Chancellors Richmond reviews in Richmond upon Thames

★★★★★ 5/5

Google

Sam and the team at Chancellors Richmond have been helping us to manage our rental properties. They are always very professional, kind and attentive. We highly recommend their services!

Luna · 16 March 2026

★★★★★ 5/5

Trustpilot

As first-time buyers

As first-time buyers, we were new to the whole process and naturally felt a little nervous, but everyone at Chancellors was incredibly helpful, supportive, and quick to respond to any questions we had. Julietta deserves a special mention for always being so friendly, approachable, and helpful throughout the process. Nothing was ever too much trouble, and she made us feel at ease. We’re really grateful for all the support we received and would happily recommend Chancellors to other buyers.

Joanne · 12 October 2026

★★★★★ 5/5

Trustpilot

You are safe with Chancellors

Chancellors have been very helpful with managing our tenancy. With a special thank you to Maisie Spooner, for being quick and effective with responses and resolving any issues.

Mr · 19 March 2026

★★★★★ 5/5

Trustpilot

Sagarika was incredibly helpful

Sagarika was incredibly helpful, friendly, and kept communication smooth and easy throughout the whole process. Highly recommend!

Marta · 19 May 2026

★★★★★ 5/5

Trustpilot

Thank you Chancellors!

Ella has been excellent with helping us find the right home and walking us through the admin part. Thank you! We look forward moving into our dream home!

Alwyn · 6 October 2026

★★★★★ 1/5

Trustpilot

Extremely poor property management and communication

Our experience as tenants with Chancellors/LRG’s property management team has been extremely disappointing. Throughout our tenancy, we have repeatedly had to chase for basic updates and for issues to be progressed. The most significant example was our allocated parking space, which is expressly included in our tenancy agreement. We were unable to use it for a prolonged period because of problems with the communal car lift, while continuing to pay our full rent. Despite repeatedly asking about alternative parking and compensation, we struggled to get a substantive response. We also had outstanding works to a bedroom wall that had been discussed before our tenancy began. Again, this required repeated chasing before meaningful action was taken. Eventually we felt we had no option but to make a formal complaint. What is particularly frustrating is that LRG’s own final complaint response acknowledges shortcomings in its communication, that we repeatedly had to contact the property management team, and that our correspondence had not received the appropriate attention. After all of this, LRG offered £100 in “full and final settlement” for its service and communication failures, while simultaneously confirming that the separate question of compensation for the loss of our contracted parking space is still awaiting a decision from the landlord. Problems can happen in any property, and we understand that not everything is within a letting agent’s direct control. Our issue is how those problems have been managed. Tenants should not have to repeatedly chase simply to receive updates or get outstanding matters progressed. Based on our experience, the property management service and communication have fallen well below the standard we expected.

Maneesha · 11 September 2026

★★★★★ 2/5

Trustpilot

The frustrating experience of dealing…

The frustrating experience of dealing with a tenant who hadn’t paid rent for 4 months and an accounting team who hadn’t chased the debt, contacted the guarantor or provided an account statement during the period. I was most frustrated when calling the area office. However, Rebecca answered my call and listened to my issues, heard my frustration and took the time to agree a course of action. Not only did she accurately outline the situation, advise what steps she would take to gather the information and committed to contacting me with updates. To be called back with an update was most refreshing and unusual having previously left more than 5 messages for a manager and not receiving a call back.

Sarah · 10 September 2026

★★★★★ 5/5

Google

My partner and I rented a property through Chancellors in Richmond, and with the help of Finlay. He was so incredibly efficient, patient, and helpful throughout the entire process, and we are both so grateful to him! We had a couple of delays with the Lettings Hub referencing process, but Finlay was always more than happy to help and chase them for us. We really couldn’t fault the service at all, he definitely went the extra mile to help us. Would 100% recommend Chancellors! Every person we spoke to on the phone was polite and friendly. The entire process was smooth and professional. Much better than previous experiences with other agencies in London! Thank you so much!

Sophie · 26 May 2024

★★★★★ 5/5

Google

I recently completed the process of finding a new flat to let in Richmond with Chancellors and found them to be extremely professional, courteous and helpful throughout. Louise and Miira were extremely responsive and patient, and despite me being away for work and unavailable, constantly kept me up to date. I was also extremely impressed with the condition the property was in - they had clearly gone to every effort to clean and refurbish it very thoroughly. I would recommend their services if you are looking for a property in Richmond.

Adrian · 26 May 2024

★★★★★ 4/5

Trustpilot

Viewing went well and was well guided…

Viewing went well and was well guided and explained. The follow-up was useful and well conducted.

