Trusted Agent profile · Richmond upon Thames
★★★★★
487 reviews across 2 platforms
23 The Quadrant, Richmond, TW9 1BP, Richmond upon Thames, TW9 1BP
Part of Chancellors, see every office.
Chancellors's office in Richmond upon Thames, at 23 The Quadrant, is rated 4.6 out of 5 across 487 reviews on two platforms, including 321 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Chancellors Richmond hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
Trustpilotcraig showed us around a beautiful…
craig showed us around a beautiful property he was knowledgeable friendly and gave sound advice
We're so pleased you had a positive viewing experience! It's wonderful to hear our team was knowledgeable and friendly.
5/5
GoogleI’ve had a lovely experience communicating with Aslam. He was friendly, professional and always happy to help. Would definitely recommend him to anyone looking for property support.
5/5
GoogleJack and the team at Chancellors Richmond have been brilliant to work with. Got me in for some viewings quickly and painlessly and contract signing has been a cinch. Thanks so much folks.
Thank you Ali for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleSamuel has been very helpful throughout the entire process, from showing the flat to negotiating the contract. Responsive and professional agent, it's been a pleasure to work with.
Thank you for giving our Richmond branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
5/5
TrustpilotWe were shown round by a helpful a nd…
We were shown round by a helpful a nd knowledgable agent who actively suggested properties we would be interested in and answered with our queries.
5/5
GoogleI had a very smooth and professional rental experience as a tenant with Chancellor. They are efficient in setting up viewings, and closed the deal quickly once we made an offer. Shout-out to Sam Hall, who has been helpful throughout the process.
Thank you for leaving us this great review Ben, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleThank you so much Samuel Hall Marla for everything! We appreciate working with him and the Chancellors. He helped and solved our problems kindly.
Thank you Yusuf for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
Googlewe are very fortunate to connect with chancellors for our property search in Richmond Borough . Big Thanks to Letting Customer Manager - Mr Samuel. Chancellor team managed to find the property in less than a week and finalize it completely with utmost professionalism. Thanks much for your great service .
Hi Nahas, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleSam is an absolute delight to work with. As a a relocation agent, i value his professionalism, patience and efficiency. I couldn't recommend him enough and will continue to rely on his experience and expertise time and time again.
Thank you for this wonderful review Vera. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
4/5
TrustpilotIt’s been three years with…
It’s been three years with Chancellor’s, and Franki from the property management team has always been on hand to help whenever we’ve had any issues. She consistently follows up and works back and fort.
Thank you Tayser for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks
5/5
GoogleI had a really great experience with this agency! Sam Hall did an excellent job, he was very patient with me and listened to what kind of flat I am looking for and he got in touch as soon as ‘the one’ was available! Super clear and friendly communication, and you get the type of calls from the agent that you actually enjoy, it’s like talking to a friend, listens, advises and cares! Highly recommend! Thank you, Sam! :)
Thank you Rene for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
TrustpilotRubbish company
Rubbish company. No response. Since you walk in the store, the staff wrote down your request. But no follow up. Highly recommend do not use it.
5/5
GoogleHuge thanks to Tafouse from the Richmond office for showing me around properties today. He showed great market knowledge, very well mannered and well spoken and not pushy at all. Will definitely recommend to friends and family.
Thank you for this wonderful review Mr Milenkovic. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleAsh and Marcela were great, finding us 2 asking price buyers, thank you both 🙏 …
Thank you for leaving us this great review Adrian, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
TrustpilotWas very approachable atanytime and was…
Was very approachable atanytime and was very helpful to clear my doubts as I haven't done this before.
We're happy to hear that our approachability and assistance were helpful as you navigated this new experience. Thank you for your positive feedback!
5/5
TrustpilotWhere business and humanity meet
We had a wonderful experience with the staff, they were not just professional, but polite and friendly. Easy to talk to and a fantastic no pressure environment.
5/5
GoogleI am absolutely delighted to have met Marcela during my property search. She is an exceptional communicator, attentive to your needs, and truly listens to what you're looking for. Marcela ensures she provides options that genuinely align with your requirements. Above all, she is a highly trustworthy agent. If you're in the process of purchasing a property, rest assured, you're in very capable hands with her.
Dear Emine, Thank you for taking the time to leave this wonderful review about your experience with Marcela at Chancellors - Richmond upon Thames Estate Agents. We're thrilled to hear that she was able to guide you through the property search process and provide options that matched your requirements. We pride ourselves on providing exceptional service and Marcela is a great example of this. We're glad that her communication skills, attentiveness, and trustworthiness made your experience with us a positive one. Thank you for choosing Chancellors as your real estate agent. We hope to have the opportunity to work with you again in the future. Best regards, Chancellors - Richmond upon Thames Estate Agents
1/5
GoogleStrongly suggest to avoid Chancellors as if they were the Bubonic Plague mixed with nuclear waste. Chancellors is able to take "Commitment Fees" (not deposits) from prospective tenants, change the initial terms agreed with the prospective tenants and subsequently take the Commitment Fee, without providing a property. Myself and my partner, were asked £1000 as a "Commitment Fee". And, wait for it, it's perfectly legal. Yes, it is legal to take "Commitment Fees" and then change the terms of the contract - to make the contract unappealing to the prospective tenant. And obviously they made sure the "Commitment Fee" is worth their while, since the norm is to take one week's rent as a deposit, which, in this case, was circa £300. The way they did it, with ourselves, seemed pondered and certainly legally-checked: they withheld information at the right time (at the beginning); refused to re-offer the property, even after we were offering a higher rent proposal, and, finally, didn't officially cancel the contract (since if they did this, they would have to return the Commitment Fee). This is all legal, since they don't necessarily have to notify the prospective tenant of all the contract conditions, after a Commitment Fee has already been paid. My congratulations to their legal team, they made sure there was a legal juncture being respected, at every step. The place we were considering was on the market for many months, so presumably it's a way to generate revenue when a location is unoccupied for a long time? You've been warned. If you're speaking to Chancellors currently, abandon the conversation and never look back. If Chancellors puts in all this effort to do this for £1000, what else are they working on?
Hello Paulo We are very disappointed to read your review. We refute your criticisms of our policies and charges and for clarity would highlight where review by the courts was requested, they found in our favour and no criticism was levelled towards us. We are of course sorry that you have been left with a negative impression of our business but wish you well for the future
5/5
TrustpilotStaff in high regard !
I came to regard Ethan as a trusted friend !
We appreciate your kind words. We are glad you enjoyed your experience.
5/5
GoogleMy experience buying a flat recently has been exceptional having dealt with the sales department of Chancellors, Richmond. I particularly wish to mention Anthony who heads the sales team and Lauda who was my point of contact who gave outstanding service.
Hi Mark, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotJessica gave us a brilliant viewing
Jessica gave us a brilliant viewing, answering all our questions and being professional and friendly. We really enjoyed our visit thanks to her insights.
5/5
GoogleChancellors have been a great agent to work with. Sam specifically was a big help whilst my partner and I were looking for an apartment when moving up to London. He was quick to respond, forthcoming and kept an eye out for upcoming properties that would be relevant to us personally. All-in-all I would highly recommend using Chancellors when looking for a property to rent in Richmond.
Thank you Neill for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotNew Tenancy
Ben, maintained contact and updated me all along the process to administer a new tenancy despite some stumbling blocks along the way which he assisted me with at all times.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleWe worked with Sam to rent our flat. He was diligent, always responded promptly to our emails/calls, and providede helpful advice through the entire process. We would be happy to work with him again.
Thank you for leaving us this great review José, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chancellors Richmond hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
