EweMove Ribble Valley reviews

★★★★★ 1/5

Google

Absolutely disgusting immoral service. Call themselves 'Non Profit' !! My mother in law passed away. We went and cleaned the house, tidied up the gardens. Landlord was more than happy. We provided TDS with the death certificate and now withholding a measley £475 deposit with no reasoning at all. Treating a grieving family with no compassion at all. Our only option was to inform our MP who is now looking into this for us.

Graham · 4 August 2026

★★★★★ 5/5

Google

Mark at Ewemove has been exceptional from start to finish. He is incredibly knowledgeable, kept clear and consistent communication throughout the entire process, and made everything feel straightforward and stress‑free. My property was sold within a week, helped massively by the fantastic photographs and the professional way he presented the listing. Since then, I’ve viewed other properties with different agents, and the difference in quality is huge, none come close to the standard Mark sets. He’s always easy to get hold of, genuinely helpful, and clearly takes pride in doing the job properly. I would definitely recommend Mark to anyone looking to sell. A brilliant experience from start to finish. Thank you.

Chris · 14 June 2026

★★★★★ 5/5

Google

Choosing an estate agent is not usually an easy decision with many offering similar services, however when we met Mark he just stood out from the others we had met. Firstly he met us on a Sunday which was helpful so we could both meet him and ask questions. Not only did he explain the whole selling process in an easy manner he also advised he would be available to carry out viewings and book them 7 days a week. He gave us feedback after each viewing and kept us up to date regularly with future viewing and statistics on rightmove etc.After accepting the offer he then helped with communication between us and the solicitors on both sides which helped us achieve a completion within 3 months of accepting the offer. We could not recommend Mark enough as he literally did go above and beyond for us which was hugely appreciated. I would not hesitate to use Mark again and would highly recommend him if you are looking for an estate agent with a personable manner and a different approach to main stream selling agents. Thanks Mark 🕺

Leanne · 14 June 2026

★★★★★ 5/5

Google

Mark was extremely professional, knowledgeable and honest throughout the viewing. He took the time to explain everything in detail, including the history of the property, and answered all questions very thoroughly without ever being pushy. I particularly appreciated his transparency and the care he puts into presenting properties to potential buyers. The viewing felt relaxed, informative and very well organised. I would highly recommend him to anyone looking for a trustworthy estate agent.

Francesca · 14 June 2026

★★★★★ 1/5

Google

Just had a dispute decision. They found in favour of a tenant who left our property needing £6000+ repairs and refurbishment. The kitchen was so dirty that the decorator was scraping grease off the worktops and tiles. The grout in the bathroom needed removing and replacing it was so black They never turned in the heating it opened a window which meant the white walls were black when they left. It was not that they did not know how to ask for things, they asked for over 20 issues to be dealt with costing £1000s, including a new refrigerator, the drains needing unblocking because of the fat and hair build up... We provided photos and invoices. There was no way we could rent the property out in the state they left it. Do not use this service, having asked around they almost always find in favour of the tenants. Update: My letting Agent has requested information about the review process, we have yet to receive a response...

Theodora · 4 April 2026

★★★★★ 5/5

Google

Mark was excellent from start to finish in our house move, having first tried a high street agent for a few months with questionable service, we switched to EweMove and it was a breath of fresh air. He handled all viewings, generated lots of interest and then was actively engaged and always there to help post-sale too, right the way to completion. I definitely would recommend to anyone.

Richscar1990 · 14 June 2026

★★★★★ 5/5

Google

I bought and sold a house with Katy and I honestly can’t imagine an estate agent that could be better. Communication was excellent, with regular updates about where we were with selling and likely exchange dates, either from Katy or her team. I always felt like Katy was holding me in mind and she went above and beyond (even doing a viewing for me on Christmas Eve!). It didn’t feel like this was just a job, it really mattered to her that I had a good experience of buying and selling. Would highly recommend.

Claire · 2 March 2026

★★★★★ 1/5

Google

Sadly, their process is flawed and unacceptable. I've moved out of my property 2 months ago and without any plausible reason the landlord is withholding the deposit and allowed to push back the return of it by TDS insured deposit scheme. Landlord has been given 6 working weeks to propose deductions. Now there is another week of self-resolution and god knows how many more weeks for a negotiator to look at the case. We have 4500pounds of our money kept for no reason whatsoever. What if we needed this money. Why times are so stretched when this is so vital for renters to move fast. It's ridiculous.

