Chancellors Richmond reviews in Richmond upon Thames

★★★★★ 1/5

Trustpilot

You will end up doing chancellors…

You will end up doing chancellors property management job yourself.

Timothy · 21 October 2025

★★★★★ 5/5

Google

We recently signed a lettings contract through Chancellors, the whole process was easy and painless, in particular Sam Hall was great: always very responsive, pro-active, friendly and very professional throughout the whole process.PositiveResponsiveness, Quality, Professionalism

Salvo · 24 October 2020

★★★★★ 5/5

Google

We have booked a free property valuation with Chancellors. Stuart Bunce visited us on the following day, which was really prompt response. Great communication, we have got all of our questions answered. Great service by Chancellors!PositiveResponsiveness, Value

Stefan · 23 December 2022

★★★★★ 5/5

Google

Sam helped me out find a property - great guy that was helpful every step of the way

Jake · 26 April 2024

★★★★★ 5/5

Google

Chancellors were terrific. Helpful and efficient and Joanne was great. She ALWAYS got back to us fast when we had queries and smoothed everything at the end when things got very stressful. Highly recommended, I wish all estate agents were like that!

Sandra · 26 October 2015

★★★★★ 5/5

Google

I absolutely recommend dealing with Samuel. He was professional, helpful and friendly. My partner and I had been looking for a flat to rent for the first time (not sure of what we wanted) so the extra bit of support was very much appreciated. I particularly liked the smooth communication, as we did receive regular updates via email and phone call. Thanks very much ! M and KPositiveResponsiveness, Quality, Professionalism

M · 24 October 2022

★★★★★ 5/5

Google

We have booked a free property valuation with Chancellors. Stuart Bunce visited us on the following day, which was really prompt response. Great communication, we have got all of our questions answered. Great service by Chancellors!PositiveResponsiveness, Value

Stefan · 24 October 2022

★★★★★ 5/5

Google

Sam Hall was super helpful and communicative throughout the process which made the whole process so simple. Would defo go through Chancellors and Sam again!PositiveResponsiveness, Quality, Professionalism

Leila · 11 January 2022

★★★★★ 1/5

Trustpilot

Landlords: AVOID AVOID AVOID

Landlords: AVOID AVOID AVOID!

H · 22 November 2025

★★★★★ 5/5

Google

Our letting agent Samuel Hall was extremely helpful in finding us the right rental property. He then guided us through the process and was friendly and professional throughout.PositiveResponsiveness, Quality, Professionalism

Liam · 11 January 2021

★★★★★ 5/5

Google

I have always found Chancellors Richmond polite and professional throughout any dealings I’ve had with them. Would thoroughly recommend them.

Tony · 28 November 2023

★★★★★ 5/5

Google

Super helpful Agents - managed to help us find a suitable property quickly and made the process hassle free. 👍🏻 …

Tom · 24 October 2023

★★★★★ 5/5

Google

A rare case when they DO care! We have a rental agreement through Chancellors for a while now, they're always very helpful, friendly and responsive. I found myself in a terrible situation of leaving some documents in the apartment when travelling, and Andrew, Associate Director, made everything possible and even a bit more to help me, even though it's not a part of the contract or something obligatory. I will never forget his kindness and eagerness to walk an extra mile. This is so rare these days.

Iana · 25 October 2019

★★★★★ 2/5

Google

- Sales - Friendly on arrival, but late for almost every viewing we went to, left us waiting out in the rain numerous times. Then had the cheek of taking us to view other properties we did not request that were not at all in our search range.

Dean · 25 October 2018

★★★★★ 5/5

Google

I have found Chancellors of Richmond a very efficient, energetic company. Samuel has been exceptionally helpful, keeping me updated, providing advice when needed, and finding me suitable tenants without delay.

Kay · 25 October 2019

★★★★★ 5/5

Google

As buyers, we had a positive impression of Chancellors from the start as they went the extra mile to arrange viewings and access. They listened carefully to what we were looking for, responded quickly to our enquiries and seemed to be genuinely focused on us as individuals rather than a means to reach the monthly sales target. The purchase process was handled in a friendly and at the same time professional way with pressure applied at the right times and in the right way in order to accelerate the process so as to hit the target completion date.

