Trusted Agent profile · Ribble Valley
Verified
★★★★★
188 reviews across 1 platform
EweMove, Ribble Valley, BB12
Part of EweMove, see every office.
EweMove's office in Ribble Valley, at EweMove, is rated 4.1 out of 5 across 188 reviews on 1 platform, including 188 Google reviews rated 4.1.
Hi, I’m Heath, your local EweMove Agent in Ribble Valley. I am proud to be a born and bred Lancashire Lad. I love living in the Area and want to help others make the right move, whether this is helping you sell or rent your existing property, find a new home, upsize, downsize or simply change the view from your window! I am dedicated to offering a high level of customer service and will do so by being there with you every step of the way. I will be the person you meet at the appraisal, who does the viewings, negotiates, and assists you right the way up to your completion date. Alongside this, I have a big support team working behind the scenes in this multi-award-winning network. We are available 24/7, 7 days a week, and hold viewings on evenings and weekends. We offer a no-sale, no-fee policy, making your move feel less like an ordeal and more like a done deal. Alongside this, we have access to mortgage professionals, legal beagles, movers (and shakers), and more tradespeople than you could make a brew for. If you have a home in the area to rent out or sell, or you're looking to rent or buy, please get in touch with me for some genuine help and advice, I’d love to help EWE-MOVE on with your journey.
Every review we hold for the Ribble Valley office, from every platform, shown as written. First names only.
5/5
GoogleJust exchanged on my mother-in-laws house. The most complicated chain in the history of house selling was involved. Katy kept her cool and navigated the rapids and rocks to get the job done. More patience than a patient thing (when I would have thrown my toys out of the pram weeks ago!) well done top service. THANKS Gary
Ahhhhh thank you so much Gary!!! Never thought I’d see the day 😅. Thank you for trusting me 🥰 xx …
5/5
GoogleWe purchased a property that Katy was selling and her and her team were so professional, kept us informed regularly and made us feel really well looked after. A real pleasure to deal with and I wouldn’t hesitate to recommend them to anyone selling a house. Thank you for helping us purchase our dream home.
Thank you so much Jane for the review!!! You and Matt were also a pleasure to deal with!!! Wish they all went as smoothly as that 🤪!!.hope you enjoy making it your home 😍🥰 xx …
5/5
GoogleSamir was there on time. His presence was welcoming, I felt very relax around him as though I have known him for a long time when It was the first time I was meeting him. He showed me around and also answered my questions. I saw a kind , …
Dear Mary thank you for sharing this thoughtful review, we are glad to hear that Samir has made you feel this way and we're thrilled to hear about your positive experience with Samir and that his approachable and transparent manner made … More
1/5
GoogleAvoid if you are a landlord. The Tenancy Deposit Scheme claims to be impartial, but in practice the dispute process feels heavily biased in favour of tenants. Landlords’ evidence and documentation are often given little weight, and decisions regarding deposit returns frequently appear unfair and one-sided. The process lacks transparency and gives the impression that landlords are treated as guilty by default. Instead of acting as a neutral mediator, TDS consistently undermines landlords’ ability to recover legitimate costs. Based on my experience, this scheme cannot be trusted to deliver a balanced or fair outcome for landlords.
Thank you for taking the time to share your experience. We’re sorry to hear that you feel dissatisfied with the dispute process and appreciate you raising these concerns. TDS operates an evidence-based adjudication process, where decisions are made by independent adjudicators who consider the documentation provided by both parties in line with tenancy legislation and scheme rules. We recognise that dispute outcomes can be disappointing, particularly where expectations differ from the final decision. Transparency and impartiality are important to us, and we provide detailed adjudication reports explaining how conclusions are reached. If you would like us to review your experience or discuss your concerns in more detail, we would encourage you to contact our customer support team directly so we can assist further.
