Chancellors Richmond reviews in Richmond upon Thames

★★★★★ 5/5

Google

Superb support throughout and on-point communication at every stage of the contracting process. Sam has been incredibly helpful - has made the onboarding process much easier and far less stressful. Thank you!

Jo · 15 October 2025

★★★★★ 1/5

Google

Just made a phone call and had the most unpleasant experience. The sales man was arrogant, condescending and unhelpful. Would not even bother to share the floor plan of the rental property with me when I said I could not find it and had a sarcastic tone when speaking to me even though I explained that I was looking after a home for myself and my kids. I’m debating on wether I should call back and ask for his name to write a complaint as I’m sure this is not the way in which Chancellors aim to treat its clients and I’ve heard only good things about this agency prior to my phone call. Finding a home is always a delicate matter and people should be dealt with respect regardless of their status wealth needs.

Eugenia · 24 October 2023

★★★★★ 3/5

Google

It took me a while to write this review for many reasons. Aa per his request, this is a review for Tafoza. He is a great agent, really went above and beyond for me, during this entire process he was very reliable, responsive and reminded friendly at all times :) not many agents like him out there. The only part that kept me confused was the fact that after I showed up for the viewing he said he called many times to cancel, I didn't receive any calls (it happes) as he didn't have the key. After I called him he said he didn't have the key to the property, however managed to get it while speaking with me, he came immediately to open the door, the viewing lasted maybe 3 minutes as he was rushing me, yet when I left there was a queue of people waiting to view. Bizarre Unfortunately I didn't end up renting the flat I absolutely fell in love with, due to clashing with he company they work with. There was a guy named Andrew/Endrew who took advantage of my vulnerable state and decided to patronise me. He did not appreciate the fact my ex partner was the landlord of the property I was renting and also still my business partner (part-time second job). We were in a therapy for about a year due to a tragedy which also caused our breakup. My partner moved out to give me the space I deserved, but now that he is selling the property I needed to rent something else. Well the moment Andrew heard my voice cracking when I talked about my ex he kept patronising me, passing not acceptable comments etc which made me cry my eyes out, the phone call which supposed to be professional and easy, put me back in therapy because of the past tragedy. As advised by my lawyer and therapist, I didn't rent the beautiful studio I wanted so much as it would keep taking me back. The only part I did not appreciate about Tafoza was him trying to charge my card £300 something despite me never signing any contract, so my lawyer had to get involved and put the agency in their place for trying to do something absolutely illegal. Otherwise the agent was great.

Sara · 24 October 2023

★★★★★ 5/5

Google

Me and my partner are moving to Australia and needed to let our house out whilst we were away. Chancellors from day one have been brilliant, with a special shout out to Sam and Andrew. Sam and Andrew found us the perfect tenant and have been very communicative throughout the entire process - they were able to answer any and all questions we had about the process (it was our first time letting our house so we had lots of questions!). As we will be living the other side of the world, it was very important for us to leave our property with people we could trust - and we feel completely comfortable leaving our house with Chancellors to manage.

Emma · 24 October 2023

★★★★★ 5/5

Google

My experience with Samuel Hall as my agent was exceptional, and I would highly recommend his services to anyone in need of a trustworthy and professional real estate agent. Samuel was highly attentive to my needs and requirements and always went above and beyond to ensure that my expectations were met. His communication skills were excellent, and he kept me informed throughout the entire process. He provided valuable insights and advice, which helped me make informed decisions during the property search and letting process. Furthermore, the Chancellors provided an outstanding level of service. The team was responsive, friendly, and knowledgeable, and they made the entire process stress-free and enjoyable. Overall, I am highly impressed with Samuel's and Chancellors' services and would highly recommend them to anyone looking for a reliable and professional real estate agent.

D · 24 October 2023

★★★★★ 5/5

Trustpilot

Odeta was very helpful bright and…

Odeta was very helpful bright and cheerful, went out of the way to help

James · 18 March 2026

★★★★★ 5/5

Google

Had a great experience with Chancellors. Sam was professional, approachable, and always quick to respond, which made the whole process smooth and stress-free. Really appreciated the clear communication and support throughout, would definitely recommend.