Alastair · 25 October 2016

★★★★★ 5/5

Google

Chancellors were absolutely fantastic, not only did they let/rent my property successfully with no breaks for more than 3 years; they also sold my flat within a week. In particular, Daniel Johns, Louise Dabbagh and Michael Booth have been exceptional, providing me with a professional, personable, experienced and more importantly a genuine service/approach. I honestly feel like part of the Chancellors/Richmond family, where you can pop into the branch and have a chat with team anytime. Louise has time and time again gone beyond the call of duty over the past 3 years, and her expertise and wonderful personality will leave a lasting impression on me for years to come. I am obviously delighted to sell my flat, but at the same time I shall miss the team over at Chancellors/Richmond. I hope our paths cross in the future, and should I decide to sell/buy or rent my property in the future, I have no hesitation in appointing Chancellors again.

Martin · 25 October 2016

★★★★★ 5/5

Google

It isn’t often that expectations are comprehensively met when you pay for a service. To have them exceeded is beyond unusual. Jo Fox fought hard for the best price for our property and worked tirelessly to manage the chain- from top to bottom to ensure a seamless and painless sale and purchase. Jo and her team are setting the standards for estate agents - rather than just following them. Thank you Jo. We will recommend you (and James) to everyone Colin and Samantha

Colin · 26 October 2014

★★★★★ 4/5

Google

When we found ourselves in the position of having to sell our mother's house is was because she had recently died. This can be one of the worst times in your life but Joanne in the Richmond branch was kindness itself. She was sympathetic but professional from start to finish and worked with us to find the right buyer. I am so glad that the house has gone to a family who will love and cherish it and make it the home it once was again. Thank you for all of your support and hard work.

Francesca · 26 October 2014

★★★★★ 5/5

Google

We bought our house through Chancellors and I can't really fault their service. We dealt primarily with Jo, Daniel and Natasha and all of them were a joy to liaise with. Always at the end of the phone, replied to emails within minutes and were punctual and polite when meeting them (over and over again) at our purchased property. Jo, in particular, has been amazing. No question was too big or dumb and despite wanting to ensure Chancellors' cut from the sale, she always acted fairly and fought our corner. I don't want to move house again for a good number of years but as and when I do, I hope I get to deal with Chancellors again.

David · 26 October 2014

★★★★★ 5/5

Google

Chancellors in Richmond have done an absolutely first class job in selling my property with the maximum of efficiency and the minimum of fuss, achieving the asking price and concluding a sale almost before one could turn around. They are cheerful, excellent communicators and shepherd the process through to the completion with quiet competence, while other agents tend to lose interest once they have made the initial sale. They have also handled my lettings over a long period and in general terms have performed this task with professionalism and efficiency, dealing with tenants' complaints and requests promptly, as well as being assiduous in collecting rents and remitting proceeds to my account . I would recommend them without hesitation to anybody selling, or indeed buying, a property in the Richmond area or going into the rental market.

Richard · 26 October 2014

★★★★★ 5/5

Google

Dear Andrew, Thank you very much for your help during the rental of our flat.Your experience and organizational skills really made a difference in how quickly we were able to find a worthy tenant.The renovations and indeed the builder you reccommended to undertake the work to the kitchen and bathroom although expensive proved beneficial. We are planning a similar renovation of our other property in Richmond, and I would like to contact you for your expertise on that project as well, as the time comes closer.

Derek · 26 October 2013

★★★★★ 5/5

Google

I have known Chancellors for over two years. They have been very friendly , cooperative , un-bias , very honest without any sales push or pressure. Especially Mr Danieal Dicson from Richmond office who was my direct contact , for this period and he was exceptionaly helpfull in all my requests and always , i can totaly rely and trust his unconditional attitude to help witout any reservatiuons. I will recomond Chancellors to any one who seeks , services from a estate agent , especially from the Richmond branch for a profetional exceptional service , what they naturaly provide. I am very sorry that , i am moving away and no longer in touch in commercial basis , however i hope and wish, i will get the oppotyunity to use their services in the near future. Hope they will keep up this high level standard of service , to everyone not only from Richmond but through all their other branches.

Ranjith · 26 October 2013

★★★★★ 5/5

Google

I just bought my first flat ever and it was with Chancellors. I'm extremely happy, especially with Daniel Johns who was my contact. Rebecca Wilkins was also very helpful. 100% recommended

Gabriel · 25 October 2016