1/5
GoogleMy husband, who was a property manager for our rental, sadly died a few days before Christmas. It was sudden and unexpected so it was a great shock to me and our 2 children aged 4 and 22 months. During the next few weeks, I was busy with funeral arrangements as we have no local family and finding bereavement support for my 2 children. At the end of December, I picked up a tenancy complaint case with the Tenancy Deposit Service (TDS) that my husband was dealing with prior to his death. I called up the TDS and explained my recent bereavement meant I was not fully briefed on the tenancy complaint. They helped me with the next step on 16/1/26 and on 20/1/26 it moved to the evidence gathering stage. As my husband's funeral was on 23/1/26, I had not noticed that only 5 working days were given for this stage and the deadline was 27/1/26. An automated email reminding me of the 27/1/26 deadline was received on 23/1/26 which I saw after my husband's funeral. I immediately called up the TDS on 23/1/26 and asked for an extension as I had NOT had the time to start to go through my husband's papers - I had not even had time to close my husband's bank accounts let alone deal with the tenancy deposit case. I assumed a week's extension would be given on compassionate grounds. On 26/1/26, I received an email asking for my husband's death certificate. On 27/1/26, I received an email from stating that an additional 48 hours would be given. I was shocked by such a small amount of time being given as an extension - even HMRC typically give more time than this. On 27/1/26 in the afternoon, I called the TDS and a customer service agent said they would pass on my informal complaint and request a further extension on my behalf. This morning on 28/1/26 I received an email saying no further extension would be given and I must work within the 48 hour extension. I have made a formal complaint and I have written to my MP saying that I was appalled by the insensitivity of the TDS which is a government approved agency. I would find it hard to recommend this organisation based on my recent experience.
Firstly, we would like to say how truly sorry we are for your loss. We can only begin to imagine how difficult this time has been for you and your family, and we are very sorry that your experience with us added to that stress. We sincerely regret that our initial communication regarding your request for an extension fell short of the level of care and sensitivity you should have received. This is not the standard we aim to uphold, and we apologise for the distress this caused during an already challenging time. Following your feedback, we are pleased that an extension was granted to allow you the additional time needed. However, we fully recognise that this should have been handled more appropriately from the outset. Your experience has been shared internally so we can review and improve how we respond to customers in sensitive circumstances, ensuring greater empathy and flexibility moving forward. Thank you for bringing this to our attention, and again, please accept our sincere condolences.
1/5
GoogleScammers!!!! Have held onto a deposit for nearly 3 years and refuse to give it back. Arbitaty form filling with multiple agents telling me to put different dates that are all wrong and therefore rejected. Do you know why none of them know the right date? BECAUSE IT’S BEEN 3 YEARS. GIVE ME MY MONEY
Thank you for your feedback. We are sorry to hear that you've found the process frustrating. From the information you've provided, it sounds as though your concerns relate to the completion of a statutory declaration. As this is a legal document, it is important that all information included on the form is accurate and reflects the correct circumstances of the case. Incorrect or inconsistent information may result in delays or the form being rejected. We understand that recalling specific details can become more difficult as time passes, and we appreciate how frustrating this can be. However, we are unable to accept information that we know to be inaccurate on a legal document. As no specific case details have been provided in your review, we're unable to comment on the circumstances surrounding your deposit. If you require further assistance, please contact our team directly and we'll be happy to explain the requirements and discuss your case with you.
5/5
GoogleKatie’s communications and approach is very warm and efficient! I have followed her advice and it paid off. I have completed on the house within one month from 16th December to 15th January!! Couldn’t recommend highly enough. Same applies to Larrington&Co!! Dream team!! Thank you Katie and all the best!! You are a star!! Jana
Thank you so much Jana!! Really appreciate your kind review! Good luck settling in ❤️ xx
5/5
GoogleMarie was so helpful throughout the process of buying our house. Relocating 3 hours away with a young family was a daunting task, but from the moment of viewing the property Marie was with us every step of the way, enabling a further channel of communication to nudge the process along. Her personable and proactive approach was a breath of fresh air and we are now delighted to be in the house (14 weeks from offer to completion). Thank you Marie!
