EweMove Ribble Valley reviews

Thank you for taking the time to leave us a review. We are thrilled to hear that the switching process has been clear and easy to follow. It’s great to know that Mark and the team were able to support you and answer any questions along the way.

Thank you so much Hannah! ❤️

Thank you so much for your support Helen and your very kind review, my first exchange I will ALWAYS remember it. So grateful for your trust and the opportunity. Teamwork! 😍 …

Thank you for your feedback. We are sorry to hear that you found the process frustrating, and we understand how delays and repeated requests for information can feel overwhelming. The requirements are in place to ensure that deposits are returned fairly and in line with the scheme rules, but we appreciate that this doesn’t always make the experience easy.

Thank you for taking the time to share your feedback. We are so pleased to hear that you have had a positive experience with our team at TDS!

Thank you for your feedback. We're sorry to hear that you found the process difficult and felt there was too much documentation involved. We appreciate that dealing with deposit-related matters can sometimes feel time-consuming, particularly when supporting evidence is required. The information and documentation requested help ensure that cases are assessed fairly and that all parties have the opportunity to provide the evidence needed to support their position. We continually review our processes and guidance to make them as clear and straightforward as possible. Your feedback is valuable and helps us identify areas where we can improve.

We are sorry to hear about your experience and understand how frustrating deposit disputes can be. TDS operates within a defined dispute resolution process, which requires evidence from all parties and decisions are made based on the information provided. While we are unable to enforce payment directly or act outside of this process, our aim is always to provide a fair and impartial service. We appreciate that this may not have been the outcome you were hoping for, and we’re sorry for any disappointment caused. If you would like us to review your case or clarify how the decision was reached, please do contact us directly and we’ll be happy to assist further. Thank you for your feedback.

Thank you for taking the time to leave us a review. We are delighted to hear that our team provided clear explanations regarding our processes.

Thanks Arnold for this great review. It was a pleasure to help you prepare, market, and sell your property so quickly this year. Looking forward to the next project in Newmarket soon! Mark@EweMove

Thank you Karin & Andrew for the lovely review! It was a pleasure working with you both and I hope you’re loving your new home.☺️

Thank you so much Livia, I’ll always remember my first sale….. forever. Enjoy making memories in your new home ❤️

We are sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand your concerns regarding the changes to accessing live data, and we recognise how important this functionality is to our customers. Feedback like yours is valuable and helps inform ongoing improvements to our service. We are also disappointed to hear about your experience with our customer service. We aim to respond to all enquiries within 2 working days with clear and relevant information, so it’s concerning to hear that this has not been your experience on this occasion. We would welcome the opportunity to look into this further and better understand the issues you’ve encountered. Please feel free to contact us directly so we can review your case and work towards a resolution.

Thank you for sharing your concerns. We appreciate that the process can sometimes feel frustrating, particularly when you are waiting for updates or outcomes. However, TDS is an independent organisation and does not act on behalf of either landlords, letting agents, or tenants. Our role is to ensure that disputes are handled fairly and impartially, with all evidence reviewed objectively before a decision is made. Both parties are given the opportunity to submit evidence to support their position, and any adjudication decision is based solely on the evidence provided and the relevant tenancy documents. If you have any questions about the dispute process, please let us know and we'll be happy to explain it further.

Thank you for your feedback. We are sorry to hear that you were unhappy with your experience. TDS is committed to providing a fair and impartial service for both landlords and tenants. When a dispute is referred to our Alternative Dispute Resolution service, adjudicators carefully consider the information and evidence submitted by all parties before reaching a decision. Our adjudicators do not represent either landlords or tenants and must remain independent and impartial throughout the process. If a party believes there has been an error in fact or law within an adjudication decision, they may be able to request a review of the outcome.

Thank you so much Becca, that means a lot! It all fell into place perfectly. Thank you for entrusting me to help you move, it was lovely working with you! ☺️

Thank you for taking the time to share your feedback. We are really pleased to hear you had a positive experience. It’s great to know our team was able to respond quickly and resolve your query efficiently.

Thank you so much for your kind comments Niall 😊. Good luck in your new home xx …

Thank you for taking the time to leave us a review. It's great to hear that our team are always available to assist you and update you promptly.

Thank you for the lovely review Zetty. It was a pleasure working with you and I hope you're loving your new home!

Dear Tania, We're thrilled to hear about your positive experience with Samir! His dedication to excellence is a cornerstone of our service. Thank you for entrusting him with your goals and for your hearty recommendation. We look forward to continuing to serve your real estate needs. Warm regards, EweMove Ebbsfleet Valley