Trusted Agent profile · Richmond upon Thames
★★★★★
424 reviews across 2 platforms
23 The Quadrant, Richmond, TW9 1BP, Richmond upon Thames, TW9 1BP
Part of Chancellors, see every office.
Chancellors's office in Richmond upon Thames, at 23 The Quadrant, is rated 4.6 out of 5 across 424 reviews on two platforms, including 268 Google reviews rated 4.7.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotLuke was prompt
Luke was prompt, he had an honest approach and his knowledge of the property was very good. He will make a good estate agent and I am sure will form a trustworthy relationship with the community
We appreciate you sharing your positive experience. We are so pleased to hear that you found our approach honest and knowledgeable.
5/5
TrustpilotI had a viewing with Odete for a…
I had a viewing with Odete for a property to let in Epwell, and I was very impressed with the service she provided. She was warm, professional, and very well presented throughout the viewing, making the whole experience comfortable and welcoming. Odete was also extremely thorough and efficient with my application, keeping everything clear and straightforward. Excellent customer service from start to finish, highly recommended!
5/5
TrustpilotBrilliant service from Ella
We had a fantastic experience with Ella, who showed us around the property. She was incredibly friendly, helpful and knowledgeable, and made the whole viewing experience really enjoyable. We felt completely at ease and would highly recommend Ella to anyone looking to buy a property.
5/5
TrustpilotA good example of professionalism. Chancellors act proactively and Ella…
Chancellors act proactively and Ella Carroll is a very good representative of the company. She is very professional, smart, friendly and helpful. She has made the task of selling my house an enjoyable one.
We're so glad to hear our team's proactive approach and professionalism made your house sale enjoyable. Thank you for your kind words!
5/5
GoogleJonny was extremely helpful finding me a place to rent even going as far to get me in properties before they were live on Rightmove and Zoopla. Highly recommend using Chancellors if you’re looking for a place to rent in Richmond.
Thank you Tommy for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
4/5
TrustpilotNot the best experience in relation to…
Not the best experience in relation to my landlord but Lauren Clancy who was my contact at chancellor’s was excellent. So many issues with the property I was renting but Lauren went above and beyond to try and resolve them as quickly as she was able.
5/5
GoogleWe had an excellent experience working with Samuel as our estate agent. He helped us find our flat and was instrumental in moving the process along quickly - which was crucial as we were working to a tight deadline. Samuel was always easy to get hold of, super responsive, and kept communication clear throughout. All round, a superb experience. Highly recommend!
Thank you for leaving us this great review michael, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
TrustpilotCharlie was great throughout the whole…
Charlie was great throughout the whole process of helping us secure our house. Really friendly, professional, and always quick to help with any questions. Made everything smooth and stress-free, would definitely recommend.
We appreciate you sharing your feedback. We are so pleased to hear that our team was friendly, professional, and helpful, making the process smooth.
1/5
TrustpilotLandlord's perspective - terrible
From a landlord perspective, absolutely terrible. They picked contractors to do work which went wrong (plumbing leaks damaging my property). I replaced a shower and then a year later they told me it needed replacing again (no pushback to the contractor on my behalf). After a tenancy they started showing people round and only weeks later and having been advised to lower the rent did I discover the property had been left in a terrible state (they should have advised my after the first viewing). They also advised a tenant to change the locks (without informing me!) so at the end of the tenancy when I returned arriving late I couldn't enter and had to sleep in the car.
Thank you for sharing your concerns. We are truly sorry to hear about the significant issues you've faced, including property damage, communication breakdowns, and the lock change. We are reviewing these matters.
5/5
TrustpilotGrateful for our property manager.
We have had a really positive experience with Chancellors. We are very grateful for our property manager, Jamie Woodman, who always acts quickly on any requests or issues we present, as well as keeping us updated with the progress of the requests. Thank you Jamie :)
5/5
TrustpilotLuke will go a long way
Luke is a lovely young man, very knowledgeable and came prepared with a couple of issues to the property with certificates, quotes and also answered every question. There was no sense of urgency to rush the viewing. It would be great if all agents were like Luke.
5/5
GoogleLouise at Chancellors was amazing throughout our property search & moving in. We had a great experience with everything and are now settling in nicely to our new home. Louise is a credit to Chancellors and we are very lucky we had the privilege to have her as our agent. 5 stars all around. Thank you!!!
