Trusted Agent profile · Richmond upon Thames

Chancellors Richmond reviews in Richmond upon Thames

4.6

★★★★★ Excellent

486 reviews across 2 platforms

23 The Quadrant, Richmond, TW9 1BP, Richmond upon Thames, TW9 1BP

Part of Chancellors, see every office.

Chancellors's office in Richmond upon Thames, at 23 The Quadrant, is rated 4.6 out of 5 across 486 reviews on two platforms, including 321 Google reviews rated 4.7.

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4.7 / 5

321

Reviews on Google

This office

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165

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.

5/5

Google

Louise at Chancellors was amazing throughout our property search & moving in. We had a great experience with everything and are now settling in nicely to our new home. Louise is a credit to Chancellors and we are very lucky we had the privilege to have her as our agent. 5 stars all around. Thank you!!!

Sonny · 8 October 2025

Agent replied · 22 October 2025

Thank you for leaving us this great review Sonny, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

5/5

Google

Jack was extremely helpful and all the team were equally delightful and efficient when helping me find the perfect rental in Richmond.

Ian · 15 July 2026

Agent replied · 15 October 2026

Thank you for your wonderful feedback, Ian! We're thrilled to hear that Jack and the team were able to assist you in finding the perfect rental in Richmond. Your satisfaction is our priority, and it's great to know you had a delightful experience with us. If you need any further assistance in the future, feel free to reach out!

5/5

Trustpilot

Thank you so much for such a great…

Thank you so much for such a great moving experience and special thanks to Oliver and Katie for making the move so easy and everything so straightforward and quick , i appreciate everything you guys done ,thank you ! -George

George · 14 October 2026

5/5

Google

I worked with Sam on the rental of my property in Richmond. Sam is extremely personable, efficient and knows the market very well. He was able on numerous occasions able to source professional tenants and achieve my …

Amar-Raj · 16 March 2026

Agent replied · 16 April 2026

Thank you for your wonderful feedback, Amar-Raj! We're thrilled to hear that Sam provided you with exceptional service during your rental experience. His dedication to finding professional tenants and achieving your asking price truly … More

5/5

Google

Cannot recommend Katie Wolfe enough. She has been extremely helpful!

Jay · 1 October 2026

Agent replied · 15 October 2026

Thank you for leaving such a positive review. I am glad you enjoyed the experiecce with Kaite in out Richmond office

5/5

Google

Jonny was brilliant to work with. Super helpful, always quick to reply, and really proactive in getting the deal over the line. Couldn’t have asked for better service, highly recommend!

Sam · 15 May 2026

Agent replied · 15 October 2026

Thank you Sam for giving us this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.

5/5

Google

Aslam was professional and always on call to assist or advise.

Jed · 15 September 2026

Agent replied · 15 October 2026

Thank you for sharing your experiece with Aslam from Richmond office. Its very kind of you to do so. I hope you enjoy the Richmond area.

5/5

Trustpilot

The best agent

I would like to see a big thank you to Chancellors Letting Agent south east management team. Dana to be precise - this is a thank you for all your hard work and patience. I would also like to say thank you to Maya, John, and Liberty. They always attend to my call and every issue I have at the Property. I have used different Letting agencies overtime but the experience I have had with Chancellors has been easy and seamless. Their communication level is clear, respectful, and very understanding. If you are looking at renting or buying a property go to Chancellors - the entire team are trustworthy and of great help.

Joan · 21 November 2025

5/5

Google

I had an excellent experience with Samuel at Chancellors in Richmond. He assisted me with letting agreements and went above and beyond to ensure everything was clear and seamless. Samuel was always quick to respond to my questions, incredibly helpful, and consistently professional. He truly thinks from the client's perspective, making the process stress-free and efficient. I highly recommend Samuel to anyone looking for a reliable and thoughtful professional in property letting. Thank you for your outstanding service!

Jessie · 27 November 2024

Agent replied · 11 December 2024

Thank you Jessie for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Trustpilot

Great service

My experience of the service provided By Akansha Misra has been great. All through the sales process she has been amazing, keeping me updated, chasing the other parties involved and is always cheerful and friendly. She is a credit to Chancellors Specialist Sales team.

Angela · 20 December 2025

Agent replied · 23 December 2025

Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

5/5

Google

I had a wonderful experience with Chancellor's in Richmond and would like to give a special mention to Louise and her hard work and warm energy. Louise was very good with communication and helped guide me very well through the whole process. Her knowledge and experience of the industry really shined through and she educated me some areas I wasn't even aware of. I would recommend anyone looking to rent in the area to have a chat with her as not only is she very real and eccentric, she is also very professional and her work is executed incredibly efficiently and well. Thank you for all your hard work and efforts and I hope to see you again soon. - Jack

Jack · 16 October 2024

Agent replied · 23 October 2024

Hi Jack, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Google

Louise from Chancellors made mine and my partners search for a house to rent extremely helpful! With kindness and a welcome feel from Louise, we were eager to find a house through chancellors. She thoroughly helped through the application process and we were able to get the apartment we desired! Thank you Louise!