Mr · 19 May 2026

★★★★★ 5/5

Trustpilot

Outstanding service from start to…

Outstanding service from start to finish. I am writing to share our excellent experience with Jamie from Chancellors London during our recent property purchase. Despite a very complicated situation on the seller's side, Jamie guided us through the entire process with utmost professionalism. His responsiveness was exceptional; he was always available to answer our calls and messages, calm our anxieties, and signpost the next steps to keep things moving swiftly. We felt fully heard and completely safe in the hands of an expert who values due diligence. We are now happily moved in and highly commend Jamie's work.

S · 31 August 2026

★★★★★ 5/5

Trustpilot

Jamie Woodman has been really helpful

Jamie Woodman has been really helpful, is good at clear communication and always responds quickly.

Miss · 18 May 2026

★★★★★ 5/5

Google

Management of my long term tenants contract renewal was seamless thanks to Louise. Her Lettings Manager role should have ended once the tenancy begun five years ago, but Louise has met the needs of a sensitive tenant by going above and beyond to smooth all processes throughout. Thank you Louise for your exceptional level of care and dedication. Special shout out to Miira who is a tremendous asset to the renewals team. Professional, personable and reliable. The Richmond Team are top quality!

R · 26 April 2024

★★★★★ 5/5

Google

Sam has been brilliant ever step of the way in helping us with our flat hunt; he is personable, articulated and quick thinking and made our move very smooth and easy - highly recommend his services.

Raphaël · 21 November 2025

★★★★★ 5/5

Trustpilot

Henley Chancellors Review

I was in situation where I was in an unfortunate position of having to find a rented property quickly. Katie for Chancellors (Henley) was able to find me a place quickly which alleviated alot of stress that comes with having to move suddenly. She was candid, responsive and a very polite agent and I appreciate her help and the help from Chancellors.

Mr · 18 May 2026

★★★★★ 5/5

Google

After I moved out, some of my belongings were accidentally delivered to my previous address. Monica and Jonny patiently kept in touch with the current tenant and continued to follow up on the situation. Thanks to their efforts, my items were safely returned to me three months later. I really appreciate the time and care they took to resolve this matter. Thank you, Monica and Jonny, for your kind support.

N · 16 March 2026

★★★★★ 5/5

Google

Jack was incredible from starty to finish and really had a 'nothing is too mcuh touble' approach. Thank you Jack for everything.

Natalie · 16 March 2026

★★★★★ 5/5

Trustpilot

A review for Shelby Chandler-Wootton as…

A review for Shelby Chandler-Wootton as she was our middle to last contact who helped achieve what we thought was the impossible. She went out of her way to make sure our buyer was getting stuff done. We believe between her and a 3rd party involved with the purchase of our new home, they got this done on time! We thank you so much for pushing our buyer because we soon learnt a few weeks after moving that they had absolutely no interest in living in our old home and have now LET this out thus confirming why it was more stressful waiting on them getting documents sent (they didnt really care it seemed, either too layed back or incompetent). We genuinely thought we were going to lose our buyer 1 week before Completion and by this point, both us and our sellers were already underway with moving and selling items. Shelby did what she could to get this over the line so we thank you!

Pete · 20 December 2025

★★★★★ 5/5

Trustpilot

Dan has been brilliant

Dan has been brilliant, very accommodating very polite and a pleasure to deal with

Sarah · 15 May 2026

★★★★★ 5/5

Trustpilot

Excellent experience

We had an excellent experience with Chancellors. Daniel Wise was always present, responsive and incredibly supportive throughout the process. Thank you for the great service!

Fabio · 2 October 2026

★★★★★ 5/5

Trustpilot

Bethany was really engaging and had a…

Bethany was really engaging and had a great understanding of the property.

Jonathan · 16 May 2026

★★★★★ 5/5

Google

First class service from Andrew and the team at Chancellors in Richmond in letting out my property. They were incredibly professional, reliable, and friendly throughout the entire process. Their efficiency and in-depth market knowledge made everything seamless. Andrew truly understood my needs, and I felt confident my property was in great hands. If you’re looking to let your property, I can't recommend them enough.

Tim · 13 November 2024

★★★★★ 5/5

Trustpilot

Hannah has been brilliant

Hannah has been brilliant from booking the viewing in, showing us around the property and had answers to all of our questions and help with a complex application

Consumer · 27 August 2026

★★★★★ 5/5

Trustpilot

Jessica was so helpful in my house…

Jessica was so helpful in my house buying process and made it go as smoothly as possible. We will 100% contact her for help in future.

Alice · 4 September 2026