Chancellors Richmond reviews in Richmond upon Thames

★★★★★ 1/5

Google

I can’t stress enough how much I would recommend not putting your property up for sale with chancellors. The service I’ve received from Chancellors as a potential buyer has been awful on a number of occasions. In 2019 I tried to view a property with them that had been on the market for some time - no one was able to answer any questions about the property and when it came to trying to book a viewing they never returned any calls. In the end we just gave up. Fast forward 3 years and the service remains the same. I emailed twice, weeks apart, with queries about a property, received absolutely no response, called and was then told conflicting information about the property by 2 people. I then arranged a viewing which they said they would confirm, there was no further call. On the day of the viewing I called them to confirm and they said they’d call back. No call back 6 hours later. I called again, was again promised a call back within 10 minutes, no call back. No surprise that the end result was no viewing. It’s no wonder that these properties aren’t selling.

Ellen · 24 October 2022

★★★★★ 5/5

Google

Unlike previous letting agencies I've dealt with, I was impressed by Chancellor's exceptional team. They consistently addressed any concerns I had promptly and thoroughly. Their excellent service made the application process stress-free, and they found me the perfect flat quickly. I highly recommend them to anyone searching for a letting agency. Kudos to Sam and Miira

Juan · 25 June 2024

★★★★★ 5/5

Google

A terrific experience from start to finish. Samuel Hall was a pleasure to work with, helpful and efficient every step of the way. We couldn't have asked for a better service, and would recommend in a heartbeat.PositiveResponsiveness, Quality, Professionalism

Matthew · 24 October 2021

★★★★★ 5/5

Google

Great viewing with an agent (Finley) who was not only on-time, knowledgable and helpful (without being pushy), but when we left the viewing with a backpack locked in the flat (that we forgot) he went back and retrieved it for us first thing the next morning. Making an offer on this property for sure.

Andrew · 25 July 2024

★★★★★ 5/5

Trustpilot

The service was good.

Customer · 12 October 2026

★★★★★ 5/5

Google

My faith in estate agents has been restored - it's not just about the sales commission!! I have been dealing with Daniel Johns over the last 3 months with regard to a very tricky house sale. Throughout Daniel has been professional, tenacious and upbeat, even when faced with the most difficult of situations. Daniel was always quick to respond to emails and phone messages, to keep me informed with what was going on and was very pro-active in chasing up the buyer to keep the whole thing on track. I would definite recommend Chancellors and, in particular Daniel, to other house sellers

Sue · 25 October 2018

★★★★★ 5/5

Trustpilot

Brilliant service from initial contact…

Brilliant service from initial contact with Sherko and throughout process with excellent regular communication from James. Weekly updates were particularly helpful. Would definitely recommend.

Andy · 23 May 2026

★★★★★ 5/5

Google

Thank you to Sam from Chancellors! I received an excellent, friendly and professional service, the process for finding and renting a flat in Richmond was stress free and fast.

Carolina · 24 October 2022

★★★★★ 1/5

Trustpilot

Appalling

Our experience with Chancellors has been profoundly disappointing, defined by a failure to uphold basic professional standards, contractual consistency, or duty of care.

Pablo · 23 May 2026

★★★★★ 5/5

Trustpilot

Good service

Good service. Thank you for arranging my tenancy.Katie Adams,I appreciate your help, responsiveness, and professionalism. Thanks for making the process smooth and stress-free.

SPNP · 22 May 2026

★★★★★ 5/5

Trustpilot

She is awesome and helpful

Ayman · 21 September 2026

★★★★★ 5/5

Google

My wife and I can't thank Chancellors enough for their hard work and friendly, yet professional approach. The whole team are great to deal with and Joanne Fox is a particular star, she really is on the ball and motivates the rest of her team to go the extra mile. We lost our first buyer through no fault of Chancellors (or us!) and within 2 working days Chancellors found us another buyer at the same price. If only all estate agents were this good.

Richard · 26 October 2015

★★★★★ 5/5

Google

Chancellors were fantastic with selling our house. The best estate agents we've ever had. In particular Joanne Fox ran our sale and made the whole transition very smooth. They are very clever about the way they sell houses and we felt very relaxed that our property was being sold in the best possible light, and using techniques such as open days to get as many people in as possible. Jo sold our house in 1 day after organising a fully booked open-day and easily achieved asking price. And even though the house wasn't on the market long, we knew exactly how it was being promoted with regular emails about how many times it had been viewed online/asked about on the phone etc. We've completed and Jo is still helping us sort out postal problems etc. We will be gutted that if we move again we will be out of their selling area. If you want to sell in/around Richmond these are the guys to go with.