Umberto · 4 February 2026

★★★★★ 5/5

Google

I was using a provider previously and changed to the tenancy deposit scheme and to be honest they have been nothing but helpful and informative. Sam Banfield, has been my main contact for the TDS and he is just amazing he always check in's with us and nothing is never too much for him he always willing to go above and beyond to help. Sam is just a dream to work with.

Sharron · 4 March 2026

★★★★★ 5/5

Google

Mark was amazing, everything was clear and concise and he took time to explain everything. He got to know the property and used social media to promote on top of the usual website listings and the property sold in record time. If you want a personal touch to sell your property I can recommend Mark and EweMove.

James · 14 June 2026

★★★★★ 5/5

Google

Bought and sold with Katy. Can’t recommend her enough, very helpful, knowledgeable and supportive with excellent communication. And also the rest of the team, great job by all. A breath of fresh air compared to the usual estate agents. Would highly recommend Katy and the rest of her team. Thank you for making the whole process as painless as possible, loving the new house!

Sarah · 2 April 2026

★★★★★ 5/5

Google

Katy and her team use modern different ways of communication with both sellers and buyers to ensure everyone is always in the know and up to date with the latest. They are responsive, professional but the main thing that stood out for us.. honesty! Super casual friendly approach that speak in normal English (no jargon) no answer or question too silly. Love love love.

Ellie · 2 February 2026

★★★★★ 1/5

Google

DO NOT USE THIS COMPANY. We take great pride in offering our clients a service and will always look out for the best interests. While 99% of our tenants look after the property, the odd one do try their luck when leaving a property and don't get it professionally cleaned. Recently, we've had a few cases like this but in this instance, the TDS again rewarded the tenants their money back as they felt the property had been left to a pretty suitable standard. Please see images below of the before and after. The New and Clean comments are before with the after stating the condition the tenants left it in. Human hairs, grime, mess and dirt.... The TDS didn't find grounds in keeping the full £260 that we paid to a professional cleaning company to clean the whole house (even with provision of a receipt) and gifted £60 back to the tenant who had left the house in a mess. Really?! This is a company that is meant to be offering a fair and impartial service. Absolutely fuming. We are transferring all of our deposits to a scheme that is fair, honest and has the best interest at heart of the people who deserve it.

James · 4 August 2026

★★★★★ 1/5

Google

Really disappointed with the outcome, though not altogether surprised, it often feels like landlords are stigmatised in these processes and that despite bodies like this aiming to be "impartial," the landlord rarely comes out ahead. I'd just hoped for better but I suppose I should have managed my expectations! I recently went through TDS adjudication over damage to my property's garden/lawn at the end of a tenancy and was awarded just £300 - a fraction of what was needed to put things right. I did claim for other items in the same adjudication but this review is focused specifically on the lawn/garden element as I think it's the part most useful for other landlords to be aware of. The garden was our pride and joy when we lived at the property. We spent thousands paving and returfing it keeping it in immaculate condition throughout our time there with minimal work needed - just occasional mowing and watering. The tenants when moving in insisted that they would take care of our property and that they loved gardening - how wrong I was to believe them. Seeing it returned in a deteriorated state and then having that damage undervalued at adjudication has been genuinely disheartening. TDS's reasoning was that the check-in and check-out reports described the garden as being in "good seasonal order." However, neither report actually documents the state of the grass/lawn in any detail and there's no meaningful description or photographic record of it that the adjudicator could have reasonably relied on. Relying on a report that doesn't cover the item in dispute isn't a sound basis for a decision. The tenants themselves openly acknowledged that a bereavement they experienced led to the lawn being neglected during the tenancy. This was corroborated by the property management company's periodic inspection reports, which recorded the lawn as unmown over an extended period and noted large objects left on the grass for a prolonged time. While I have sympathy for what the tenants were going through personally, that is separate from their contractual responsibility for the condition of the garden and it shouldn't reduce what is owed to put the damage right. I provided the adjudicator with dated photographs showing the clear deterioration of the lawn, the property management inspection reports referenced above and quotes from three separate gardening contractors. To be clear, those quotes were specifically for returfing the lawn - nothing more - two of the quotes came to over £1,000 simply because that is the genuine going rate for returfing, not because I was inflating the claim. If the adjudicator had reviewed the quotes properly, this would have been clear. Despite all this, the award covered only a small fraction of the actual cost of repair, leaving me significantly out of pocket for damage that occurred entirely during the tenancy. I understand adjudication has to work from the documentary evidence available, but when that evidence has a clear gap, I'd expect more weight to be given to the additional evidence supplied rather than defaulting to a generic report description. This outcome doesn't reflect the actual state the garden was left in. A warning to other landlords: if you're planning to claim for garden or lawn damage, don't assume a general "good order" comment in your check-in/check-out report will support your case, check specifically whether the grass/lawn condition is documented in detail (ideally with photos) at both ends of the tenancy. Gaps in this documentation can be used against you at adjudication, even when you supply independent photographic evidence and professional quotes showing the true cost of repair. Get the garden's condition explicitly recorded, in writing and in photos, at check-in and check-out and don't rely on generic wording.