Charlotte · 16 September 2025

Agent replied · 22 September 2025

Hi Charlotte, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Trustpilot

Positive experience with a house viewing

Pretty positive experience when viewing a property. Duvennette was the consultant, was very polite and professional. His knowledge of the property was exceptional and we really appreciated his no pressure approach to the viewing.

Shezaad · 15 October 2026

5/5

Google

From our initial interest in a property Louise has been honest, communicative and informative throughout the whole process in us moving down to London. I highly recommend their service to anyone looking to move to or within the area. Thank you Louise in all your help.

James · 15 November 2025

Agent replied · 22 November 2025

Hi James, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Google

Sam was absolutely fantastic in helping my partner and I secure our new flat. From start to finish, he was professional, attentive, and always available to answer any questions we had. He made the process smooth and stress-free, and we … More

Paige · 22 December 2025

Agent replied · 12 January 2026

Thank you Paige for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Trustpilot

Always have a good experience dealing…

Always have a good experience dealing with Ben. Reliable, informative, professional and gets the task completed. Whether it’s finding suitable tenants, helping with payment complications, advising on tenant complications… Ben is always positive and helpful! Thank you, so appreciated!!

Sasha · 10 September 2026

5/5

Google

I have worked with Chancellors for over 20 years. The Richmond lettings team headed up by Andrew Jourdain is second to none. I have entrusted my Property portfolio with them for many years. They always secure quality tenants and within a reasonable time line.

Alan · 15 November 2025

Agent replied · 22 November 2025

Thank you for leaving us this great review Alan, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

5/5

Google

I'm relocating to London at short notice, Jonny was responsive and accommodating with viewings around my ability to travel where possible. He also followed up and was a helpful throughout.

Daniel · 16 March 2026

Agent replied · 16 April 2026

Thank you for your wonderful feedback, Daniel! We're delighted to hear that Jonny was able to assist you during your relocation to London. Our team at Chancellors - Richmond upon Thames is dedicated to providing responsive and accommodating … More

5/5

Google

Sam and the team at Chancellors Richmond have been helping us to manage our rental properties. They are always very professional, kind and attentive. We highly recommend their services!

Luna · 16 March 2026

Agent replied · 16 April 2026

Thank you so much, Luna! We're thrilled to hear that you are happy with the management of your rental properties. Our team at Chancellors - Richmond is dedicated to providing professional and attentive service, and we appreciate your recommendation. If you ever need assistance or have any questions, feel free to reach out!

5/5

Trustpilot

Supported throughout!

Honestly, all the staff at Chancellors were fantastic and so so helpful throughout our selling process, but one agent in particular was just outstanding and that was Charlotte Morgan. Her communication and support was absolutely brilliant. Even out of the office, she made sure to always get back to us. Even during times of anxiety she made us feel so settled and would be so knowledgeable with all areas of the process. She completed the final viewing of the house and got us over the line! We will forever be grateful to her and the amount of client care she offered. To the team at Chancellors, we really appreciate your time and for helping us to move on to our forever home.

Jordan · 7 October 2026

5/5

Trustpilot

As first-time buyers

As first-time buyers, we were new to the whole process and naturally felt a little nervous, but everyone at Chancellors was incredibly helpful, supportive, and quick to respond to any questions we had. Julietta deserves a special mention for always being so friendly, approachable, and helpful throughout the process. Nothing was ever too much trouble, and she made us feel at ease. We’re really grateful for all the support we received and would happily recommend Chancellors to other buyers.

Joanne · 12 October 2026

5/5

Trustpilot

You are safe with Chancellors

Chancellors have been very helpful with managing our tenancy. With a special thank you to Maisie Spooner, for being quick and effective with responses and resolving any issues.

Mr · 19 March 2026

Agent replied · 21 March 2026

We appreciate you taking the time to share your positive experience with our tenancy management services. We are so pleased to hear that our team was quick, effective, and helpful.

5/5

Google

I highly recommend Mr. Aslam! He helped us so much in renting our home. He always had a friendly face, and whenever you need information or help, you can always reach out to him which is very important to us. I really appreciate his help and support🎈

Nehir · 1 October 2026

Agent replied · 15 October 2026

Thank you for taking the time to leave such a great review about Aslam. Much appriciated

5/5

Trustpilot

Sagarika was incredibly helpful

Sagarika was incredibly helpful, friendly, and kept communication smooth and easy throughout the whole process. Highly recommend!

Marta · 19 May 2026

Agent replied · 25 May 2026

We appreciate your positive feedback! We are so pleased to hear our team was helpful, friendly, and kept communication smooth.

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