despite many request water heater controller issue never been addressed.
Saravanan · 7 October 2023
Agent replied · 28 October 2024
Dear Mr. Dharmalingam, thank you for raising your concerns, and we appreciate the opportunity to address them. Our Property Management team has been actively engaged in resolving the issues you've encountered within the property. They have been in contact with you to discuss and work towards satisfactory resolutions.Should you require any further assistance or have additional concerns, please do not hesitate to reach out to us. We are committed to ensuring your satisfaction, and we are here to support you throughout this process. Best regards.
★★★★★ 5/5
GoogleAmazing Staff and Team ! Especially Pippa!
They supported me from viewings to key collection and move in. Brilliant and I will recommend to family, friends and clients at work! 5 star !
Ian · 24 August 2024
★★★★★ 5/5
GoogleGreat service from Chase Bunchanan which helped us to find and rent the house quickly! The management service is impressive too.
Thanks Pip and Ollie
Dominic · 10 February 2023
Agent replied · 9 February 2025
Dear Dominic
Thank you for this wonderful 5* review for Pippa and Ollie. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience!
Kind regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotFlat sale Kew
Dan, Danny and Lauren provide an experienced and personal service: they ensure that it is only they who handle viewings in person, and they are honest and balanced with market appraisals, offering market research as supporting evidence for valuations and negotiations.
Robert · 24 December 2024
Agent replied · 6 February 2025
Hi Robert, thank you for taking the time to leave a great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
GoogleWe recently had the pleasure of working with this exceptional team, and our experience couldn’t have been better. Pippa and Sarah provided outstanding support, making our move seamless and stress-free. Their professionalism and warmth truly set them apart. We are incredibly grateful and highly recommend their services!
Ozge · 23 September 2024
Agent replied · 23 October 2024
Hi Ozge, thank you for the great review. We are so glad the team made the moving process seamless and stress-free. Thank you for the support, wishing you all the best.
★★★★★ 5/5
GoogleHad some general questions and Pippa was extremely helpful and welcoming
Sanam · 10 February 2024
Agent replied · 9 February 2025
Dear Sanam,
Thank you for your lovely review for Roman, they will be thrilled to read this. We really appreciate your kind words and recommendation!
Kind regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotAiden has been great and found us the…
Aiden has been great and found us the perfect tenants
Greg · 28 February 2024
Agent replied · 28 October 2024
Hi Greg, thank you for your review. It's great to hear that Aiden and the team found you the perfect tenants for your property. Please feel free to reach out if you need anything else.
★★★★★ 5/5
GoogleChase Buchanan and especially Scott made it a very smooth process in finding my new home. Very professional and timely assistance and always a pleasure dealing with them throughout the process.PositiveResponsiveness, Quality, Professionalism
Cathrine · 10 February 2022
Agent replied · 9 February 2025
Dear Catherine,
Thank you for this 5* review for Scott. We really appreciate you taking the time to let us know about your positive experience!
Kind regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotThe management team is second to none
The management team is second to none, especially, the manager, Molly. She's been providing speedy services to keep the tenants satisfied and I as the landlord can be sure that the property being taking good care off.
ARTHUR · 5 February 2025
Agent replied · 7 February 2025
Hi Arthur, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
★★★★★ 4/5
TrustpilotAs first-time buyers
As first-time buyers, the whole process was new to us, but Adele, our sales negotiator, was a great communicator and was very accommodating to our requests. She also ensured clear communication between us and the vendor, making the whole sales process smooth and efficient.
Jonny · 21 October 2024
Agent replied · 28 October 2024
Hi Jonny, congratulations on your new home! We're happy to hear that Adele guided you through the process and made it an easy one. Wishing you all the best for the future.
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