Mert · 15 September 2025

★★★★★ 5/5

Trustpilot

Isabelle is very supportive and always…

Isabelle is very supportive and always listens .... great communication and very kind

Wendy · 18 March 2026

★★★★★ 4/5

Trustpilot

A mixed time with renting through…

A mixed time with renting through chancellors with false information being provided at the start of my tennacy and late notices of rent increases but since Jamie woodman took over our account she was nothing but fantastic right up until the end of our tennacy which ended on a positive note and should be comended for the work they put in to make everything right!

Adrian · 2 October 2026

★★★★★ 5/5

Trustpilot

Danielle was excellent from start to…

Danielle was excellent from start to finish, my property was literally empty for less than a month now it has a new tenant

Mr · 20 December 2025

★★★★★ 5/5

Google

Sam has been super helpful in supporting us with renting a property in Richmond. His regular correspondence and keeping us up to date has been greatly appreciated

Hannah · 8 November 2025

★★★★★ 5/5

Trustpilot

Ella was so lovely and accommodating

Ella was so lovely and accommodating. Thank you for helping us find our dream home!

Renee · 10 October 2026

★★★★★ 5/5

Google

I highly recommend Jack Wallis for his outstanding assistance in securing my new flat in Richmond. His professionalism, dedication, and attention to detail made the entire process smooth and stress-free. Jack’s knowledge of the market and his ability to address all my concerns promptly were truly impressive. I’m grateful for his support and would confidently refer him to anyone in need of real estate services.

Sanjay · 25 June 2024

★★★★★ 5/5

Google

Proactive and professional, Sam managed the letting of our flat seamlessly and created the best value for us. Understanding our critical time frame, he found tenants for which it was a win-win. Sam was both, a negotiator and a coach. His expert management of the whole process, and later Miira's too, was invaluable. I highly recommend you call him no later than now.

M · 25 July 2024

★★★★★ 5/5

Trustpilot

Chancellors are hands down the best…

Chancellors are hands down the best estate agents I've ever been a tenant with. They are incredibly responsive and any issues are always resolved quickly. Our property manager, Molly Adams, always goes the extra mile, ensuring we are aware of what is happening at each step in a process and following up to make sure that everything went smoothly and was completed as expected.

Elliott · 24 September 2026

★★★★★ 5/5

Google

Sam was fantastic, prompt to reply, friendly, professional and made the lettings process as smooth as possible. Highly recommended. Thanks Sam!

Kate · 15 December 2025

★★★★★ 5/5

Trustpilot

Hannah Rae has been so supportive in…

Hannah Rae has been so supportive in our process of getting a new home, even with the documentation. We appreciate you.

Eko · 19 August 2026

★★★★★ 5/5

Google

Great work by the team. Special thanks to Samuel Hall MARLA and Andrew Jourdain for their professionalism and dedication. Cheers

Parviz · 15 December 2025

★★★★★ 5/5

Trustpilot

Great communication throughout the sale…

Great communication throughout the sale process on a regular basis and if felt like the team were taking a genuine ownership of the sale itself. Everyone I spoke to were extremely helpful and Jay did a fantastic job to enable us to get to the right conclusion.

Mark · 20 May 2026

★★★★★ 5/5

Google

We would like to thank Chancellors Richmond, particularly Jack Wallis, for helping us with our first renting agreement in London. Jack was exceptionally responsive and prompt, keeping my wife and I informed of every stage of the process. Kept us informed of any good news or delays so there were no surprises. Highly recommended using Chancellors if you are looking to move to Richmond.

Alex · 26 April 2024

★★★★★ 5/5

Trustpilot

Great customer service by Charlotte

Charlotte has been great taking her time to show us around a property we wanted to view.

Norbert · 20 December 2025

★★★★★ 5/5

Google

Sam has been very helpful and has introduced me to the landlady, Helena. We had a nice chat and they shared useful information about the area and the lovely flat Helena has created, also knowledge on renting and the estimated cost on utilities. They are super nice and helpful. I had a great viewing experience and would highly recommend Sam’s services. Thanks.

Florence · 26 May 2024

★★★★★ 5/5

Google

Sam has been great, guiding us through the whole process and keeping us updated along the way. Highly recommend using chancellors and Sam.

Lumardt · 20 October 2025

★★★★★ 5/5

Google

Found our new home thanks to the exceptional help from Aslam. Professional, responsive, and also just very kind. Adapted to our needs and made finding a home much easier.

Daniele · 15 September 2026