Naomi · 4 August 2026

★★★★★ 1/5

Google

AVOID!!!!! I was a tenant. Me and the landlord have agreed on deposit being released yet money is still being held by Tenancy Doposit scheme. Im having to contact them to chase the process to be told it still hasnt been done. They mixed mine and the landlord emails up so i recieved personal email that belonged to the landlord. They are still holding the deposit and i left the property back in feb. Its been a nightmare and is still going on.

Holly · 4 August 2026

★★★★★ 2/5

Google

My experience with TDS has been extremely disappointing and, in my view, tenants should understand how the process works before relying on it. What I discovered during my deposit dispute is that TDS will only actively deal with the portion of a deposit that is formally disputed. If an agent or landlord fails to return an undisputed amount, TDS advised me that they would not contact the agent/landlord to pursue its release on my behalf DESPITE citizens advice stating otherwise (whom I was consistently referred to over the phone). In my case, more than 30 days passed after the tenancy ended and the undisputed portion of my deposit still has not been returned. Despite this, I am left to chase the agent myself. This is particularly frustrating given that TDS’s own rules state that undisputed amounts should be returned promptly and that agents/landlords can face consequences for failing to do so as it’s against THEIR rules. When I spoke to the admin over the phone, she was adamant that it was legal for landlords/agents to withhold undisputed deposit amounts until the adjudicator stage which is infact a breach of THEIR own rules and a breach of The Property Ombudsman Codes of Practice. I was also surprised to learn that, unlike what many tenants may expect, TDS does not necessarily hold the deposit itself. In my case, the deposit remained with the agent/landlord and TDS only became involved in relation to the disputed amount. If an agreement cannot be reached, the disputed funds are then dealt with through the TDS process while the landlord/agent is free to do what they wish with the undisputed amount. Citizens Advice information led me to believe that deposit protection schemes play a role in helping tenants recover undisputed deposit funds. My experience was that TDS would not assist with this and that responsibility remained with me to pursue the agent directly. Many reviews glaze over this, but there is VERY LITTLE about what happens when an agent simply fails/refuses/delays to release undisputed funds. Tenants should be aware of this distinction. If you choose to be HONEST and only dispute the deductions you genuinely disagree with, you EILL find yourself chasing the return of the undisputed balance with little practical assistance. Overall, my experience has been that the scheme offers limited help when it comes to recovering undisputed deposit funds, leaving tenants to navigate that process themselves.

Karl · 4 August 2026

★★★★★ 5/5

Google

We had the pleasure of having Katy sell our house, and as first-time sellers, I was honestly so nervous about the stress of the process. However, Katy made everything incredibly easy and stress-free! I can’t recommend her enough. Alongside Caroline, who was constantly pushing the sale forward and keeping in touch with the solicitors for regular updates, we never felt out of the loop. Their communication was flawless throughout the entire process. Katy and Caroline are truly the ultimate dream team, and I’m so grateful for everything they did. Thank you, girls!

Ashleigh · 2 June 2025

★★★★★ 5/5

Google

We 100% recommend Katy to everyone without a shadow of doubt! Always professional, great communication at all times, which is incredibly important for clients trying to navigate the complex buying/selling process. Katy was, for sure, the glue that held the whole chain together, consistently liaising with everyone including the other agents and solicitors in the chain. She went above and beyond, is incredibly hard working and at the same time so so friendly. A real people person who genuinely cares for the clients. It is obvious she enjoys and takes pride in her job and she has a great sense of humour.. which has helped on lots of occasions when things were out of our hands and did not move as quickly as we’d have all liked. Thanks to Caroline who worked tirelessly in the background and Thank you Katy for being amazing! You deserve an award for Best Estate Agent!

