Chancellors Richmond reviews in Richmond upon Thames

★★★★★ 5/5

Google

I had the pleasure of working with Sam from Chancellors. Sam's professionalism and willingness to patiently guide me through every step. From the initial viewing to the final stages, Sam was there, addressing all my concerns and queries. I highly recommend Sam to anyone seeking an agent! Thank you, Sam, for your outstanding job and for making this experience smooth and easy!

Keval · 27 January 2024

★★★★★ 5/5

Google

Jack has been a very helpful, open and proactive letting agent. I would highly recommend

Oli · 8 November 2025

★★★★★ 5/5

Google

Samuel Hall @ Richmond Chancelors is absolutely the best! He made sure that I visit the apartment he thought I might like and insisted that I see it. If I had not left my work to go to that viewing, I would not be able to live in this gorgeous apartment! He is always available and always in a positive attitude. He makes sure that his clients reach every answer they need. I can't recommend him enough.

Sima · 24 October 2022

★★★★★ 5/5

Google

I’d just like to say a massive thanks to Tafouse who has been absolutely amazing. After 3 days with Chancellors, he showed us around and answered all questions we had, (if he couldn’t at the time, he emailed me later that day). He helped us to secure a great flat and has been friendly, thorough and super helpful throughout the entire process. Would highly recommend!

Molly · 24 October 2023

★★★★★ 5/5

Google

I have recently signed to rent a property through Chancellors. Aslam assisted me with my search - he has been very efficient and I have found a nice property to rent in Richmond. Many thanks!

Eleanor · 15 June 2026

★★★★★ 5/5

Trustpilot

Ethan was lovely and very helpful.

Laura · 3 September 2026

★★★★★ 5/5

Google

Andrew and team are a pleasure to work with. Quick to respond and very helpful throughout the lettings process. Highly recommend.

Madison · 9 August 2025

★★★★★ 5/5

Google

I had a great set of viewings with Katie who was informed, helpful and efficient, which made process a really productive one for me.

Ben · 15 August 2026

★★★★★ 5/5

Trustpilot

We reviewed a bungalow accompanied by…

We reviewed a bungalow accompanied by Luke from Chancellor’s Estate Agency he was very attentive showing the salient points also leaving us to have a second look very patient even obviously he had other clients to see.

Barry · 14 May 2026

★★★★★ 5/5

Google

We have a mid-size portfolio of rental properties in central Richmond and have worked Andrew Jourdain @ Chancellors for about 25 years. He has always been very personable and professional. Even when we just had a couple of properties we have always found Andrew Jourdain friendly and effective at finding and vetting prospective tenants and helpful on advising on market needs.

Robert · 21 October 2025

★★★★★ 5/5

Google

We have had a fantastic experience with Chancellors and cannot wait to move into our new home very soon. Sam Hall has been incredible from start to finish. From our first conversation he really listened and took on board our requirements and arranged a number of viewings in one go (each of which ticked our boxes in some way). We really appreciated his professionalism and honesty throughout- we weren't rushed and there were no hard sale tactics or pressure; all of which I've experienced on other viewings with other agents. Thanks again Sam!PositiveResponsiveness, Quality, Professionalism, Value

Victoria · 12 December 2021

★★★★★ 5/5

Google

Sam is great, he checks in to make sure everything is ok and returns calls immediately.

Deborah · 15 September 2025

★★★★★ 5/5

Google

Chancellors let my flat out for me. They were helpful and communicative through the process and even now, a year after the flat was first let they remain helpful, communicative and go the extra mile to help keep things working for both myself and the tenant. Thank you Chancellors and in particular Andrew Jourdain and Miira Hietala.PositiveResponsiveness, Quality, Professionalism

Jenny · 12 December 2023

★★★★★ 5/5

Google

We have had a fantastic experience with Chancellors and cannot wait to move into our new home very soon. Sam Hall has been incredible from start to finish. From our first conversation he really listened and took on board our requirements and arranged a number of viewings in one go (each of which ticked our boxes in some way). We really appreciated his professionalism and honesty throughout- we weren't rushed and there were no hard sale tactics or pressure; all of which I've experienced on other viewings with other agents. Thanks again Sam!PositiveResponsiveness, Quality, Professionalism, Value

V · 24 October 2021

★★★★★ 5/5

Trustpilot

Chancellors: Franki is a five-star manager

Chancellors manages my rented house. Whenever there are repairs to be done, I call up Franki (at their Oxfordshire Property Management operation), and she is always friendly, polite, and competent. If more management agents were like her, I think more people would want to rent!

Edward · 13 October 2026

★★★★★ 5/5

Google

Chancellors let my flat out for me. They were helpful and communicative through the process and even now, a year after the flat was first let they remain helpful, communicative and go the extra mile to help keep things working for both myself and the tenant. Thank you Chancellors and in particular Andrew Jourdain and Miira Hietala.PositiveResponsiveness, Quality, Professionalism

Jenny · 24 October 2023

★★★★★ 1/5

Trustpilot

I could not recommend a letting agency less

I could not recommend a letting agency any less. It is not clear to me that anyone at Chancellors understands the seriousness of being responsible for people's housing and how stressful the letting process can be. They simply do not care at all about tenants and will treat you quite hostilely.

Alli · 26 August 2026

★★★★★ 5/5

Google

Great folks, special thanks to Sam who always checks on us!

Ronie · 8 October 2025

★★★★★ 5/5

Google

This is easily the best property rental office in Richmond. I have been renting my portfolio of 3 properties in Richmond for over 15 years through Chancellors and I have received outstanding service. Andrew, the office manager, has an in …

John · 16 March 2026

★★★★★ 5/5

Trustpilot

Good help

Charlotte has been great and patient, showing me all available houses I am interested in purchasing.

Miss · 21 May 2026

★★★★★ 5/5

Trustpilot

Molly is highly efficient

Molly is highly efficient, always responsive and manages our portfolio with a high duty of care.

PRAV · 20 May 2026

★★★★★ 5/5

Google

Had to find a place remotely from South Korea on a short notice. Jack Wallis from Chancellors got us a nice place in Richmond in time. Super helpful despite all the difficulties related to the distance and time zone difference.

Choi · 16 March 2026

★★★★★ 5/5

Google

Really happy with the level of service and professionalism from Jack Wallis at Chancellors throughout the process of securing the property. He was extremely responsive and thorough in answering any questions we had, and went above and beyond to ensure everything went smoothly - which can often be a stressful process. Thanks, Jack and the Chancellors team!

Marco · 15 October 2025

★★★★★ 1/5

Trustpilot

Deposit repayment issues

We were renting a property from chancellors that we then purchased. Over a month post purchase they still haven’t paid us back our deposit - they don’t answer us when we chase and still can’t give us a timeline even though the payment was agreed over a month ago.

Naz · 25 August 2026