Trusted Agent profile · Richmond upon Thames
★★★★★
487 reviews across 2 platforms
23 The Quadrant, Richmond, TW9 1BP, Richmond upon Thames, TW9 1BP
Part of Chancellors, see every office.
Chancellors's office in Richmond upon Thames, at 23 The Quadrant, is rated 4.6 out of 5 across 487 reviews on two platforms, including 321 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Chancellors Richmond hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotAbsolutely outstanding from start to…
Absolutely outstanding from start to finish. Always had an enough time for us. Wonderfully professional at all times and a very friendly bunch.
We appreciate your kind words! We are so pleased to hear that our service was outstanding and professional.
5/5
TrustpilotProperty management experience
As a tenant, I’ve really noticed the difference since Libby became the property manager in October. She keeps me updated, responds quickly, and makes sure any issues are resolved without unnecessary delays. Her professionalism and consistency make the whole renting experience far less stressful.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
4/5
TrustpilotFranki Deacon
We have found a very helpful main contact in Franki Deacon, who has been able to support and direct as needed in a labyrinth of names and departments that exist within Chancellors.
5/5
GoogleSam Hall at Richmond Office was accommodating and available to show us the flats and answer all our questions. He guided us through the whole process and over the ups and downs, ensuring we secured our new place. He is also a lovely person to work with. I can't recommend him enough and will reach out in the future.
Thank you for leaving us this great review Sonia, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
TrustpilotAleksandra Szurek
Aleksandra Szurek, from Chancellor’s didcot branch. She was informative, caring and attention to detail when asked any questions was great. I wish her all the best in her future career with chancellor’s. Suhel and Dil.
5/5
GoogleService was excellent. Sam Hall, in particular, has been a delight to engage with. He's been friendly, professional and attended to any issue quickly and efficiently. Highly recommend.
Thank you so much for your kind words, Stuart! We're thrilled to hear that you had an excellent experience with us at Chancellors - Richmond upon Thames. Sam Hall is indeed a valued member of our team, and it's fantastic to know he provided you with friendly and professional service. We appreciate your recommendation and look forward to serving you again in the future!
5/5
TrustpilotWill Jones is a diligent property…
Will Jones is a diligent property manager at Chancellors who is always courteous and attends to any issues in a very professional manner.
5/5
TrustpilotThe young man was very helpful and…
The young man was very helpful and knowledgeable. I’ve viewed the property several times and he was always a great help.
We're delighted to hear our team member was so helpful and knowledgeable. Thank you for your kind words!
5/5
GoogleExcellent company and outstanding employees. Thanks to Samuel Hall, finding a flat has been super easy for me. He helped me in every step, from viewing the flat to getting my keys. I will recommend my friends to work with Chancellors. Many thanks to all team.
Thank you for leaving us this great review ömür, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
1/5
Trustpilotlazy
Took multiple tries on the phone to get hold of them. Website not updated with sold property. Wasted my time.
Hello, we are sorry to read of your review and have notified the relevant department about your message - they will look into this for you. If you have any further information, please email directors@chancellors.co.uk. Many thanks.
1/5
GoogleMost unprofessional viewing I've been to. The agent ended up ringing us at the time of our scheduled viewing to tell us she hadn't left yet and would likely be caught in traffic and be 15 minutes late. She then asked us to tell anyone else who was there she would be late. When we arrived there were 4 other couples waiting. When she finally arrived she asked us where everybody else was before seeing the crowd. Then she said she hoped the tenants were in because she didn't have keys to the property... Are you serious? It was fine because the tenants were in but you're late and then you want to lead with oh we might not be able to get into the property? I rang the office to give them feedback but they're such a big company it's unlikely to affect them at all. All four couples ended up seeing the property at the same time which we didn't mind but felt sorry for the newborn that was just put to sleep. Just really disappointing experience overall. She was not the best representation of their agency.
Thank you for bringing this to our attention Kim, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk? Thank you.
