Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI would like to welcome Veronika to the Richmond lettings team. w I have enjoyed a great relationship with the team for over 20 years. The Richmond Team have always gone above and beyond for my properties. I look forward to the continued relationship going forward with the team and Veronika
Vikram · 3 April 2025
Agent replied · 23 October 2024
Hi Vikram, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
GoogleI've been with Chancellors since 2020 and Miira is the best Lettings Administrator I've dealt with so far. She is efficient and promptly deals with any concerns I have about the property.
Alan · 28 November 2023
Agent replied · 23 October 2024
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
GoogleWe are a family run letting business in Kew and have used Chancellor's in Richmond for 5years. Their letting team are excellent adapting to the way we manage our flats. The quality of the service we have had is largely to the credit of their lettings director, Andrew Jourdain. He is extremely knowledgeable about the legal framework that defines the private rental sector. He also knows the local area extremely well and his judgement on how this market is developing has always been sound.
Overall a friendly, efficient service.
David · 28 November 2023
Agent replied · 23 October 2024
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
GoogleLouise was incredibly helpful and friendly and made a big move that much easier. With her expertise she knew exactly what I was looking for, had a range to show, and found the perfect place. Would definitely go back if considering moving.PositiveResponsiveness, Quality, Professionalism
Eilidh · 12 December 2022
Agent replied · 11 December 2024
Thank you for leaving us this great review Eilidh, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 5/5
GoogleHighly recommended! Sam is the man! He was very helpful during the whole process, including Miira who helped him during his annual leave.
Jorge · 26 May 2024
Agent replied · 23 October 2024
Thank you Jorge for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
TrustpilotExcellent communicator
We deal with Frankie Deacon who is an excellent communicator which ensures good relations between landlord and tenant.
Dear · 13 October 2026
★★★★★ 5/5
GoogleGreat experience with Chancellors. The team were friendly, quick to respond, and made the whole process simple and stress-free. Jack W was especially helpful, I felt very well looked after throughout. Would definitely recommend them!
Joe · 20 September 2025
Agent replied · 22 September 2025
Dear Joe W-D, thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with our team. Jack W and the rest of us strive to make the process as smooth as possible for our clients. Your recommendation means a lot to us! If you need anything else in the future, don't hesitate to reach out. Best wishes, Chancellors - Richmond upon Thames Estate Agents.
★★★★★ 5/5
TrustpilotChelsey Mitchell and Georgie Jenner…
Chelsey Mitchell and Georgie Jenner processed and followed up on all inquiries and requests promptly.
Ms · 19 March 2026
Agent replied · 21 March 2026
We appreciate you taking the time to share your feedback. We're happy to hear that your inquiries and requests were handled promptly and efficiently.
★★★★★ 5/5
TrustpilotVery impressed
We met Charlotte for the first time yesterday and we were extremely impressed with her professionalism, knowledgeable and friendly approach.
John · 25 September 2026
★★★★★ 5/5
GoogleSam was amazing and very helpful, particularly as we were new to the UK market, he was willing to answer our many questions, and we are very happy with our new flat.
Historymum · 24 October 2023
Agent replied · 23 October 2024
Thank you for leaving us this great review historymum, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 2/5
TrustpilotWe have previously had good experiences…
We have previously had good experiences with Chancellors but unfortunately since we moved in at the start of July there have been constant issues.
Miss · 28 August 2026
★★★★★ 5/5
GoogleThanks for your help Jonny- extremely professional, friendly and helped where needed. You are an asset to your company. Cheers Adam
Adam · 8 January 2026
Agent replied · 12 January 2026
Hi Adam,
Thank you so much for your kind words! We truly appreciate your feedback and are … More
★★★★★ 5/5
GoogleI had a wonderful experience with the Richmond branch! The team were so helpful and i would definitely recommend. Andrew Jourdain was superb in catering to my family’s every need.
Meg · 24 October 2023
Agent replied · 23 October 2024
Hi Meg, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
TrustpilotJordan you are a star
Margaret · 14 May 2026
Agent replied · 25 May 2026
We truly appreciate you sharing your positive experience. We are delighted to hear that the process of selling and buying your home was so productive and seamless. We are glad our professional and friendly approach worked well for you.
★★★★★ 1/5
TrustpilotReally poor rental service
Really poor. Very difficult to deal with. We had to wait for their commercial team to confirm receipt of funds. Really poor.
Jonathan · 25 August 2026
★★★★★ 5/5
GoogleHad great experience working with Jonny, who was very friendly and helpful.
Olga · 16 March 2026
Agent replied · 16 April 2026
Thank you Olga for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
GoogleSam is an excellent estate agent and always puts a smile on your face.
Joseph · 24 August 2024
Agent replied · 23 October 2024
Hi Joseph! Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
GoogleJonny Macdonald from Chancellors been really helpful and friendly!
Grateful.
Zahra · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for your kind words, Zahra! We're thrilled to hear that Jonny Macdonald at Chancellors has been helpful and friendly. We pride ourselves on providing excellent service, and it’s wonderful to know that it made a positive impact on your experience. If you need any further assistance, please don’t hesitate to reach out!
★★★★★ 5/5
GoogleVery happy with the service, Jonny was great, got everything agreed in a very efficient and professional manner 👍 …
Stephen · 26 July 2025
★★★★★ 5/5
GoogleI would highly recommend Jack. He was helpful, understanding and efficient. He understands the needs of both landlord and tenant to find best agreements.
Beatriz · 4 June 2025
★★★★★ 1/5
TrustpilotThe agency staff were extremely rude…
The agency staff were extremely rude and unprofessional. I wouldn’t recommend this company to anyone.
Sophie · 27 September 2026
★★★★★ 5/5
GoogleAndrew and his team have delivered excellent service and never failed to keep their word. My life has been made as easy as possible and I have felt very comfortable throughout the process. I can't recommend them highly enough!
Paul · 24 October 2022
Agent replied · 23 October 2024
Hi Paul, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
GoogleAlthough my plans are longer term Stuart was incredibly helpful with his advice on the market and spent time to help me with my questions.
Wouldnt hesitate to come back to Chancellors when I am ready to sell.
Xavier · 24 October 2022
Agent replied · 23 October 2024
Thank you for leaving us this great review Xavier, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 4/5
TrustpilotGood presentation
Jessica presented the house we viewed well, she was informative and engaging which made our visit very worthwhile.
Nick · 26 August 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