Thank you for leaving us this great review Sonny, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleI worked with Sam on the rental of my property in Richmond. Sam is extremely personable, efficient and knows the market very well. He was able on numerous occasions able to source professional tenants and achieve my …
Thank you for your wonderful feedback, Amar-Raj! We're thrilled to hear that Sam provided you with exceptional service during your rental experience. His dedication to finding professional tenants and achieving your asking price truly … More
5/5
TrustpilotThe best agent
I would like to see a big thank you to Chancellors Letting Agent south east management team. Dana to be precise - this is a thank you for all your hard work and patience. I would also like to say thank you to Maya, John, and Liberty. They always attend to my call and every issue I have at the Property. I have used different Letting agencies overtime but the experience I have had with Chancellors has been easy and seamless. Their communication level is clear, respectful, and very understanding. If you are looking at renting or buying a property go to Chancellors - the entire team are trustworthy and of great help.
5/5
TrustpilotGreat service
My experience of the service provided By Akansha Misra has been great. All through the sales process she has been amazing, keeping me updated, chasing the other parties involved and is always cheerful and friendly. She is a credit to Chancellors Specialist Sales team.
Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleI had an excellent experience with Samuel at Chancellors in Richmond. He assisted me with letting agreements and went above and beyond to ensure everything was clear and seamless. Samuel was always quick to respond to my questions, incredibly helpful, and consistently professional. He truly thinks from the client's perspective, making the process stress-free and efficient. I highly recommend Samuel to anyone looking for a reliable and thoughtful professional in property letting. Thank you for your outstanding service!
Thank you Jessie for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleI had a wonderful experience with Chancellor's in Richmond and would like to give a special mention to Louise and her hard work and warm energy. Louise was very good with communication and helped guide me very well through the whole process. Her knowledge and experience of the industry really shined through and she educated me some areas I wasn't even aware of. I would recommend anyone looking to rent in the area to have a chat with her as not only is she very real and eccentric, she is also very professional and her work is executed incredibly efficiently and well. Thank you for all your hard work and efforts and I hope to see you again soon. - Jack
Hi Jack, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleLouise from Chancellors made mine and my partners search for a house to rent extremely helpful! With kindness and a welcome feel from Louise, we were eager to find a house through chancellors. She thoroughly helped through the application process and we were able to get the apartment we desired! Thank you Louise!
Hi Charlotte, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleFrom our initial interest in a property Louise has been honest, communicative and informative throughout the whole process in us moving down to London. I highly recommend their service to anyone looking to move to or within the area. Thank you Louise in all your help.
Hi James, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleSam was absolutely fantastic in helping my partner and I secure our new flat. From start to finish, he was professional, attentive, and always available to answer any questions we had. He made the process smooth and stress-free, and we … More
Thank you Paige for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotAlways have a good experience dealing…
Always have a good experience dealing with Ben. Reliable, informative, professional and gets the task completed. Whether it’s finding suitable tenants, helping with payment complications, advising on tenant complications… Ben is always positive and helpful! Thank you, so appreciated!!
5/5
GoogleI have worked with Chancellors for over 20 years. The Richmond lettings team headed up by Andrew Jourdain is second to none. I have entrusted my Property portfolio with them for many years. They always secure quality tenants and within a reasonable time line.
Thank you for leaving us this great review Alan, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleI'm relocating to London at short notice, Jonny was responsive and accommodating with viewings around my ability to travel where possible. He also followed up and was a helpful throughout.
Thank you for your wonderful feedback, Daniel! We're delighted to hear that Jonny was able to assist you during your relocation to London. Our team at Chancellors - Richmond upon Thames is dedicated to providing responsive and accommodating … More
5/5
TrustpilotSupported throughout!
Honestly, all the staff at Chancellors were fantastic and so so helpful throughout our selling process, but one agent in particular was just outstanding and that was Charlotte Morgan. Her communication and support was absolutely brilliant. Even out of the office, she made sure to always get back to us. Even during times of anxiety she made us feel so settled and would be so knowledgeable with all areas of the process. She completed the final viewing of the house and got us over the line! We will forever be grateful to her and the amount of client care she offered. To the team at Chancellors, we really appreciate your time and for helping us to move on to our forever home.
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