EweMove Ribble Valley reviews

★★★★★ 5/5

Google

We started our journey with Mark @ ewemove and we couldn’t ask for anyone more supportive during the process. Mark was always available to answer questions, clarify points (even about the purchase, not only the sale!). The service he …

Silvia · 14 April 2026

★★★★★ 5/5

Google

Joining TDS was easy. They explained everything very clearly and handled the process very efficiently. Christian and his team continue to be extremely helpful with any queries during our move across from DPS to TDS. They continue to support us with each deposit as required.

English · 4 March 2026

★★★★★ 5/5

Google

Mark was professional and polite ,he was so helpful as we were looking for our forever home. It a pleasure to do business with him.

Janice · 7 July 2026

★★★★★ 5/5

Google

Mark walked in the door and it felt like having a conversation with a normal human being; we knew straight away we wanted to sell our house through him, knowing he would show our viewers the same personable, calm and warm approach. He proved throughout the process of selling our house that we could trust him, and he had a keen eye for detail for the photos and staging of the rooms. He went to lengths beyond all expectations throughout, and communication was quick and easy. Don't hesitate to use him!

Kirsten · 14 May 2026

★★★★★ 5/5

Google

May I say that the man that dealt with my claim was absolutely amazing. He guided me through every single aspect of the information that I required and he waited patiently while I tapped my way through on my keyboard and the Internet to every single page that I needed. He didn’t rush me and he took it very slowly. I could not have got where he guided me to without his help. He was truly amazing and I am very grateful. If only everybody run their business like This and employed staff like this man. BUT…. May I say this is one of the biggest things if you forget to do this or don’t pay to do this you’ll never get any money back like me. When you have your house rented out, you get a separate company that takes pictures of your house exactly how it is when they move in as proof of every room so that if there is a discrepancy at the end you can prove that they rented it in that order. If your tenants are bad tenants and they cause damage to your house you have proof of how it was when they moved in but, that’s a big BUT….. if you don’t pay for a service when they move out to show exactly what your house was like when they moved out without you touching anything. Without you cleaning anything. Then you will never get a penny back. This is something that the Estate Agents don’t always tell you. Because if you take your own pictures and show the TDS what it was like when they moved out, it is your word against theirs and you will never win. For the sake of another £200, you should always do this. Because this will prove how they left your house and how they moved in your house and this company the TDS scheme have got proof and not just your word against theirs to make a decision. The Estate Agents do not tell you this. They do not tell you that this is definitely something that you need to do. I’ve learnt the hard way when tenants left my house in a state, I cleaned it all up but took pictures of how it was after they moved out. But the TDS scheme do not believe you. So do your due diligence and pay a company to take your pictures professionally and you have more of a case then. There is no lying it is just factual. And your own pictures count for nothing if you take them yourself. This way you stand a chance of getting some money back from the tenant out of their deposit if the TDS scheme think that you deserve it. Unfortunately, that’s the way this works.

Donna · 4 January 2026

★★★★★ 5/5

Google

Impartial, Fair and Well Structured: The Tenancy Deposit Scheme is genuinely a boon for tenants. It’s one of the rare UK systems that’s fully online, well-structured, and actually does what it promises, protect fair tenants from unfair deductions. Our landlord issued a Section 21 in a very cheeky sprint, just before the new Renters’ Rights Bill was about to kick in. At checkout, despite us leaving the apartment in top-notch condition and even using the same cleaners the agency recommended, they still demanded an unreasonably hefty deduction from our deposit. We even tried offering a £60 goodwill amount, but they refused and immediately escalated the case to TDS. They failed to even reply to our comments. We submitted our evidence, including timestamped proof and TDS handled everything smoothly, transparently, and well within the expected timelines. The final decision was clear, fair, and very welcome: only £40 awarded to the agency. TDS truly stands out as one of the best UK government services. For fair tenants, it’s nothing short of a safeguard and a relief.

Sunny · 4 January 2026

★★★★★ 5/5

Google

Natalia succeeded where others had failed, after a terrible experience trying to get some deposit transferred to us from a large competitor who became difficult to deal with. Natalia went above and beyond in ensuring they were being transferred to us,

Mark · 4 March 2026

★★★★★ 5/5

Google

Not the most easiest of house sales but Katy knocked it out of the ball park! We lost a buyer but Katy was was all over it and she managed to get another within a week which led on to the eventual sale. An estate agent that actually cares and that is a rare trait nowadays, you want your place sold don't hesitate Katy does exactly that, and more.

Rob · 2 June 2025

★★★★★ 5/5

Google

We were really impressed by Mark right from the very first viewing of the property that we are now pleased to call our home. He was professional, knowledgeable and sympathetic to both our and the seller’s needs throughout the process. Our move was not without complication and, during the difficult times, he did everything possible to help the process run smoothly. We would definitely recommend the services of Mark and Ewemove.