5/5
GoogleWe had a really positive experience with Chancellors while finding our apartment in London. The team was professional, responsive, and genuinely helpful throughout the entire process. They made what can often be a stressful experience feel … More
Thank you ele for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotSpeedy, courteous and knowledgeable
The staff at Chancellors were very well informed and helpful. We were able to complete our house sale very quickly and the team were excellent at communicating with us every step of the way - we would thoroughly recommend Chancellors!
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
TrustpilotGenuinely Useless
As a first-time landlord, I expected clear communication, professionalism, and competent management. Chancellors/Oxon Property Management failed on all three.
We are truly sorry to hear about your frustrating experience as a first-time landlord. We acknowledge the issues you faced with communication and payment, and the impact this had.
5/5
GoogleGreat person to work with.. Enjoyed working with Jonny from Chancellors Richmond office. very responsive and supportive. I am sure my tenant feels the same...
Thank you so much for your kind words, Alex! We're thrilled to hear that you had a positive experience working with Jonny at Chancellors - Richmond upon Thames. Our team strives to provide responsive and supportive service, and it's great to know that both you and your tenant felt well taken care of. We look forward to assisting you again in the future!
5/5
GoogleI had an excellent experience renting with Chancellors. Jack was fantastic. He was very professional, reliable and friendly. He responded to my queries very quickly and was always happy to help. Thank you Jack.
5/5
GoogleI had a great experience with Chancellor’s Richmond. Jack was particularly helpful, he was extremely friendly, accommodating to my viewing times and knew the area of Richmond extensively. This massively helped my flat hunt and I will be returning on my next search.
5/5
GoogleTafouse has been brilliant since we agreed on our new property. Welcoming and polite when he showed us around, responsive and efficient during and after negotiations. The best estate agent experience we've had since moving to London over 10 years ago. Thanks, Chancellors!
Thank you Tom for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleJack was great to with with. Really responsive and took the initiative. We were getting desperate to find somewhere and with his help we moved to a lovely place!
Thank you for leaving us this great review Liam, we will be sure to pass this fantastic feedback the team. We are delighted that you had such a great experience with us.
5/5
GoogleMoving to the UK from overseas has been quite stressful, but Sam made this process so much easier and smooth sailing. He was incredibly helpful and patient, and always called to check in and update me! He guided me through every step to ensure the easiest possible move; I can't thank him enough :)
Hi Bella, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleAndrew Jourdain is a superstar! He helped me to successfully negotiate a sudden tenancy notice given to me by the landlord, very experienced and professional. When I need help or advice Andrew is the person I’ll reach out to. Thank you again!
Hi Yana, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleThey are very successful in dealing with people who are looking for a house, they help them a lot, especially Louise called me every day and shared information throughout this process. They do their work in a planned and professional way.
Thank you for this wonderful review Doruk. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotAyesha,
Ayesha,worked really hard to help me,she did everything possible within her control Kept me informed,went out of her way to find out specific details of various properties
5/5
GoogleI recently had the pleasure of working with Chancellors Richmond to let out my apartment, and I must say, the experience was exceptional. From start to finish, the entire team, including Andrew, Louise, Miira, Jack, and Finlay, displayed the utmost professionalism and dedication to their work. Right from our initial consultation, I was impressed by their knowledge of the local market and their understanding of my specific requirements. Throughout the process, they kept me informed at every step, providing valuable insights and guidance to ensure a smooth and successful letting experience. Thanks to their efforts, they were able to find the perfect tenant for my home in a remarkably short amount of time. Their attention to detail and proactive approach truly made all the difference, and I couldn't be happier with the outcome. Overall, I can confidently say that I received the best level of service from Chancellors Richmond, and I wholeheartedly recommend them to anyone in need of professional and reliable letting services. Thank you to the entire team for their hard work and dedication!
Thank you Yure for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
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Tell us what you need and we'll put you in touch. Chancellors Richmond hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
