Chancellors Richmond reviews in Richmond upon Thames

★★★★★ 5/5

Google

I have been with Chancellors since 2016, so my opinion is definitely not superficial. I honestly have nothing negative to say only praise. Any issues that may arise with the property are resolved very quickly. There is also an incredibly friendly atmosphere in the office, and someone is always ready to help you immediately. The manager, Andrew, is a true professional and also a very kind and human person. He has built a team that reflects his approach. I sincerely recommend this agency if you want to find a comfortable place to live and not worry if any issues or questions come up in the future.

V · 16 March 2026

★★★★★ 5/5

Trustpilot

Charlotte has been great throughout

Charlotte has been great throughout, she’s supported us with people viewing our home and us viewing other properties and is always enthusiastic and really gets to know the properties and what we’re looking for. Her communication is also great, she keeps us posted, follows up when she says she will and is always open and honest with her feedback which has ultimately helped us sell our home! Thank you Charlotte!

Customer · 18 May 2026

★★★★★ 5/5

Trustpilot

Stephanie Toal was an excellent estate…

Stephanie Toal was an excellent estate agent to work with and played a key role in helping this transaction reach exchange. As the acting conveyancer on the matter, I was particularly impressed by Stephanie's proactive approach and dedication. The day before exchange, an urgent issue arose that needed to be resolved quickly. Despite it being close to 5pm and approaching the end of the working day, Stephanie took my call, immediately understood the importance of the matter, and took action straight away. What really stood out was her commitment to seeing things through. She continued liaising and providing email confirmations well beyond normal working hours, with correspondence continuing after 7pm, ensuring that everything necessary was in place for the transaction to exchange contracts. In property transactions, having a proactive estate agent can make all the difference, and Stephanie is a perfect example of that. Her responsiveness, professionalism, and willingness to go the extra mile helped keep the matter moving at a critical stage. I would highly recommend Stephanie Toal to anyone looking for an estate agent who is efficient, communicative, and genuinely committed to getting a transaction over the line. Proactive people like Stephanie really do make the difference.

Nadvi · 8 October 2026

★★★★★ 5/5

Trustpilot

Forever grateful

It's always hard when you have to sell a loved ones property, after their passing. Right from the start Ella was thoughtfull, kind and professional to the situation. She helped guide us through the process with her expertise, making the process much easier. Ella excelled at communicating with us and ensured emails were answered in a timely manner. Im sure i asked some really stupid questions, but Ella never made me feel they were not valid. Despite some setbacks with buyers, she was always there with optimism and advice which has finally led to us exchanging today. We will be forever grateful to Ella and the team

Gemma · 6 October 2026

★★★★★ 5/5

Trustpilot

We had such a lovely experience with…

We had such a lovely experience with Chancellors Richmond, especially with Katie and Louise. Katie was always so responsive and helpful whenever we had questions, and she really supported us throughout the whole process. She was easy to get in touch with and always made sure we knew what was happening. Louise showed us around the property and was also incredibly kind, helpful and caring from the very beginning. She kept us updated, even outside normal office hours on a few occasions, which we really appreciated. They were both lovely to deal with and made the whole process feel much easier and less stressful.

Hoda · 25 September 2026

★★★★★ 5/5

Trustpilot

We cannot recommend Maedeh highly…

We cannot recommend Maedeh highly enough. We are currently in the process of buying our new home, and with delays and complications surrounding the sale of our existing house and flat, it has been a particularly stressful process. Throughout it all, Maedeh has been absolutely fantastic. She has been incredibly supportive, proactive and patient, always keeping us updated, chasing things when needed and doing everything she can to keep the process moving. She has gone above and beyond in dealing with queries from both sides and has been a constant source of help and reassurance. We are still waiting to complete, but we wanted to say how much we have appreciated everything she has done for us so far. Thank you, Maedeh, for all your hard work and support, you really have been wonderful.

Rayna · 22 September 2026

★★★★★ 5/5

Trustpilot

We had Chante show us around our dream…

We had Chante show us around our dream house which then materialised into us being successful in renting it. From the first phone call, Chante was professional and warm in her interactions and built trust that she would find us our ideal property. During the viewings and in the subsequent communications, Chante was transparent and acted with integrity at all times, two values important to myself and I really appreciated her keeping us both updated with developments. Chante is a credit to the company and I will be recommending Chancellors to friends and family in the future. Thank you for making what could have been a long stressful experience such a pleasant, easy one!

Cadi · 21 August 2026

★★★★★ 5/5

Trustpilot

I would like to say a huge thank you to…Sherko

I would like to say a huge thank you to Sherko for all his hard work in selling my house in just 2 weeks! Sherko was professional, friendly, extremely helpful and always kept me updated throughout the process. He went above and beyond to make everything as smooth and stress-free as possible. I’m so pleased with the result and would highly recommend Sherko to anyone looking to sell their home. Thank you, Sherko, for your fantastic work!

Monica · 4 September 2026

★★★★★ 5/5

Trustpilot

I cannot fault Maria

I cannot fault Maria; she virtually held my hand through the entire sale process and was a shoulder to lean on when it felt that we were never going to get there! It was so helpful having a key point of contact and I can't thank Maria enough for her help and support! It's also very much appreciated to have someone on hand whenever I had a question.

Jo · 19 March 2026

★★★★★ 5/5

Trustpilot

I had an excellent experience working…

I had an excellent experience working with Sagarika to find a tenant who was a perfect fit for my property. She was friendly, proactive, and made the entire process as stress‑free as possible. Viewings were arranged quickly, and communication, both by email and phone, was consistently prompt and helpful. She worked incredibly hard throughout, and I can confidently recommend her to any landlord looking for someone who delivers this level of service.

