Trusted Agent profile · Richmond upon Thames

Chancellors Richmond reviews in Richmond upon Thames

4.6

★★★★★ Excellent

487 reviews across 2 platforms

23 The Quadrant, Richmond, TW9 1BP, Richmond upon Thames, TW9 1BP

Part of Chancellors, see every office.

Chancellors's office in Richmond upon Thames, at 23 The Quadrant, is rated 4.6 out of 5 across 487 reviews on two platforms, including 321 Google reviews rated 4.7.

Google logo

4.7 / 5

321

Reviews on Google

This office

Trustpilot logo

166

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.

5/5

Google

Gavin and Andrew were both amazing in proving all the right information and advice I needed. Both are on the top level of the professionalism.

Umber · 24 October 2023

Agent replied · 23 October 2024

Hi Umber Ali, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Trustpilot

Great service provided by Olivia Hesson…

Great service provided by Olivia Hesson - thanks v much indeed for your help & support

Ian · 3 September 2026

5/5

Google

Finley Quaid was an excellent agent and I would highly recommend him to anyone. Communication was clear and everything handled professionally. Top tier.

Charlie · 28 November 2023

Agent replied · 23 October 2024

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Google

Very helpful and responsive, thank you :)

Lena · 16 March 2026

Agent replied · 16 April 2026

Hi Lena, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Trustpilot

Working with Katie has made our renting…

Working with Katie has made our renting experience far easier

Lucy · 6 October 2026

5/5

Trustpilot

Jason Byrne

Jason Byrne from Oxfordshire property management was very helpful when our outside bin was damaged. He got a new one on order and confirmed for us straight away and made sure we didn't have to chase. Thanks, Jason.

Matthew · 20 March 2026

5/5

Trustpilot

Impressed with this branch of Chancellors. Highly recommend.

Impressed with this branch of Chancellors.

Mr · 19 March 2026

Agent replied · 21 March 2026

We appreciate you sharing your experience with us. We're happy to hear that you found our team helpful and that you were kept informed throughout the sales process. It was a pleasure to work with you!

5/5

Google

Very supportive team , strongly recommended.

Azizur · 16 March 2026

Agent replied · 16 April 2026

Thank you Azizur for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Google

We rented our new house with Chancellors. It was a difficult search for us as we are new to the area of Richmond and Sam @Chancellors helped us greatly to find the property which ticked all the boxes. He was always very responsive and communicated well with us.

Ozlem · 23 December 2024

Agent replied · 11 December 2024

Thank you for leaving us this great review Ozlem, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

5/5

Google

I worked with Sam, he is the best. He was very helpful and helped me find my home :) thanks a million again.

Isil · 24 October 2023

Agent replied · 23 October 2024

Thank you for leaving us this great review Isil, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

5/5

Google

Chancellors represented multiple properties that interested us, mostly within Richmond. Ultimately, Sam's tenacity helped us get into what feels like the perfect property for us. Sam interfaced carefully with our relocation agent and made sure that all the critical-path items happened as needed. In the end, Sam made sure that the deal got done. ✅

Thomas · 24 October 2023

5/5

Google

When looking for a house in Richmond I have been in touch with Chancellors and met Louise. She was great, full of energy, passion for the properties and a rich source of insight for all things Richmond. I enjoyed my search with her and strongly recommend to ask her if you need a place in the area!

Peter · 25 July 2024

Agent replied · 23 October 2024

Thank you for leaving us this great review Peter we will be sure to pass this fantastic feedback the team. We are delighted that you had such a great experience with us.

5/5

Google

Chancellors were excellent helping us find a place in Richmond. Finley showed us a beautiful apartment and guided us through the offer and moving in process. He was communicative throughout and professional throughout. I’d highly recommend Chancellors to anyone looking for a spot in the Richmond area.

Peter · 23 December 2024

Agent replied · 22 December 2024

Thank you, Peter, for your fantastic review! We're thrilled to hear that Finley provided you with excellent service and made your moving experience smooth. Your recommendation means a lot to us. If you ever need assistance in the future, don’t hesitate to reach out. Enjoy your new apartment!

5/5

Trustpilot

I had a great experience with Hannah…

I had a great experience with Hannah Rae, she was very professional and patient

Bolanle · 24 August 2026

5/5

Trustpilot

Chancellor's Aylesbury - Thank You

Thank you Chancellor's Aylesbury

Bless · 21 October 2025

5/5

Google

I have used Chancellors as letting agents for over 20 years and found them excellent to deal with. Andrew Jourdain has been exceptional with his communications and advice. A very friendly and efficient team and apart from an accounting error which was quickly resolved would not have any complaints. After putting my property on the market through Chancellors I had First Class support from Jamie, Simon and Andrew. Jamie kept me up to date at every twist and turn in the run up to the completion of the sale. I can strongly recommend Chancellors of Richmond and Jamie Higgs.

Peter · 25 October 2019

5/5

Google

The team at Chancellors in Richmond found me a buyer in what is a really tough market at the moment. The sales team is proactive and provides regular updates and advice as to what is the best strategy to attract buyers, they know their stuff. They were always available when I wanted to talk and even helped with issues that were frankly not theirs to fix. Thank you Simon, Jamie, Sasha and Andrew and the whole team! Note : prior to selling the property the property was managed for 4 years through Chancellors as well and the service was great here as well (very little involvement on my part apart from discussing lease renewals and issues that would arise from time to time)

Fred · 25 October 2019

5/5

Google

I would like to thank to Sam Hall for his helps and supports with the property search. He is always so co-operative, practical, fast and realistic. I always find it very easy to work with him. My experience with Chancellors Lettings agents in Richmond has been a very positive one in every respect. I have met all the team at Chancellors in Richmond who are always friendly, nice and warm while you are in rush and nervous with the property searching. They also are very experienced with the market always providing good advice with the process.

HELİN · 25 October 2019

5/5

Google

Our experience with Sam Hall and Chancellors Richmond office has been perfect, without any problems at all. Sam is really helpful, he gave us the best advice and found us a wonderful flat to rent. He is efficient, honest, patient, he is friendly and he is always easy to contact. He is the absolute best agent we’ve ever worked with and we highly recommend him if you are looking for a flat to rent! I wish there were more than 5 stars to rate the experience with Chancellors :)

Carmen · 25 October 2019

5/5

Google

Sam has been a real gem! Nothing but enthusiastic and reliable throughout the securing of our new flat.

Penny · 28 December 2023

Agent replied · 23 October 2024

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams

5/5

Google

I've had a long relationship with Andrew Jourdain at Chancellors, both as a landlord and, more recently, as a tenant. He is responsive, efficient and friendly and very well connected to the Richmond Property market. Having had experience with other estate agents over the years, it is a pleasure to deal with someone who returns calls quickly and is proactive about problem solving.

Rachel · 26 February 2024

Agent replied · 23 October 2024

Thank you Rachel for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant person.

5/5

Google

Sam was brilliant! Helped my family find a great home, always helpful and informative. Would definitely recommend his services!

James · 28 November 2023

Agent replied · 23 October 2024

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Google

We have nothing but praise for the excellent service and professionalism we received from the lettings team at Chancellors Richmond. I have used many agents in the past but no other agent is in the same league; they are knowledgable, personable, professional, quick to respond, extremely efficient, and most important, never pushy. Very impressed by their knowledge of the local property market too! They come highly recommended.

WaiYee · 28 November 2023

Agent replied · 23 October 2024

Hi WaiYee, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Google

Miira Hietala was very helpful in all our process. I highly recommend her for her exceptional service.

Muzammil · 11 January 2024

Agent replied · 10 January 2025

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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