5/5
GoogleThere is no doubt, the sale was a challenge with our property being somewhat niche and listed. The agent, Marie Fritz stuck to the task with unbelievable enthusiasm throughout a prolonged sale process. Marie was tenacious and so organised in bringing solicitors buyers and sellers together once a sale was agreed. I am so pleased with Marie’s professionalism and commitment and would have no hesitation in recommending
1/5
GoogleI’m not really sure what the point of this company is. I underwent a dispute for a portion of my deposit, the rest was sent back to my landlord who didn’t notify me and still hasn’t been sent it 6 weeks later. The whole point of this company is they hold the deposit and send it back to the tenants. Even the agent on the phone said “I agree with you it’s a ridiculous thing but it’s what we do” I’m now having to chase my landlord for something this TDS should’ve sent back. A third party that literally holds the money then sends it to the person they are hired to be impartial from? Joke of a company
Thank you for taking the time to leave your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify. To confirm, the disputed portion of your deposit has been returned to you following the conclusion of the ADR process. Under our insured scheme, we only hold disputed funds for the duration of an active dispute; unfortunately, this is a matter that would need to be raised directly with your agent or landlord. You may also wish to seek independent advice regarding this, for example from Justice for Tenants.
1/5
GoogleUnbelievably poor customer service, response times of up to 2 weeks which direct you to the vague FAQs and unhelpful website chatbot. After 3 months of an ongoing dispute due to our agent having incorrectly input the deposit details into the TDS system, TDS advised me as a tenant to dispute the amount provided. However as it was more than what the agent had originally input as their repayment request, I as a tenant was unable to request a different amount anyway. They do not even understand how their own system works and expect us to entrust them to look after thousands of pounds of our money!!
We are sorry to hear that you feel this way. We aim to respond to all enquiries within 2 working days and provide clear, helpful support. However, we recognise that on this occasion we may not have met your expectations. We’d really appreciate the opportunity to understand what went wrong and see if there’s anything we can do to put things right. Please feel free to contact us directly with more details so we can look into this for you. Your feedback is important to us and helps us improve our service.
5/5
GoogleI had such a lovely experience speaking with this gentleman. He was extremely kind, patient and professional, and took the time to clearly explain everything to me, especially how important it is to make sure my tenancy deposit is properly protected and kept safe. He made everything very easy to understand and gave me real peace of mind. It was so refreshing to speak with someone who genuinely cares about helping and reassuring people. Thank you so much for your kindness, patience and excellent service. I truly appreciate your help and would highly recommend the Tenancy Deposit Scheme. ⭐⭐⭐⭐⭐
5/5
GoogleI cannot recommend Marie enough - I fell in love with our new house the moment I saw it online, and Marie was there every step of the way. She is a power house, and not like normal estate agents. Every part of the …
Thank you so much for the kind words Sarah! It’s been such a pleasure working with you and helping you move into your dream home. ☺️
5/5
GoogleKaty is without a doubt the best estate agent. With profound knowledge and connections in the industry which made the sale process of my property as smooth as possible with an outstanding turn around time, I am amazed with the service there should be a 6 start option! Thank you Katy!
❤️❤️❤️ thank you so much Brandon! We did it 👏👏👏 xx …
5/5
GoogleMaria has been the most charismatic and driven agent we have encountered. Our home being a country manor had a smaller market due to the price and size but Marie brought such enthusiasm and great sales techniques she was able to sell …
Thank you for such a lovely review Mark! It was an absolute pleasure working with you and helping you sell such an incredible home! :)
4/5
GoogleThe TDS website and procedures really feel quite clunky to deal with. However, every person that l have dealt with at TDS has been polite, professional and extremely helpful. In what can be very complicated processes to try to follow, they are a breath of fresh air!
Thank you for taking the time to leave your feedback. We are pleased to hear that, despite finding some of our website processes challenging, the support you received from our team was polite, professional, and helpful throughout. We understand that tenancy deposit processes can sometimes be complex, so it's especially rewarding to know that our colleagues were able to guide you through them and make a positive difference to your experience.
1/5
GoogleThey have negative trustpilot reviews removed. Do not trust their seemingly positive score. They immediately ask for more details and if you don’t want to provide this they will flag it and have it removed. They enabled my letting agent to take money from me.
Thank you for taking the time to share your feedback. We would like to clarify that TDS cannot remove reviews from Trustpilot. Trustpilot is an independent review platform with its own policies and guidelines for managing and moderating reviews. Any decisions regarding the publication or removal of reviews are made by Trustpilot in accordance with those guidelines. We would also like to reassure you that our adjudication service is impartial and evidence-based. Adjudicators independently review the information submitted by all parties before reaching a decision. If you believe there has been an error in fact or law in an adjudication decision, you may be able to request a review in line with our published process.