Elizabeth · 10 July 2026

★★★★★ 1/5

Google

Landlord withheld part of the deposit for a made up reason, clearly showed that I reached out both on the website and mail to the landlord asking for evidence on the baseless claim. I havent received an answer and even though I tried to resolve the issue myself and the landlord ignores me, the landlord gets paid out according to their wishes until I bring it up with the court. So even though I made the effort and landlord didnt even bother responding they get their way. Really dont see the point for this scheme.

Josh · 4 May 2026

★★★★★ 1/5

Google

Terrible, use another firm. Can't give no stars Ex tenant has returned to Scotland (18 mths ago) with no details left and a destroyed house The "person" I spoke with was rude dismissive and unhelpful so have now written off my money and increase rent at every opportunity instead to cover my losses and repairs without giving any more to "these people" Update 1/3/26 Still shite despite pics and review, grabbing bar stewards have still got my money and all the accumulated interest 3.5 yrs later Avoid like the plague Still rubbish Still rubbish

Phil · 4 May 2026

★★★★★ 5/5

Google

Jay Alom has been great since our transfer to the TDS last year. Nothing ever seems too much work for him and always willing to go that extra mile. A credit to the organisation and someone we can trust.

Sean · 4 March 2026

★★★★★ 5/5

Google

Just exchanged contracts on selling our home and Marie was instrumental in making the process as quick and seamless as it gets providing clear and professional communication between us and the buyers, I highly recommend ByDesign and Marie in particular to handle the purchase and sale of your property Thank you and keep up the good work

Nader · 15 June 2026

★★★★★ 5/5

Google

If Carlsberg did estate agents.... Professional, persistent and a pleasure to deal with. I was the purchaser in our transaction and would not hesitate to recommend Mark to anyone selling their …

Samantha · 14 April 2026

★★★★★ 5/5

Google

Katy was amazing from start to finish, she sold our house quickly and constantly kept us informed with each stage of the process. She was also instrumental in keeping our chain going by speaking to all parties in the chain ensuring nothing was missed. This attention to detail made sure it was a quick turnaround between offer accepted and completion. We cannot recommend her enough.

Lee · 2 June 2025

★★★★★ 1/5

Google

Scammers! They took my Money gave it to the landlord. I said to them I was out of the property over 3 months ago I have photos and videos to show that I left the apartment in good order and I also have proof I have new address. They told me I have to take the landlord to court??? The gave the landlord my money. How can they expect tenants to take landlords to court? BBC watch dog should closed this company down!!!!

Rico · 4 April 2026

★★★★★ 1/5

Google

Awful, just awful. Heavily weighted to favour tenants in disputes, slow to respond, overly pedantic, unhelpful. TDS seem unaccountable to anybody and invent the rules as they go, I have often been told things that I have asked to see the corresponding legislation for and there is none. Dreadful and I am stuck with deposits there in dispute. If I could give minus -5* I would.

Paul · 4 July 2026

★★★★★ 5/5

Google

If 6 stars was available Katy would be worth it. She was fantastic from start to finish. Nothing was too much hassle and even with an incredibly tight timeline due to having a baby, we got in the house a month before, so we could make it perfect. Thank you so much Katy. Your head and shoulders above all other estate agents.

Jake · 2 June 2025

★★★★★ 5/5

Google

Dan was great help! Very useful and kind service.

Sanjali · 28 August 2026

★★★★★ 5/5

Google

I can't recommend Mark and his Team highly enough from Ewe Move!! The support I received through every high and low of selling my home was amazing …

Julia · 14 April 2026

★★★★★ 5/5

Google

Katy succeeded where others failed. Katy arrived with solid area sales market research and within weeks the house was sold. Throughout the process Katy and her team worked tirelessly, held my hand and reassured me in every step. I would highly recommend Katy and her team, wether you sell or buy, you will have a friend looking after you

Evi · 2 July 2025

★★★★★ 1/5

Google

I disputed quotes of damages given by agents, attached emails from letting agency to even suggest that some of them were preexisting conditions before we moved in for which letting agency sneaked into their quotes, yet TDS never accepted arbitration nor our reviews even to the point when I gave up, they were still sending emails that I should review in favour of Agency. If your role is skewed towards agents and landlords, then that's ok. If not then you are partial

Diana · 4 March 2026

★★★★★ 1/5

Google

Absolutely pointless horrendous service. Got almost nothing back from £2300 deposit. Feels like they are working with landlords. We literally left the place in much better state then found in. Cleaned by a long way thing fixed instead of open as we found them and upgraded quality from the cheap skate landlord. Never had any issue getting all my deposit back from every single place I’ve rented as I am a respectable tenant . Ill NEVER rent from any agency that uses these absolute scammers

Ewan · 4 March 2026

★★★★★ 5/5

Google

TDS is the best deposit protection provider on the market, at least in my humble opinion. Not only that the platform is easy to use, but they always assist with disputes in order to resolve them without the case being referred for the adjudication. They also provide very good guides which we find to be a great tool.

Sarka · 4 August 2026