Mark · 26 October 2014

★★★★★ 5/5

Google

Top notch, Samuel Hall from Chancellors Richmond Lettings was very professional dedicated to assisting clients to the best of his abilities, is what comes to mind when myself and partner think of Samuel (called him Sam). It's evident that Sam is passionate about knowing his market places, and gets the job done. If you’re looking to rent, he goes all the way with you. We never ever have seen such a kind man like Sam. I highly recommend Sam, I am confident you will be pleased with not just his abilities . . . but the results he produces to find the right place to live.

Hyun · 26 October 2014

★★★★★ 5/5

Google

I cannot recommend Joanne Fox and her team at Chancellors highly enough. Not only is Joanne an absolute pleasure to deal with, but she is highly professional, extremely hard working and consistently went above and beyond to ensure that our sale was a success - despite a number of challenges along the way, which Joanne was unfailingly helpful with. Our experience with Chancellors was entirely different to our dealings with other agents, and we feel that Chancellors' honesty, integrity and quality of advice genuinely set them apart from competitors. Many thanks again to Jo and the whole team for your tireless efforts. Rosie & Alex

Rose · 26 October 2014

★★★★★ 5/5

Google

My wife and I have just purchased a fabulous property in Richmond. Chancellors were very helpful from start to finish. We originally dealt with Daniel, who was helpful and informative. He knew what he was talking about and advised us very well. Once we had settled on a property we then dealt with Joanne Fox the sales manager. She was excellent. Joanne kept us constantly informed and worked hard to keep the process moving. She was in constant contact with ourselves, the solicitors and the vendor. Chancellors have an energy that other estate agents don't seem to have.

Ben · 26 October 2014

★★★★★ 5/5

Google

Sam from Chancellors was fantastic in showing us the flat in Putney. His professionalism and attention to detail made the process smooth and stress-free. He answered all our questions and went above and beyond to ensure we felt confident in our decision. Highly recommend!

Thonvadee · 21 November 2025

★★★★★ 5/5

Google

We just completed the sale of our Flat in Richmond through Chancellors. A huge amount of credit goes to Jo Fox and her team for their hard work in securing a sale for us. We had a rather lengthy period of 12 weeks to get to exchange which became overly complicated at times due to the purchasers financing structure, ie through no fault of Chancellors. Jo and James Biss were extremely helpful in keeping in regular contact as to how things were progressing as well as chasing the relevant parties to speed things up. I would highly recommend them to anyone thinking of selling or buying in the area, and wouldn't hesitate to use them again.

Stu · 26 October 2013

★★★★★ 5/5

Trustpilot

Smooth and Professional Tenancy Renewal

I had a great experience working with Emilia Williams (MARLA) at Chancellors during my tenancy renewal. She was very professional, responsive, and made the whole process smooth and stress-free. Emilia communicated clearly and handled everything efficiently, I really appreciated her friendly and helpful attitude. Highly recommended!

Geanina · 21 October 2025

★★★★★ 5/5

Google

Andrew Jourdain Is a star! The service chancellor provides is amazing. I had locked myself outside my house on a Friday evening. And Andrew took it on himself to come by and help me with the situation. They do care for their clients and are always on top of their game 👏 …

Nafiya · 26 May 2024

★★★★★ 5/5

Google

I have been dealing with Chancellors lettings office in Richmond for the past 20 years and find them extremely professional and friendly. Their back office support is also very good. Highly recommended.

Karineh · 3 April 2025

★★★★★ 5/5

Google

I was really in a bind and needed to find a house that was within my budget and had everything I wanted ASAP. Samual not only made it happen, but he made the entire process as easy as possible. I highly recommend him for all your renting and owning needs!

Kristen · 25 June 2024

★★★★★ 5/5

Trustpilot

Best agency and very professional service

I have lived in Royal Winchester House for over 3 years, which managed by Chancellors, and they did provided the best service. Olivia Hesson always willing to help and solve my problem, this is the best renting experence I had for last 10 years.

Mr · 21 October 2025

★★★★★ 5/5

Google

We just rented our first house with Sam Hall. He was superb, very professional and responsive. He was happy to answer our endless questions as we are new to London. I definitely recommend Sam and Chancellors Richmond!

Ebru · 24 October 2020