5/5
GoogleKaty is extremely efficient at what she does. Everything was dealt with swiftly and professionally from start to finish and nothing was ever too much trouble for her. She made the process of selling our house very straightforward indeed. I would highly recommend Katy to anyone!
Thank you so much Stuart! 😍 what a result we had 🥳. Happy Christmas to the family xx …
5/5
GoogleKaty was always responsive and helpful throughout our house sale. She is very friendly and will always answer your questions or will get back to you once she knows the answer. Who 1000% recommend Katy to anyone that is selling a property. Thank you Katy ☺️
Awww thank you Beth! Hope you sort the WiFi out 🥰. Katy x …
1/5
GoogleVery long wait time. They admit the evidence given by the other party is inconsistent but still side with the landlord. The exact words are "The tenant’s screenshots do suggest significant inconsistency about the precise timing of disposal". I am not sure if this is negligence, incompetence or corruption.
Thank you for your feedback. We are sorry to hear that you’re unhappy with the outcome of your dispute and the time taken to reach a decision. We understand how frustrating this can be. All adjudications are carried out independently, with decisions based on a careful review of all evidence provided by both parties. While inconsistencies in evidence are considered, decisions are made based on the overall information available. We appreciate that this may not align with your expectations, and we take all feedback seriously.
5/5
GoogleCannot recommend Katy enough! Made buying our first house as easy as possible! Communication was exceptional throughout the process and answered any questions we had. Katy always kept us in the loop and was 100% honest throughout! 💕
Thank you so much for the review Abbie! So pleased it’s all worked out, thank you for being so patient 🥰 xx …
5/5
GoogleTDS has been a great experience. Good customer care service. Thank you Jay Alom.
Thank you for taking the time to share your experience. We are delighted to hear that Jay has provided you with great service!
1/5
GooglePathetic service that favours the landlords. At no point was I asked to enter the evidence I had that the company had broken their contract. They don’t allow you to upload evidence and make it as hard as possible to do so. Useless service for protecting deposits, they are irrelevant and serve no purpose if they won’t hear arguments each side.
Thank you for taking the time to leave us a review. We are sorry to hear that you feel dissatisfied with your experience. We would like to clarify that we do not favour landlords or tenants. Our adjudicators are required to remain fair and impartial, and they carefully consider the submissions and supporting evidence provided by both parties before reaching a decision in line with the scheme rules and relevant legislation. All parties are given the opportunity to submit their evidence during the adjudication process, and guidance is provided on how and when this should be uploaded. Each party is notified by email when their evidence submission window opens and is provided with clear guidance on how to upload documents. If you were experiencing any technical difficulties or were unsure how to submit your evidence, we would have encouraged you to contact us at that stage so we could assist. Once the case has progressed to adjudication, no further evidence can be accepted, as this ensures the process remains fair to both parties. If you believe there has been an error in fact or law in the decision, you may request a review in accordance with our review process.
1/5
GoogleAfter submitting strong evidence as a landlord against issues left by a tenant, which took over 8 hours to collate, the TDS scheme has left us out of pocket. Their scheme is heavily weighted against landlords and biased. As landlords who fixed repairs immediately & replaced faulty items, we are disgusted with the outcome & have no recourse. No wonder landlords are getting out of this business!
Thank you for taking the time to share your feedback. We understand how disappointing it can be to receive an adjudication outcome you do not agree with, particularly where significant time has been spent submitting evidence. All disputes are assessed independently and based solely on the evidence provided by both parties, in line with tenancy deposit legislation and established legal principles. Adjudicators are unable to take into account effort, costs incurred, or intentions unless these are supported by the required documentation. Decisions are final under the scheme rules. However, where a party believes there has been an error in fact or law, they may request a review of the decision in accordance with our review process. Our customer support team can provide further information if required.
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EweMove's Ribble Valley office has 188 reviews across 1 platform: 188 on Google.
EweMove Ribble Valley is rated 4.1 out of 5 across all 188 reviews, and 4.1 out of 5 on Google from 188 reviews.
EweMove Ribble Valley, EweMove, Ribble Valley, BB12.