Gail · 2 June 2025

★★★★★ 5/5

Google

My partner and I opted to go with Katy after unsuccessfully selling our flat in St Ives with other agents. We decided to go with Katy as she was selling a house locally (one which I had already seen but my partner was unable to). Katy reached out to my partner to see the house however my partner had no car at the time. Desperate for my partner to see the property, Katy kindly diverted her route to pick up my partner, show her around and then drop her back off. When my partner informed me of the effort Katy went to, I immediately turned to her and said ‘that’s who I want selling our property’. So, we made the decision to jump ship and put our property on with Katy. The flat had previously been listed for sale for 4/5 months; it received a number of viewings but no formal offers. After 24 hours of being on with Katy, we had some viewings and within approximately 72 hours we had an offer at asking price. Having met Katy several times prior, we had established a number of essentials / non-negotiables for our future house. A few days after receiving an offer on our property, Katy had found us a beautiful house (initially it was slightly outside our desired location) but trusting Katy entirely she had encouraged us to ‘take a look’. Fast-forward 4 months, the sale of our property is complete and my partner and I have moved into our first home together that Katy had encouraged us to see. Throughout the entire process, Katy’s service has been exemplary. Her photos of our property, her enthusiasm, her ability to answer every question (big or small), her knowledge of the market and ultimately her unwavering desire to always go the extra mile. For so long as Katy is running her business. I will never look anywhere else when it comes to buying / selling properties. I am so glad we decided to go with Katy; it was one of the best decisions we’ve ever made! Love Ollie & Olivia

Oliver · 2 June 2025

★★★★★ 5/5

Google

Katy and her team offered an extraordinary bespoke service. Kat’s advice was spot on as were her recommendations. The team was constantly in communication with me throughout the process and couldn’t have been more helpful. A very professional and user friendly agency. I wish Katy every success going forward.

Mellie · 2 March 2026

★★★★★ 1/5

Google

Very disappointing experience with the tenancy deposit adjudication process. As a landlord, I submitted evidence of damage and costs incurred at the end of the tenancy, including replacement blinds, carpets, toilet repairs/replacement, replacement porch door keys and missing bedroom keys. Despite providing this information, none of my claim was awarded. I appreciate that adjudication decisions are based on evidence and scheme rules, but I found the outcome extremely frustrating given the condition the property was left in and the costs I incurred. Based on my experience, I would have little confidence in using this scheme again.

Expert · 4 July 2026

★★★★★ 1/5

Google

AVOID AVOID AVOID! If it were possible to give minus stars, you would receive the lowest rating imaginable. DISGRACEFUL AND UTTERLY DISGUSTING COMPANY! I requested the return of my deposit nearly two months ago, and nothing has happened apart from constant lies and repeated refusals of the declaration form. It genuinely feels as though my money is being withheld unlawfully. One customer service representative says one thing, while another says something completely different. I have followed every instruction given to me. I even paid a solicitor to verify and sign the required documents, yet still nothing has been resolved. Every time they reject the form, they give a different reason, for example, the address does not match, the name is incorrect, and so on. Then, even when everything matches perfectly, they find another reason to refuse it. This is the worst company I have ever had to deal with. When it comes to my next tenancy agreement, I will make absolutely sure that my deposit is never held by this horrendous company again. DISGUSTING!

Maria · 4 July 2026

★★★★★ 5/5

Google

Thanks to Mark from EweMove Newmarket who went above and beyond, providing a brilliant service moving into our first home. Excellent communication and knowledge from Mark relieved the stress of moving home. From having our offer accepted to …

Alex · 14 May 2026

★★★★★ 5/5

Google

We had a fantastic experience with Mark throughout our house search. He showed us around lots of properties in the area and was incredibly accommodating, even arranging three viewings back-to-back for us. He was always quick to respond, very knowledgeable, and took the time to talk us through the whole buying process when we were unsure about the next steps. Nothing ever felt rushed, and he was genuinely friendly and approachable throughout. We really appreciated all the time and effort he put in to helping us and would highly recommend him to anyone looking to buy in the area.

Aaron · 14 June 2026