Mr · 31 August 2026

★★★★★ 5/5

Trustpilot

An excellent estate agent!

Jay was polite and responsive to our enquiry. He was down to earth and his authentic self which we appreciated. He clearly had developed a good professional relationship with the vendors. He was very clear about the situation with this property and its owners which was helpful. He talked to us knowledgeably about the local housing market. He arrived promptly for our viewing.

Linda · 19 March 2026

★★★★★ 5/5

Google

We want to offer our sincerest thanks and a five-star rating to Louise at Chancellors, Richmond. From the moment we first interacted with her, Louise was extremely friendly, warm, and wonderfully genuine throughout our entire property search. It felt like she truly cared about finding the right place for us, not just closing a deal. Even though we ultimately ended up securing a flat elsewhere, Louise's professionalism and exceptional people skills were a highlight of our search process. Her positive engagement and authentic approach made all the difference. We highly recommend Louise and the Chancellors Richmond team for their dedication to great client service!

Altug · 8 October 2025

★★★★★ 5/5

Trustpilot

From day one when i enquired about the…

From day one when i enquired about the property, Hanna has been fantastic, quick to respond and on time, even when i was running late she was patient and i believe she is a great negotiator and yes she is energetic She keeps you in the loop and wont leave idling, Thank you and hope we will be able to conclude our current application smoothly

Mr · 4 September 2026

★★★★★ 5/5

Trustpilot

Excellent service from Mr. Hazem

Me and my partner were looking for an apartment and were fortunate to find chancellors. Mr. Hazem was extremely kind and helpful. he guided us through out the process, showed us the apartment, and explained everything clearly. We were able to find apartment within a single day. Thank you, Mr. Hazem for your excellent support and service. Highly recommended.

Dikshya · 14 September 2026

★★★★★ 5/5

Google

Chancellors has played a massive and wonderful role in us finding our first home in London! Jonny Macdonald was monumental throughout this process. Thank you for getting back to us swiftly and being ready to answer any questions we've had and advocate for us in the most efficient ways possible. Make sure to stop by their shop if you are looking for property in Richmond.

Devan · 8 November 2025

★★★★★ 5/5

Google

We met Jack on a couple of occasions when looking for a new home. Having a pet it has been rather frustrating experience but Jack made all the difference to find our new home. He has a warm and approachable personality and is able to tune into the clients he has in front of him. Very grateful for all his help. He is an asset to the agency.

Zuzana · 8 October 2025

★★★★★ 5/5

Trustpilot

Unwaveringly professional, efficient, and effective

We were pressed for time, faced a tight turnaround, and encountered a number of spanners in the works. For months on end, Jamie was unstintingly responsive, proactive, and organised. Not once in the protracted process did he drop the ball. I am incredibly impressed with his professionalism and effectiveness, and I could not recommend the office highly enough.

Advait · 28 August 2026

★★★★★ 5/5

Google

Chancellors made my flat search in Richmond smooth and stress-free. My agent, Johnny, was extremely professional and helpful throughout the process. He quickly found me the perfect flat and handled everything without any issues. The whole experience was efficient, straightforward, and far easier than I expected. I’m very happy with my new place and would definitely recommend Chancellors, especially Johnny, to anyone looking to rent in Richmond.

Tokah · 25 August 2025

★★★★★ 5/5

Trustpilot

I had a great experience with Luigi…

I had a great experience with Luigi during my search for a property to purchase. He has been extremely helpful and organised and has always accommodated the requests I have made in terms of booking multiple viewings which I’m really grateful for. He has also been very attentive and regularly checked in with me during the search. Luigi is very knowledgeable and personable and is a great asset to Chancellors.

Sofia · 22 May 2026

★★★★★ 5/5

Trustpilot

Brilliant support from Fern

Fern has been amazing throughout my house buying process. She has been helpful, informative and supportive, making the experience of buying my first house a little less scary and less stressful too. I cannot recommend her enough and want to thank her again for everything she has done. Thank you so much Fern!!

Phillippa · 11 September 2026

★★★★★ 5/5

Google

Jack and Sam were absolutely fantastic in helping me sort out my rental property in Teddington. They handled all my queries with great patience, professionalism, and perseverance. Their communication was clear and consistent throughout the process, and they made everything feel easy and stress-free. I’d highly recommend Chancellors to anyone looking for a reliable and supportive team of estate agents!

Susan · 8 November 2025

★★★★★ 5/5

Trustpilot

My appreciation of Hannah Rae at Chancellors Estate Agent in Oxfordshire

Hannah Rae has been a kind and efficient senior sales consultant at Chancellors Estate Agents in Oxfordshire who has been able to keep me updated with regular phone calls and messages around viewing arrangements and contractual arrangements. I appreciate her warm presence and her respectful and sensitive communication between parties. Thank you Hannah

Julie · 4 September 2026

★★★★★ 5/5

Google

I had a fantastic experience with Chancellors, everything about the move-in process was smooth, quick, and stress-free. A big thank you to Jonny for his outstanding support throughout. He was incredibly helpful, responsive, and made sure everything was handled perfectly. Highly recommend!

Sai · 13 April 2026

★★★★★ 5/5

Google

I had an amazing experience with them. Especially my agent Samuel Hall MARLA was great. He was responsive, informative and overall a nice person to chat. I'd recommend Chancellors for overall great service but I'd recommend Samual event more for his efforts.

Berk · 2 April 2026